MySQL vs MS SQL for ServiceDesk Plus
Are there any features / reports / tools in ServiceDesk Plus that are only supported on one SQL db vs the other? MySQL is the default for ServiceDesk Plus, so has anyone encountered any drawbacks with running ServiceDesk Plus on a MS SQL db ? Thank you,
Site will be associated to the requester through a Departmnt
So that I understand this correctly; If I have two sites (A & B) and both have an accounts department, is account department A a separate entity to accounts department B? e.g. we have London and Paris and we need to see the results (in reports and searches) for users from each site rather than combined. This brings me to a second question; a requester working for Paris accounts transfers to the London office (or changes jobs within Paris). Do the jobs that were originally logged when they worked
Install OpManager on MS SQL 2008
Hi, Can i install OpManager on MS SQL Server 2008 ? Because i can't to scan the network if the application is installing on MS SQL 2008 ? thanks, Arcocide
Populating servicedesk fields from email
I would like to populate a servicedesk field from an email request. Specifically I would like to be able to map to the workstation field. Everything I have seen on the forums says this was in the roadmap on request published in 2006, I am hoping that this is now included...? Can you enlighten me please...>? :lol:
HP ProCurve 5412 sflow to Analyzer
I have 4 hp procurve 5412zl with fiber uplinks and 24 10/100/1000 ports in each module A through J. I want to monitor the total traffic on each of these switches and be able to drill down to the indvidual workstation on my network. I enabled sflow on my procurve for each module but now every port is showing up as an interface. The two problems I need to work through are one how do I know which interface is the fiber link to see traffic and only monitor that. If I monitor ever port that is over 900
24 Hour clock
Hi Is there a way to set the time in SupportCenter to 24 hour time - instead of the AM/PM? Thanks
Report customization
Hello, I'm currently evaluating SupportCenter Plus and I have a question about reports. I have a special need, because I visit customers which have a maintenance contract. In these visits, I have the need to print a report of what was done (i.e. all tickets closed), with some additional custom fields and a layout similar to an invoice. This is then printed and signed by the customer confirming the tasks accomplished. These reports should always be available for viewing by the customer anytime he
can't login process dies
Hi I've been evaluating FWA for 2 weeks now. It was working great until today. Suddenly, I could not log into FWA via port 8500. The Web browser isn't even display login window. It just gives me white timeout screen... I reboot the server and checked /etc/init.d/firewallanalyzer status, It says process is up and running but I still can't log in. Then I discoverd after few minuites when I checked the status. Process is down and no longer running. I have tried to start and restart it, But It just goes
E-Mail Managed Response
Hello Forum, I would like to setup and test the E-mail reponse here is what I am looking for. 1.) Instructions to set this up. I assume in need a working incomming email. 2.) When I receive an email from our generic support email I would like to accomplish the following 2.1.)create a case and email this to select support reps. 2.2.)send a canned response to the recient who sent the orginal email to the generic support email. 2.3.)since we use this email to respond the the originator will our reponses
Protocol Report with IPRange
I make a custom report with specific IP Range, my report working fine for the "Top Host" report but the "Top Protocol" report don't take in consideration my IP Range specification, it show me the total for all IP. Can I do something to resolve it ?
Restore data from 7.1.0.1 to 7.2.0.2
I have a backup file from Opmanager v7.1.0.1, i want restore this data to new Opmanger server, but i did't do this, what are reasons ? Could you give me a ideal thanks
Request Filters
7503. Just getting the system into production and I am having trouble or have feature requests with the filter list. 1. It would be nice to be able to choose "me" from the list when the "Technician" or "Requester" is chosen as the criteria. I'd like to be able to create global filters that all technicians can see that are related to any one of them. Say, a filter than shows all of their open tickets as well as all unassigned rather than being only able to choose a specific Technician from the list.
JMX MBean Operations limitation
I am a production customer running Applications Manager build 8200 on linux. As my previous post on a different JMX-related topic mentioned, we are heavily dependent on JMX within our monitoring infrastructure. We have instrumented our distributed Java-based application with significant amounts of JMX operations and attributes to make remote management and monitoring a possibility. The support for MBean Operations within a "JMX Applications" type monitor has an aspect to its design that renders it
LDAP Attribute for "Display Name"
Can anyone tell me the attribute name for the "Display Name" , i have an export of fields i would like to change but did not have the SamAccountName exported, so i can only import the file with the "Display Name" attribute, is this possible? :(
Business Rule not firing
Hi All, I have a single business rule. It checks to things 1./ Category = Desktop Applications, 2./ Department = Claims or Operations Then place in group Desktop Support Melbourne When a claims users raises a problem using the desktop template which default group is Desktop Support, it stays in Desktop support. Is what I'm trying to do possible and have I done it the wrong way? Regards John
Server not starting after 7020 update
I applied the 7020 hotfix and now the server will not pass beyond having started the Application Layer indication in the progress bar of the splash screen.
Technician Photo in Responses
Hello, Our new management would like a photo of each technician to be included in all correspondences between a requester and a technician including a photo in the closed ticket alert e-mail, is there any way this can be achieved using? Thanks,
upgrade failure
Hello, I was AppManager 7 build 7000 i believe and i downloaded the upgrade .ppm patch 8.0 and installed it. I also did the 8.5 patch right after that. i attempted to fire the appman with startApplication script and it fails. it failed on the default port, the one it has been running on for 2 years. then i changed it to another one and i get this... ########## /opt/AdventNet/ME/AppManager7 # ./startApplicationsManager.sh Checking for the availablity of the Primary Server in the Database. Found an
Disk Utilization
Hi Support, Is it possible to have the Disk Utilization Report to show also its partition details? Some kind of a breakdown? Thanks and regards, Errol
eval of Appmanager enterprise issue - add new managed server
We have installed 2 standalone Applications Manager Pro servers. Now we are attempting to install 1 enterprise Applications Manager but are having an issue adding any of the 2 existing managed servers because the "Server ID" info is not present in the Installation Information section on either of the 2 standalone installs. Again, this is all 30 day evaluations and we really want central mgmt of the environment from the Enterprise server to deem this success. Thx, Rob Traill - ADP
Robo Technician / Templates
Hi, Is it possible to limit which technicians can have access to Robo Technician? Sorry to sound a bit dim here, I've inherited the system admin side of things & I've seen that all our technicians have access to the Robo Technician but I can't see an option to limit which technicians have access to this facility? Or alternatively, is there a way to limit what templates people can see under new request? We're using version 7022. Cheers,
Request Type dropdown missing since ive licensed Service Des
This is following on from a previous subject, I get the error WARNING :Request cannot be completed. Please fill the following fields -requestType I have noticed from reading other forums , that we purchased Service Desk Professional, but previous to this we were trialing the FUll ITIL Version, and had started to use the service desk with the intention of Purchasing a license once we were happy. We have done this , but now we dont have ITIL, its producing the error above. Any suggestions as to getting
Requester AD Import Scope
Using version 7503, the Active Directory Import of requester brings in a large number of users that are outside of core AD user structure. However, it is not importing the entire domain, so a scope is specified somewhere. I can't find it. How can I specify the AD scope for requester import?
Escalation Report
Hello, Is it possible to create a periodic report that provides me the amount of request that had escalated to level 1, 2, 3 etc. Many thanks in advance, Richard
Alert of Notify an email group when a new change is created
Hey do you guys know if there's a way to have the system send an email to a email group when a new change is created and/or approved. Right now it only let's me do that with the selected technician.
Ability to scan offsite(offnetwork) systems
One of the reasons we bought SDPlus was the promise that we would be able to scan offsite(off network) machines. We have some 180+ sites we need to be able ti audit. When will this be part of SD Plus? To have to setup scanning through a VPN is tedious. Most of these system access web apps, and other resources and dont require VPN, but it would appear from all the posts I have seen we may need to install a VPN just to manage them. Or do we need to purchase the full AssetExplorer to take adavantage
Form for website?
Greetings everyone! I was using a previous product which was also free but included a frame code that could be copied/pasted to my website to allow my customers to submit a service request right from my website. Does anyone know if this is possible with SystemDesk? Thanks for your time!
service Desk
Hi, I have installed service desk 7.5 and i have run windows domain scan i have got the inventory details but not able to take out reports in excel format in systemmatic order like below, srno, asset no, serial no, monitor, harddisk etc in line........... Regards Niraj Mehta
select a group from the web form when designing
when i am designing a new webform I cannot select any of my groups. i pull down the group pull down menu and it only shows -- Select Group-- am i doing something wrong?
False 'Service Down' Alarms
Hi. I just installed and got this thing going this morning. I configured about 5 servers to be monitored. All of them are displaying as 'Service Down' for the Echo service. This is very odd, because they certainly are not down; when I ping them, they all respond just fine. I've already seen the advice to edit the ping.properties file or whatever it was - to increase the number of attempts and retries or whatever, and I did that, but = no change. Any ideas? steven
Need NTFS Report (Remove Old SIDs)
I need an NTFS report to list the orphaned AD accounts within a folder/directory and on shares. Diffric Jackson
Report listing objects with multiple SMTP addresses
Requesting a report for Users and Groups with more than one SMTP e-mail address David
Business Rules not working in 7.5
I have the following business rule that is not working, any idea why?
7504 Release - system won't start
All on test system, but first time a patch has totally knocked us out. Process went cleanly, but it refuses to allow connections once started. Note dropped via e-mail to support team, but until I know what has caused and how to resolve my feeling would be to treat 7504 with caution. Then again I may be a totally isolated case, which would be great if so. W2K3 with MS SQL 2005. Once working I'll post findings. Regards, Andy
Update Live Reports?
I'm using a ISA 2006 server, with the software installed on the server. We able to import the W3C files using the Import selection, and choose 3 mins for he time interval. The software is generating reports but not updating even with the 3 min time included. Does the time interval require a longer time to wait for it to pull new records? Also can ISA do real time reports to the second or can it only extrapolate from the imported reports?
Password Reset Delegation
Is it possible for me to enable certain users the ability to unlock other people in thier departments accounts, much like a super user but they are not associated to IT in any way, these people will be like office managers etc? Hope you can help? Regards Chris
Incorrect status and statitistics reported on some interface
I am trying to monitor an IBM switch (OEM from DLINK) and for some reason OpManager appears to be incorrectly parsing the iftable. I have attached a walk of the iftable as well as a screen capture from OpManager. I don't know if this is relevant, but I saw this when we were running build 7102. I then performed the updates and restarts as described to update to build 7205. The issue is most obvious at ifindex 16 and .17. OpManager shows the port 16 to be down and not passing traffic. It shows port
Link status in business view
Hello, I've a question regarding OpManager configuration. Presenting network link between devices is in my opinion great feature. Unfortunately colour and status of the link does not change when parent device is not available because of network link outage. For example when network link is down we can't ping remote router or query its interface status via SMTP. In that case we can see on the map that router is down (not responding to 3 or 5 pools) but the link is still presented as up and running.
Update sites configuration?????
Hi! When I created sites I used "Copy Default Settings" option, and all groups coped to all sites. Now I need to add extra groups to all sites, but all new groups are listing only at "Default Settings" Groups, not at any site. Hmmm, I have about 300 sites, Do I have to update all sites manually????
The rule unless so should work?
Good afternoon. For me to version 7502 did not work Notification Rule "Send Email to Technician when the Request is Re-opened by the user". But in version 7502 it has started to work, but I have a remark: In options of this rule I have specified point $Description. As a result I receive the letter that the request been opened again. But instead of $Description the request text, instead of the text of last answer of the initiator of the request is substituted. It so should be?
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