configure OpManager
I OpManager 8 on Linux, and databases located on another server. How to configure OpManager?
can´t delete systemlogs
Hi ich have seen our systemlogs are full with 58588421 logs :-) My Database are 30 GB full with this logs ! Please help ! what can i do ?
Desktop Central July Newsletter Sent out
Hi, The Desktop Central Newsletter for July 2009 is being sent out today. The newsletter has the details of the latest enhancements and the upcoming features that are under development. The latest update can be downloaded directly from our website Regards, Ananth
Import files into solutions
Is there a way to copy a tutorial I have designed into ServiceDesk without having to rebuild and import all the images? PDF, Word, HTML? I have tried to email it to the helpdesk then resolve and add to solutions, but it does not add it. Thanks.
Announcing the availability of Firewall Analyzer 6.0 Beta Versions
The Firewall Analyzer team is happy to announce the beta release of our latest version 6.0. For the first time, Firewall Analyzer is also available in an Enterprise Edition, for those requiring a distributed setup, along with our Stand Alone Edition. If you'd like to try the beta versions of FWA 6.0, both Stand Alone and Enterprise Editions, please contact the support team at fwanalyzer-support@manageengine.com to receive the download links and complete list of features. Kindly note that the beta
New High Availability setup
It would appear that we have set up HA properly between our 2 servers. I verified by going to Admin>General>High Availability per the how-to. Connection Status: Alive Secondary server running in host: PMPsecondary Here are just a couple of questions that I have. On the master server: when running 'enableReplication.bat' I received the following output. c:\Program Files\PMP\mysql\bin>enableReplication.bat HASecondary.conf ERROR 1064 (42000) at line 1: You have an error in your SQL syntax;
Disable Scheduled Password Reset
I'm able to configure a scheduled password reset on resource groups, but how does one remove the schedule. Thanks
Custom Report Help
Please can you help with a custom report to show the following in Service Desk Plus:- Request ID Created By Priority Opened Date/Time Resolved Date/Time Closed Date/Time Total Time Clock Was Stopped (hh:mm:ss) Total Time Clock Was Running (hh:mm:ss) MS SQL is being used on our setup. Thanks, Paul
OpManager in Linux
Hi all, after i've sucessfully setup a new machine with REDHAT, i have also installed the Linux-version of opManager. After the sucessful installation i try to start the server using the shellscript (StartOpManagerServer.sh) After starting the services, the following error message occurs: [HOME]/bin/StartOpManagerServer.sh inside addon check Unable to start Mysql daemon Unable to create database Exiting Web NMS
Data export of OPmanage
img{ *width:700px; max-width:700px; } Hi, is it possibe to export following information of OPmanage or its DB? Pick a server, take CPU Utilisation, take a custom period. You get a graph, with below a table in reverse order (latest entries first) I want to export this info in CSV format ... any ideas how?
Attention Alerts not clearing!!!
Hi , We are experiencing an issue where a number of devices have attention alerts on them, i have checked the alarm log and there are no alarms for these devices, everything looks clear , the only place i see then referenced is in the Devices to watch tab, how can i get these alerts cleared, i have rebooted opmanager and also Updated status on the device page. Very anoying as people think there is an issue on the device when there is not. Help
change default fonts
Hi I need to change the fonts and customize SDP fonts. how can i do it? thanks
Solutions Areas
When viewing the solutions page the subject is ALWAYS cut off (i.e. How to connect to th...), even if you get rid of all the other headers like "Approval Status" and what not. I wouldn't worry about this as much, if when you hovered over the subject and it would show the whole title (like a standard link would show "How to connect to the VPN"). I would also like to see the Technicians have control over what columns the users see on the solution page as well, if possible. Thanks, Ira Locke
Maximum Utilization above 100% - Internet Link
I am trying to track down an issue with NFA and a Cisco 3825 router that we use for our perimeter router. Ever since we have installed NFA 7, we have always ran into issues with the perimeter router reporting traffic above 100% for link utilization. I have had it report sometimes between 180%-200% utilization (over 10M) even though this is not even possible. It seems to be all inbound traffic. I have verified that the link speed is correct (discovered by SNMP, 6144000, 4x T1's in a multilink
Change list view hover bug
In the Change list view, if the description of a change contains a single quote (') everything after that is truncated in the mouse hover information:
Can I remove these files?
I have found most all of my updates for OpManager in /opt/AdventNet/ME/OpManager/Patch. Can these files be safely removed? I would like to recover the disk space. Is this where we should place any future updates? Thanks in advance.
Asset Scanning - Linux/SSH
I am trying to use the Asset portion of ServiceDesk Plus to collect inventory from some linux systems. I have tried adding a system through the Asset section and through Admin->Asset Management->Network Scan In both cases I indicate the IP address and that SSH should be used. The scan window pops up and after a few minutes it fails saying that the "Connection to RPC server in the workstation failed" which looks to me like it's trying to treat it as a Windows system even though I specified SSH.
ADAudit Plus 4.0 Service Pack 2.0 released!!
Hi All, We are happy to announce the immediate availability of our latest release - ADAudit Plus 4.0 Service Pack 2.0. "Schedule and Email Audit Reports" is the highlighted feature of this release. It also has a host of other exciting features listed below, Download page for the complete build : http://manageengine.com/products/active-directory-audit/download.html Existing Customers - take the Service Pack route to update to the latest, http://manageengine.com/products/active-directory-audit/service-pack.html
Reporting on historic data
Hi Support, Is it possible to historically report on the number of requests which were pending at a given point in time? I have to produce a Management report which tracks use of our system over the last 12 months and wanted to show the pending requests figure. Whilst I can produce this as a current figure, I'm not able to do so historically from what I can see. Thanks in advance, Andy
Can not view successful Logons
Hello, I am currently using ADaudit plus trial version, but as i understood I should have full access to the software for 30 days. The problem is that I am not able to see the successful logons, but only the failed ones. I even created a report to display only the successful logons, but it is still empty. Can you please help me? The same goes for workstation logon activity. Nothing is displayed. I have been running it now for 6 hours, do i have to wait more? Or is this irrelevant? Thank you for
Page Refresh Bug
Hi, I have noticed something that could be classed as a bug. If I go to a service desk ticket, and click the reply button, a new window is opened to allow me to write the message. This message is a long one and I will be keeping the new message wnidow opened for sometime. In the meantime I would like to use the main service desk browser window to open other tickets, etc. This is not possible however as the new message window seems to continuously refresh the main browser window every minute or so.
reinstall Desktop Central on production server
Are there any special requirements when I move the current install to a production box?? Do I need to do anything with the agents or will they see the production server when I restart the box?
Database Query for AlarmView
Hi, is there any chance to get the query of all open Critical and Warning Alarms (analog to the alarm view (Alerts.5) in the alarm-Tab [http://SERVERNAME/fault/AlarmView.do?displayName=All%20Alerts&viewId=Alerts.5&header=All%20Alerts-Critical%20and%20Warning]? That would be very helpful for our daily work.... ;-) Thanks and regards, Henrik
Reinstall Desktop Central on production server
I have tested Desktop Central and I am ready to move to the production server. Is there anything special I will need to do for the clients to recognize the new location of the server or is this automatic when I define my SOM?
Access Surveys remotely for diff sites over internet HTTP?
I think this is possible but how can we remote offsite users access the surveys? Is this possible?
Service Desk Plus
what is the port number to SDP scan access from Domain?
Attachments lost to Lotus Notes clients when forwarding/replying ?
Hello, Not really a problem at SD+ side, but hopefully someone has encounterd this... We've noticed a problem with Lotus Notes clients not receiving file attachments; if I CC the same reply or forward mail to a separate e-mail account (e.g. GMail), the attachment is received. Also, the mail is confirmed having the size corresponding to attachments + text. We have no problem with incoming e-mail to SD+ containing attachments, these show up fine, so it seems to be something at the Domino SMTP server
Two Departments Using Service Desk
Can you seperate technicians from two departments within Service Desk so that they only see requests pertinent to their departments. I have the I.T. department as well as the Project and Process department staff as techs in Service Desk. I would like it so that the techs only see information associated with their specific department.
Disable account, sub-account or contact after contract expires
Hello, Is it possible to disable a contact, account or sub-account when a contract associated with it expires?. I think for now it is only possible to send notification when the contract is about to expire??? If there is way now to do this , I would be grateful if someone could explain it to me? Looking forward to your reply.
Monitor Status Integration
A while back I remember coming across a AppManager URL that will give you a dump of all Monitor Threshold status in something like XML. Does anyone know of such a feature? Thanks
Re-Opened Requests and SLA resolution time
Ok, I have searched online and haven't found any posts or roadmap regarding this issue. Today I had a technician who had previously closed a request well within the SLA resolution time. A few days later the user replied to the closed email and the job was automatically reopened. Now the issue is that the SLA was immediately violated instead of the SLA time continuing. Surely the SLA time should re-commence as per the "stop timer' statuses, i.e. OnHold, Awaiting External Support etc..., not just continue
Not showing Domain Policy Changes
Everything else is working fine, we are able to pull reports for everything except Domain Policy Changes. It just says No data Available. Even when we change it to show changes for the last year. Both Domain controllers show success and the authentication shows success as well. ADManager shows all the changes, but we want to see it in ADAudit so we can track who makes the changes.
Filter Out Machine Accounts
I would like to be able to filter out login made via the machinename IE Server01$. Is there a way to use a wildcard for this? IE *$?
sometimes a group doesn't show up as an option
I have an intermittent issue where sometimes a group does not show up as an option to select. Has anyone else run into this? Is there a fix/workaround? see below...there is supposed to be a "network engineering" group. Thanks
logoff tracking
It's possible to track logoff actions? Thanks a lot
Report showing ALL equipment, devices, and printers
Does anyone know of a way to report counts of ALL pieces of equipment IT could touch....all servers, workstations, routers, switches, and printers (networked AND not networked)? I need a comprehensive list of absolutely every piece of equipment in the system, but can't seem to find anything that does that....and yes, I even need non-networked/locally-shared printers. We calculate allowed number of FTEs based on equipment/nodes touched.
Allow an associate contact with several different accounts or subaccounts.
Allow an associate contact with several different accounts or sub-accounts. (example: michael@acme.com account in the Acme Corporation and MBI Corporation) Currently associate a contact is allowed only one account or sub-account.
Feature Request - CISCO FWSM - Reporting - Tracking - Auditing
Hello, is it possible to get a new feature? My idea... In our company, we do add new access rules to the FWSM rule set only after a documented and reviewed change request. We do have a system were these changes are saved. But we do not have a system which tracks these changes to rules. What do we do now? We are writing a remark line followed by the referenced rule. But if we delete any rule, there will be no remark, why we did it. So now the question. Is it possible to establish a new function in
remove the tab support + security issue
I have a problem with the support tab, it appears to all the technicians and it can see the same system log, which I believe is a security error, since a technician does not need to see the changes implementing a system administrator. sorry my English is not my mother tongue thank
Out of office hours still escalating jobs
Hi Is there a way that we can stop the Service Desk escalating tickets out of working hours? It is as though the working hours settings aren’t being taken notice of – these all came through between 21:43 last night and 05:14 this morning. Build 7 v7022 We have a test environment of the latest build, in the updates from our build to new has this been looked at or noticed by anyone else to be happening?
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