I can successfully create a ticket by manually navigating to a URL in my browser. I need to go two steps further:
- I need to automate this via VBScript or something so I can migrate a bunch of requests from an old help desk system to SD+. One of the forum members (http://forums.manageengine.com/#User/jody.greene) gave me a good start on this. Instead of using an InternetExplorer.Application object, I'm considering using the Microsoft.XmlHttp object (which I don't have working yet), for the reason described below.
- The API doesn't appear to allow adding notes during the AddRequest action. This means I'll need to submit my AddRequest action/URL, read the workOrderID from the XML returned from the server, and submit another action/URL, using the UpdateRequest action.
My problem is the reading of the workOrderID from the XML returned from the server. Specifically, I'm looking for some sample VBScript or VBA syntax. Any help is appreciated.