Custom views
Each time I save a custom view the system automatically add 2 parameters to the filter: and Complete time greater or equal 2009-01-01 and Complete time less or equal 2009-06-14
Can't install DeviceExpert
Hello! I'm trying to install free version of deviceexpert to Linux machine, Slackware v11, kernel version Linux 2.6.18., java: jre-1_5_0_11, no any X11 GUI.. running command ./ManageEngine_DeviceExpert.bin --console breaks installation with these output: InstallShield Wizard Initializing InstallShield Wizard... Searching for Java(tm) Virtual Machine... . Preparing Java(tm) Virtual Machine... .................................. ................................... ...................................
Request search does not work
Hello, After upgrading to 7.5 my collegues all reported that they are unable to search in requests. I was the only one who was able to search in requests. After investigating browsers etc I found out that this has to do with language settings. When the english language is selected everything works fine. If we select the Dutch language we are unable to search in requests. This is somewhat annoying. Kind regards, Jarry L'Excidio ------------------------------------------------------------------------
Issue creating a trap processor
Greetings, I am attempting to create an SNMP trap processor from the following trap so that I can be notified when our UPS loses utility power but am having no luck. Here's the trap: No Trap Parser defined for received trap: Enterprise: lgpNotifications Generic Type: 6 Specific Type: 2 Variable Bindings: lgpConditionId.151: 151 , lgpConditionDescr.151: .1.3.6.1.4.1.476.1.42.3.2.1.70 , lgpConditionTime.151: 213 days, 3 hours, 10 minutes, 56 seconds. I can't seem to catch this specific trap. I
Custom Report Help
I am wondering if there is someway to make a report detailing how many copies of a piece of software are installed on a pc with a count for each day/month/year. The report would list all of our software and for example on July 1st we had 50 copies of office 2007 standard installed and july 2nd we had 55 copies installed ect...Can anyone help me make a customer report? Thanks, Dave
PMP - Access permissions not working on File store Resources when working with Resource Groups + User Groups
Hi there!! Thanks for the great program.. I'm trying it out right now and I'm finding it extremely useful, well thought out and quite convenient. If anything, too many options and possibilities for our discrete requirements. Anyway, here's my problem: I have a scenario where I have about 20 resources. Each, has a start string which associates it with a Resource Group. Resources: 1. CAI.IMSS.Key1 2. CAI.IMSS.Key2 3. CAI.SHCP.Key3 4. MC.IMSS.Key1 5. MC.SHCP.Key2 I have a resource group
UNINSTALLING
I HAVE TRIED AND TRIED TO UNINSTALL THIS PROGRAMME WITH NO SUCCESS AT ALL.PLEASE SOMEBODY! HELP!
How to get data from Cisco device to netflow analyzer server and what type of data stored in netflow analyser server?
Please help me, I just installed manage engine netflow analyzer 7 but I don't know how to get data from Cisco device to server and what type of data stored in netflow analyzer server. Can you show me?
Slowly request open
Good afternoon. We use SD + with last update. We have one remark. The program brakes if to select a mode to show all request to try to open another's request... Can open minutes 3-5. If to work only with request which are assigned to me - that all very fast opens.
Perils of Password Sharing in Enterprises
Hi, Administrative passwords are literally ‘aplenty’ in enterprises of all sizes. They are mostly insecurely shared and lie scattered in the enterprise leaving little scope for any internal controls. Administrative identities like 'root' account on UNIX/Linux, 'Administrator' in Windows, 'Enable' in Cisco Devices etc are shared by a group of administrators. Apart from the ‘officially shared’ passwords, users often tend to reveal administrative passwords to their colleagues for some reason or other.
Colour settings
I have been able to customise my user portal in regards to changing colours but is this possible once logged in? At present everything is blue and I would like to be able to change this?? Thanks Liz
Opmanager 9 unable to parse syslogs.
We are using Opmanager 9 and have a syslog-ng setup to forward to our opmanager installation. When in the admin, syslog rules, tab we have setup an alarm. We can watch the logs being received though the "Syslogviewer" action. However nothing is sent to the alert that works for everything else. Any ideas would be greatly appreciated.
after SQL conversion Opmgr service stops
I just converted Opmgr from Mysql to SQL. After the conversion the Opmgr service doesn't start automatically. If I start it manually then try to logon to Opmgr I get 500 Internal Server error and the service stops. The conversion process seemed to go OK. However during the DB restore there were some warnings, but no errors. At the end the restore reported that it completed successfully. We're running Opmgr 8020 on Windows 2003 SP2 English. Attached are the warnings and the only error I could find
Status and reporting on each status time period.....
If I have few status in our system which we have added and would like to know for example how much time each support rep has spend in that specific status, is that possible? In other words, If I support rep received a request and changed its' status to test phase and spend 3 hours in that status, then it will send for approval to another support rep with a new status of approve phase and he or she spend another 2 hours on this, can I find out through a report how much this support spend on the test
Customer Portal Settings
I can't seem to get the Customer Portal Settings to take. I have tried to change all the options in this page and it doesnt seem to apply. Yes I have clicked "Apply Changes". Do I need to pay more to use this too?
Failed to establish connection with web server. Gracefully shutting down OpManager
I'm getting this error when trying to start Opmanager. I already check the lib files & they are OK. What else could it be. No changes were made & it just stopped working. Already restarted & no go either.
Changing requesters views does not work.
We set our department heads and directors with the ability to view all requests for their department but it seems that after a few hours (approximately 24) it keeps reverting to show only their own requests. Please advise if there is a fix for this or will there be one as it is quite annoying.
Failing to Scan Server
The error message is FAILURE :One of the attribute of the Workstation refers another Object which does not exist. Hence cannot add this workstation. Please can someone advise of possible fixes, strangely, this server is being detected as a router in the automatic scan but none of the settings are available.
Linux monitoring through SSH
I have just started to create Red Hat Enterprise Linux monitors with SSH. I have noticed that on one of my servers that it works great. However on another server it will not pull out any information for System Load or disk Utilization, and this so happens to be what we actually want to monitor on the server. Any Ideas. Thanks, John
Changing the URL for the approval link
Hi, I am planning to publish SD over the internet. I notice that the approval link sent to the approvers has the NetBIOS name of the server where SD is resolved. Can that be changed to an URL like helpdesk.mycompany.com so that it can be accessible over the internet ? Thanks in advance for any suggestions on a solution. Cheers
How do I assign a technician to a subcategory in ServiceDeskPlus?
How do I assign a technician to a subcategory in ServiceDeskPlus? Category and sub-categories are assigned, but need to assign techs to the various 30-odd sub-categories. Your assistance is appreciated. Pat
Import Data to service desk
I import data to DB Table Sample WorkorderID=50 -- workorder -- workordertodescription -- workorder_fields -- workorder_threaded -- workorderhistory -- workorderstates I Can't New Request ==> ID duplicate I No restart service Please Help me I do not know where that store. [WorkorderID]
Service Desk Windows Vista
Web site works with port 8080 and does not load on Windows Vista. anyone has idea why?
Left Menu
Hello, There is a way to hide the left menu? If no, it's a suggestion to put an option to hide this information (like the attached file). Thanks, Marcelo Romera
Grouping and expanding a menu
Hello, About the left menu, if I group it (01.jpg) and go to another page, the option will be expanded again (02.jpg). It's a bug? There is a fix to solve this problem on this new release? Thanks, Marcelo Romera
Grants for monitoring Oracle database server
Hi guys! I need to monitor an Oracle DB, but I have to know which grants the Oracle user needs to do it. Thanks a lot in advance! Andrea
Group Availability and Health
Hi, Is it possible to group a number of servers with the same services but if one goes down their availability will still be 100% but their health will be 1/n? Thanks in advance.
Schedule Report Problem
Dear ELA Support, I'm using Event Log Analyzer 5. I have a Schedule Report Problem. Schedule report generation only save in local disk , Don't send mail. if possible , How to configure ? Thank you! Alex
./configureAsService.sh ubuntu server 9.10
Hello I'm trying to install EA on an ubuntu server 9.10 and run in to the following problem: The install script gives me an error that it cannot install EA as an service, I checked the log and get the following error in the instserviceerr.txt: .: 8: setcommonenv.sh: not found I changed the I modified line 8 in the script from . setcommonenv.sh to ./setcommonenv.sh And reran the script hklarsen@lnx-srv-02:/srv/AdventNet/ME/EventLog/bin$ sudo ./configureAsService.sh -i /srv/AdventNet/ME/EventLog Then
how to configure a harddisk alert?
i can't see configure alert in lower right corner
Custom Report Help
Hi, I am looking for a report that will list a workstation, user assigned to it, and date a specific software was removed. Looking to generate a report that will list all workstations/servers on when we uninstalled office 2000. Also would like one that shows when a specific software was installed. Thanks, Dave
smbios - asset tag information
I would like to see smbios information, specifically the asset tag info, gathered as part of the resource info for workstations.
Requests & Worklogs
Hi, I have an SQL query (either taken from this forum of slight modification to the inbuilt queries, I'm not sure) to list all requests with as much information as I want except I can't find out how to add the Work Log to the report. The query I use is :- ##### SELECT wo.WORKORDERID 'Request ID',mdd.MODENAME 'Request Mode',qd.QUEUENAME 'Group',aau.FIRST_NAME 'Requester',dpt.DEPTNAME 'Department',cd.CATEGORYNAME 'Category',scd.NAME 'Sub Category',icd.NAME 'Item',wo.TITLE 'Subject',cri.FIRST_NAME 'Created
Unwanted additional entries when trying to do a custom filter.
Hi, I tried today to set up a custom filter to show calls that 1) are not closed or closed no fault found, and 2) were for one company only. When I ran the filter, no records came back. When I investigated why, I found that additional lines for the filter had been added, and additional entries against the filters ie another 'closed' had been added in request status when I'd only put closed or no fault found. Then when I clicked on the created time it gave me a weird calendar. See attached for what
Strange Error in SD Plus - 7508 - Request added Successfully with RequestId:#####.But this request does not fall under your permitted scope. So you are not authorized to view this request.
Some Technicians have started to received the below alert when creating or deleting Requests and Changes. The alert appears to be false as they can indeed view, edit and delete the request or change stated in the error message. I am guessing that this is related to the site function, but all the config appears to be fine. Request added Successfully with RequestId:#####.But this request does not fall under your permitted scope. So you are not authorized to view this request. Has anyone else seen
The workstation is already discovered
We are running ServiceDesk 7.5.0 Build Number : 7506. When I try to do a domain scan I get this error message: The workstation is already discovered. Our network is based on Windows 2003 servers and workstations with Windows XP. This was not a problem when we used an earlier build version of ServiceDesk. Hope anyone could help. Regards, Eric
Clock Stop Time
Hi, Does anyone know if it is possible to create a report that shows how long the timerhas been stopped on a Request for? We stop the timer by using the Status field but it would be useful to see this period of time in a report. Thanks, Paul
How do you configure and use "Remote Assistance (Integration with Zoho Meeting)"
I don't see how to configure or use the Remote Assistance feature in 7.5. Can someone tell me how to get it working?
Change in AD
Is there a way to see who made the changes to user AD accounts? Example if someone selected deny this user permission to log on to any terminal server. How could I determin who actually made the change to this user? Is there a way? Appriciate any help on this.
Assets problem
I'm trying to use Windows Domain Scan. After the starting the scan process I can view "Successful scan: 200" and "Failed scan: 100". But when I go to "Assets", I can see only 16 workstations detected. Is it normal? How I can fix it? Latest SP is applied...
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