How to delete default Opmanager Device templates?
I am finding 2 default Liebert Device templates w/ nearly the same System OID (slight difference).. when I try to add custom monitors to one of them from a Liebert supplied MIB, Opmanager UI hangs on an ADD function in URI, w/ status none bottom left. I have to relogin to Opmanager, and go back to templates, but I find my changes are not saved. I can successfully add and modify other templates and devices so I suspect something wrong w/ the 2 Liebert templates.. there is no way to delete in
Purchase Order Default Numbering
Is there a way to change the data field for the purchase order system to make it **automatically** default as a 4 digit number (0001, 0002 or 1001, 1002, etc) instead of the standard two digit? Thanks, Justin
How to send and recieve notifications with a 2007 exchange server
Hi all, I have setup the latest version of Service Desk Plus and have tried to configure our mail server settings to send and recieve mail relating to Service Desk plus. We use a managed service provider for our high level infrastructure so I dont have control or a strong understanding of our backend. Basically my service provider is telling me they cannot support this application because it does not allow incoming mail via smtp. All of our mail is done via Microsoft Exchange Server 2007. Can exchange
Some errors in 7503
Hi After we upgrade to the new version 7.503 the web console is showing some errors. 1- When we reply to a request, we have a predefined template that was well wrapped and works fine in the previous version, but in this version it lost the predefined spaces and lines. 2.- When we try to save any change in the Admin tab it gets this error: User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.2; Trident/4.0; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)
Unable to send emails to some users
We are having problems with sending emails to specific users. We have created contacts and some of these contacts we cannot send emails to. We get the following error. "Exception while trying to send notification for the request." I can send them an email just fine from outlook. We have created connection exceptions for the server and recipient in exchange and it is not making a difference. We are not getting a bounce back in exchange, only in Support Center. For most users we can send just fine.
IP Binding
I'm trying to change the IP binding on my Windows server. I've found how to change which IP ServicDesk is listening on, but the problem I'm having is that it still won't let me change the port to 80 since I have a different website on this server using port 80. I have an IIS site using 10.10.0.6:80 and I'm trying to get ServiceDesk to use 10.10.0.7:80. Like I said, I can change the IP to 10.10.0.7 via the TrayIconInfo.xml conf file, but it won't let me change the port using the changeWebServerPort.bat
Device Shows Alerts but I find no problems
Many of my devices show a yellow exclamation marker next to it, yet when I go to the SNAPSHOT view, I see no problems. Why are some of them marked with a alerts when there are no Alarms and all data is being captured. Additionally, how can I get OpManager to not show a problem when I have a VMware VM turned off. If I need to be alerted of a problem for a machine, I will add it to be monitored. Thanks, Bryan
Announcement deleted after editing
Create and post a new announcement. Click edit to edit the announcement. Edit the description. Click Save. Announcement is deleted. v7509
[Solution] Mail fetching stops occasionaly since v7.5
Hello, We had a problem with mail fetching which stopped now and then since v7.5. Our problem was with the default settings to stop mail fetching. In v7.5 there are mail fetching settings which by default are checked (why?). These are under: Admin -> Settings -> Mail fetching settings. Uncheck both options ("Suppress auto-notification" and "Stop email fetching") and everything works fine again. (Or alter these to your needs).
OpManager Ent Ed and Netflow plugin
Hello - Can OpManager Ent. Ed. integrate with Netflow Analizer or support the Netflow plug-in? Is it supported at the remote probes? I also have a question re the communication between the central server and the probes. What are the requirements? Can the probes be behind firewall/NAT? Thanks Luis
How to disable a certain SQL alarm
Hi, i have the following alarm that keeps popping up every second on a sql 2005 server: ID=1 Source=SQLVDI Type=1 Message=SQLVDI: Loc=CVDS::Cleanup. Desc=Release(ClientAliveMutex). ErrorCode=(288)Attempt to release mutex not owned by caller. . Process=2244. Thread=548. Client. Instance=. VD=. my quesiton is, how can i disable this alarm from triggering? the error doesnt seem to have an oid, so i cant disable it from the "snmp trap processors" under the admin panel - any suggestions on how
Problem MYSql
5 Aug 2009 11:07:09:615 java.sql.SQLException: General error message from server: "Illegal mix of collations (latin1_swedish_ci,IMPLICIT) and (utf8_general_ci,COERCIBLE) for operation '='" 5 Aug 2009 11:07:09:615 at com.mysql.jdbc.MysqlIO.checkErrorPacket(MysqlIO.java:1990) 5 Aug 2009 11:07:09:615 at com.mysql.jdbc.MysqlIO.sendCommand(MysqlIO.java:1160) 5 Aug 2009 11:07:09:615 at com.mysql.jdbc.MysqlIO.sqlQueryDirect(MysqlIO.java:1271) 5 Aug 2009 11:07:09:615 at com.mysql.jdbc.Connection.execSQL(Connection.java:2240)
how to store info more then 1 month
Hi, everybody. I install NetFlow Analyzer 7, i configured it and do all i need, but when i saw in Storage settings i found, that i can store info about netflow only during month. Am i correct understanded? What happend after month: program finish work or i lost my info? What can i do if i want to store info during year i see it in programm?
device dependencies
I can't seem to find this in the manual, nor in the forums here.. so I'll just ask.. Suppose I have 20 servers all attached to a switch which is itself attached to a router; and that switch goes down. Providing that the switch is "pingable", how can I tell OpManager that those 20 servers are behind/dependent on the switch and NOT give me 21 alerts (20 servers + 1 switch), but only the ONE alert that counts (the router being down). Same goes for the switch being dependent on the router. If the router
Need help on UNION query
Hi, I'm having trouble with the following query within the "NEW QUERY REPORT" function of Service Desk Plus. Individually each of the 3 following subqueries run fine. When I union subquery 1 with subquery 2 no problem. But as soon as I union the 3rd subquery I get a failure. Also I cannot union subquery 3 individually with 1 or 2. What am I missing here? Ps. This query worked fine with hard-coded dates (as long) in place of the functions. Thanks, Paul SELECT rs.[Request Title], rs.[Request Count]
Multiple time periods per notification profile
You should be able to define multiple time periods when a notification profile is applied. Currently it is not possible to define easily that a profile is applied night time during week days and the whole weekend, i.e., Mon-Fri between 1700-0900 and from Fri 1700 to Mon 0900.
problem viewing helpdesk in IE 8
cannot view helpdesk in IE 8. users get a black screen and nothing else. we are running vista enterprise with all updates and sevice packs installed. 75% of our fleet is brand new. works perfectly in IE7 and Firefox. any suggestions?
Service Desk Crashed
Unable open Advenet Service Desk Plus unable to take backup C:\AdventNet\ME\ServiceDesk\bin>backUpData.bat Starting.... Active DB Server = mysql Database connectionProp : useUnicode=true characterEncoding=UTF-8 Database not started. Starting ......... Aug 1, 2009 5:51:53 PM com.adventnet.db.adapter.mysql.MySqlDBInitializer execute Command INFO: Command to be executed ..\mysql\bin\mysqladmin -u root --port=33366 -h loc alhost version Aug 1, 2009 5:51:56 PM com.adventnet.db.adapter.mysql.MySqlDBInitializer
When Scanning a Remote Workstation how do I identify the specific process?
I am running a remote scan on a laptop and need to identify the process in Task Manager. Also, can the scan process be given a higher priority?
Linux Probe to us free command
Hi The server is running a Linux OS and is being probed with SNMP. I receive many alerts where the server is at 97% utilization and when using the free command the free mem is 24MB but the majority of this is being used by the OS to buffer disk IO.The actual memory available is 3482MB.See below. total used free shared buffers cached Mem: 3951 3927 24 0 4 3453 -/+ buffers/cache: 469 3482 Swap:
User can't login after upgrade to 7508
After upgrading to 7508 one of my users is unable to login, after prompted for his windows credentials, the browser keeps refreshing the following link: http://servicedesk:8080/j_security_check Thank you.
Traffic Counters
What is the difference between 32 bit and 64 bit traffic counters? Why would I choose one over the other?
Where did Group view go?
In the 7.0 system, we were able to see requests by group via the drop down menu. Now in 7.5, we no longer have that functionality. I've been forced to create a custom view and have people use the custom view to see things, but the ability to view by group was easier. Any one else running into this sort of trouble?
exchange + smtp
Hi I have a problem with sending smtp in SDplus via an exchange server, my server uses authentication and ssl. I enable authentication in the SMTP configuration in SDplus and does not work,I sending the log to help explain. [09:22:06:703]|[08-03-2009]|[com.adventnet.servicedesk.notification.util.NotificationFactory]|[INFO]|[33]|: Into send mail notification toAddress : jmf@mydomain.com ccAddress : contentType : text/html| [09:22:06:703]|[08-03-2009]|[com.adventnet.servicedesk.notification.util.NotificationFactory]|[INFO]|[33]|:
Agent for asset management
Is there any plans, or is there already an agent/client that we can deploy to simplify computer scanning in ServiceDesk plus? Thank you, Bill
my ap dead .
hi ,all,when i see my stderr.txt it shows me that: 2 Aug 2009 00:31:18:428 ManagedObjectProvider : Unbinding Failed java.rmi.ConnectException: Connection refused to host: 192.168.8.32; nested exception is: java.net.ConnectException: Connection refused
API Enhancements
While using the API, I have found some areas that could use improvement... 1. Documentation - A full list of the attributes would be helpful 2. Attibute (attachment) - It sure would be helpful if we could create an attachment (or multiple) 3. Attribute (reqTemplate) - It would be beneficial to apply the selected template to the submitted request instead of just populating the "Template" field. 4. Attribute (SLA) - I would like to be able to apply an SLA 5. Passthrough Authentication - It would be
Report Creation Message
When I open the eventlog analyzer it hangs in "Report is being generated. Please wait" this has been happening for quite a while now
STP, RSTP, MSTP management.
Hi everyone, I know that OpManager can chart the STP state of ports on a switch, however what would be far more useful would be to map an overview of STP(or RSTP/MSTP) on the network (display which ports are blocking and which are forwarding and if there are any loops). I know LoriotPro has STP Management, sadly it does not support RSTP or MSTP. Is there any hope the OpManager team would consider implementing this feature or can someone point me to another tool that would give us a network view of
Workstations Failed During Scan
I have a lot of workstation that are not in use right now and are showing up failed durring scan. Well thats because they are off... I have some in Not In Use and Dissposed and then still are showing. Is there a way I can get them not to show up when doing the scan? I removed them from AD as well....
password recovery?
How do you recover the admin password on supportCenterplus?
Help with Aged Call
Hi, I have been asked to produce a report that listed all of the open\pending request and list the age in the number of days they have been open. I found where someone had attempted to this before, but I can not getting it working. Keeps returning blank screens. Our database is a sql server. Anyone able to help?SELECT wo.WORKORDERID "Request ID",wo.DESCRIPTION "Description",td.TASKID "TaskId",td.TITLE "Task Title",aau.FIRST_NAME "Requester",au1.FIRST_NAME "Task Owner",no.NOTESTEXT "Notes" FROM WorkOrder_Threaded
Do I need to do anything to enable the ServiceDesk API?
I am trying to use the API, and have followed the guide, but when I use the URL specified I just get an Apache 404 error. HTTP Status 404 - /servlets/RequestServlet type Status report message /servlets/RequestServlet description The requested resource (/servlets/RequestServlet) is not available. Does anyone have any ideas?
Unable to send /recieve notification
We have problem send/recieve notification through SD+ All our settings are fine... and our exchange server running fine, Here is the message from event log Exception while trying to send notification for Request ID : 5 Mail sending failed. we are running with sd+ 6 Version : 6.0.0 Build Number : 6003 Please advise us..
how to config alert time?
i have a linux server and harddisk is over almost . but i received 1 alert , i would like ap can remind me 10 times per minute or 10 times per hour .
mysql error .
hi , when i start admin server i get a error . my os : centos5.2 my app :Applications Manager 8 (8610) ./startApplicationsManager.sh ########################################################################## Note:It is recommended to start the product in nohup mode. Usage : nohup sh ./startApplicationsManager.sh & ########################################################################## AppManager Info: Temporary image files are removed Invalid License. Shutting down Applications Manager. ./bin/mysqladmin:
Question regarding deleting configurations
Is there an easy way to delete multiple "old" configurations that have already been executed or permanently suspended? To delete one, it takes anywhere from 30 seconds to over a minute before the screen refreshes and I can move on to the next one that needs to be deleted. I have lots of old configurations that I would like to delete, but don't have the time to allocate to deleting them all at one time. Currently, I'll delete a couple and then the next day delete a couple more, etc. Would it
Just Highly Vulnerable Patches?
Is there an easy way to push out patches that are needed to just the Highly Vulnerable computers only? I push out patches every week to all my computers and still there are always Highly Vulnerable Computers left over. I can never get 90 to 100 percent of my computers Healthy. Right now I still have 100 Highly Vulnerable computers out of the 500 that I push patches too. Jamie
Switch Ports down not reported on main device
Hi, I have recently create another installation of OP-Manager on a new server pointing to a backup of the original DB based on the informations taken from this forum (mirror the original system for backup and test purpose). This is needed in order to understand the impact of the migration to v8 for the production environment. I have enounter an issue with a switch device. I have multiple port down (no cable connetced). In version 7 these are monitored and reports as down. In version 8, the same ports
URL monitoring now working
Hi, I had this topic opened before but now I am running version 8002 and the status is the same. I had tried to add a URL of an internal site to be monitored and there is no luck. There are some which are working fine. last time you asked me to try just with one and send you the LOGS. - URL Monitor Name is: Cognos; - URL Address: http://cognos; - All otehr parameteres are not changed and the message is: Data received from:http://cognos The URL http://cognos is down, Reason : Host Unavailable
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