Email Fetching Issue- Service Desk Application From Exchange 2007
Hi, We are using AdventNet ManageEngine ServiceDesk Plus 7.5.0. Recently we are facing issues with email fetching of Service Desk Application from Exchange 2007 Hub server. The issue is with the error while configuring the POP mail server settings. The error says " FAILURE :Email Settings saved successfully. But error occured while trying to check connection with mail server - Problem connecting to mailbox". I'm able to telnet to the exchange server from the Service Desk Server, telnet to port
Problem with Services Desk
I have prolem with Services Desk , this is error and it's crash , i using Version : 7.5.0 Build 7507 The ManageEngine ServiceDesk Plus service terminated unexpectedly. It has done this 10 time(s). For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.How do i do , plz help me , thanks !
Is there a way to send the notifications ONLY when the status of the ticket is Updated ?
Hi there, Is it possible to configure the notification rules in such a way that it will ONLY send the notification email to the requester when the status of the ticket is updated / changed ? Your immediate help will be very much appreciated. Thanks
Contract Field Size
Hi, Is there anyway to increase the size of the Contract View field? I have several contracts which I have created starting with the same words, namely 'Symantec Backup Exec.........' with various agent endings and when viewed on the main screen I haven't a clue which is which as only the first 20 or so characters are displayed so have to click through all of them to find the one I need. By removing certain columns doesn't increase the size of the remaining ones either?? Please advise if this can
Notification Rule - Acknowledge Requester by Email when the request is updated
For the Notification Rule "Acknowledge Requester by Email when the request is updated" what events/fields trigger the status of "updated"?
Multiple databases
Can SD+ manage this?? I ask as we have 3 installations and would like to manage from one console/application server, but keep databases seperate as they now are quite different? Can this be done and if so how? I know I will need licences to do so, but can work with that, but what else do I need? Am running MSSQL, SD+ 7008, moving to 750? very soon, once testing is sorted on TEST environment
Watchguard 750e Fully 10.2.9
I am trying out Firewall Analyzer and so far I think it is great and will purchase it if I can get it show me the MB usage. Is there a possible known issue with this version? I have tried and read everything I could find on configuring it properly and believe it is all set up right. Thanks for any help, Andrew Oberlin
7.5 Release
Is the 7.5 release still scheduled for today, the 22nd? Thanks!
Catogoies
Hello Does anyone know the ITIL way to use Categories. Should the requester select the category or should it be the Technician? I would have thought it should be the technician otherwise the cateogories will be wrong as the requestors do not always know what catogory the incident falls into. Also to use business roles which are specific to a category this would not be possible if we should let the requestor choose the category? regards Ash Parmar
OU dialog box stopped to work and scheduled tasks disappeared
Hello, Today I discovered that OU Dialogbox where we select OU for reports etc, is not working, this dialogbox appear , you can select an OU or sub OU but program is not using this selection to generate reports. I discovered all scheduled tasks disappeared and ADManager plus is not updated. It is for us a very bad things as we are using intensivly this software. Thanks for your prompt support, we are customer and we really need a fix. Regards Philippe
How to change title of pdf file？
hi，support team How to change title of pdf file by custom information?for example，from ' MnageEngine OpUtils 5 oputils ' to '***custom name' and pdf foot infomation from 'http://www.oputils.com' to 'http://www.*****.com' thanks
OpUtils - how to export all subnets?
I have an eval version of OpUtils installed and I'm wondering how to get all 200+ subnets I've mapped with it exported. I've found ways to export various aspects of the network but there doesn't seem to be a way to see all of them all at once. I go to reports under IP address manager and it only shows 58 of the total subnets??? This seems to me to be a very basic function - I'd really rather not have to dig through each of the six areas in the network, export each individually, then try to merge
Incorrect login failure reporting
On teh report the CLIENT IP is shown as the DC rather than the actual Client's IP address, this is confusing and it appears that users are trying to logon to the DC console rather than from their PC.
Failed login attempts
I have noticed that when a failed login attempt happens when someone is trying to remote desktop into that machine the IP is 127.0.0.1 Which is the localhost what a person would actually need in this situation is the IP address that was trying to remote in. Any possible way you can do that? Thanks Curtis
SD-15312: Inaccurate calculation of due by time of a request
Hello, This was due to be fixed in 7509 as is still listed as such on the known issues page, but it isn't in the readme for the 7509 update anymore, and it doesn't appear to have been fixed. This is causing us issues with our SLA reporting. Can you let me know if it is going to be fixed soon? David
libstdc++.so.5 missing from OpenSuSe 11.1?
I'm loading OpUtils on Open SuSe 11.1 and the firebird portion of the install is fussing about a missing libstdc++.so.5 library. I find libstdc++.so.6 present and I simply copied it to the other file name, hoping to provide the required functions, but the firebird install checks specifically for versions by calling functions. Is there a tidy way to fix this? I'm a FreeBSD guy and I can get around YaST OK, but I'd really rather not have this be a day long adventure and I can't be the first to
URL monitoring problem
Hi There, I have a url that require a Basic Authentication. While setting up the monitor, If I am not included the username and password. I got this error message The request requires user authentication. The response MUST include a WWW-Authenticate header field (section 14.47) containing a challenge applicable to the requested resource. The client MAY repeat the request with a suitable Authorization header fi But if I do provided the username and password, I got different error message as follow
SOFTWARE FOR HR MANAGEMENT
DO YOU HAVE ANY SOFTWARE TO MANAGE THE HR ?
WWW-Authenticate header field (section 14.47) error
I have an url that uses Basic Form Aunthentication. if I am not specified the username and password while setting up the monitor for the url, i got this error message The request requires user authentication. The response MUST include a WWW-Authenticate header field (section 14.47) containing a challenge applicable to the requested resource. The client MAY repeat the request with a suitable Authorization header fi But if I do I got this error message Some other error occurred in contacting the
Stop monitoring multiple interfaces of a devce
Hi, I have OPManager monitoring my switches, routers, etc and I dont want to constantly monitor all of the interfaces. Is there a way I can stop monitoring the interfaces without having to go into each one individually and unchecking the monitor this interface box. I'd rather not delete all the interfaces in case I ever want to start monitoring any of them. The database is running on a Microsoft SQL server so if there is a field I can change the value of here I can script a job to do it. Thanks,
Cannot move members of an AD group into a different OU
I've been trying to use the AD Mgmt / Move Users function to move the members of a Global group into a specific OU. I have tried this via CSV Import (Nothing happens once I click 'GO') and by searching for the group name ( No Results Available. Please try different Search.). One thing I have noticed is that the OU I browse to in the 'Select the container:' box does not 'stick'. i.e. although the name appears in th ebox, if I browse again, the ther is no radio button against the OU I selected.
Change options in CAB approval screen
Currently when a CAB member views a change, they have two options - "Approve" and "Reject". Strictly speaking, CAB members do not approve change, they only recommend it. It would be good if this screen were updated to reflect that.
name field in requester details giving error.
Hi, A user is attempting to log a request but the name field in the requester details won't accept any value, be it her name or otherwise. Any help? Thank you Thomas
Universal Asset scanning
Is there a way of doing a universal asset scan in servicedesk?? We have a load of machines in our asset system in service desk that were added at the beginning of the year, but these scans will be out of date now. Is there a way to do a single scan, that will go out onto the network and update every machine information we have on our asset system? All machines share generic names on the network, is there therefor a way to tell the system to say "scan all machines with names beginning "SCR" as an
Trial Period after 8020 update
We installed SP2 for OpManager build 8000. After upgrading to build 8020, we have a yellow banner at the top of the OpManager stating that our "trial period will expire in 281 days." It wasn't there before. Is this normal? Is there any way to eliminate this message? Info: Win2K3 SP2, SQL2005, OpManager Premium build 8020
Audit report question
Is it possible to create a report based on a custom filter? I have created a filter that only displays "Password Retrieved" operations for a specific date range, but when I click on Export, I receive all data. We don't currently purge any data so the report is showing data for the last 6 months. Basically, how do you filter reports (not just the display) and what are the recommendations for purging policies? Kris.Smith@jax.ufl.edu
WebSphere ND log files?
Is there a way to monitor the log files for WebSphere Application Server Network Deployment?
Reporting on Tasks
Hi All, I was wondering if anyone knows or can point me in the right direction on how to report on completed tasks by technician? Ideally i would like a pie chart on how many tasks each technician has completed/closed for the previous month Included in
What permissions needed for Asset Scan
What level of admin rights needed to do a scan, I know Domain admins works, but this is against our company policies, what is the minimum needed to scan assets in domain?? Likewise for import from AD, Version 7008 with MSSQL
Wrong TimeSpent Time when Ticket closed after month change!!!
Hi there, We have been experiencing some problems with the TimeSpent. We have attached some images in order to have a better look on that issue. Trying to describe the problem occured, we came out with an explanation which might do some good for you in order to find out the resolution on that. Problem Description: When a ticket is created on May 28 and Resolved at that day but closed on 2 of June ( possible reason for that delay could be the absence of the employee), the time spent goes crazy
filter out service accounts
Would someone be able to tell me how to filter out service accounts. Also is there an audit file to tell who has logged into the eventlog analyzer?
System Queries
Version : 7.0.0 Build Number : 7016 The system doesnt seem to show any overdue requests on the home page, or in the filter. is this a bug? How can we auto-update contacts assigned to logs, when we update there details in the contacts section? What needs to be in the subject bar of the emails to enable a log to update with that email? When replying to logs, it sometimes creates a new log rather than auto-update the current log, even if we reply to the system generated emails
How to backup OpManager config?
Hi I see that there are some new scripts in the latest release; BackupConfFiles.bat backupDB_Config.bat. However I cannot find any instructions on how to use these scripts. Anyone that have tried this? Best regards, Terje N.
Email Sending Problem
I have been having a problem with the setup of Support Center and enabling it to send emails on my network. The machine it is installed on Windows 2003 Standard server with IIS on and is purely used as a web server. I have tested the connection which is to an internal mail server running exchange 2007 and both ports 25 and 110 are communicating okay via telnet. I receive emails to the designated account fine within support center but when I try and send an email via the reply or forward options I
Using MSSQL Database
Hi, we are currently on SDP 7.0 Build 7022, we are attempting to upgarde to 7.5 Build 7508 and migrate from MySQL to MSSQL backend. Our plan of attack for the upgrade is to install SDP onto a test server, restore the live SDP data onto the test server, migrate to MSSQL database backend, and then upgrade to SDP 7.5. I have sucessfully installed SDP onto the test server, however when attempting to use MSSQL database, by using the Database Setup Wizard, it errors saying "Unable to fetch the SQL Server
where does the software inventory pull from?
Hello, We are trying to get a complete picture of all the software that is installed on our network. When an asset scan is performed on a computer, where does it pull the info regarding installed software from? the registry, or from add/remove programs?
update OID
hello after in the device template of my cisco 3800 series ( apply and overwrite ) OpManager not receive the flow of traffic on the interfaces. How can I restore operation? thanks
Customize Column witdh and test fields
Feature Request; The ability to customize the individual column width and text field length. At the moment there’s lots of wasted horizontal space, and the text itself doesn’t fill the entire column, it’s just really messy;
Moving Hours?
Hi, We have a request that we would like to re-assign some of the time entries to a different request. Does anyone have any suggestions? Might be a good enhancement for the next rev? Thanks Jerry
Unable to start AD Self Service Plus 4.0.0
Hi, Kindly provide us with your contact detail by sending an email to our support at "support@adselfserviceplus.com", so that we can call and assist. Regards, ADSelfService Plus Team. Toll Free : +1-888-720-9500. E-mail : support@adselfserviceplus.com Self Service Password Management Solution Hi All, We are having problems starting the AD Self Service Plus Application. Currently the Service can be started via services.msc however the web interface can not display the page. When starting
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