Double Group Email
Hello All, I have a weird problem. In notification rules i have ticked the "Alert Group members by email, when a request is assigned to the group" and have set up the template. Also in the particular group options i have ticked the "Send notification to group techs when a new request is added to this group", selected all members of the group and have filled in the Group Email address. Now this results in 2 emails per request. Along with the email to each technician when a request is assigned to
export/print solutions database
chaps we are running SD4, is there a way of printing out the whole of the solutions database???? thanks
Request Summary section on Global View of home tab
Is there a report that will recreate this section so that it can be emailed to department managers?
Monitor MySQL
Can OpManager monitor a MySQL database on a linux box?
Dashboard Request Graph Report
Where is the sql located for the dashboard graph showing requests inbound, completed & overdue? I want to expand the report to get trends on a larger range of dates by day than a week at a time.
Assign Files to Assets
Hi, I have a question: Whenever an asset is repaired, I want to scan the invoice and a filled in form about what things have been repaired (signed by a technician). Then I want to upload this scn and assign it to the repaired asset. Any ideas, how this can be done? Regards Juergen
Blank page when accessing site
Hello, We recently upgraded to 5.5 build 9 from 5.5, and I cannot access our site if I use just the servername, i.e. http://servicedesk1 if I use the FQDN it seems to work for me, but not for other technicians. This is if IE 7 or 8 is used. In Firefox, if i access just the server name, it prompts for a login, then sends you to a blank page at: http://servicedesk1/j_security_check is there a problem with some sort of authentication? Also, I looked through older posts about pass-through and all that
7022 to 7500 Issue
Is there a common fix for the error "no primary or candidate keys in the referenced table'... when migrating from 7022 to 7500? All of the Adventnet KB's suggest calling Adventnet directly to correct the problem. Because of the amount of downtime involved, in our case that’s not ideal. The upgrade can only be performed at very unsociable hours. Please advise
Agent failed due to duplicate name
I have a number of agents failing with the message "You were not connected because a duplicate name exists on the network." Then it tells me to rename the computer. The problem is, that there is not another computer with that name on the network. There is not a duplicate IP mapping or anything in the DNS. I am not sure where this is coming from. Any ideas? Thanks for your help.
How to show full address in SD7.5
Hi I need to show when creating a new request the full site address. At the moment when we select a site it will show the only the site ID. I have changed the site so name with the full address but if only shows fully if you set your browser to 1680 x 1050 etc you only get a portion of the address if your display is 1024. Is there any way only you select the site to show all the site information on the request/ticket ? Thanks
ADManager won't start
Hi. We had to restart our ADManager server today and now ADManager won't start. It just hangs at the java screen. See the attached jpg for image of screen. Note that the text is missing and it's replaced by ................. Please help. Regards David
How do i remove "Patch file" from Manage Engine[Support Center]
Hi Team, I just wants to remove the Patch file which i have installed earlier to upgrade Support center. [ Patch version : 7505 ] But whenever i try to Uninstalle that patch i got some error messages, so is there any way to remove it. kindly revert back to me.. Thank you, Regards, Bhavik
Javascript error with IE8 on Windows 7
Hey Everyone, I have installed Windows7 and now using IE8 for my browser. I can access ServiceDesk normally except I cannot use the reply and add worktime buttons. I get a java script error with the following details: Webpage error details User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; SLCC1; Tablet PC 2.0) Timestamp: Thu, 20 Aug 2009 23:21:22 UTC Message: Cannot open an anonymous
Stop non-requesters from submitting tickets via Email
How do I stop ServiceDesk Plus from creating a ticket that is sent via email from someone who is not in the requesters list? I have both Dynamic User Addition and User Login Addition set to No but that makes no difference.
Configuration status report by computer.
Is there a way to generate a configuration report on what computers have sucessfully installed the sofware and which have failed or are still pending? My supervisor likes to get a status so he knows how the deployment jobs are coming. Thanks! Don
ManageEngine SupportCenter Plus
Hi I just installed the software but the service that is created by the sd_service batch file (more accurate : sd_service -i \server\default\conf\wrapper.conf ) starts (manually or automatic on server restart) but it's stops after some seconds. the only way to get the software to work is start the run.bat batch file.ı tried to remove and restart the service several times with several syntax but no luck. more inf: the service "supportcenter" start with this command > C:\AdventNet\ME\SupportCenter\bin\wrapper.exe
Windows 7 and IE8
Hey Everyone, I have installed Windows7 and now using IE8 for my browser. I can access ServiceDesk normally except I cannot use the reply and add worktime buttons. I get a java script error with the following details: Webpage error details User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; SLCC1; Tablet PC 2.0) Timestamp: Thu, 20 Aug 2009 23:21:22 UTC Message: Cannot open an anonymous
DE and Nortel 5500 Switches
Hi, We have upgraded a number of our Nortel ERS 5500 switches to the latest firmware: 6.1 It looks like the script in DE needs to be updated to incorporate the addition of a Username to the logon process. Can someone in support look into this and produce a fix. Cheers.
No Data Available
Hi, wir are testing your application "ADAudit Plus" . At first we configured the "domain settings" -> successfull But we are not able to see any data on choosing reports (No Data Available). What did we wrong? Thanks Saeid
Couple of questions ServiceDeskPlus
Hi , I trying out ServiceDesk Plus MSP and i have couple of questions : 1. in buisness rules is it possible to create to terms with "AND" and one "OR" , i want both "AND"'s to excist or other 2 "AND" terms , how can i do it ? 2. when i am in a request and i press reply , why isnt the requester mail automaticlly shows in "TO" field ? 3.i want when SLA time is due so it will send emails to specified Managers/ Technitions , is it possible? 4. In buisness rules section i want that one term excist it
SCP License
Hey, I had installed SCP on a development server and use a backup of my production(7016) server for it and I'm not able to apply a license to a newly created instance(7505). Is there any chance to install a license on it? Is there any chance that i'll be not able to install license once i'll upgrade my current SCP, cause i'll also will move it from UNIX to WINDOWS. Thanks, Sergey
HotFix 7509 Released
Dear Users, A hotfix to build 7500 has been released. The service pack (7509) can be downloaded from the below link. http://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 7509 SD-15434,SD-20979 - NullPointer Exception upon performing request bulk edit, if no site is configured in the system. SD-20971 - PreventiveMaintanence tasks are not generated when scheduled but created when manually run. Upon enabling the Notification for the new PM task creation, there is a notification
Report question
Hi , when i create custom report with "timespent" column it always shows 00:00 , what exaclly is timespent ? how do know how much request was open ? Thanks Ahead , Doron Hacham.
Wich languages does it support?
Hi, can I install ADAudit+ on a Windows 2003 (German installation) domain? Thanks. Saeid
Problem with Business Views
Hi I've got problems running opmanager on a 64 bit windows. most works fine except the business views. With the current release of OpManager (Build 8021) it is impossible to create new Business views (the flash plugin hangs while initializing the new Business view) or add new devices to an existing one (after a click on add device the site has to be reloaded to be responsive again). After the installation on a 32 bit windows, the creation worked, but adding of new Machines doesn't work too. Is there
Contracts list: Add new or edit predefined filters
In contracts list, we want to add and edit new contracts filters and change the predefined ones. This is needed to manage a large list of contracts efficiently.
Customizable column width in Contracts module
This is a general problem of ServiceDesk Plus and a real mess. In Contracts module, the "Subject" text is always abbreviated with "..." after 20 characters, even if there is much more free space in the column because most other columns have been disabled.
Bulk Asset Editing
I have over a thousand entries I need to modify, is there a way to make these edits in bulk instead of clicking each one? Example, location in all these entries needs to be Mississippi. How can I do that to all entries at once?
Alerts: non-deterministic source/destination criterion
Hello. Using FW Analyzer 5: Running traffic report sorted by hits or volume, I occasionally observe hyper-active hosts on my intranet. Wish to anticipate my observations by means of alerts. Have not found the way to configure alert profile to react to a single, yet not pre-defined source. Speaking in numbers, assume my intranet is 172.16.0.0/16 with some 500 hosts. I am not particularly keen on trapping any particular host (as you demonstrate it in examples) nor creating as many alert profiles as
changing text in trap processor
I want to change message text in trap prpcessor for linkdown trap. I know the way how I can include informations from trap(interface index, type...). But, I want to include interface description, text set with "description" command in cisco routers. I have that information in device page in opmanager(in interfaces). I tried with variables($AgentMO, $SourceMO $IF-SourceMO...) but I cannot find the way for this problem solution. Is anybody who can help ?
Unable to edit/delete credential settings with special character in name
Dear all, I've created a credential with name 'AT&T SNMP' and I cannot edit / delete it. I assume it's because character '&' is not supported (but no check when creating). How can i solve this issue ? thank you, Christophe
Screensize and notification templates
Hello, Could you please fixed screen size for the replies. This screen is still to small in height and it requires constant scrolling. It is getting annoying and I hoped you had fixed this by now (since multiple people reported it and I guess it can be changed in like max 2 minutes). Please change this soon. Furthermore am I not able to change the default notifications. It is really great that the markup now works like it should (with the new lines). But now from all the default message the markup
Interfaces Not Found
i have configured all interfaces on 4 routers to export flows , unfortunately not all interfaces were recognized by the netflow ! i have no idea why would that happened specially after i have put the same commands on all interfaces !
Customize templates of notifications
Hi, I need input the Account Name and the contact phone number in templates of notification rules. Is this possible? I don't found this variables. Thanks!
PO# Start From to Include Text
Can we please have this changed to allow TEXT, so it can increment the Purchase Orders following our PO Book. eg All our PO's for our department Start with ITM-(Purchase Order #) SDP will not allow it to auto increment with having ITM- in the admin field (We can add it manually to the PO) but who wants to do that, and on top of that we have to check what PO we were up to.
email requests arrive with no subject nor requester
ServiceDesk version 7.0.0, build 7017 Just now set up inbound email fetching. POP server is an AIX box. Send an email to the helpdesk email account on that box. Upon fetch, a request is created, and the body of the email is loaded as the body of the request, but instead of the email's subject as request subject, we get "Not Provided" as a request subject. Instead of the email sender as Reqeuster, we get "Not Provided" as requester. Email Address is also "Not Provided" There's probably a fairly
problems upgrading 7022 to 7.5
Hello, We are experiencing some difficulties upgrading from 7022 to 7.5. We wanted to upgrade from 6.0 to 7.5. Everything went fine till the upgrade from 7022 to 7.5. We tested 7022 and that version was ok. But with the update procedure to 7.5 we got an error saing the data could not be backed up. We then used the backupdata.bat and mssql to backup our data.The next thing we did was an reinstall of sd+. - stop sdp service - uninstall servicedesk - delete database from mssql - delete the local installation
Solutions - the editor is just going crazy
After the new layout for Solutions the Editor is hopless. The Bulleted lists, line spaces, some fonts etc. looks fine in editing mode, but is disappearing when saving. We are now working with the Configuration Management and this is very, very, very confusing. We can't go on with this any longer, I was sure it would be fixed in 7509. Waiting...
Linux Router expoerting netflow/sflow - problems setting traffic directions
Hi all, We're currently testing NFA in a simple setup. We have a linux router configured with two interfaces: eth0 & eth1 eth0 (ifindex2) is the external interface providing internet access to a local lan connected to eth1 (ifindex 11). eth0 performs SNAT (masquerade) on all outgoing connections coming from eth1. (and DNAT the other way around) The setup looks like this: Internet - eth0 - eth1 - local lan We've played with several netflow/sflow agents: "fprobe", "fprobe-ulog", "softflowd" and "sflsp"
AD import - exceptions for specific accounts/groups?
Hi is it possible to restrict or add an exception list to the user list that is imported from AD On our AD configuration we have Exchange mailboxes listed as user accounts and at the moment these accounts are being imported into Service Desk is there any way that I can control what AD data is imported? Regards
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