Hi

If an email comes into the Service Desk from a specific address (i.e mailserver has blocked an attachment) is it posssible to set criteria so that some of the fields in the ticket are auto completed? (.eg call type, priority, etc)

Or is this not possible and the only solution is for the technician to manualy configure the ticket.

I would like to be able to do this for specific types of emails that are generated on a regular basis from a specific address

regards