e-mail address is replicated into reply CC
What controls whether an e-mail address is put into the cc line of a reply to a request?
I assumed it was based on where the e-mail was originally sent, as we used to manually move the e-mails to the SDP monitored mailbox, but now changed so totally automated, and for new requests the monitored mailbox address is showing in the CC when doing an initial REPLY on a request.
Ideally I'd like it not to do that, as it will just mean the RED/GREEN envelope indication will become pointless as every rely will generate an immediate return into the maibox.
V7022 and MS SQL if that makes any difference.
Regards,
Andy
I assumed it was based on where the e-mail was originally sent, as we used to manually move the e-mails to the SDP monitored mailbox, but now changed so totally automated, and for new requests the monitored mailbox address is showing in the CC when doing an initial REPLY on a request.
Ideally I'd like it not to do that, as it will just mean the RED/GREEN envelope indication will become pointless as every rely will generate an immediate return into the maibox.
V7022 and MS SQL if that makes any difference.
Regards,
Andy