Request Templates
1. Please add the ability to APPLY a request template to a service request... There are many times when a user will submit a service request for where we have created a request template to use; however, the user used the general request instead. It would be great if there was an ability to apply a request template to an already generated service request. 2. Please add the ability to APPLY a request template to a service request via a business rule. 3. Please add the ability to add task templates
Checkpoint HA Licensing:
I have been reviewing your product and I am very impressed. I have a question about the "Device" licensing. I have a two checkpoint firewall configured in a clustered HA (high availability mode) both firewalls pass traffic. These firewalls are managed by a single Checkpoint firewall management station (FMS). I have configured your product to point to my FMS via LEA. Under Settings >> Device Details Firewall Analyzer shows 3 devices. Each firewall appliance in the cluster AND the firewall management
Error : General failure while performing the operation.
I use Service Desk trial edition and try to find the computer under the workstations in the Assets page, but i met the error with the system as below: FAILURE :Database exception while discovering workstation. : Cannot delete or update a parent row: a foreign key constraint fails Please report the problem to the system administrator, with the Error Code - 1,223,869,799,333. I checked and found that the problems may be in "SoftwareInfo" or "WmiSWUsageInfo" tables in the database server which used
Script monitor just stopped working
I have configured a simple Script Monitor which was working perfectly for weeks. It executes a batch file (which does nothing - it is called doNothing.bat). Then it reads the contents of a log file and reads a numeric value. It has been working fine for a while now, polling every 10 minutes, 24/7. Then today, it just stopped working - it says: Health Resource is down. Health is critical as the resource is not available It is still reading the log file which is good, but it seems to be having
Support Tab Graphs
Hello, I had to change the monitors for the AppManager, both the server and the MYSQL DB. Now under the support tab the graphs are blank. I know I need to change the id of the monitors for that page, but I cannot find the source page to make that change. does anyone know the file that needs to be adjusted. Thanks.
My Tasks
Located under the Home tab, the My Tasks list... When you open a task from there, it would be nice if there was a link to associate the task to a request. For example, see attachment
Regarding Assets; why are Servers and Workstations seperate?
So in the asset manager, it appears that we define a "Product Type", and then define a "Product", which is really more like the Model of a device. As a result, I end up with a "Product Type" named Workstation, that can be either a Desktop or a Laptop, with the "Product" field being the Model of the machine, such as a OptiPlex 620, or Latitude D600. Servers on the otherhand are segregated into their own "Product Type". and when you edit a Server profile, there are two fields that appear to contain
Move Service Desk to New Server
I am planning on moving my service desk application to a new server. Here are the steps I have so far. Build new Windows 2003 server Install Services Desk and updates to match current server Apply backup of Service Desk to new server. The new server will have a different name. Will that cause a problem? Are there any steps I missed?
Change Reports
Standard Change Reports do not classify change type in sync with customizable color coding in Change Type. Is there a way to modify.
Change Reporting
Is there a configuration change that will sync up the color coding for change type from the change management calendar to the Change Reporting tool. Thx ChangeMgr
Which workstations do NOT have specific software installed
Hi, I'm trying to figure out how to run a report that will tell me which workstations do NOT have specific application(s) installed. Thanks,
blank screen when open the browser...
Dear sir, We have SD7508 installed today, but the last week we work with SD7506 with the same problem... When open the browser in client or server, only a blank screen appears. Days back in the logs when it worked well said ... ------------------------------------------------------------------------------------------------------------------------------ [07:22:17:173]|[06-30-2009]|[com.adventnet.servicedesk.tools.AuthenticateNtlm]|[INFO]|[30]|: LOGGED USER in ntlm : null| [07:22:17:173]|[06-30-2009]|[com.adventnet.servicedesk.tools.AuthenticateNtlm]|[INFO]|[30]|:
Problem with import from AD
Good day SDP Version : 7.5.0 Build 7508 I have two domains When i imported from one domain (2003 server) - its OK When i try to import from other (2008 server) - i se all my Organizational units But when i press "start import" i see only "Connecting to ActiveDirectory Server..." long time. Thnx.
WMI Access
Hi, when I tried to configure a windows monitoring by WMI AppManager return an error with this message Kindly check whether the RPC Server is running in the System.Also check whether the selected OS Type is correct. Refer Troubleshooting for more reasons and solutions for them. The RPC and WMI services is running, if I try to connect via telnet from the server where run AppMananger to the server that I want to monitor (port 445 for WMI and port 135 for RPC) I heaven't any problem. Any suggestion?
Change Reporting Color Codes
Is there a way to sync up the custom coding options selected in the change type with the color coding for types in the change reports.
Trouble after installing 6100 update
Hello, I spoke with a very helpful support person this morning who was able to work through a few problems we had with the 6100 build update. It appears everything is working pretty well, however we are receiving some errors when trying to access some of our password Groups. Three give trouble, however the other 12 appear to be okay. Here are the symptoms: If we click on a resource under "Show Resources" for any of the 3 groups in question, an 'error on page' is generated (see below) Line:
Empty Descriptions
I have a few users who have been submitting requests with blank descriptions. They insist they are populating the description field before they are clicking the add request button. I have even had them walk me through what they are doing and it seems to be correct. Has anyone had this issue?
Delete old backups
Is there a way to save three days of backups and automaticaly delete the older ones? I can't find a setting for this in my SD+ 7506.
SNMP v3 not used when discovering new devices (Discovery)
Despite any SNMPv3 credentials and no matter what credential profile is selected in the selection-box in the Discover Devices screen, SNMPv3 is not used by DeviceExpert. tcpdump confirms that it only uses SNMPv1 communities (those known by snmpv1 credential profiles plus "public"). Devices which do not respond to v1/v2c cannot be discovered. Build 5310 Java Version :1.5.0_11-b03 OS Name :Linux OS Version :2.6.26-1-xen-amd64 OS Architecture :i386
Discovery fails to use SNMPv3 (Build 5319)
Device discovery (Inventory -> Add Device -> Discover -> IP, host, Range or List When I configure SNMPv3 credential profile (Username, empty context, MD5 auth, DES priv, auth password and priv key, this profile can be used to manage an already configured device. But device expert will not even try to use SNMPv3 to discover new devices, no matter what SNMP profile is configure/select. It will only try "public" and all other configured/known v1 community strings round-robin, but will consitently ignore
What type of the protocol is used by poll in Windows Service Monitors Task ?
Hi, What type of the protocol is used by poll in Windows Service Monitors Task for Server Category and Win 2003 Type? Slava.
innacurate logging?
Hi, I currently have a netflow solution and opmanager running side by side and it appears that opmanager doesnt see the same traffic flow. Does anyone know why this would be the case? The below graphs are taken from an interface on the same server. thanks, Matt
WMI
Hi, I'm having difficulties with WMI on one server. When i test the credentials from OpManager, SNMP passes but WMI fails. If i open a cmd prompt on the OpManage server, i can use the following command and get a result: wmic /user:<username> /password:<password> /node:<device_ip> systemenclosure get serialnumber This tells me that the Opmanager server can connect to the device ok with WMI. Is there any other reason why WMI credentials will fail?? Matt
Reporting
Hello, Is it possible to run reports on any monitors, e.g. Service Monitors or Process Monitors? We would like to be able to run a report on how often a particular process has been up or down for, e.g. DNS or DHCP or a particular application this server is running. I can't see how to do this. Many thanks Stuart Cookson
OpManager keeps logging me out
Hi, For some reason, if i leave OpManager alone for a few mins, it times me out and i have to log back in again. If i then try to click on any other link, it asks me to log in again. This carries on until i close IE down and re-open it. If i click on personalize and choose "Automatic Refresh, the Do Not Refresh Automatically, timeout session in" is set to never expire. This is a very annoying problem as i find myself having to log in all the time. I'm using IE8 and was wondering if this
DNS resolution for a device - OPManager do it only once ?
Hello, I'm thinking about deploying a backup OPManager on my disaster site, without having to reconfigure from scratch this backup OPManager. The problem I have is to duplicate the OPManager configuration as on my secondary site cause devices have not same IPs due to firewall NATTing that I can't avoid. So for my primary site, where OPManager is, I see the disaster site with specifc NATTed IPs. When I put OPManager on my secondary site, most of devices appears down cause do not match anymore. I have
Assets
Hi We are using version 7506. we have imported our assets into SDP. However the servers aren't showing up as IT assets, when I click Servers from Resources > IT Assets > Servers but if I search for the server name I will find it, the bradcrumbs at the top show Asset Home > Server I cannot scan these at all. How can I change these server (63 of them to scan-able) I have made sure the product type is set to Server, I have tried changing that product type to workstation, (still unable to scan) and back
Exchange 2007 / SD Build 7508
Dear All We are evaluation the ManageEngine Service Desk, which looks pretty good. Unfortualtely we encounter some problems with fetching the mails from the inhouse Exchange 2007 server. Build Exchange: Version: 08.01.0375.002 Build SD 7508 I've already found the Alias post, an I can say, that this seems to be not the cause. I've checked the ports, and the port 110 and 143 are reachable via Telnet. but I get the errormessage, that the config has been saved, but an communication error occured.
Email Replies
Hi We have been usaing SD+ for over a year now and all is working great, but in the past week or so we have been getting the following problem. When a call has bee created and replied to an email goes to the customer, if this customer replies to this email it adds it onto the origingal call, now this has been working fine, but now for some reason the replied email is creating a new call, we cant see why as nothing has changed on the system. any help would be great Thanks
Problem scanning Windows Server 2008
Problem with Windows Server 2008. Then firewall turned on it doesn't work (rules "allow all from any to any"), error - "No response received from workstation. Probably the workstation might be switched off or does not exist.", but with terned off firewall it works nice.
Service desk service patch question
I am taking over the administration of our Service Desk system and I have a question in regards to service patches. Currently we are on build 7504. The latest is 7508. Do I need to install service patch 7505- 7507 to be up to date, or can i simply apply the latest service patch 7508 and get all the fixes from previous patches? Thanks in advance for your assistance. Ken Giese Hickorytech
Support for Esensors - Websensor - Temperature monitor (SERVER ROOM)
Hello, I want to know if this is something that Opmanager can support. http://www.eesensors.com/websensor.html The device has simple output: XN700699TF: 80.0HU:20.2%IL 39.1 TF: 80.00 - Temperature in F HU:20.2% - Humidity IL 39.1 - Illumination I would like to have Opmanager monitor these values and alert on them. Thanks
New installation
We have a new server and I need to move the installation from the old server to the new. What is the procedure for doing this and what needs to be done on the client side. Thanks!
restore new user template
Is there a way to restore the new user template from backup.
Deleting users
I would like to query and delete disabled users who are located in my disabled OU who have been disabled for 3 years and older. please respond Ralph Erasmus Capitec Bank South Africa ralpherasmus@capitecbank.co.za
Cannot clear certain webalarm
Hi, I've got a really weird problem: There is one particular web alarm we cannot seem to clear, acknowledge or dismiss. The status of the alarm is "clear" but it will simply not dissapear from the webalarm list. I'm logged on in Opmanager as the admin user so normally I should be able to clear the alarm. Do you have any idea how we can reolve this issue because now I've muted the sound entirely on our monitoring system. The (untill now) unclearable webalarm keeps giving a webalarm so this is
Want to know how to create notification rule <send email to technician ONLY request is created via email>
Hi, Is there any way we can create notification rule to send notification ONLY when user send email requests? Maybe I haven't checked all the settings, but looks like notification is sent when NEW request is created. I want to be able to receive notification when we get request from Email only. Please let me know how to create custom notification rule. Thank you in advance, Nancy
Is it possible to export template into CSV or other forms?
Hi, we have another branch using service center plus as well. They want to use our template and import into their service center plus. Is there a way to export template? If exporting is possible, how can we import template to service center plus? Thank you, nancy
global view by accounts...
Due to the facts that our company has a lot of different status, when I look at the global view by accounts, I only can see open, on hold and overdue counts. What about my other status which needs to be there? Is it possible to at least know the total counts in there? At this time, that report is not right because I can not see all the status. Can you help?
EventID=7011
Hi Romanus, When we installed the agent to 4 new HP Desktop computers we get the below error in the event log. This does not seem to be happening on any other computers. EventID=7011 Timeout (30000 milliseconds) waiting for a transaction response from the ManageEngine Desktop Central 6 - Agent service. Thanks, Billy.
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