RADIUS Authentication has stopped working with version 7.5?
Apologies for double posting this but for some reason this got posted in the ADAuditPlus forum, no idea how I managed that but obviously it should be here in the NetFlow Analyser forum.... I have just installed version 7.5 to test and it appears radius authentication no longer works. I tested Radius sucessfully with version 7 and a Windows 2003 IAS server and it worked and the setup was pretty simple. I have replicated the same configuration and with 7.5 and it doesn't work - the NetFlow server
Help Installing Probe in Windows 2008 with ISA server
I am having all sorts of problems with the probe installed in Windows 2008 server. The 2008 server has only iis and the firewall client. After installation I can't open the web client locally. I can't find any information other than the tcp ports the probe and central use. Any help will be greatly appreciated.
VPN Duration Question
Hello, When looking at my VPN durations from my Checkpoint firewall it shows the duration as longer than the time period that i've selected in the global calendar. (e.g. I set the global calendar to a 24hrs and see that some users have a duration of multiple days.) Please can you tell me why it outputs like that? Thanks in advance.
Unable to see Actions menu
When in asset management, I am unable to view the Actions menu. It is hidden behind all other items. Using XP SP3 & IE7; SDP 7.5
block requesters from selecting technician
I sit possible to block requesters from selecting a technician when opening a new request, and just letting the rules select it automatically? Our users have a habit of selecting the wrong technician for the wrong category.
API - Request Template Problem
When applying the template via the API, none of the text that is already in the description field is added to the request. In the request template, I have added preformatted text in the description field, and need that text to be added to the request. Thoughts?
remove computers
Hi support, how do I remove computers from "Error occurred on machines" that appear in the 'GINA / CP Installation' ? thanks a lot! Ellen ayala
Response vs Resolution Escalation
Has anyone been able to set up an escalation process based on "response" to a request , ie based on how long a request is unassigned to a tech , and also an escalation process for the resolution of the request . Currently we are using the priorities , but these are linked to the resolution of the problem , Not to a response to the problem . our high priority is set to 1 hour .. if a user places a request with high priority , then the request goes overdue after 1 hour , regardless of whether the technician
Other problem v7.5
There seems to be some other problems with the new release. - When assigning multiple items to a supportrep they seem to only get 1 mail for the assigned issues. - The mail retrieving does not work correct anymore. I have restarted the mail fetching numerous times since the new version because every now and then it just stops. This morning there were over 60 mails in the mailbox and I had to press over 10 times on start mail fetching before they all were in the system. Please look at this asap, because
BlacBerry SNMP Monitoring
Hi, I added the BlackBerryServer.mib to the MIB Browser, and I added the dispConfigLicenceRemaining object to a device template and a monitor. In the MIB Browser, the object will report the correct value if I point it at the server and click Get Next, but if I click Get, I just get this error: Request failed or timed out. Response PDU received from [IP Address] Error Indication in response: There is no such variable name in this mib. Errindex: 1. However, in the device monitor, it says the monitor
Scheduled reports
I am using the 30 day free trial before purchasing and when I try to create a scheduled report it is not saved. In other words when I create it and click save and when I go to the Scheduled Reports page is says "No Schedule created. Click here to create Schedule." Please help. Dan
Cisco ASA Not showing Firewall Rules
We send syslog events from our Cisco ASA firewall to Firewall Analyzer. The events are coming in fine, and most of the reports work perfectly. However, on the Firewall Rules report, it only lists the named interface that the traffic went through (like 'inside' or 'outside'). It does NOT list firewall rules. Is there any way for it to actually give information on what rules are being used? Jason
archive old tickets
The system runs slow. We would like to archive off old tickets. How do we do this? Are there any optimizatoins recommended from the db standpoint?
Auto Log Off Not Working in PMP
I have the Auto Log Off feature turned on for my users in PasswordManager Pro but it doesn't seem to be working. The displayed page remains indefinitely unless clicked on (much longer than the amount of time defined). Then sometimes it goes back to a log in screen and sometimes continues on. Why is this happening? Shouldn't the session be discontinued when the timer expires? Please let me know how to fix. This is a show stopper for my rollout of this product in my environment. Kurt
Adding apache monitor creates duplicate IIS monitor
Every time I add a new apache monitor in AppManager, it creates a duplicate IIS monitor as well. How do I stop this duplicate monitor creation?
CCTV view for Operators
Is it possible for operators with read-only rights to have a cctv view. We have business view set up for them, but it would be nice to have a cctv view that cycles through all of the dashboards we want them to see.
URL Monitor down ---Exception while trying to acces the url java.net.SocketException: Connection reset
Hi, We have faced the below error past 20 days in our appmanager (build level is 8610) , Since this URL monitor shows as down. Exception while trying to acces the url java.net.SocketException: Connection reset Is any one experienced on this , if let me know the solution for the same soon.
Changing the Hostname of the OpManager Server ( RHEL 5)
Im having a problem whenever I changed the hostname... Whenever i change it, i cant start the OpManager ..Is there anyone can help me..
External connections and AD SelfService Functionality
Is anyone using the ADSelf Service product via a public web interface so that outside contacts who have AD accounts for remote access but do not have a local office can reset their password/unlock account, etc via a public website (securely)? Security is a big concern, I noticed that the demo on the website was not using SSL, does the applicaiton have this feature? thanks for the input!
Deleting computers from the Installed Machines List in the GINA installation
How can I delete a computer from the GINA Installed Machines?, I installed GINA on this machine for testing purposes. Now, this machine was deleted from AD and I never did the GINA uninstall on it. Eventhough this machines is not active anymore, it still shows in the GINA Installed Machines list. How can I delete that machine from my list?
Edit MyInfo Page
I don't want the MyInfo page to be blank when none of the update options are choosen. I just want Change Password and Reset Q&A tabs. How to do this.
Ad Manager Fails to start service
Guys, Below is an export out of the wrapper.log file - you can see the server has been restarted some days ago and the service came back up with no problems - now the service continually fails to start - I can work out why this is - Can you assist Cheers, 2009/07/30 10:55:06 | Machine is shutting down. INFO | jvm 1 | 2009/07/30 10:55:07 | System going to Shutdown --- received process interrupt INFO | jvm 1 | 2009/07/30 10:55:07 | Shutting down the JVM now! INFO | jvm 1 | 2009/07/30
Exclude ou
Hi, Is there a way to exclude a specific OU for enrollment ? We have a student account OUs and they are consuming licenses for no reason. thanks, prince kelly
Running compliance report against data Directorys
Greetings, Everytime i run a scan to List the Users/Groups that have access to folders in a specified path and sub directorys, after about 5mins the webpage times out and I simply get page cannot be diplayed. Anyone got a fix for this ? Is it to do with my IE settings ??? Regards
Windows Domain Scan Problem 7.5
Ever since upgrading to 7.5 we cannot do a Windows Domain Scan. We are using the exact same information as in Domain, User\Pass and Domain Controller as we were using in 7022. We get the following error when we try to run the scan: Exception occured while enumerating Oraganizational Units Anyone have any ideas on how to fix this? Loris
How to add a service for the monitoring ?
Hello, I would like how i can to monitor one service. This service est very important for me. Thanks, Regards Guillaume
Technicians unable to edit requester info in Requester List
Our helpdesk staff do not have administrator privileges to ServiceDesk and cannot edit requester details from the Requester List; the icon to edit the requester is grayed out. I do not want to give the helpdesk staff full administrator privileges to ServiceDesk. Currently, the helpdesk staff is opening a new ticket and then editing the requester details on the ticket. Is there an easier way of doing this? My recommendation is to create a new role that have this privilege.] Thank you.
Scheduled Task or Report to Automatically Save a Report to a Network Share
Is there a way to setup a scheduled task/report to automatically save a report to a network share? Thanks, Raquel
Outgoing mail does not get sent when tickets are assigned, updated, or closed.
We are running the current version of ServiceDesk plus (version 7509). Although the settings are in place, no email gets sent when a ticket is assigned to a technician or when the ticket is updated or closed. We are running Exchange 2007. It worked fine in the past. Incoming email works fine, so I don't think it is a authentication error. Any ideas?
Disable the AD Search Bar
Hi, Is it possible to disable AD Explorer and the AD Search bar in the upper right corner? Regards, Ruben.
PMP 6.1 Password Alert
Hi All, A few days ago I've installed PMP 6.1 and went filling the application with passwords. Today I just saw (as admin) a yellow bell. When I move my mouse over it it's "ringing" and get a popup with the text "1 passwords in violation". What does this mean? How do I find out which password is violated? How do I get rid of this alert? A lot of questions but I hope someone can help me with it.... Thanks in advance. Fobe.
Its there a search option available?
I would like to perform a search for a specific user. Is there a search option to find a specific user among the various reports and events. Scanning the logs is causing eye strain.
Rule - Catch All
When someone uses the quick create option, the request isnt assigning a group and therefore, none of the technicians are getting emails. I tried to create a rule that is if category is NOT...(all the categories we have) then place in general group. But it doesnt seem to be working. Do the rules not apply to quick create?
Import Active Directory Users to Business Unit
Hello, I am trying to use the business units option and it looks really good. I added a second business unit (let's call it B, the first one is called A). I had a supportrep who was available in the global support reps. I wanted to remove it's rights from A and only let him have access to B. So I removed him and tried to add him (with active directory import) into B. The problem is that the supportrep will not show up there. It says 3 overwritten records, but I cannot see the supportrep anymore (and
Installation of OPManager with SQL2005 database
Trying to install Opmanager onto a server with SQL2005 , Opmanager will NOT install as it says it connot connect. I have created an sa equiv account , even created the database and made sure the sa equiv is the owner then put those detail into the install part of Opmanager. It tells me it cannot connect and to install MySQL instead !!!. I cannot find any information on how to install with SQL2005 for this product, can some one help please ? Scott
Purchased/Using OpManager 6 - Licensed to Use 8.0?
Hello, We purchased and are currently using OpManager 6 with AD, Exchange and SQL plugins. Are we licensed to use 8.0? I wasn't happy with some of 7.0 functionality and have been waiting for the next release. At this point, I wouldn't upgrade. I would start with a fresh install of 8.0. Thanks, Dave
Why cannot i add other email id for escallation other then the technicans Id ?
Request Templates missing from latest release
Hi, I'm not sure how many revisions ago this happened - if indeed it's deliberate. But the Request Template facility is missing from 7509. Notably the "Request" image on the main page is missing the drop-down option (see attached). Is this restrictred to my particular installation?
Internet Explorer 7 crashed without error
When adding or editing new or existing requests, on using the pull-down menu "Item" the complete Internet Explorer 7 crashes without any errors. Anyone seen this also ?
Creating - Editing trap processors
Hello, I am attempting to set up trap processors for our Liebert UPS. We are trying to log when our UPS go into test state as well as a few other states. The MIBs are loaded and working fine to pull data, such as UPS load, from the devices. I have attempted to create custom trap processors in addition to trap processors from MIBs. OpManager never reports receiving any traps from the UPS. Currently, the UPS is configured to send traps to 2 locations; OpManager and my desktop. (I have a stand-alone
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