Snapshot View
Maybe this is just me being lazy but a back to list view or back to map view button on the snapshot pages would be super.
Alert if particular event has not been logged
Hi, Is it possible for OpManger to generate an alert if particular event is not found in event log during a given time period? Say for example, the backup job usually completes at 9AM can I set up a rule to alert me if the related entry didn't show in event log by 10AM.
windows services: possible for opmanager to automaticly restart when down or stoped?
Hi, is it possible to set a profile so that opmanager can automaticly restart certain windows services if they go down or stop?
customer portal submit ticket
Can you please provide the code for us to embed the submit a ticket page on our website? We only want to display the input form without anything else
Usability
Hello guys, I have another suggestion to SC+. After the upgrade to build 7505, all accounts and contacts has a filter, but, by standard, it came with the option "Recently Added Accounts" selected and a lot of users are saying that the accounts are missing, but it's just about the filter. To solve this problem, the next hotfix has to came with the filter All Accounts selected and no one will missing a contact or account again. What do you think? Regards, Marcelo Romera
Reoccuring tasks
hi , i am trying the servicedesk plus and i was wondering how to create repetitive tasks , i want that each working day at 10:00 a new request will automaticlly created (for backup validations etc). is there a way ? Thanks ahead , Doron.
Change Request - Approval is mandatory
Hi Is it possible to force change requests to be approved before closing? I want certain types of changes to be approved by me (the line manager) before being closed. I can't figure out how to force someone to add the aproval? Technicians can raise and close changes without any form of approval being carried out! So my question is , within the software is it possible to make approval mandatory? thanks
Auto Responder
How can i stop the 'Acknowledge Requester by Email' notification being sent out for certain email addresses? I need to stop this responding to a certain email address, but to continue operating for all others. Richard
Business Units
Is there a way to move a request from the default Business Unit to a newly created one? I would like to take advantage of this new feature and "clean out" a lot of requests that really belong to the newly created Business Unit. I just don't see where this is done. Ken
Email Notifications
I am noticing an issue with notifications. Before we upgraded to 7.5, we had setup custom email notifications. We set up our notifications as text only, with specific fonts, so we get consistent messages on replies. Once we upgraded to 7.5, this no longer works and it looks like the editor is trying to remove the carriage returns and running our words together. When I try to fix this, it hangs on saving and never actually saves anything. I tried wireshark the connection from the app to the database
Can't Add Subnet and Add Router,switch!!!
I can't add router.switch,subnet,when I use OpUtil with release 5.6!!!why???It's new release version!!!!!!!! ------- Error Occured An Error occurred! Tool Name : Message : Root Cause : Send this Issue to OpUtils Team Click here to create the support file to be sent to OpUtils team. ------
Create Monitor
HI! How to create the monitor that System OID was here such kind: (100-((.1.3.6.`.4.`.2021.4.6.0+.1.3.6.1.4.1.2021.4.15.0)*100/.1.3.6.1.4.1.2021.4.5.0)) opmanager 8.2 bild 8022
Resolve DNS not working
I have Netflow Analyzer EE 6.5.0 (build 6501) recently installed on a W2K3 server. When I drill down into a interface to view the specific traffic I am presented with a button 'Resolve DNS'. When I press this the page refreshes but the IP addresses do not resolve to names. I can manually resolve the names from a command prompt on the same server. Any thoughts? Thanks
Disconnections with database Mysql
Hi, i have Opmanager with version 8020 licenced to 1000 devices. My problem is it get disconnect with its Mysql database every 2 or 3 days. i mean opmanager services keeps on running but when i enter in the application in the snapshot of the device i see data not available . and it stop collecting traffic and once i restart opmanager service it start wroking well without problem and it repeate the problem again in 2 o 3 days and again i need to restart the services. i have open the ticket
Alerts based on printer status and toner levels
Is it possible to add alerts based on the alert status of a printer? Most HPs display a "ORDER CYAN", "REPLACE MAGENTA" style message, it's retrievable from OID ".1.3.6.1.2.1.43.18.1.1.8" I know this message appears on the Printers dashboard, but no alerts are generated. Any chance Opmanager could periodically check if there's an alert in the MIB, and generate an alert based on its contents? For example, generate an alert if it contains ORDER x or REPLACE x or TONER LOW but ignore it if all it says
Any update on the Netflow Plugin supporting MSSQL?
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Hotfix 8022 released
Hi All, We are very happy to announce the release of Hotfix 8022. Please find the list of features which got added and the issues which were fixed below. Feature Enhancements: Notification Profile: In addition to ‘Custom Fields for Devices’ and ‘Alarm Variables’, ‘Device Properties’ such as Device Type, Device State, RAM, Disk, IPAddress etc. can now be added to all the notification profiles Option to add ‘Custom Fields for Devices’ and ‘Device Properties’ as arguments for Run System /Run Program
Can't detect interfaces
I'm having some annoying problems with some Netgear kit - I can't discover the interfaces. FVX 538 firewalls WG102 Wireless access points GSM7224 switch With the FVX538s, I can test the SNMP credentials and they do pass (the CLI credentials pass too) but the interfaces will not discover. The especially annoying but about these is that they worked under Opmanager 7. :( The WG102s won't even pass the SNMP credentials tests. I'm sure the community is set correctly, but the SNMP test always fails.
WMI checks failing
Hi, We have a 2k3 server where the WMI checks are failing. We've gone through and tried different credentials, made sure that the WMI Control permission sets on the server mirror identically those of a twin server where WMI works, and there is no firewall between the machines (telnet verifies the ports 135 and 445 are open)RPC is enabled and there's no reason we can see why this is continually failing. Ideas?
How to create reports base on business view?
How to create reports base on business view?
Trap Processor Message Config
Hi, I have a device which sends a SNMP trap message to the OpManager. The corresponding MIB is uploaded. If my custom made trap processor processed the message with $* the following result is displayed: sysContact.0: Martin , sysName.0: Processing Unit , sysLocation.0: Office , unit2MsgIndex.1: 1 , unit2MsgText.1: Door Lock 1 , unit2MsgStatus.1: locked The bold value is initially sent as a integer value (12) an interpreted by the MIB as "locked". My intention is to readout only the bold interpreted
OpManager does not display second subnet
Hello, I am running OpManager (8022) on Win Server 2008. I have 2 network segments on the router, 192.168.0.0/24 and 192.168.1.0/24 In maps \ Network View i see only the 192.168.1.0/24, but the devices from 192.168.0.0/24 still show as discovered and are dumped in desktops. I have registered version of OpManager for 500 devices. Any ideas ? Vasil
No more Glassfish in AppManager 9 !?
Hi, I notice that Glashfish and silverstream are not in Application Server Group anymore. I like to confirm if Glashfish and silverstream will be not included in AppManager 9 anymore? Thanks
Uninstall NCM Plugin from Opmanager 8021
Hello, can someone please tell me how to remove the trial version of the NCM (Network Configuration Management) module from Opmanager 8021? The NCM plugin doesn't work, and I'm tired of the backups taking longer than before. It should be made easier to get rid of such plugin applications - or at least one should be warned that it is not simple to de-install it after trying it out. And there seems to be no documentation for this product. Thank you, Mathias
New users with SD+ have some question
I all, i am a new user of Servicedesk+ and i am currently in the stage of the configuration processs and have a couple of question to as: 1- I have a 5 technician licence and would like to give to 5 users of my domain but the default administrator seem to use one of the licence so is it possible to delete the default administrator or remove the tech licence from it ? 2- I have made some cutom entry into the built-in status but i am unable to delete the one already created is it normal because i don't
Adding Workstation Deletes Another One in - Assets Section
Hi, Im facing some weird probem here which orginated from 2 days ago when i did a full domain scan. 2 pcs are giving me this issue. These 2 computers are identical in hardware and OS. They are labeled 1. hr1 2. hr2 The domain name for them are same as their computer name above. Wehn i add hr1 hr2 gets deleted and viceversa. Scanning the pcs were problematic hr1 work great with global credentials while scanning but hr2 works only with local credentials; using global credentials fails with an error
High-Availability Services Desk !
Dear all , We're using services desk , but some time it's crash , i want install services desk with High-Availability , how can i do that ? Thanks alot of !
Missing column customizer
I have a technician who has somehow managed to reduce his requests/my pending requests screen to listing the created date only. The column customizer icon is also missing. How do I restore the default view for this user?
Preventing Re-Opening Of Requests
Hi, Is it possible to prevent requesters from re-opening already closed tickets. Thanks, Mark
Upgrade disaster 75xx
After upgrading from 7016 to 7505 we cant start the supportcenterservice. we have microsoft sql-server 2008 but 7016 works fine (bevore update) then we make a update to 7503 --> update dont work --> restore the sql-database --> ok then we make the update to 7505 but the update dont work (many errors with index, double fields in table....) after many hours (but the backup bevore update closed without errors but the backup from supportcenter have errors :-((( when we make a restore from the installation
Upgrade from 7016 --> 7.5
Hi, Is it the same procedure to upgrade from 7016 --> 7.5 as it was from e.g 7012 --> 7016? br Stefan
sql CPU usage at 90-100% after upgrading to 7505
Hi, We just noticed that the CPU usage increased to 90-100% after we upgraded to 7505. The mysql suddenly eats up too much cpu power, we have Quad xeon with 4 gig ram. before upgrading, we CPU usage was not even 20%. is this a known issue on the 7505? please advise Miguel
MSSQL SNMP monitors do not appear to work
Hello, The SNMP monitors for SQL Server do not seem to work. I am particularly interested in the DB Log Space and DB State monitors. Most of our SQL Servers are version 2005, but we do have a couple SQL 2000 servers lingering. Regards, LeRoy
Process Monitor - No CPU usage
Hi I am after setting up monitoring a process so that i get notified when it is using more than 49% cpu. I can set this up but when i look at the process monitor it always shows at 0% but when i check the process itself in task manager it is almost 100%. The wmi monitor shows cpu usage fine so seems to relate to the process monitor itself. Can you assist in getting this working for me Thank Mike
What is the procedure to uninstall a service pack?
Hi All, How do I uninstall a service pack? All attempts returned the same message.
Why can't I have "List View" be my default view fo
When you're looking at Servers, and you click on "Select View" it gives you the options: Small, Large, List, and Details. When you select any of the views other than List, it gives you a check-box to "Set as default view". However, when you select the List view, that check-box is not there and anytime you refresh the page it goes right back to the other views other than List. Is this by design? Or a design flaw? Am I missing something? Please advise. Thanks in advance for any assistance!
Cannot delete items from Assets list
Hi, I imported our printers in a csv format but for some reason it has imported them into "product type". When i try to delete them from product type it says it is being used by a module hence cannot delete it. It was meant in import into the asset printers not into assets itself. I have attached a word document with a screenshot of where the printers are listed in Assets and the error i get when i try to delete them. Thanks.
AppManager CPU Utilization
I have a fresh install of AppManager running on Ubuntu 9.04 and the CPU utilization stays at over 90% running a java process. This does not seem to come down unless I bring the AppManger down. Any help would be much appreciated.
No option for attachments in Resolution
Hi SD Plus tech, Problem: Attachments in Solutions will not filter to Resolution description area. I have serveral solution documents (.pdf) that have screen shoots. While building the the Knowledge Base, I used the Attachment feature for documentation. While in Resolutions, I click Search Solutions, find the solution, click Copy to Resolution, however the attachment with the instructions for the problem does not appear. Is there something I can do on this end to fix that? Thanks Mandisa
pass-through authentication with AD
Hi, I install a demo version o SD7 (last from the downloads). All works great until we arrive to authentication with AD. If I enable PASS-THROUGH when an user tries to enter it is inmediatly sent to a blank page. Any idea why this can be happening? Thanks
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