which folder contains the logos?
hello, we use a cold standby client/db setup here and this weekend i had to do a failover. i had thought that by copying the custom, inlineimages, and file attachments over from the production sever that everythign would be on the new server (outside of my DB which is stored on a SQL box)....but this is apparently not the case. where do the custom logos get stored in service desk plus? thanks. i took a hit on my test by auditors; and that is annoying since i called support and was told that those
Changing the Verbage and Appearance on the GINA Tool
Is it possible to create a custom GINA as opposed to the standard one issued? Can we also modify the page dispalys the buttons to UNLOCK, RESET PASSWORD and WINLOGON, they are skewed and I know appearance will be an issue with the higher ups.
Request for Report Query Help
Hello all- I was a bit surprised to find (or rather, not find) that a very typical report I see in most inventory/helpdesk apps is not a canned report in Service Desk. What I want to be able to do is for it show me a list of filtered apps- and what Workstations they are on. For instance- I need a report that tells me all the PC's that have Adobe Reader and Adobe Acrobat- and show me the version they are. I started to edit a query, but just couldn't get it to come up right, so I got close and exported
Sort Combo Box entries
We have a large number of departments. In the combo box they are sorted in the order they were entered, which makes it hard to find an entry. Is there a way to sort these entries (alphabetically) or to put them in another order?
pls help on SQL statement : number of times per installed software per department
Hello Could anybody give me please some help on a query which reports me the number of times a software has been installed in a department. Here is the list of the installed softwares. How to extend the query whith the information of the department? SELECT Max(SoftwareList.SOFTWARENAME) "Software",Max(SoftwareList.FILEVENDOR) "Manufacturer",COUNT(DISTINCT(SoftwareInfo.SOFTWAREINFOID)) 'Installed' FROM SoftwareGroupMember LEFT JOIN SoftwareList ON SoftwareGroupMember.PARENTSOFTWAREID=SoftwareList.SOFTWAREID
Phantom Report
Some of our users are receiving a scheduled report email every morning from SD+. However, the email does not have the actual report (either as a spreadsheet or .pdf file) visible unless you forward the email, then it shows up. That's one issue. But the main problem I have is that they no longer need to receive the report. I log in as the administrator and there are no scheduled reports in the system. There is not even a built-in report by the name of the one they are receiving. So now I have
Searching...
Hi! I have a suggestion to make the system usability better: Every time we want to search according some filters (and have lots of columns =)), we need to roll the screen right, click on the search icon and roll the screen back to left to type the needed information: It will be faster if the search icon remains at the left side of the screen. Thanks, Marcelo Romera
Are non-english operating systems supported with current hotfix (build 60344)?
Hello DesktopCentral Support Team, does the current hotfix build 60344 support patching non-english operating system releases already? Is this tested and supported by Manageengine, or beta status?
Problem with Dashboard View
I recently installed the latest version of AD Manager Plus on a new server and migrated my data over to the new server. Now the charts do not display on the dashboard view, I have attached a screen shot. Any ideas on what happen?
Build 8021 OpManager Client Login Screen displays "OpManager 7".
After successfully upgrading from OpManager v7 to v8 (Build 8002), I upgraded to Build 8021 by installing SP2 and HotFix 8021. Then I noticed that the Client's Login Screen displayed "OpManager 7". However, after logging in, it correctly displayed "OpManager 8". Anyone else have this issue?
Apply Service Packs in Linux text mode
How do I install service pack in linux non graphical mode?
How To Setup A Default SLA That will be Applied To All Requests ?
Hi There, How Can we setup the SLA so that a default time frame (let's say 4 hours) will be applied to all incoming requests ? Thanks
Asset Discovery
I am trying to find some documentation on this.. and the Admin and User guides don't seem to help. I need to discover assets on an AD domain. 1) Unfortunately I am a single department of a multi department organization. Active Directory Domain contains multiple OU folders. I want to scan just 1 OU folder for assets.. not the entire Domain. I can't find a way to restrict the discovery of assets to 1 OU folder within a domain. OR 2) Scanning a Network (IP Range), I get about 50% failures -- I think
CBQoS gpaphs disappears
Hello! We are finally upgrading our license to version PLUS, and after several days of the use we have found one problem. CBQoS function graphs works very strange. After NFA starts everything works but after some hours a graph disappears and at screen displays �No data available�. If I restart netflow analyzer service after several minutes� graphs appears again. How solve this problem?
Can I limit the number of email alerts sent?
I have set up an alert to indicate an unauthorized access to particular systems. The event triggered and all network admins received over 900 emails since the system was attempting to be hacked. Is there any way to limit the number of emails sent out when the same error condition is found over and over?
Combining other ManageEngine products on same server as OpManager?
Hi, I'm wondering if there's any documentation regarding, or if other users have experience with combining OpManager and other ManageEngine products on a single server. Specifically I am thinking of OpUtils, Password Manager Pro, ServiceDesk Plus, and maybe even Desktop Central down the line. But if there is a general matrix of what can & can't be combined within the ManageEngine products, that would be very useful. I know OpUtils has its own trap receiver, which obviously would conflict with OpManager's
Domain Controller categorizing
I want to monitor one of our Domain Controllers as a basic server. Everytime I change the category to Server, Opmanager switches it back to a Domain Controller and redefines all my monitors. Can I tell it somehow not to redefine the category? If not, can I disable the use of the Domain Controller category? Thanks in advance.
How do you use Device Templates for servers?
For servers, specifically Windows servers, that you are monitoring for both Windows WMI items and hardware SNMP readings what kind of device template do you use? I want to monitor a Dell PowerEdge server running Windows 2003. I started to setup a Dell server template with Dell SNMP monitors, temperature readings, raid status, voltage reading, etc, but when I apply it to the server I lose all of the Windows readings, disk space, memory usage, etc., and the server does not have the Windows icon on
"Moving" History to Another Technician?
We originally bought SDP with 3 technicians included. One of the technicians so named is (of course) the Administrator login. However, only two of us need access on a regular basis in the course of our jobs. One of us has been signing on with the Administrator login, and I'd actually like to change that. Is there a relatively easy way to "move" all that ticket and request history over to another technician login?
Office Combo Box
Hi We are currently running 4.4.0 (Build 4400). I have populated the combo boxes to make it easier for techs to create users without spelling error etc in AD. I've listed all our Offices (Total of about 25). When creating a user we are only presented with the first 10 options in the Office Combo Box. Can this be extended? Regards David
Technicians the ability to delete communications from the Requestor Conversation
I would like to allow technicians the ability to delete communications from the Requestor Conversation portion of a request. They currently have the delete button but they get a screen saying they do not have sufficiant rights when they attempt to delete a communication. Example: A technician sent an email to ServiceDesk Plus with an incorrect request number in the subject. (##wrong request number##) The technician would like to delete the incorrect communication. Does anyone know where the setting
New User - Having authetication issues
I am evaulating Desktop Central to manage computers over the WAN that are not part of a Domain or Workgroup. These are stand alone systems that act as Kiosks and all share the same administrative userID and password. I have deployed this in our lab with no firewalls and on systems that are on the same LAN. I have succefully deployed the client (manually) and have it setup under a remote office. However, simple oerations such as restart/reboot do not work. It returns "login failure: unkonwn user name
Clear browsing history/temp files
Does anyone know of a setting in DC that allows me to set up a config to clear users' history & temp internet files? Thanks, BS
Can ADManager authenticate with active directory at logon?
I have recently installed ADManager Plus and we have 5 user licenses. Is there a way to authenticate those users through Active Directory or does everyone use the admin account? Thanks!
Solution search not working.
Hi, Im using SD 7.5 build 7509. I have populated the solutions tab with some of my own solutions, but I am finding that the search isnt picking them up even when you enter the keywords! If there is one key word then its fine like "excel" but if its like "file not found" then it will not find it even if you put that into the key words and type that into the search. I have tired different ways like putting file not found, file, not, found, "file not found", and nothing comes back. Does anyone else
Log Files?
What is the purpose of the .txt log files under the C:\AdventNet\ME\Firewall\bin directory? Can I delete those? Are they used in the archving or real-time process? They are taking up about 15Gb of space and that was why I was curious about it. Thanks in advance!
Ubuntu 9.04 64bit installation (doesn't install)
./ManageEngine_NetFlowAnalyzer_7002.bin -console
InstallShield Wizard
Initializing InstallShield Wizard...
Searching for Java(tm) Virtual Machine...
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Preparing Java(tm) Virtual Machine...
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.......root@server:~# Is
Can tasks be included in Preventative Maintenance Tasks
So far, I cannot find how to do this. Effectively I want to create automated 'Daily Check' Procedures for the technicians. Rather than create a new request for each morning's activity (e.g. server checks, voicemail, email and other 'routine' functions), I'd like to create a request not disimiliar to a 'New Joinee' template. The New Joinee (default) template includes a plethora of tasks to be completed, before the request can be closed. Following the same logic, it would be useful to have this created
Asset Management : Issues & Questions
Hi, There two areas of Asset Management I’m having problems with. 1. Multiple IP’s We have a number of servers that host multiple IPs (Typically IIS boxes). Some of these servers host up to 20 IP’s. How can I get SDP to classify these as one Server? 2. Workstation Classification Everything is detected as a Workstation. How can I change the “IT Asset” to something other than “workstation” or “server”? SDP v7.5 Build 08 Many Thanks Marc
Archive period
Hi, How often does eventlog analyzer archives logs? In what periods? (daily,weekly,after certain number of records,etc) I need to get backup of daily collected logs from database directly. So, I think that logs are stored in comp_eventlog and eventlog tables. But there are also some other tables those begin with comp_eventlog and eventlog prefixes. So which one is the correct table to get backup of daily logs? And what are the purpose of other tables? I think somehow application uses other tables
Deletion history log?
I believe in older versions of ServiceDesk Plus you were able to look at a history log and it would tell you if any tickets, assets, etc were deleted and when. Is that possible in ServiceDesk 7.5? If so, how can I do that? And if not, is this something we can look at getting built into the next major build release? Thanks, Alex
Are their any Internal Audit people using EventLog Analyzer?
I would like to find out which reports were the most useful? What type of events would an audit person be most likely to be interested in? Any feedback is appreciated. D. Johnson Audit Supervisor Community First Credit Union of Florida
Request updates and technician acknowledgements
Is there any way of tracking technician request updates? Lets say a technician has 20 requests, and 3 of them have not been updated in 4 days...is there a display where the technician can view which requests he needs to update so the user is informed and the technician stays on top of his ticket management? Are there any custom reports that can be run by technicians/managers for requests that have been idle in the queue for xx amount of days/hours? Thanks, Justin
log monitor ?
I tried to set up a file monitor using the File/Directory monitor. It doesn't seem to work. All it tells me is that the resource is down, but it isn't. There is a file there. It just can't reach it. this is a remote server. I put in the userid/passwork and ssh. How can I debug an error like this. The file is there. Is there any more detailed documentation besides the User Guide?
Questions for a new user
1. I have two types of sites, one is on a domain and the other is a remote office on our VPN (no domain, just workgroup) Is there somewhere that I can install agents for a whole IP range? i.e 10.2.222.1-10.2.222.254? 2.I tried adding a remote office with each computers ip addess but there is no deploy agent button that I could see. 3. If I manualy install agent how can I install software on remote machines, at the moment I can not get software to install with local admin password (only works with
publishing the AD Plus site for helpdesk
Hello How do I publish the website for AD manager PLUS Do I need to have the AD Manager to run as service, if I want to use my IIS, and a self chosen name in the DNS ? BR. Mr. Jensen Denmark.
SMTP Email in SDPlus
Hi When wil we see SMTP email in service desk plus, as it would be very useful for all of us who use microsoft exchange as currently we cannot use the email features fully ANdy
Bulk Import Duplicates
What happens if you run into a duplicate name when importing? Will it error on that record and continue importing?
Contracts: Allow multiple contracts for same account and product at same time
We often sell the same product twice or more to the same company/account (e.g. different departments). Currently SC+ only allows one contract for the same account and product at the same time.
Per-user business view filtering still allows users to see stuff not in "their" business views
Hi, I have a non-admin user account that can only see certain business views. However, when that user clicks "Maps" on the toolbar (just the word "Maps", not any of the Business Views in the little window that pops up) they can see a complete list of servers, including ones outside of their own business views. If they try to view a server from a different business view they are told "You are not autherized to view this device details page", which is fine apart from the spelling mistake. However,
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