Robo Task fails w/ localized AD structure
We are currently evaluating SDPlus 7.5.0 b7509 and found this issue. RoboTask can't access localized (i.e. Russian) AD objects. We have OUs and CNs in Russian, and change password task fails with: [Info] adsPath : CN=pupkin,OU=Service_users,OU=Users,OU=???????????,DC=test,DC=local [Error] ADsOpenObject failed in ResetUserPassword. Err code = 0x80072030. Err msg = There is no such object on the server. Directory object not found. [Info] Reset user password operation failed.There is no such object
Asset Windows Domain scan broken after hotfix 7507_1 upgrade
Upgraded to latest hotfix, tried to run a Windows Domain Scan in the asset section. Screen just sits there and displays " Enumerating Organizational Units in Domain - <ourdomainname>" nothing happens. Can cancel it, click on "fetch ad OU's" , but will not return my OU's , recreated the domain details , tried to run/scan again but still no luck . system runs on a windows 2003 server , database is installed on MS SQL server
No notification if contact updates unassigned request.
I just noticed that if a contact updates an unassigned request, there is no notifications sent indicating the request has been updated by the contact, nor does the support rep get any notification that the request has been updated since the creation when it is assigned to him. If an unassigned request is updated, seems to me it should fall in the same notification category as "Alert the following Support Reps by Email when a new request is created". Either that or there needs to be another notification
Workstations disappear from list
I did a search and could not find anything on this. When I do a manual scan of a workstation that was not found in the scan, it shows it found it and all the stats. If i do another manual scan, the previous one is then lost. Not all of the workstations are being saved. How can this be fixed. Find below some screen shots I uploaded to show what I mean. Notice how the first workstation is not seen in the 2nd and vice versa. HELP PLZ
Incoming Mail Time
All the new tickets coming into ServiceDesk via email are recorded as one hour behind within the ticket request tab. If the ticket is created using QuickCreate then the time is correct. I have checked all the usual Windows Regional Settings etc but cannot isolate the problem. All subsequent replies via email are recorded correctly, its only new tickets The History tab though shows all mail as an hour behind in and out running build 7509, Windows 2008 Server, mysql Any ideas how to fix this
WebApplication on separate server
Hello all! We just bought Servicedesk Plus Enterprise for 10 techinicians. We are very busy implementing the software. So far, we are very happy with the software But we have one concern / question. We installed SD+ on a server (MS) in our internal network, on a member server of our domain. Works great. Now we want to give our customers the ability to use the portal (self service) through the internet. That's where our concern starts, we don't want to link this server to the internet because of the
Time on email and updates
Hi I am getting a problem where the time and date is showing as 1 hour behind. An email comes in at 17.23, it shows as 16.23. The time and date format screens in Preferences and Administrator are showing the correct time. Any ideas?
Receiving alarms from disabled ports
Hi! How is it possible that I am receiving alarms from switch ports which are disabled? If I click on "Configure ports" in the "Actions" menu bar the ports 7 and 13 aren't displayed but this morning I received the alarms that they are up or down. Do you have some wrong settings? Hope you can help me ... Kind regards, Mok
Problem in Restoring Data file
When i m trying to restore(using restoredata.bat) data base from a file created by the backup program. The restoredata program struck here after throughing this exception. Any help to sort this issue would be really appreciated. Regards Farooq ******************************************************************************** * Restore DB Setup Wizard ******************************************************************************** * Execute Restore DB Utility from command prompt For Windows users :
Warning: Deleting a sub account also deletes the main account!
The is a major problem is the system. We have a sub account which we had to remove. So we clicked on removing the sub account (it was the only sub account available) and now all of a sudden the complete account is missing. I think this is not how it should be. Please have a urgent look at this! Kind regards, Jarry L'Excidio
Contacts disappeared since migration
After upgrading from 7016 to 7503, we have noticed that a mixture of contacts, requests, and in some cases, accounts had gone missing from the system. Figuring it was just a migration issue, we attempted to just re-add those contacts and accounts....however, we get the error that they already existed. Upon closer inspection of our database, it appears that the information is still in the SQL database, but not showing up in SCP. It appears to be a pointer issue, where a contact is no longer 'bound'
SupportCenter Plus 7.5 - Released
Dear All, We are pleased to announce the General Availability of ManageEngine SupportCenter Plus 7.5 Our New Editions With this release SupportCenter Plus is available in Two Editions: Standard edition starts @: $495 for 2 users Professional Edition starts @: $995 for 2 users Online Store: https://store.adventnet.com/ Compare Editions: http://www.manageengine.com/products/support-center/comparison-document.html Info to Existing customers Free upgrade to Professional Edition of 7.5 (build number
[7.5.0 b7506] Created and DueBy Date Problem
Hi When I create a new request and set either the "created" or "dueby" time (i.e 8.00am), after applying, it then appears an hour earlier (i.e 7.00am). I've had a look for settings which I may need to change but couldn't find anything. I think this problem started occuring after I set the "Time Zone" under personalize. It is set to "GMT", which is correct (not sure what it was before). Graham
Password Manager Pro bags top honours from SC Magazine for the second time in a row
Hi, Greetings! For the second consecutive year, ManageEngine Password Manager Pro has earned top honours in SC Magazine's Group Test of various password management solutions. Password Manager Pro has earned a perfect 5 out of 5 star rating again. The review has concluded that Password Manager Pro offers solid value for money. In its group test, a hands-on review of seven competing Privileged Password Management solutions, SC Magazine, the world's longest running monthly publication on information
Search Roadmap
Hi, Is it possible to search the Roadmap? I might be missing something, but when I go to http://roadmap.manageengine.com/ I cannot search. Thanks Stef
Availability chart shows 100% UP time, even though the device is not pingable.
Dear Support, We have facing a problem since a days in Opmanager 8021 regarding Availability graphs is not proper working, e.g. devices & interfaces was down 24 hours or later but Opmanager showing in graph chat & reports 100% UP…. we trying Repair Database option but issue still persist…. kindly do need full. M. Furqan Akram +92-21-32451239
Getting external IP in top user report with no supporting data
Hi, I thought of evaluating firewall analyzer to see if this can be beneficial for us. The setup seems to go fine and I am getting report from 2 of the firewalls I configured. One our main firewall when I go for top user report (traffic report - top user sent, receive or sent + receive), I am seeing one external IP as a top user. If I select this entry, I do not see any info except for this IP address. Also I do not see any thing about this IP in either the debug or information log in the firewall
Syslog Export and/or Review
We have a licensed version of Firewall Analyzer and would like to review the detailed syslog entries to debug a problem. Is there an easy way to access the raw files? The only thing I was able to do was create an "advanced search", but that required a search criteria in addition to a date/time frame. Can I access the database directly to export the records? Since we can only identify one syslog server, it would be nice to have direct access to these records. John
Announcment request
Hi, I was wondering (if it hasn't been requested already) to have the Announcements show at the bottom how many people have viewed the page. Also I think it would be a great idea to add a spot for the Technicians to be able to see who has viewed the announcements as well, so we can get an idea of who is actually seeing these announcements and who we need to remind that these announcements are there. Thanks, Ira Locke
Is it possible to modify the Requesters home page to include custom HTML code?
I would like to use the Requesters home page as the default for the whole company, would it be possible to add a google search box on that page?
Asset - Remote Desktop
Currently remote desktop does not work well with our setup. We have 32 seperate sites that do not pass the FQDN from site to site. Thus, when we try to use remote desktop it attempts to connect via the FQDN, which makes sense, however it doesnt work for us. If we plug the IP address in, assuming it hasnt changed since the last asset import it works wonderfully. I was curious if there is a way to fix this and/or when the asset scan client becomes available in 7.6 (or 8, which ever it is) will remote
Report for All Assets
How can I get a report of all assets including Asset Components?
Need Software list Vs. Workstation report
Hello, I am using SDP Version: 7.5.0 Build 7509 I want Report template for Softwares list installed on each Workstation. Amit
License Renewal
How does one find out what type of license they have? We are currently using Servicedesk Plus and we are getting a warning the the license is about to expire. What happens if we don't renew the license?
OfficeUpdateError: General Detection error
Hi Romanus, I seem to be getting this error "OfficeUpdateError: General Detection error" when doing a patch update on computers. Thanks, Billy.
HTTPS certificate .pfx (from IIS)
Hello, We are experimenting with making the supportcenter secured. Now you have a good explanation on the site, but only we have a .pfx we want to import. We have searched on google and found an option to use a pfx in tomcat. We started combining your implementation help from the FAQ and the settings for using a .pfx. Unfortunately this did not work and in the end we had to change everything back to the default settings (with the ChangeWebsitePort). Do you have any suggestion how to import a .pfx
How to configure the firewall analyzer to get the logs and all reports from juniper SSG 500?
Hi, Please tell me short and effictive description of how to confgure the firewall analyzer to get the logs and all the reports from juniper SSG 500 firewall from the scratch. Your help will be appreciated. Thanks and Regards Asif.
Service Desk Export
Can anyone tell me if it's possible to export all the information in Service Desk? I'd like to be able to pull out current and closed tickets, as well as solutions, files, etc. and set to another server.
Assistance with Reports
hello, can I kindly request some assistance with some reports, its obvious to me these reports would be impossible to produce as a 1 click solution without using a query. I need a report to: 1. display the level of requests (Eg) the level of open un-resolved, newly opened, and closed requests over a month period. 2. Mean time to respond (Eg) Average request response times on a previous month basis based on (initial email response) 3. Mean time to resolution (Eg) Average time to closure on a previous
Email Notifications
When attempting to customize the message template for email notifications, I am unable to save the message. It gives a message, "saving please wait..." and has hung for 30 minutes. It doesnt matter which template I am trying to customize, I get this same behavior from each one. This worked fine before the 7.5 update. I have tried this in multiple browsers and get the same problem.
Monitor Draytek Routers with SNMP
Hello, Has anyone managed to get any form of management info from Draytek Routers with SNMP? I have been looking for any sort of information re Drayteks and SNMP but I have not had much luck in getting any detail. Thanks.
monitoring a custom made application event log
Hi, we have an application that has a own custom made event log under applications and service logs, i wanna add monitoring for this custom made event log, but i cant see it anywhere under event log rules etc. how can i add surveilance for this custom made event log?
Can't assign a Topic Template to a Sub-account!
I can't assign a Topic Template to a Sub-account. I need to be able to assign Topic Templates to a Sub account or at least have parent account Topic Template rights given to sub-account.
Cannot see any accounts when adding another resource
We run opmanager 6.1, Standard edition licensed for 2 administrators. We have 2 resources, with a number of accounts within each resource. Everything is working properly. I want to add a third resource. However, as soon as I add a third resource and add an account within it, suddenly none of the accounts show up in ANY of the resources that were just working fine. I click on a resource from the user tab, and nothing happens. Then I delete the resource I just added, and suddenly I can see the accounts
rest win xp home edition
how do I reset admin user and password
How can i recive my mails in Service Desk plus
SLA time should stop while a request is closed
When a request is closed the SLA time still continues. If that job gets re-opened after the original request due-date the request violates its SLA immediately. This gives the technician no chance to respond or react to the re-opened request (even if it is a simple thankyou email). Surely the closed status for a request should be a stop timer status? I can't see how it could work fairly to both requester AND technician any other way. Cheers, Lew
Juniper SSG-550 interfaces
Hi all, We are in a process of deploying OpManager and bumped into the first problem, Juniper SSG-550 device, from device template there is Netscreen SSG500series, so we picked this one, the problem is that on the Interfaces tab we cant see any Rx and Tx or Error data. Basically it doesnt pull any data from the interfaces apart from the speed. What could be done to see these data, also when I do manual SNMP walk on the device I can see tables with data coresponding to the interfaces data flow, etc;
Changing the Hostname of the OpManager Server (RHEL)
Hello all, Im having problem whenever I change the hostname of my server.. After I change it, I cant bring up my OpManager... It's because the OpManager service was bind with the hostname.... Is the anyone that can help me with this...Thank you
OpManager V6.0 + MS SQL DB make my C disk full
dear support I had installed OpManager V6.0 for a long time with MS SQL DB (migrate from MySQL). Currently, the OpManaerDB database in MS SQL is getting full of my window 2003 C Disk, how can I resolve this issue ? Thanks. warren
Next Page