Issues with ServiceDesk Enterprise and Assets/Sites/Regions
1. If a region that is attached to a site is renamed then the region is removed from the sites instead of being dynamically updated.
2. If a site is renamed then ALL assets tied to this site are DROPPED!!!!
This does not make sense to me. All these keys should be relational based on the *Region and SiteID. Why is this not the case?
If I have to update any regions or sites I loose all that time and effort getting the assets associated with the appropriate geographic locations.
We are a multi-locational enterprise and this is very important to us. Let me know what I can do to help speed the correction of this problem.
-Joe
2. If a site is renamed then ALL assets tied to this site are DROPPED!!!!
This does not make sense to me. All these keys should be relational based on the *Region and SiteID. Why is this not the case?
If I have to update any regions or sites I loose all that time and effort getting the assets associated with the appropriate geographic locations.
We are a multi-locational enterprise and this is very important to us. Let me know what I can do to help speed the correction of this problem.
-Joe