Column Width - Solutions Page/Listing
The Solutions Document Listing (SolutionsHome.Do) only displays approximately the first 20 characters of the SUBJECT value. Even after I remove all other columns this column does not expand. Hovering the mouse cursor over the SUBJECT values does not expose any further information. The User is required to actually open the Solution to read the full subject. A nice option for Service Desk is to let us define column widths for all of the "grid-like" display areas or be able to "drag" them wider while
Convert MYSQL to MSSQL server !
Dear all , I was setup services desk plus Version : 7.5.0 Build 7509 , i first time i was setup to database MYSQL , and now i backup full data and setup new services desk with MYSQL server 2005 but i can't restore , with error : Please wait ! Restoring in Progress................... 0-----------------------50------------------------100(%) ===============================================QUERY = INSERT INTO wordmap (APPL ICATIONID,WORD) VALUES(1, N'/> </imagedata'); java.sql.BatchUpdateException: Violation
Router down but no alarme triggered ?
Dear all, we use OpManager for 5 years, last week, I've totally re-install my server with release 8022, an discovery again all devices from a clean database, so most of parameters are default. Last night, we had a breakdown on a wan router, I can see in the response time of this router that it did not reply to ping request for the time it was down, but no alarm had been created !!!Do you know this kind of issue ? thank you, Christophe Christophe
Disallowing, or notifying end users of Remote Control
hello! We are very excited to see the remote capability built into 7.500! Thank you. However, as it stands now it is a security risk to allow all technicians to be able to remotely control all computers. In order to mitigate the risk of unauthorized desktop access via the Remote Control feature of release 7506, we would like to see a option that will require the the end user to consent and allow to desktop sharing. OR, we would like the option to not use the Remote Control feature. Thank you very
Modify Home Page HTML
Is there a way to modify the home page HTML layout? We want to do some basic tweaks of the layout and I am unable to find the correct source to modify. I'm not very familiar with Tomcat so please forgive my ignorance if this is a simple question.
Completed tasks for change
Hello, I would like to report about another one bug in SD 7508. The first screenshot is Change view. As you can see only 1 task was finished for the change "security bugfix" . Actually the task still was not completed. Please find below another screenshot. My Regards, Vlad
Crossbeam C10 Monitoring
Has anybody had any joy monitoring the interfaces on a crossbeam c10? I can view the real time but its not logging. Any suggestion would be apprecated.
Reports with OPmanager 8007
Hi, I am running the report Disk Usage by Drives and only one column/field show up (Free Space) the other columns Total Space, Used Space and used % has a NA in the field. I would like to have all these fields present with the appropriate data. How can I make this work? Thanks, Marc
back up problem
I had taken back up of the Advent net servicedesk, b'coz i wanted to format my syatem but now i m not able to restore it....
Case Study: Australian catholic University Deploys Password Manager Pro for Password Access Control
Hi, Password Manager Pro has earned the business and goodwill of scores of customers worldwide. Its deployment has immensely benefitted businesses in many ways. Australian Catholic University (ACU), one among the premier institutions in Australia with campuses at six different locations, has deployed ManageEngine Password Manager Pro to provide web-based, centralized access to privileged passwords to its geographically disparate IT team. ACU has achieved complete password access control and enhanced
Force reboot after patch deploy
I am having an issue with getting the desktops to reboot after a patch configuration deployment. I set the configuration to run off-hours when the users are not logged in to their desktops. The patches install fine and the computers all start to shutdown. However, the shutdown hangs until somone breaks out of the screensaver (.i.e. moves the mouse or presses a key). Then, the computer continues to shutdown and reboot. This happens on all of my Windows XP desktops and Windows 2003 servers. I
Group E-mail ID Problem
I wanted to set the Group E-mail ID for one of my groups, but it refuses to save with a particular e-mail address. Here are fake/equivilant details to help explain... The e-mail address that I want to put in there is itsupp@lists.place.com When I try this one, I get the error message, " Group updation failed". When I try it with any other e-mail address in that field, it works just fine and gets saved. For example, I can use these and it works just fine... itsupp@place.com AnyOther@lists.place.com
Update Workstation name if it changes, remove old assets when they dont connect after x ammount of days
How does It keep track of machines when it scans the network. can it ask to update the workstation if the name changes, also update the users if they change. Machines get re purposed all the time and this should be part of the import script to update credentials just like it updates software. Also can it have a way to remove assets that no longer connect to the server in an x amount of says. optional to do it.
Impossible to add devices in 8021
I have made a fresh installation of opmanager and it seems quite impossible to add nodes. I keep getting the following error: Entries for the device are either partially added or removed.Click [here...] to remove and readd the device I have a ms sql database and have tried to follow the tips in http://support.opmanager.com/AddSolution.sd?solID=1808 but that doesn´t seem to work for me. Regards Stefan
Server Health Report
Dear All, Please suggest how can we have All Servers in the Server Health Report. Can get only max of 8 servers in where we have more then 8 servers in OpManager. pls suggest. rgds, Saumya
Active Directory Sync-Version 7.5.0-Build 7509
Since moving to version 7.5 (~4-6 months ago) the active directory synchronization process has not been working...pass-thru authentication appears to be fine, but neither new users nor changes to existing users are showing up. I have verified that the domain controller is accessible and have tried the process against multiple DC's. I had hoped that 7509 would resolve the issue, but it doesn't appear that it has. The manual sync that I ran last night just slows down the system and after more than
Path and limit of generated daily log files in OpUtils
Hi, We are using OpUtils (version 5.6 (build 5617)) and few days ago we had generated daily log file of 1.5 GB in size. Daily log files are generated on path AdventNet\ME\OpUtils\logs\localhost_log.YYYY-MM-DD.txt by default. Is there a way to change this path? Is there a way to limit size of log file? Thanks, Darko
Slow Switch Port Mapper Scan
Hallo We've installed the OpUtils Tool in our factory. So far it's working great an we get all informations which we looking for. At the moment, we've got 112 Cisco devices an around 3300 switchports to scan. The hole system runs on a virtual VMWare ESX server, with Windows Server 2003, 3 GHz processor and 512 MB memory. When i click scan all devices is takes around two hours to scan them. Isn't this a little bit to long? Greetings from Switzerland Patrick
Notifications Have Stopped Working
All of a sudden, e-mail notifications are no longer working in SDP. I check the log and it just says... System Log Message : Exception while trying to send notification for the request. Module : Helpdesk Sub Module : - Type : Error Action : Occurred At : Aug 26, 2009 11:10 AM Probable Cause : - Performed By : USERNAME Any ideas about what may have happened?
how to change date format
Hi @ll, how can we change the default date format "MMM d, yyyy hh:mm aaa" to a shorter one like "yyyy.MM.dd-HH:mm"? I have already tried to change the date_format in all *.xml in the conf/PassTrix folder and restarted PMP with no success. Best Regards Oliver
Reporting on "tickets handled in past x days"
I'm looking for a way to report on how many requests were handled by the department (perhaps by technician) in the past x days. Typically it will be within the past 7 days. I also want to be able to separately two numbers: Number of requests on which the technician did something (asked for more info, researched, did testing, etc.), but the ticket is still open. Number of requests on which the technician resolved or closed the request. I don't fully understand how and when RespondedTime and CompletedTime
Can anyone help me in monitoring red5 server in Applications Manager
Can anyone help me in using suitable monitor to view red5 server? thanks in advance
Multiple Groups in Free Mode?
Hi. SDP will not let me create a second group. When I click the 'Save' button, it keeps telling me "Group name already exists". 1. Is there a limit to the number of groups that can be created with SDP in free mode? 2. Is there some kind of limit that won't let a technician be in more than one group? Any ideas? Thanks.
Bad URL path problem with Applications Manager 8
Kind Sirs, our customer is using Applications Manager to monitor our applications via JMX. since one of them is installed on a server which uses non-standard machine name (with underscores), we are having problems creating the monitor since we get the following error message (abstract from Applications Manager stdout.txt): java.net.MalformedURLException: Bad URL path: _017.client.net/jndi/rmi://mi01w2k3_017.client.net:10000/jmxrmi at javax.management.remote.JMXServiceURL.validate(Unknown
Cisco 6500 L2 flows
Hi, I'm testing Netflow Analyzer (NA) and have a problem only with one device. I've got Cisco Catalyst 6500 with Supervisor Engine 720 10GE. That Supervisor supports IP flows in Layer 2, but NA didn't receive any L2 flows. My configuration part of the cisco is bellow. mls aging long 64 mls aging normal 120 mls netflow interface mls flow ip interface-full mls nde sender version 5 mls sampling time-based 64 ip flow ingress layer2-switched vlan 2,10-11 ip flow export layer2-switched vlan 2,10-11
Bulk resolving of calls
We're running SD+ 7.5 here. If we have an incident which generates many calls, I'm looking for an option to send the same resolution to all tickets for this particular issue. Can this be done? Merging all the call doesn't help because the resolution will then only be sent to the main ticket under which all the others were merged. I hope I'm clear. Thanks, Will
AppManager will run for a week then all monitoring stops
I downloaded and installed the new appmanger using the trial version (MYsql) monitoring a few windows servers and a single SQL server. Then in a few days well before the trails ends all resources stop getting monitored and some resources when I click them just goes to a blank page? I see them all listed and they are all in green status but when I click to see more details they all say “No Data is available” I have now does this for the third time???? Any ideas or suggestion you might have why this
Monitoring HTTPS
I would like to monitor a HTTPS URL. But Appmanager gives a java.io.exception Please help
Attach Files to Assets
Hi, does anybody have an idea how to attach a PDF to an asset. I want to keep track of my printers. Whenever one is maintenanced by an external partner, I receive a piece of paper about which things have been repair, who has done it and when it was done. This paper is signed by the technician. I want to scan this paper and attach it to my printer asset. This way all my staff can have a look, when a technician comes again nd repairs the printer again. I then want to show this paper and tell him, that
OpManager 8 - Business View
Is there a way in OpManager Business view, when using the map layout, to not have the title of the object be displayed under the icon? I see that I can change the icon and it's size, but I don't see a way to 'hide' or move the icons text around (think Visio.) Reason being is that on some of my maps, the space can be limited and the text for the icons title gets in the way or overlap because of their distance and location. This is quite bothersom and it would be nice if their was a "hide" or "mask"
JMXMP protocol available to JMX monitor?
Hello, we want to monitor our CMS system (CoreMedia) with the JMX monitor. Our external consultant told me that the JMX monitor should support the JMXMP protocoll but it seems that he doesn´t. Do you have any idea how to monitor the CoreMedia CMS system ? Or is it planned to support the JMXMP protocoll sometimes in the furture? Thank´s & Best regards ThK
event ans system logs monitoring
Hi, As a part of event log monitoring, i have selected the event logs to be monitored under the specific device. What in specific needs to be done to associate syslogs to the device. Thanks Renita
Alert profiles & IP Groups
Hi, We are evaluating NetFlow Analyzer and are trying to set alert profiles up for IP Groups. We have setup an IP group, including speed, and want to setup an alert profile for that group to tell us when its combined in/out bandwidith utilization exceeds 90%, and another alert profile for that group to tell us when its combined in/out SMTP bandwidith utilization exceeds 60%. Can you also tell me what version of SNMP the traps are using? Thanks in Advance
Domain policy changes
What are all the changes that ADAudit Plus makes to the domain controllers it pulls data from? Policy changes, files, accounts, anything else? We need to know every change it tries to make to verify it will not disrupt anything with our production environment before installing the demo. Thanks.
Forwarding calls from Service Desk
Hi there, Is there a way we can FORWARD the history of the call [ Obviously the link does not work for the person we send to] Currently, I have to click REPLY instead. I think this has to change so when we forward the email to the recipient they can see the whole story. Version 7.5.6 Thank you
Best Practices for entering a case
Hello I would like to get some opinions on entering cases information. Also when updating a case how can I see this reflected in the history? When updating should I "edit" the original case and appeand the information by manually applying a seperation or add notes or add this into the time spend and reasoning area? I just want to see how others are doing this and how their format is working for them. Tim
Backups
Hi There, Can someone please tell me what is the best and most efficient way to correctly backup support centre plus. I am using "Mysql" and I would like to make sure that my I am backing up correctly! Thanks
is there an option to customize "My View" ?
i would realy like know that , is there SSO interface with AD even if i have many clients with differnt domains ? Thanks Ahead , Doron Hacham.
MySQL warning => Can't open and lock time zone table: Table 'mysql.time_zone_leap_second' doesn't exist trying to live without them
I am novice on MySQL, in the "Event Viewer\Application log" Windows there is the following error. That I has to make to resolve this point? Event Type: Warning Event Source: MySQL Event Category: None Event ID: 100 Date: 04.05.2009 Time: 16:10:13 User: N/A Computer: SERVICEDESK Description: Can't open and lock time zone table: Table 'mysql.time_zone_leap_second' doesn't exist trying to live without them For more information, see Help and Support Center at http://www.mysql.com.
Major Incident Alert - Email
I am currently producing a Major Incident Proforma and Major Incident Process. Can any one poing me in the right direction for any email templates that should be usedd for Major Incident Alerts, Updates or resolved. Regards Ash Parmar
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