Hello All,

I have a weird problem.  In notification rules i have ticked the "Alert Group members by email, when a request is assigned to the group" and have set up the template.  Also in the particular group options i have ticked the "Send notification to group techs when a new request is added to this group", selected all members of the group and have filled in the Group Email address.

Now this results in 2 emails per request.  Along with the email to each technician when a request is assigned to them this can be very frustrating really fast.  here's the issue.  In the Group Options i have un-checked "Send Notification" but left the "Alert Group Members" checked in the notifications rules.  This results in NO EMAIL to group members.  Only the emails the Techs get when calls are assigned directly to them.

Please Help.

Thanks

Ice