Double quotes in Site name
Hi! When the site name contains double quotes, Admin-> Technician section does't work! this line avaiSiteObj[avaiSiteObj.length] = new Option("LocalSite "Test"","3001", true, false); provide JavaScript error.
Patch that makes it look like it failed?
Execution Status - Summary | Total Patches 156 Success 6 Failed 1 Not applicable 149 Yet To Apply 0 Execution Status Search: Clear Showing 1-1 of 1 | | Entries per page 255075100200300400500 Patch Name Status Remarks Execution Time office2007-kb958439-fullfile-x86-glb.exe Failed OfficeUpdateError: Patch already installed. Jul 28,2009 06:06:16 AM Patch already installed. Why should this be looked at as failed? Jamie
Roadmap for SupportCenter Plus
Dear All We have come up with the Roadmap for SupportCenter Plus after discussions with the development team. The schedule given in the road map is tentative and may change based on priorities. Here is the link: http://manageengine.adventnet.com/products/support-center/roadmap.html Looking forward to your feedbacks. SupportCenter Plus
RebootShutdown Message:
Hi, Is there any way to change the default reboot message when deploying patches. I seems a pain to have to change it evertime we roll out the patches. The default one is "Desktop Central has installed the required patches and the computer will be rebooted" The users have no idea what this means to them. Thanks, Billy.
Turning off Remote Control Capability?
Hello, i had thought i saw that the remote capability feature was going to include the ability to turn this feature off, or allow tighter control of its use. At a minimum, we need the ability to have the user approve our connection to the machine. has this happened? i'm checking the 7509 Build in my test system and dont see any options to do so. here are the requirements that we need in order to use this feature. This is important to take care of so i dont have to purchase another license for
Change Time Spent report display format problem
The default Time Spent format displayed on reports is HH:MM:SS. I would like to show it in Hours with one or two decimal places. Every time I try and use the ROUND function as suggested in the Help Card area on the field MM2COMPLETEREQUEST I get the error message "Error while fetching ajax response : Unknown runtime error". If I try the calculation without the ROUND function, i.e. ((MM2COMPLETEREQUEST/1000)/3600) it works, but does not give me quite the output I am looking for. I would like to keep
I need a solution for User Administration Problem!
Hi Manageengine Staff and everybody, I'm a user from Viet Nam. I've tested Applications Manager for a few days, and I have a big trouble here. I'm administrator, and I have an operator team. I configure threshold, alarm... for if server reboot, Application Manager generate ticket. And a thing happened here: our server need to reboot several times a day accidentally. And there will be many tickets will be generated. And we have to do many reports. To prevent this, I use Downtime Schedule. As an only
Problem with fresh install of appmanager 9
We have just installed a fresh copy of appmanager 9 initially without using our license key and as a trial. Logging on as admin/admin is fine, however when clicking on the monitor tab the following error message is given from this URL http://localhost:9090/showresource.do?group=All&method= --------------------------------------------------------------------------------------------------------------------------- HTTP Status 500 - Action[/showresource] does not contain method named type Status report
web page time difers from linux or routers!
Hello it is some strange issue i encountered with new install(7.5) routers time: 14:34:28.487 CDT Tue Aug 11 2009 netflow server(debian 502) bios time = os time: Tue Aug 11 14:34:44 EEST 2009 www servers interface view las hour: End Time : 2009-08-11 13:34 one more strange thing when i look at admins/users logins it shows the right time im guesing that this ocured as i first isntalled NA only then i sunced my times... Dalius
Mail fetching
Hi Supportteam ! We uses mailfetching to handle all incomming mails on our Exchange 2003. Uses POP port 110 - and runs every 1 minute. Almost daily it just stops fetching the mails. We get no warnings, or other errors - and its often by coincidence we find out that the service is stalled.. This is very serious, and makes prof. support very difficult. We need this solved very fast - please.. Kind regards Carsten Thessen ps/ STILL WAITING FOR 7004 :(
GSM modem only sends single alerts
Hi - I have a Wavecom GSM modem that is listed as a recommended modem by OpManager. I've connected the modem to COM3 as recommended, and set up correct baud rate on the modem and in the OpManager config file. I hit the test actions button and all works well. Next I created a profile, with the same phone number as in the test, and associated it to one of our servers. I fail (on purpose) one of the monitored services. I recieve a text. Happy me At this point your probably wondering where I'm going
Problem while fetching workstations in the domain.
We have configured the Audit settings in our ServiceDesk Plus 7.0 Build 7022, which should automatically add new workstations every 5 days. This seems not to work, as the System Log contains the following entry (every 5 days): System Log Message: THE-DOMAIN : Problem while fetching workstations in the domain. Module: Inventory Occured At: Tue Aug 04 16:26:17 CEST 2009 Probable Cause: - Performed By: System For the affected domain, the settings under "Windows Domain Scan" are all correct - when I
Clear alert
Hi. Sometimes when an alarm is automatically cleared the device keep showing at the "devices to watch" but with a green check. As i understood, Devices to Watch should only show devices with alarms. I have waited for more than a day and the no-alarms-device keep showing at devices to watch. Do anybody share the same situation? Know why? Any suggestions? Thanks
tcpdump shows traffic from routers and web interface working but stating no flows being received
New Linux install New Netflow install on 29 day trial Machine is receiving flows Machine is stating now flows being received? iptables if off Any pointers Gary
Script Error Occurred : ReferenceError: CONTEXT_PATH is not defined
Script Error Occurred : ReferenceError: CONTEXT_PATH is not defined Anyone else running into this error when they try and save something in the Admin console?
Extra field on Requests: Date last modification
I've searched for this request, did not find it however. I would like to have an extra field added to requests containing the date of last modification. And by modification I mean an edit to the request, or an incoming mail message for example. With this extra field I could sort my requests by this last modified date, so the requests that are most recently modified will appear on top of the list. Sometimes users mail a reply to an old ticket, it is reopened and the reply is added, but because it
Requester Name / Technician Name Problem
We import requester details from Active Directory. For some reason on Friday evening this reverted from the users full name i.e. Joe Bloggs to the users login name i.e. jbloggs. Is there anywhere within the admin module that manages the fields and the mapping to active directory? Cheers.
Tech is unable to login
Hi There I have a SD tech who is unable to login. Error msg says incorrect username and password. I have tried to reset the password, and the SD application says that the password has been reset sucessfully. However the tech is still not able to login, and upon checking the System Log Viewer, I saw this error message: User:administrator trying to reset password loginName: XXXXX Module : Admin Sub Module : - Type : Error Action : Occurred At : Aug 12, 2009 11:17 AM Probable Cause : - Performed
Netflow, display more than 15 minutes worth of flows.
Hello all, for some reason, my graphs started showing only 15 last minutes worth of data. Not sure what setting made it this way, but below are my storage settings. Can something be changed? I have plenty of hard drive space where the flows are stored. Thank you Dmitry. Flow Rate in the past 34 Hours :39 per second Based on the current flow rate and the available free disk space this value can be set to 1 Week Retain raw data : 1 Hour 2 Hours 6 Hours 1 Day 3 Days 1 Week 2 Weeks 1 Month Send email
Accounts Not in List
I am noticing an issue with the accounts after we performed the upgrade.Accounts we have created are not showing up in the list of accounts under the "all" tab, nor when you click the letter that the account begins with. However, I can search for the account by name and this works fine. I can also delete and re-create the account and it shows up fine. The problems with this is that we already have accounts with either alot of sub-accounts or alot of contacts. I have not tried renaming the account
New Installation on different hardware
Hi there, I've been using opmanager for a while now and want to decommission the old server and start with a clean install. I want to install a new server with Opmanager 8 without the need to upgrade from the previous versions. The license file I have is not compatible with the new version though. Is it possible to provide a new license file? Please let me know. Best regards, Juan
monitoring SNMP SMP processors
I have a quad core 1 CPU system - the snmp setup only displays 1 CPU (average). I need to know the load on all 4 - The server reports all 4 CPU locally. Any thoughts how to monitor all CPUs with your product? ron
Update from 7016 to 7504
Hi, I got the same error with this new release (see attached image). The Update Manager can't finish the update process. I'm using Win 2008 Server and MS SQL 2005 Enterprise. Can you help me with this issue? Thanks, Marcelo Romera
Integration with other aplications
Hi, My company use a software to monitoring some clients links. My question is if I can integrate this software with SC+ and open/close requests automatically. There is a component for this integration? Can I develop a component to access the SC+ data base? Thanks, Marcelo Romera
Hot Fix 7505 Released
Dear Customers, Hot Fix 7505 released today.Migration problems with MSSQL database issue is fixed in this release. Please use the following link to download http://www.manageengine.com/products/support-center/service-packs.html Here is the instructions to upgrade http://www.manageengine.com/products/support-center/faq.html#upgradeservice Regards, Arun SupportCenter Plus
3 databases still in system and reported being down after parent server deleted.
Hello all i have three orphaned databases in our system abandoned after the server was deleted from the monitor. Any reason why these databases might be left behind? Also any reason why they are being shown as down when they are up? All help appreciated Jamez Emanuellistien
No aplication are deployed
Hi I am using APM to manage my Manage Server in weblogic. There are two clusters and applications are deployed on the clusters by virtual host. When I add the Manage server to APM it does not show any of the deployed software. How can I monitor the web applications?
Problem with SNMP polling after server restart
I am having an issue with OpManager 8 (build 8021) installed on a windows 2003 server. We have scheduled restarts of our servers every Sunday and after the restarts the OpManager services are started automatically. You can access Opmanager client and any of the devices, but none of the SNMP polling is taking place. All of the graphs and data stop at the time of the server reboot. I can workaround this issue by restarting the OpManager services an additional time, login to OpManager, select a deivice,
Windows Server monitor - SNMP mode -Process are not listed
Hi, We are trying to configure windows server monitor - through SNMP mode. We get the results for CPU, Memory, Disk utilizations correctly. But when we try to configure individual process we get the result that the "system is down." . Since i am new to application manger i could not find out the reason for this issue. Am trying to configure for windows 2000. Can anyone help me in this issue? Thanks in Advance.
The page cannot be displaed
Hi, I installed free version of OpManager 8.2 today on a: Windows Server 2003 SP1 2 GHZ AMD Opterton 4 GB RAM During install it located an older version of OpManager and uninstalled from the C: drive. I installed to the C: drive and received the web port as 8060. After installing on the C: drive the web page never started up I looked at the space and noted that it did not have much room so I uninstalled OpManager again and reinstalled on the D: drive which has the required 60 GB free.
How do you do a backup without shuting down OpMan
The script for taking an off line backup is obvious and works well even if taking several hours. This is not subitable for day to day operations. I need to know how to make my regular backups whlist leaving OpManager on line. Thanks
Availability and uptime
We have a scenario were unable to detect a sudden server reboot. We poll the server every 5 mins but if the server reboot in the 2nd minute and it finish the boot cycle in the 4th minute then AppManager will not detect the reboot. And the reports will not show how many times the server rebooted and still show 100% availability. So, is it possible to compute the server availability by uptime of the OS server? Thanks
User setup question
Two things, both of which I'm guessing are more enhancement requests than actual questions... Is there any way for a read-only user to modify the widgets on their dashboard? When logged in with a "Full control" user, I get 3 icons in the corner of each widget - refresh, edit, and close. When logging in with a read-only user, the only icon visible is the refresh one (displayed in the images below). I would like to be able to set up a couple read-only users with a different dashboard view than our
Lost Password
Hello! Im using NetFlow Analyzer, and i forget password from my account. Can u help me with recovering? All of my OS services are working fine and i dont have any problem with them. I realy forget my password. I can reinstall NetFlow Analyzer, but whether it will be possible to use old NetFlow bases?
HotFix 8021 released
Hi All, We are glad to announce the release of HotFix build 8021. Here is the list of Enhancements. Enhanced Alarm actions: Option to perform Ping, Trace Route, Test Monitor, Actions, Manage/ Unmanage devices, RDP & much more for every alarm. Email Notification will have a link to device snapshot page for faster access to OpManager web-client Ability to add Google maps to Custom Dashboards Option to sort entries in Infrastructure view widget WMI–based partition details are added out–of–the–box
Thresholds (Ping, URL)
The ability to set the number of times a threshold is violated for Ping and URL monitors.
Account Name and Email - Contact Association
I am seeing some odd behavior with accounts and the associated contacts. When I make a new account, it doesn't seem like the Unique ID for an account is just the name. I tried to make a new account in a different business unit, that had the same name as another account in the default business unit. When I tabbed down to the email field, it popped up a message asking if I wanted to use the email ID of the already created account, so I chose yes. Then hit save. I was testing to see if different business
Software licensing for retired computers
When we pull a computer off the floor, and set the status to IN STORE, the installed software is still being metered. Is there a way that we can exclude the software licenses for these computers? It is throwing our license counts way off! Thanks, Dave
Error at count of the sum of request
Good afternoon. I already once about it have written, and you have repaired it with a patch output. But it has repeated again. I use SD + (7.5.0 Build 7509). On bookmark HOME, in bookmark Global View for me show 20 open request when I press this digit I move on the filter of open request - there for me 18 open request . It turns out, for some employees 2 disappeared request which are not present in the list are registered, but they are in a total sum? Repair it!
Mail Fetch from several addresses and SD+ notifications according to address sent to??
Okay, long heading, but what I want to know is it possible to have fetch collecting from several email addresses(I know it fetchs from one) but using rules we already have 5 addresses aliased to our main fetch account. So when an email from a customer is sent to app_support@companyname.com then SD+ will respond with notification that matches the team it was sent to(like thanks for sending to app support etc etc?? Then when an email is sent to ithelpdesk@companyname.com another notification that
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