Ability to Search Subaccounts
We really need the ability for the Account Search function to also search Subaccounts. We use Subaccounts extensively, but are not able to search for them by using any criteria. Is this something that can be corrected easily? Ken
Agent version is not compatible
I an trialling the Desktop Central and I am getting the message Agent version is not compatible, whem I try to connect to a pc. I have already installed the agent on that pc but still no luck. Have I missed anything?
Windows 7 RTM
Now that Windows 7 Has gone RTM.... when do we expect full support for the OS? if support is alredy available, what build of Desktop Central should I be running? and where can I get the latest build. thank you.
Emails that generate tickets, is it possible to auto complete some field types?
Hi If an email comes into the Service Desk from a specific address (i.e mailserver has blocked an attachment) is it posssible to set criteria so that some of the fields in the ticket are auto completed? (.eg call type, priority, etc) Or is this not possible and the only solution is for the technician to manualy configure the ticket. I would like to be able to do this for specific types of emails that are generated on a regular basis from a specific address regards
NotificationID
How to delete data from IP Groups for perticular Period
Dear All, We have installed Netflow Ananyser 7.5 i have 400+ IP Groups configured on teh server , and within month HDD 350 GB is about to FULL can any one suggest how to delete data from IPGroups configured for specified time ??
Windows explorer crash on Applications Manager installation server
Kind Sirs, we found that if we launch MS Internet Explorer using "Start Web Client" from the Windows Tray Icon, then if we try opening "My Computer" or any other call of explorer.exe, then explorer.exe crashes. Workaround: if you shut down the IE just launched by Applications Manager, then explorer.exe does not crash anymore. Hope you can fix this problem with the given indications. Best regards
Editing UPS Snapshot Dials
Hi, I want to edit the dial graphs in UPS snapshot view, because we use a UPS which has no standard template in OM. I know that I can edit snapshot dials from other categories in /conf/opmanager_snapshot_dial.xml, but the UPS snapshot view is structured in another way than the other snapshots (special "UPS Status" section). My tests to integrate custom monitors as a dial graph (type=number) failed. So, can you tell me, how to configure/change/delete the dial graphs in UPS snapshot view? Best regards
Additional attributes
Hello, I would like to know if it is possible to have an option to add attributes in ADAudit Plus such as Employee number, Emplyoee Type etc in order to complete reports generated. It would be very nice option as in company, we need to get main key, for us it is Employee number Thanks for your answer Philippe
Monitor/Confirm WMI is operational
We have recently experienced an issue in which a server that was previously being monitored successfully with WMI started experiencing issues getting WMI responses. The net affect was that the OPManager kept displaying the last recevied status of those monitors (ie All good). However with WMI no longer working we were not able to identify that services were infact stopped and there was no error to advise of an issue. Is there any way we can monitor that the monitors being applied to a device are
turning off a windows event log alarm
hi, i have this event log error that we keep getting every other night or so, their isnt an error and that is confirmed by microsoft, we cant shut it down from the windows server though, so i was wondering i in opmnanager can disable this event log error from triggering just like i can do with errors that has snm trap id's? the event logg error is the following, and this is the one i dont wanna trigger in opmanager ID=21 Source=VolSnap Type=1 Message=The flush and hold operation for volume D: was
Notification profile not working with only an event log alarm
Hello, We have a server where we place a notification profile based on when an event in the server's log occurs. The notification profile works when you test it but not when the server experiences the issue. The server does trigger the alarm in OpManager, but the notification profile is not triggered when the event actually occurs. Thanks for any help... LeRoy
Opmanager Panic Attack
Hello, Every so often (its quite random in fact) Opmanager has a panic attack and sends out an alert for every device that it manages/monitors, this is obviously not good and not something we can live with. Has anybody experienced anything similar ?? We are using version 8 Build 8021, no plugins Scott.
Adjusting time till data is loaded into mysql.
I have a custom monitoring solution that uses the data stored within the mysql database and has been working great. But the 10 min delay between raw data importing into Mysql has been causing us issues. Is there any modifications that can be done to adjust or even remove this delay (performance issues aside)?
Netflow Analyzer 7 Professional Post Crash Problem
We currently have Netflow Analyzer 7 Professional running on a windows 2003 R2 SP2 server. A couple of days ago we discovered that Netflow had crashed. When you tried to access the Netlfow Analyzer web-console you got an "Apache Tomcat 404 error". Starting the Netlfow Analyzer console from the servers start menu shortcut caused the browser to hang and not display a window. The "ManageEngine Netflow Analyzer 7" service was still running on the server and we were able telnet to the Netflow web-server
"Jump To" Link not working on Neflow after changing Opmanager from HTTP to HTTPS
Dear Support Team, Ever since chaning the Opmanager from HTTP to HTTPS, the "jump to" link from Netflow Server to Opmanager no longer works. When clicking on the button, the link refers to null://nms.xxx.eu:443/overview.do?selectedTab=Home. How can I remote the null and change it to https so that this link finally works again? Regards Mathias
Techinicians are no longer Requestors in Build Number : 7505
When creating a new request the Technician is no longer listed in the Requester List. When entering the Technician name in the requestor field the associated AD attributes (contact number, department, etc.) are populated in the the new request but it will not create the request see error below: "The user belongs to a site other than you have access to. You cannot create a request for this user." The Technician belongs to the sites. We have Technicians that are Requesters for 2nd & 3rd level support.
[BUG] MS SQL Transactions per second monitor
When you click the link for this monitor the counter for each database is listed for "Today" but if you change that to say last 24 hours the names of the databases for the counters disappears and is replaced with the name of the server for every counter.
Change requestor
I am evaluating Servicedesk plus and would like to change the requestor. Is it possible and if yes then how?
SD Server has multiple ip addresses. Server is registering to wrong ip.
Is there anyway to lock SD plus to a certain ip address on the server? It seems the server is attaching to all ip addresses on the server. Thanks. -nick
Restore SDP from a Disaster
Hi I do not have the files directories and only I have the database in SQL 205, where can I find my build number?? I do not have any backup and only I can remember that I have ther version number 6
Can "Warranty Expiry Date" and "Acquisition Date" be displayed in the workstation list view?
Before the "Warranty Expiry Date" field was added in the "Resource Info" section of Workstation Configuration, I'd created my own "Warranty Expiration field" under "Additional Info". Well, I'd like to get rid of that now however I've been keeping it because I can't seem to display the "Warranty Expiry Date" or "Acquisition Date" in the view that shows all of the workstations. If this is by design, why? I like to have an at a glance view of all of the sites, warranty expiration dates, etc that I
Remote Assistance Integration with Zoho Meeting
Hello, I need information before thinking about replacing our current remote assistance hardware box. How does Zoho meeting work, do the support rep. and customer connect to a portal some ware in the world then establish a connection P2P or does all the traffic go through your server? Best Regards, Valdi Hafdal
Asset Management Issues
Hi, Anyone tried scanning a server with ISA server installed on it. Im trying it out but it gives RPC server unavailable even when i shutdown all the ISA server services. Sheldon.
New Asset State
Hello, I have created a new asset state 'sold to customer,' and want to be able to assign a user/department (customer/customer) to the asset, much like you would assign with the 'in use' state. How can I do this? Thank you, Justin
Changing the Service Desk URL ?
Hi Does anyone know if it is possible to change it instead of http://domain:88 To http://domain/helpdesk ? I'm not sure if it's possible, but I thought I'd check first.
alias Changing URL
plan to change alias URL http://localhost:8080 into http://pscsdesk is there any way i could change it. I'm thinking if possible in port forwarding?
Extracting email histroy from SDP database
We need to extract the email history for all incidents frmo ServiceDesk plus. However i can not find any table where this is kept. I have looked in WorkOrder_Threaded, but this doesn't seem to help. Can someone please tell me where to find this information in the database?
Unable to save attachment to ServiceDesk
When creating a ticket and adding an attachment, it shows the attachment and it's correct byte size but when you try to open it says file not found. The directory for the ticket is created iunder /fileattachments/Request/Jan2009 but not file is found there? This is critical. The error from the log file states that the file could not be moved, attachment not saved.
Custom Due by Report
I need to create a scheduled report with the following The report should show All overdue requests Or All requests with no due by date and the current date and time is greater than the created date plus 48 hours I would like to have the following fields shown in the report Request ID, Priority, Subject, Technician, Request Status, Dueby Time It should be grouped by Site. Any help please?
No notification sent by SLA
Hi, I looked through the posts but none of them could help me. I'm currently running the demo version of ServiceDeskPlus. Now I'm testing the SLA functionality and so I created my own SLA (see picture below). As you can see the time limits are very short for testing purposes. The resolution time is set according to the sla. All technicians are associated with the right site. But I don't get any sla notifications. Other notifications (for example "request resolved") are working, so it's not the server.
DB Schema for version 7.5.0 (7505)
Hi, Is there a new schema for this version? I'm interested in Users and Work Orders mainly. I have a schema for a previous version but I could do with a new one which shows me about the new DB changes. Thanks, iSAMS
Netflow Plugin
We own Licenses for both OpManager and Netflow... Seems that the Netflow plugin should be available to us by default. Who can I contact regarding that option?
Hot Fix 7506 released
Dear Customers, Hot Fix 7506 released today.You can download it from the following link. Issues with multi language version is fixed in this release. http://www.manageengine.com/products/support-center/service-packs.html Here is the instructions to upgradehttp://www.manageengine.com/products/support-center/faq.html#upgradeservice Regards, Arun SupportCenter Plus
Group request emails
Hello, I wanted to have all technicians within a group to receive new request notification emails. Currently, it would seem as if you have to add each technician to the 'Send notification to group technician(s) when a new request is added to this group' checkbox if you want them to receive an email when a request is put in. Is there any way I can add an Exchange Distribution Group to this list with all of the technician names instead? If I add the distribution group as the "Group E-mail" under
Unusally High CPU usage after upgrading to 7.5
Hi, I just noticed that the CPU usage suddenly increase to 90% level since we upgraded to version 7.5 for 7016. we have a dual qual xeon with 4gig ram. normally, we use only less than 15% with other applications running. The service sqlserv.exe uses most of the cpu. has anyone encountered this after the upgrade? thanks, mico
Unable to modify Techinicans - SDP Crashes.
2 Issues I cannot login locally on the SDP server using the local admin or a AD account (I can login from my machine using the admin account with local authentication) Secondly, I have 3 Technicians I seem to be unable to modify. I have recently upgraded from 7022 to 7509 (this problem was existed in 7022 and earlier versions) Never had a need to change anything so wasnt a drama. When ever I make a change to a technician (or even just try and load the technician to edit) SDP Times out - See Attached
Windows 2008 compability?
Is the current Release of ServiceDesk Plus (7.5) compatible with Windows 2008 Server and the upcoming Release Candidate? If not, is it planned that future SD+ releases (7.6?), will be compatible with Windows 2008 Server?
Problems/Changes (associations)
Typically, a problem results in the creation of a change request. Currently, a change request has the ability to associate problems and incidents to it, but that is as far as the product goes. Unfortunately, when a change is completed, all problems and incidents remain open, which requires the technician to go into each, and replicate much of the same data that is already in the change request (E.g., tasks, work log, etc.). In order to improve the product as an ITIL solution, I recommend the following
Satisfaction Scores calculation
On the survey, when a user completes the survey the system shows a satisafaction score, however this score does not seem to be reflected in any survey report and manual calculation of the users satisfaction istime consuming. Is there any way to automatically get the scores in a report?
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