Arabic SDP
Dear All, please there is any pkan to make the SDP full arabic menu its urgent need please waiting your replay ASAP.... alaa
Boolean AND and OR in the Alert Log message
Hi Support, I have a question regarding the Alert Profile setting. I appreciate your help. When I use comma ',' in "Log message contains" filed, it is processed as OR. Please let me know which parameter shall I use to be processed as AND. Thanks in advance. Best regards, Jonathan
process reporting
I noticed that the reports for process (scheduled)can be 2 reports.. it could be a.)report based on the number of instance and b.) report for CPU usage in %. Could I have a scheduled report for both (report will have the number of instance & the CPU usage in %). Thanks.
Error restoring backup
Hi, i try to restore my database and this happens... ************************************************************* Backpup data : Fri Dec 05 07:45:03 GMT-04:00 2008 Database name : servicedesk Total Tables : 798 Build Number : 7020 ************************************************************* Dec 15, 2008 11:23:39 AM com.adventnet.servicedesk.server.utils.SDDataManager <i nit> INFO: rootDir :: .. Dec 15, 2008 11:23:40 AM com.adventnet.servicedesk.server.utils.SDDataManager <i nit> INFO: netutilsData
Question regarding AdventNet SLA's
Can support tell me what is your SLA for your customers, as far as i can see you are not providing 24*5 support for this forum. Our Licence expires in Q1 of next year and i have severe reservations about renewing
Multiple sites - one building manager
I am trying to configure the demo version of Support Centre Plus ver 7.11, we hope to start using it January 2009. I have a query I can�t seem to solve. We have a major contract with a managing agent that manages about 60 buildings around London. Some buildings are run by just one building manager and some managers control maybe 2, 3 or more buildings. What I want the helpdesk to do is give the manager a choice of their buildings only from a drop down list when they raise a new request. I only want
File monitoring
Hello, I Can�t get the File Monitoring/Content check to work in Applications Manager 8. The monitor is configured to check the content in a file on a remote server "Sun Solaris 10". The monitor seems to work fine, The file is found and the filesize change values are shown. when i modify the file and add the content that the monitor is supposed to find nothing happens, the health is always clear on the monitor. I guess the health value on the monitor is supposed to turn in to alarm when the matched
No alerts for application event
Hi, I have installed the trial version of EventLog Analyzer version 5 and have some alerts for monitoring MSSQL server events: LogType : Application Serveriy : Error or warning or failure or alert or notice notify by email but some event no alerts email to us e.g. (Event Id: 208) sqlserveragent job fail i found the program can collect the warning message and problem is that no alerts are generated I have re-created the alert many times without success. Regards, Paul
Quick requests have no impact on business rules
I have made a business rule for a site like this site name:xxx criteria: mode is: e-mail, web form or phone action: Assign to technician xxxxx This works when I use "New request" The criteria is ok, so the auto assignment works. When i use the "Quick Request" at the side bar, then the criteria is ok, but there is no assignment to the tech. What is wrong with the quick request ? I use build 7500 I don't want to upgrade to 7501, cause I cannot see this issue mentioned in this upgrade.
Reporting
Hi Support, We manage server performance for bottlenecks, and one thing we have noticed is that the CPU usage reports is the average for the day. The issue I guess is that it does not show the usage for the operating hours, in our case, 8am to 6pm. This would be where the bulk processing usage would be, and if there was contention, your reports would not show this to us....which makes the 24hour moving average kind of pointless. So, is t here a way we can report on this, and if not, can the operating
Netflow Analyzer update from 6 to 7
Hi I noticed that this has been posted before, but it was in march this year without any real solution. Thus the repost. I am trying to update our Adventnet Netflow Analyzer from 6.0 to 7.0. Going through the steps outlined in Service Packs guide, the output I got was : /etc/netflow/NetFlow/bin$ sudo ./UpdateManager . sh backup has been done .: 44: setcommonenv . sh: not found From the last post regarding the same error, an output of ".setcommonenv . sh" was requested. I executed the same file but
Sub Accounts
Hi Guys I have started to use the sub accounts, why can they not have products linked to the sub account? David
Lotus Notes
Hi, We use lotus notes in our organisation and I would like to implement support center plus. The security policy does not allow POP. What options or work around can I use to fetch email? Regards Kevin.
regarding auto deployment of jar file in weblogic 8.1
Hi, i am trying to deploy the jar file in weblogic 8.1 which i have created using build scripts. when i run the ant script, it should be automatically deployed. but when i run the "deployJar" target, i am getting the exception like java.io.StreamCorruptedException. shall any one help me... thanks in advance... C:\BKT\MLIDump>ant deployJar Buildfile: build.xml setenv: [echo] Setting Env to run Weblogic .... [exec] CLASSPATH=C:\bea\JDK141~1\lib\tools.jar;C:\bea\WEBLOG~1\server\lib\w eblogic_sp.jar;C:\bea\WEBLOG~1\server\lib\weblogic.jar;C:\bea\WEBLOG~1\server\li
Report Graph Cached
I noticed that the graph is being cached for the reports. For example if you are running a report for completed requests. At the time when you ran the report, the completed requests were 10. The report graph will correctly show that number. Now if you run that report later when you have 15 completed requests, then the report graph will still display the 10 completed requests that is incorrect. This problem exists with canned reports as well as with user defined reports.
Indivudal scan fails but network scan works
Hi all I'm running into a problem with individual scanning. I have two campuses on different networks (example): main: 10.1.1.XXX (has server for helpdesk {6012: we've had problems upgrading}) other: 10.1.2.XXX I can network scan and both work, the main campus computers will scan from their respective inventory screens, however when I scan the ones at the other campus from their inventory screen i get the following: FAILURE :No response received from workstation. Probably the workstation might be
Switching from created user logins to using Active Directory
When we started using Service Desk we did not use Active Directory. Now we want to start using Active Directory login. Is there anyway to "match up" the users to their Active Directory usernames so we do not lose the link to their helpdesk tickets. Thank you, Andy
Unable to make description field manditory
I noticed after the upgrade to 7.5 the description field was no longer flagged by default as manditory, nor was there the option to do so. We have alot of users that have been sending in tickets now with no description due to this and that is a problem. We would like the ability to make that a manditory field for requesters back.
SDPlus Sometimes Slow to Refresh Screen
My colleagues and I are using ServiceDesk Plus v6.0.0 build number 6015. When we switch between tabs and work on tickets, it sometimes take about a minute for the screen to load. We have been rebooting the server whenever this happens; sometimes this solves the problem and sometimes it doesn't. For your guidance, ServiceDesk Plus is installed on a server running Windows Server 2003 Standard Edition SP1. The ibdata1 file is about 2GB. Can anyone let me know of a solution? Thanks.
SDP and SQL
Is there a certain version of SQL that SDP requires? Will it run on Microsoft SQL Express 2008? Or does it need the full version?
Convert PO for contract to an actual contract
Is there a way to link a contract to a PO (other than typing the PO number in the contract notes)? Ideally you could create a PO then automatically create a contract from it by selecting a checkbox or some other option. This way the link would be there, the cost, vendor and other information would also be populated or displayed by the link. Also a suggestion for a future build, all approvals should have a workflow process with rules so you can route a PO or contract or change request to one person
Table Space Oracle Alert unnormaly
Hi I found message below on APP manager. Root Cause Message Health is critical. Root Cause : 1. SVRDATA1 --> Tablespace Free Bytes 16 < 30 (threshold). 2. SVRINDEX1 --> Tablespace Free Bytes 8 < 10 (threshold). 3. TEMP --> Tablespace Free Bytes 0 < 10 (threshold). But i don't monitor "Tablespace Free Bytes" . How to do config to hide this Message ? Thank you. Patchara
CPU utilization
how can isee CPU and Memory utilization ? Ahmed Ramadan
Monthly request summary report
Hello I need to create a monthly report that shows: Number of requests received Number of requests open Number of requests closed And these need to be grouped by Technician. Does anyone have a query similar to this they can share? Or know of a canned report that would be good to use as a starting point?
Cisco CallManager (MSC) Platform Monitoring
Does OpManager have the ability (mibs) to manage the specifics components of CiscoCall managers systems (Unity, CCM, Gateways, CCM process, CDR MOS reporting, etc..) Thanks,
Hiding requests
We are busy evaluating ServiceDesk Plus 7.5 for future use and we have a question (there will probably be more to follow). We have 1500 users in our organization spread across 18 locations. Due to a constant rotating staff, we don't rely on Active Directory. So, we are looking to have just a single login for SDP that everyone uses. In doing this though, every can see all the help requests. So my question is, can we allow all the users to login to 1 account, but not be able to see everyone's requests?
Build 7500+ - Problems During Non-Scheduled AD Import
Platform: HP ProLiant Blade BL460c G1 Windows Server 2003 R2 Enterprise Edition with SP2 Microsoft SQL Server 2005 SP2 + GDR (9.0.3054) ServiceDesk Build 7501. ServiceDesk Versioning: Base Install: Build 7021. Patch Order: 7022. 7500. 7501. Database Type Microsoft SQL 2005 DB. Not sure if this is a previously reported bug or not, but previously in build 7022 I was able to import all Active Directory accounts through the Requester importer without issue. After upgrading to build 7500, attempting to
Unable to login into Linux server
I'm tried to add a new monitor on linux server using as "Mode of Monitoring" SSH on port 22 - Following your info I checked the /etc/ssh/ssh_config file - The linux servers are not accessible. Any additional checks/settings must be done? Roberto Montesi
Reporting Problem
Hello Sir , This is a very good programme, Th eproblem which i m facing now is, I want a detailed report (including graphs if possible) of my Monitoring Servers (Linux,Exchange)on my mail. So that i can know what is the status of mine server whole day incuding, CPU,Memeroy,HDD,Network usage. can you please tell me , how i do that. Thanks Aman Dhally Aman
Hotfix 7501 Released
Hi Users, The upgrade to 7.5 has been released. Have a look into this for further details http://forums.manageengine.com/forumHome.do?forumGroupId=49000000002007&forumTopicId= Thanks Shanmugam PL
Total Uninstall of Netflow Analyzer 6 EE
Hi, Wanted to uninstall NFA EE, Removed Installed Folder and Registry entries still no luck. When i install 6.5, it detects old installation ask to Remove?? I know there is a total cleanup exe available and please help me to get that. Manu
IOS ver supported for cisco device
Dear Can you suggest me that which ios ver are supported by device expert for cisco router.. shailendra
prevent Alars from dependent devices
Hi, I have following situation a router and behind this router some desktops and servers. Whenever this router goes down, I get an alert about this router. I also get lots of alerts from all devices OPManager can not poll any more, because the router is down. As far as I can remember, in an older version of OPManager I could configure device dependencies. But I can't find them in my release 7201. How can I prevent lots of alaerts just because a router is down for some minutes (it is just a dsl-router
Unable to initialize VM
Hi, Tried to install ServiceDesk Plus - Professional Edition but got the error of "Unable to initialize VM" and "NoClassDefFoundError" I have attached log files here. Thanks, LT
Scheduled request - one time schedule give error
When adding new one time schedule request, SC+ gives error 1.221.994.932.140. The request remain in list, sometimes works.
Techs missing from Assign
Support Desk See the example images. The Harware group contains 4 Techs When selecting the drop down box to assign to a tech in the hardware group there is only 1 tech availiable.
Why ManageEngine DeviceExpert? A Comic Way of Explanation!
Hi, Are you a Network Administrator managing a large number of network devices? Do you laboriously logon to each device separately to retrieve or change configurations? Do you spend hours on manually configuring the devices and experience network outages due to faulty configurations? DeviceExpert is here to help you! Download the Webcomic to find how DeviceExpert could simplify your job! Bala ManageEngine DeviceExpert
Improve SLA Stats
I would like to improve the SLA stats for the applications that I monitor with Applications Manager. Now I set a poll interval of 10 minutes. Even if I resolve the problem as quickly as possible (say in another 10 minutes), the downtime will take 10 more minutes to sort out. Is there someway of improving this, so that I can reduce the downtime ? -H-e-r-o-
Missing Custom Attribute Report
In the Missing Attribute report we cannot add our Custom Attributes to the criteria list mrhode
SMTP Alias and Groups
We would like to be able to edit the SMTP aliases for Mail-enabled groups and distribution lists mrhode
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