why can ui run this in query analyser and not in the query window in reports???
SELECT resource.RESOURCENAME "Resource Name",resource.ASSETTAG "Asset Tag",product.COMPONENTNAME "Product",resource.SERIALNO "Serial Number",resFields.UDF_CHAR4 "Make",aaaUser.FIRST_NAME "User",deptDef.DEPTNAME "Department",resFields.UDF_CHAR5 "Model",regionDef.REGIONNAME "Region", reslocation.siteid "siteid" FROM Resources resource LEFT JOIN ComponentDefinition product ON resource.COMPONENTID=product.COMPONENTID LEFT JOIN ResourceOwner rOwner ON resource.RESOURCEID=rOwner.RESOURCEID LEFT JOIN ResourceAssociation
Active Directory
Hi all, I'm monitoring Active Directory on 2 DC's. For some reason, the first DC is working fine apart from the AD store dial telling me there is no data available. The second DC's AD store dial is working fine but the majority of the other mornitored process etc are displaying as n/a even though the WMI and SNMP credential check both pass ok. This DC is also a VM machine. Is there any reason why this might be happening? Matt
Sites not listed for technicians
I have imported all requesters from AD along with their sites and its all populated correctly. I then promote a requester to a technician but in the Available Sites selection it's blank and associated sites says "No sites available". Looking in Sites, I can see them all and they appear to be correct. This is the same for all technicians. Manually adding a site without using AD gets the same result so I'm not sure if its my wrong config or if its a bug somewhere. I'm on build 7508.
Determine user's last login to portal?
Hi, We would like to have an idea of how many of our associates successfully log in to our Service Desk Portal. We're trying to encourage the use of the portal for support requests AND system status messages. Is there a table or log that might provide the last login data/time for each user? Thanks
questions about business rules
By creating a business rule with default parameters works perfectly, but when I made it for a site stops working and no matter if I put the same configuration example Business Rule details: Rule Name mail Site * Business Rules When a new request arrives: Define rule Match the criteria below Subject contains "b" Match ANY of the following (OR) Actions set Assign Technician to "root" This works perfect, when I create a similar rule but within the scope of a site, I stop working,
I have a user _Template and want to see what the Member of is for this user. How do I do this.
I have several _Templates that we use to create users from. I want to see who the "member of" is for each one of these templates. How do I do this.
Email forwarding at different times
Hi, We are evaluating SD Plus and cant seem to see how to do the following. We have support around the world to follow the sun, and as such we want to be able to notify different support reps at different times of the day when a request comes in. So The standard time will be set to UK and then when a request comes in between 9am and 5pm an email would be sent to a support rep in the uk after 5pm an email needs to be sent to the next available support rep in Australia Is there a away to do this
Schedule Visibility
Hi Is it possible to allow all of my technicians to have access to the "Tech Availability Chart"? At the moment it would appear that only admins have access to this. Thanks Gary
How do I do a call history report
I'm trying to build a report that shows who's allocated or picked up a calls within Service Desk. Any ideas as the fields within the built in reporting don't seem to hold this information?
Change Calendar Issues
I have noticed an issue in the change calendar: I navigated to the change calendar, then selected "Week" to view this week. I then changed the filter to "All Changes" and the view moved forward by one month. I changed the view again, and it again moved forward by a month. I'm guessing this is a problem because it is close to the end of the month, and the system is selecting the wrong time frame to view.
ServiceDeskPlus SSL Certificate
Hello Can i have two or more certificates to my servicedeskplus? Example: https://name1.testing.com and https://name2.testing.com If yes, i've created a new keystore to the "first" certificate (name1.testing.com) and then a genereate the CSR How do i generate the second certificate? Thanks in advance for your help Rgds
gc time in the java runtime monitor
could anyone explain to me how the gc time (%) is culculated in the java runtime monitor. If i do it thru java tools i get totaly diverent values
Email Alert for Priority 1 Ticket
Everyone, When Priority 1 tickets are logged, I want an email to go to a ServiceDesk Group, or an email address. I can see how to assign a P1 ticket to a group, but I can’t see how to create the email. I’ve looked in Business Rules and in Notifications. Any help?
URL Monitor -> Threshold Settings?
Admin -> URL Monitors -> Click on existing URL monitor name -> Click "Configure URL" in upper right -> Click "Threshold Settings", and then click "Enable Threshold" Now an area called "Threshold Settings (optional)" comes up. How do these values apply to a URL monitor exactly?
mail fetching problems - advanced logging
Hi, We currently encounter the following error when trying to fetch mail: Error processing email with subjectOfMail : Test an Support and messageid : <3F811F49ED722A4D8B46605E571E7CAD01DCA111F3@llex01>. SO STOPPING THE THREAD Any idea how to solve this issue? Is is it possible to activate a more advanced logging level? BR Verena
default user/admin?
I installed applicationsmanager9 and am currently looking at an inlogbox. Anyone any idea what I have to fill in in order to be able to log on to the webclient? Many thanks in advance. Bert
Archive Cleanup
Hello, EventLog Analyzer (EVA) doesn't prompt how long to maintain archive data. This is a useful feature that exists in the sister product Firewall Analyzer. When will this be available for EVA?
Audit Logs Access Report
Hello, Can you tell me what type of events that would be recorded in the Audit Logs Access Report. Also, what do the following events mean: Audit Logs Cleared Audit Policy Changed The users manual does not give any real detail as to what one might expect to see in the audit logs. Any feedback you can provide is much appreciated.
how to a) create a copy of a standard report? b) cross the two modules Resources and Software in SQL?
Hello I would like to create a report based on the standard report 'Software Summary Report' of the 'Workstation Summary Reports' section. I.e., I want to create a list showing on which workstation is installed "Acrobat Reader" for instance ==> Filter on 'Software name' Is it possible to create a copy of the standard report 'Software Summary Report' and edit the copy? How? If not, how can I cross the two modules Resources and Software. This is not possible via the 'new custom report' function. Can
Customer Report Help, List of Workstations and Date Certain Software Removed
Hi, I am looking for a report that will list a workstation, user assigned to it, and date a specific software was removed. Looking to generate a report that will list all workstations/servers on when we uninstalled office 2000. Also would like one that shows when a specific software was installed. Thanks,Dave
"Email" on Requester's login page
Is there any way for me to put the "email" field as the Requester is logging in Requests?
Zoom-function in maps
Hi, Don't know if this i the right place to post, but I'll give it a shot. It would be very helpful with a zoom-function in the mapview. As it is now i have a lot of links in one of my maps and they get all cluttered up. Regards Mathias!
Problem restar service Windows
I have problems restarting a service on windows, not working and I do not know why, where can I see the problem?
can i use sms in linux server
when my server gets some erros ,i want it sent message to my mobile .my os is centos5 .
i can't create a new monitor in my ap
only two in my page
ESX 3.5 Servers Not Adding Correctly
Hi I have installed Opmanager 8 and have set up WMI - SNMP and SSH (using : : # for VMWare) (test SSH with Puty and User Details work ok) The Auto Discovery has found and says added the ESX Server, but these do not show up. If I try and add these manually OpManage says these are 'Entries for the device are either partially added or removed' Any ideas Thansk Graham
Google Earth Integration
Attached are 2 files that I use to display Opmanager status in Google Earth for our big screen in the NOC. NOTE: OpManager database must be accessible either locally (mysql.sock) or remotely via tcp. see posting h$$p://forums.adventnet.com/viewtopic.php?p=3947#3947 My OpManager install has some custom fields in the CustomFieldsForDevices table. These are added in gui in the device notes tab. Icon images are from the /OpManager/webclient/devices/images/ directory. To use these, they must be copied
Where is the google map stored, want to add overlays like weather.
Is the google map stored on the local OpManager server? I would like to add some overlays to it like weather radar which can be done on the maps.google.com site but I do not see my OpManager map under my google account. If it is stored on the OpManager server would it be possible for the developers to make it so we can add overlays? Thanks! Kevin
"Utilization" monitors not returning data
I've just installed OpManager 8 and am having issues with getting data to display in any of the "Utilization" monitors. We cannot run SNMP, so I am usign WMI. I test the credentials and they work, and I can do a test adn it brings back WMI data. But OpManager doesn't seem to want to do it on its own.
Size of a file
Is there a way to monitor a file and notify when it reaches a certain size threshold.
Router Time not in sync
I am receiving error messages that indicate my router and my server time are not in sync. My server and my routers are syncronizing from the same NTP server and the time settings as recommended in the setup-cisco-netflow.html#timesettings file are properly configured. When I show clock on my routers, they are the same as on my Netflow collector. What else may be causing this?
Renderer Exception when showing addtional asset fields
I upgraded from 7022 to 7500 and then to 7502 (finally! sighsss), and restored the data. Now I have a problem, I am getting [Renderer Exception] caption for the asset grid columns when showing addtional asset fields. The real name of the additional field is not shown, only this strange caption and the asset grid's "column chooser" cannot be displayed! What happens?, The new release is very nice but Im still suffering with 7.5!
How do I allow a technician to create venders and items when they are creating a new PO?
I tried to setup a new role and allow full control in purchase but they can not create venders or items. I did assign the new role to the tech. Thanks Marty
Change the reply-to address to the assigned techs name?
By default, ServiceDesk sends a reply email to a requester and the reply address seems to be the SMTP reply-to address (like helpdesk@mycomp.com). So if a requester puts in a ticket, and I hit the reply button to ask the user for more information- when they reply it goes to helpdesk@mycomp.com. That would be fine if we are doing the pop3 pickup thing- but we are not- and I would like it to go directly to the technician. Is there a way to change this to the assigned technicians name?
Asset Disposal State
If an workstation asset is set to a "disposed" state, can if be made so that that same asset does not show up under "workstations failed during scan". If its disposed its obviously not plugged into the network and will not scan. We have about 10 older pcs in there showing up. Thanks, Dave
Asset Discovery: Restrict AD Scan to 1 folder OR IP Range failures
Evaluating the FREE, 1 Technician version. Need to discover Assets but I am unable to get much information on it. 1) AD Scan needs to be restricted to 1 OU folder - is there a way to do this? I am 1 department of a larger organization and we only have 1 OU folder where our assets are. I don't want to scan the entire domain and pull in other departments comptuters. OR 2) Using Network Discovery, IP Range - I get about 50% failure rate and don't know if it is a simple firewall issue or not.
Asset Management purging of old assets
I need to get our Asset component of SD+ better functioning, we currently have 18 months of info there and I think very little is of interest. Is it possible to remove all assets and scan again?? Or is there a better way, we are using MSSQL and V7008? Thanks in advance
Loss of Formatting
When a technician or a requestor enters information into the Description field and formats it using the built in text tools in ServiceDesk, once the request is submitted the formatting is lost (such as if you change the text to blue and bold it changes it back to black but keeps the bold.) Same goes for when a technician enters a resolution and uses the text editor to change the text (such as to make something bold and red so the requester will see it when the automated e-mail is generated). Any
which folder contains the logos?
hello, we use a cold standby client/db setup here and this weekend i had to do a failover. i had thought that by copying the custom, inlineimages, and file attachments over from the production sever that everythign would be on the new server (outside of my DB which is stored on a SQL box)....but this is apparently not the case. where do the custom logos get stored in service desk plus? thanks. i took a hit on my test by auditors; and that is annoying since i called support and was told that those
Changing the Verbage and Appearance on the GINA Tool
Is it possible to create a custom GINA as opposed to the standard one issued? Can we also modify the page dispalys the buttons to UNLOCK, RESET PASSWORD and WINLOGON, they are skewed and I know appearance will be an issue with the higher ups.
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