ManageEngine ADSelfService Plus 4.3 Build 4310!!
Hi All, We are happy to announce the General Availability of ManageEngine ADSelfService Plus 4.3 Build 4310 for immediate download. This release is an enhancement to our Build 4300 which holds the GINA Extension and OU based Policy configuration features. We take this opportunity to thank all those who helped us to improve the product with their valuable comments and suggestions. Download page for the complete build: http://manageengine.adventnet.com/products/self-service-password/download.html Existing
Forum search option doesn't work
Was going to try to search the forums for 'Permission Denied' however I was not able to type anything the keyword field.
Intrusion Protection
Has anyone used Netflow Analyzer as a tool for detecting intrusions? if so, how did you configure it and what are you looking for.
I would like to remove some adventnet links in SDP
Hi: There are some SDP links on the SDP 7.5 homepage that link to ManageEngine websits, like Get Quote， Jump To and RoadMap in Support .We found that those links are quite annoying , is it possible to remove it in any way? Ralph thank you
Requests vs Tasks/Projects
We have a senior administrator who believes that the number of open requests is the KPI of a tech department. We're working on changing that, but in the meantime we need to find a way to separate Requests from Tasks/Projects. For example, "my printer is repeatedly jamming" may be a request, but "deploy Vista-capable printers" or "reinventory hardware" aren't support requests; yet we need to keep track of that list. Question 1: How is everyone tracking the task/project type issues? Are you using just
2 databases
Hello, I want to have 2 différents database on the same server. Is it possible ? regards,
Sampled NetFlow support now in NetFlow Analyzer 7600
Hi, For all those who have been looking for NetFlow analysis using sampled NetFlow, NetFlow Analyzer now supports the same by just applying a feature pack file. Sampled NetFlow supported devices analyze only 'N' number of packets depending on the sampling rate set and sends this NetFlow packet for analysis to the NetFlow Analyzer.Please visit the following link to know more about sampled NetFlow: http://www.cisco.com/en/US/docs/ios/12_0s/feature/guide/12s_sanf.html This feature can be supported on
mysqlhotcopy
Hi, I use application manager on a linux platform. Is it possible tu use mysqlhotcopy instead of mysqldump because with actual solution, it takes a lot of time and space ? Regards, Remi
mib upload problem
When I try to upload mib from mib browser page in opmanager every time I get error unable to upload mib. Where I made a mistake? When I downloading mibs from internet I save page with mib text to txt or file with mib extension. Another question is: Is the uploading mibs from mib browser page is the same thing as copying mib files to opmanager/mibs folder? Thanks
Will the demo site be updated?
Hello, Do you have any plans to update the demo site at http://demo.supportcenterplus.com to 7.5 ? It would be nice to test the new version that way. Best regards.
utilization too low
Hi, I am trying the netflow analyzer with the trial version. Our router is from our ISP, so there´s no way to get flows from that. I have set up the analyzer to collect data from the HP switch that connects to the router. Now it seems that I only get half the traffic. If I up/download 10MB file, the analyzer only shows 5MB of traffic. The switch is set up with the tools provided by Netflow analyzer. Do you have any ideas on how to make it more accurate?
Java consumes 100% CPU cycles
Hi, We have Device Expert version 5.3.3 Build 5330, its running under Windows server 2003 SP2, when running java consumes 100% CPU cycles making the application and server unusable.....................this is not at all good. Is there anything that can be done to fix this. Scott.
Authorised / Unauthorised Change .... ?
What is logic by which DE judges if a change is authorised or not ? Regards
Nortel stack IPFIX conf
not able to configure IPFIX on nortel 5530+5520 stack
my myql.log is huge 4.5gb
hi I have just noticed that mysql.log is 4.5gb, last month it was 4gb, so it seems to grow by about 500mb per month i also found this thread from the MSP forum http://forums.manageengine.com/#topic/49000003510234 is it safe to delete or even disable? could someone from the support team get back to me on this please cheers
Applied Latest Update 8022 - Now Interface Stats no longer linked to Netflow? Help!
Dear Support Team, after applying the 8022 Update to Opmanager, to my shock I notice that under interface reports, the link to Netflow has disappeared. This was a great function and very useful to get some quick per-minute traffic stats. However now it seems you have replaced it with the poor looking netflow plugin. The plugin also only shows per-hour stats! So it makes the netflow plugin not very useful. I want my old link to the "top ten sources, applications, destinations, and connections" back!
SD 7509 Workstation, Servers, product name only appears for servers and not workstations
hi all my servers are hp proliant servers, under the product type they are classified as servers and not workstations but when i click on workstations i cannot find them under servers but they are listed as workstations (desktops in fact) when i click on edit a particular hp proliant server under model section the drop down list is not filled out, when i click on the drop down list the proliant server type is not listed (but it does exist under products as product type server) when i click on edit
ServiceDesk Not Working After Applying HotFix 7509
Okay i stopped the service downloaded the hotfix and ran the update tool, browsed for the file and chose to update my engine from 7508 to 7509. IT created a backup and the installation went smooth and completed successfully at 100%. I then started the service and it starts pretty quickly. Later a splash screen comes up showing the progress of the start and it go all the way till i guess in the application layer at around 85% it hangs, the progress bar is not moving forward at all.] I restarted the
TimeSpent reports for Changes?
I'm looking at my timespent reports, and they appear to only show worklog entries for requests. Is there a way to include data from changes, or run a separate report that will show timespent data for the change module?
Pass-Through Authentication - LDAP
We use the Pass-Through Authentication feature with the Active Directory configuration... It would be nice to have this feature available in the LDAP configuration as well. The main reason for this, is the current limitation with the importing of AD accounts. AD import feature imports ALL accounts in the selected OU. The LDAP import allows for a search filter, which is excellent. So I suggest either of the following: 1. Add a search filter option (using LDAP syntax) to the AD import section -or-
KPI on intervention time
Hi, I would like to have a report on intervention time. I use custom report / tabular report / request then I select the fields request id / subject / urgency / priority / created time / completed time / responsed date I would like to have a KPI report based on the elapse time between the created time and the responsed date. The problem is as soon as you add a worklog or close the request, the responsed date is the last action date, but I need the first responsed date. Does someone can help me
Closing Request - Late redirect to Resolution
Hi, Because we have forced technicians to enter a resolution, recently alot of technicians have complained that when closing a request, they are redirected to the resolution section AFTER they have filled out a detailed "Comment". This comment could have taken 10 minutes to write, then only to be lost when the service desk redirects to solutions section. This entire part of the UI that is used on a daily basis should be fixed. I think when closing a request, and when solutions are required, then
SLA reporting
Hi, Please can you let me know if SDP can auto update a task owner on SLA status via email? This would be for a high priority task that has an SLA requirement and the task owner needs to be notified that the task in nearing the SLA deadline Thanks
SD+, OpManager, Netflow on the same server
Dear all, We have these 3 software installed on a W2003 server : OpManager Build 8022 ServiceDesk+ Build 6015 Netflowbuild build 7600 Each of them use a Apache, java & mysql process. Is it possible to migrate the 3 mysql DB into a new MySql server ? And in this cas, which mysql release should I install ? Thank you, Christophe
Problem Management
Hi, I've been using ServiceDesk Plus 7.5 for the last couple of months. I want to clarify something with problem management and how it is implemented in SDP. According to ITIL a problem is "...a condition often identified as a result of multiple Incidents that exhibit common symptoms. Problems can also be identified from a single significant Incident, indicative of a single error, for which the cause is unknown, but for which the impact is significant." The implementation of Problem Management in
Survey Questions
Is there a way to make the Survey Questions mandatory? Some users are completing the survey but not answering all of the questions which is affecting the overall satisfaction level score.
Changing the address display
Hello, We were wondering whether it is possible to change the way the address is displayed. Currently it is something like this: <door no> <street> <city> <country> <state/province> <zip> <country> But in the Netherlands we have addresses completely differen: <street> <door no> <zip> <city> <state/province> <country> I hope that this is possible that makes it easier to use the addresses for mailings for instance. Kind regards, Jarry Claessen L'Excidio
Workstation Purchase Cost / Date & Acquisition Date
Hi, It would be useful if when filling out the purchase cost and date for a workstation, there was an option to also set the "acquisition date" field at the same time. Because at the end of the day, 9 times out of 10 these dates are always going to be the same and it would save having to fill the same information out twice. Thanks Tom
How do you handle purchase orders involving software?
I've never understood the purchasing of software. Let's say you want to purchase Adobe Acrobat 9 and you've never bought a previous version. The purchase order is going to ask you to define the Major Version from your managed software. What do you select? Do you wait until the software arrives, scan it on someone's system, mark it as managed, and only then can you properly create the PO and define the major version? How do you guys handle this?
API syntax help
I can successfully create a ticket by manually navigating to a URL in my browser. I need to go two steps further: I need to automate this via VBScript or something so I can migrate a bunch of requests from an old help desk system to SD+. One of the forum members (http://forums.manageengine.com/#User/jody.greene) gave me a good start on this. Instead of using an InternetExplorer.Application object, I'm considering using the Microsoft.XmlHttp object (which I don't have working yet), for the reason
MSSQL is work well, But AppManager always show resource down.
Hi, I have any question about monitoring MSSQL Database. In my corporation, Some can be monitored by AppManager but some always showed health as resource down even that MSSQL had still worked properly. I can ping and telnet port 1433 successfully. When I try to run MsSQLDebug.bat, The result show as below, Discovery for database using hostname itpc.domain.com and port number 1433 failed after 23250 ms Discovery for database using ip address 172.20.1.11 and port number 1433 successfull after 141
Unable to create business rule.
Working with a 'fresh' install of SPC. When we define a business rule it just won't save. spc opens the main page again in the sub frame. btw all the default business rules were removed. Anybody ?
Request Status/Update via e-mail
Is there a way that a user can request the status of a request or close a request via e-mail and not via the web portal? We have our sdp server behind a firewall and are not interested in opening it up to the world, but we would like for our customers to be able to send an e-mail and learn the status of their request. Thanks!
SMS Notification based on priority?
Anyone know of a way to only send SMS notifications via ServiceDesk only when a request is entered with a specific priority? For example, I want a a priority called "Emergency", and when a user enters a request marked as Emergency, I want an SMS message sent to all technician's mobile devices. I don't want this to occur with any other priorities. Thanks!!!
Desktop Central August Newsletter Sent Out
Hi, The Desktop Central Newsletter for August 2009 is being sent out today. The newsletter has the details of the latest enhancements and the upcoming features that are under development. The latest update can be downloaded directly from our website Regards, Ananth
OpManager + Apache Vulnerability fix
dear support I am running OpManager V6.0 with window 2003 system. No matter what version of Opamanger V6.0 / V7.0 / V8.0; the OpManager still have apache v2.0.47 vulnerability problem since I perform the vulnerability scanning. How could I install the latest apache v2.2.x to fix the security problem which come with apache 2.0.47 ? Thanks. warren
Migrating SCP to a new server
We are going to upgrade our servers and will need to migrate SCP. On owr current server we are running MSSQL 2000 on the new server we will be running MSSQL 2005 or MSSQL 2008. I would like to if migrating SCP from MSSQL 2000 to 2005 or 2008 is possible or will it cause any problem? Regards, Allistair
[WARNING!] Custom account fields empty after update
Hello, We just found out that our additional fields for all our accounts are reset. All the information we had entered is not available anymore. We are now trying to find out whether we can re-enter it all as far as we have all the information. Things like this may and cannot happen after updates. Please check your program better before releasing it, or at least put it into Alpha or Beta stage. Then we can decide whether we do the update. Because from now on I think we will not be early adopters
Disconnections with database Mysql
Hi, i have Opmanager with version 8020 licenced to 1000 devices. My problem is it get disconnect with its Mysql database every 2 or 3 days. i mean opmanager services keeps on running but when i enter in the application in the snapshot of the device i see data not available . and it stop collecting traffic and once i restart opmanager service it start wroking well without problem and it repeate the problem again in 2 o 3 days and again i need to restart the services. i have open the ticket
Event rule to device association table?
I've browsed the forums and I was looking for a way to make an event rule apply for more than one server. I was hoping to see it in OpManager 8 since it seems to have been an issue going back a few years, but from the looks of it, the event rule area looks the same. Seeing that I have 300 servers it seems a bit ridiculous for me to go server by server over 300 server every time I need to ignore a new event. I was hoping to find an obvious answer by looking through the tables (like eventlogrule or
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