Automatic of Techs to Sites
We are just starting on Service Desk Plus. I have my techs assigned to their appropriate sites.
Trouble is that we still have tickets coming in that do not default to a technician. The categories are not all assigned to a certain tech but shouldn't the program go out and assign the tech based on the site of the user that submitted the request.
thanks
Trouble is that we still have tickets coming in that do not default to a technician. The categories are not all assigned to a certain tech but shouldn't the program go out and assign the tech based on the site of the user that submitted the request.
thanks
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