Big Folder Size
Hi everybody, We are using Netflow Analyzer 7 Pro. I have a problem with big size of files in "AdventNet\ME\NetFlow\mysql\data\netflow\" folder. There are .myd .myi .frm files for every day in the period of 2 months. This folder size is aproximately 50 GB. I think these files are log files. I dont need logs which are older than 2 or 3 weeks ago. Can i delete this files with just Delete or i must delete those with tool or any command. Thanks.
Site names
It would be useful to have a seperate field for site name. This can be done using the device host name but having a seperate entity for site name and linking that to the device name offers greater flexibility. It also stops the site being overwritten when sombody does an snmp update
What are MYD & MYI files?
Hi, We have purchased ELA for 50 hosts. Below are my concerns. 1) What are MYD & MYI files? 2) This files are huge in size. Is their anyway to reduce the size? 3) If one of the host is deleted, does this files (MYD & MYI) gets deleted automatically. Thanks in advance Sanjay Bhoir
Problem starting server after incorect shutdown JVM
Can somebody help? Working linux server with NFA (NetflowCentral) was shutdowned by "shutdown -h now" and later turned off after unexpected hangup in shutdown state. After that trying to start NFA I get: /opt/AdventNet/ME/NetFlowCentral/bin# ./run.sh JAVA_HOME : ./../jre SERVER_HOME : ./.. DATE : Срд Июл 8 12:10:31 MSD 2009 Starting Server from location: /opt/AdventNet/ME/NetFlowCentral Problem while Starting Server !! System going to Shutdown --- received process interrupt Shutting down
Report Emailing Problem
Hi have a really strange problem occuring with a scheduled report emailing out. The report currently goes to the CFO and to myself. I get an email in outlook with the report attached though outlook does not flag my email as having an attachment. The CFO recieves an email without the report attached. However if he forwards that email to me or even to himself the email that arrives has the report attached. Has anyone experienced anything like that?
SLA's
I would like to know if the system can do the following level 1 sla on all calles with level as 1. set to 5 mins when level is changed to level 2 a new sla is set for 10 mins, and so on. please help.
SLA's
I am trying to setup SLA's is there any way that the following can be done. New record comes in with Level 1 - SLA kicks off for that level, if I change the Level to Level 2 I want the SLA to kick of another SLA for this level, as far as i can tell it only takes the SLA for a new call created and not for any that are already created and have been changed or modified. Can anyone help
Merge Reuquester
Is possible to merge Requester with the same name? Thx and best regards Soeren
problem with publishing
hello! I have downloaded a trial version of service desk plus 7.5. I have a problem with publishing service desk on a web. I have a ISA server installed and have configuired it to publish service desk. The servers are in domain. When i'm typing an address from the global site, login screen appears, but when i'm typing a login name and password it returns me an page with error: 404 Not Found Unable to connect to host
Licensing and subscription
Hello, What does a subscription to Password Manager Pro Standard Ed. entitle the user to? After the subscription expires, does the user merely lose access to software updates, does the server revert to the free version, or does the server lock up completely? What happens to the resources stored on the server in this case? Thanks in advance.
User Reports
Hi, Is it possible to run a user report for a specific group of users. Basically looking for the employeeid and employeeNumber fields. I want to be able to read the text file or csv and then run the user report. Have tried a group report but that doesn't give display the employeeID and employeeNumber columns. Kind Regards, SN
Asset Scanning Lock
Everytime i scan a desktop it has and error message of asset scanning lok
"access Denied" or "operation failed"
Im new into this software Deployment program, so it maybe has to be a stupid Issue... When i try to connect to a client through the remote desktop menu, i get the error: "Access Denied". in the column "connection status" it stands "operation failed". How can this be? i am allowed to install patches without any error. Please help me :) Best regards Filip Kjeldsen, Denmark
Notes disappear by merging requests
Hello, One my collegues has reported me that when several requests are merged that the notes simply disappear. Is there any way to get them back, or could you please edit the code so the notes from all the individual requests are still visible at the merged request? Kind regards, Jarry ps: Looking forward to the new release
Reports: Custom Query needed for several software apps to include Last Scanned Date
Still using 6.013 (long story), I have been tasked with generating several reports that are software specific against assets but it must include last scanned date. Using the Inventory GUI, drilling down to the particular piece of software than exporting to PDF does not show this so looking at a custom query as the scanned date is not an option within Reports. Is anyone able to advise if this is acheivable? Looking to export to a csv file; (defined) Software Name Software Type Owner Workstation
On maintenance
Hi. What's the meaning of gray color in Availability graphic? Why some devices turn to this color automaticly? The status display is still green, but the Availability graphic is gray. I try to click on Actions/Monitoring, but nothing changes. The Uptime at Availability report shows 100% for the last days, but a crazy value to last 30 days. Anyone can help me? Thanks. Antonio.
Messanger Alert
Now a days every monitoring software has messenger alert facility. is it possible implement this in opmanager?
Availability Report
Hi. What's the real meaning of gray color in Availability Report? I got some devices with green status, but in availability reports they appear in "on maintenance" status. There are no alarms about those devices and, when I click on Actions/Monitoring menu, nothing changes. Anyone can help me? Thanks. Antonio.
How do I stop a server alert each night for a scheduled nightly reboot?
I have a monitored server that needs is rebooted each night. I want to stop alerts from happening during the reboot. How can I achieve this result?
Scheduled Downtime Problem - OpManager 7025
Hi, I have a problem with OpManager 7. I had a scheduled weekly downtime window, which automatically disabled management of a few hosts during a scheduled reboot. It worked fine for a while, automatically re-managing the devices at the end of the window. A few weeks ago I was doing some unscheduled work, so put a temporary downtime schedule in place to stop alerting. I then made the mistake of deleting the enabled schedule, before it had completed and re-enabled all the devices. The affected
Free disk space report
Dear Support Team, is it possible to create a report or a shedule report that shows me the free disk space from only one hard drive of my server. Important for me is to save the report, and afaik with the custom report it don't works. Thank you for helping me D.C.
Teamed NICS
Hello, Does anyone know if it is possible to monitor both nics when they are teamed? We have HP servers and use the HP network facility to team the cards. However only the team NIC is viewable and can be monitored against. I would like to monitor the switch ports that both cards plug into but the only way to do this is to manually trace the 2nd cable. The server interface screen and the switch port mapper only show the team card and not the 2 cards individually. OPmanager 8002. Hope this makes
whether the indicated light can flash in bussness view
I build a business view in OpManager. If the device is clear, the indicated light is green. My boss hope it can flash. OpManager can do it?
Dashboards Issue
Business views shortcuts doesn t work when placed on the Dashboards. Is there a work around?
Customised monitoring
A couple of questions please.... 1) We have our own custom application which we need to monitor, we handle all code so can integrate a solution - my question is is it possible to customise within AppManager or must we write to the event log and create custom reports/alerts from this? 2) If it is the event manager solution, what is the lag from our application writing to the event log and AppManager picking it up and flagging as an issue? 3) Are you able to customise the way the dashboard and reports
SLA Escalation Email Template - Content Variables
Hi, I am changing the SLA Escalation Email template to provide more information. I am trying to find a content variable which describes how old the request is. I have tried the 'Request Aging Days' content variable, however when I save this and recive the email, this section is blank. It does not seem to populate. Is this the right content variable to use? and also why is it not working? Thanks
Scan Software in Linux Workstations - Too much detail!
Hi, Can you change the amount of detail you scan during the Linux software scan in future releases? Currently huge amounts of detail is added to the software inventory that isn’t usable after the fact. I would however still like basic informaiton such as OS and Version picking up during the Linux scan. Thanks
Requestor with No Assets
I have been asked to write a report showing all requestors (users) without an asset assigned to them. I think what the end goal is - to find out which requestors haven't had their workstations scanned. Any ideas? Thanks!
AD user import issue
Since upgrading to 7508 I have not been able to import users. I try the manual import, I select all my OU's and the whe it scan it just sits there on 0% complete for ever. I can let it sit all day and it doesn't move. I go to the error log and it just says error import users. My schedule import does not appear to be working either. Can I get some assistance please. Server O/S is 2003 standard workstation O/S is vista Thanks, Terry
New Technician
Hi! I have upgraded ServiceDeskPlus vom Vers. 7.0 to 7.5. Now I would like to insert a new technician. But this isnt't possible. Befor inserting I have change my licence from the "Free Version" to a licensed version for 5 technicians. Unfortunately there is no error message. Who can help? Thanks Harald
Link user login to active directory
Hello, i have to link the user login to active directory. How i process it ? Thanks Alexandre from Brasil
Asset Mangement
What is the difference between Expiry and warranty expiry date under asset management at servicedesk plus?
Cannot update any asset SD 7.5
Hello, I am having a problem when trying to update any asset. I am receiving the error you can see in the attached screen dump Error: -1,246,871,184,731 I cannot edit any asset!, even if it doesn't have any relationship SP+ 7.5 build 7504 - tested with 7508 and the same results IE 6 and 8 SQL Server 2000 Win XP SP 2 Thanks in advance
Workstations with Multiple IP Addresses show as multiple assets
Is there a way to resolve servers/workstations with multiple IP Addresses on one NIC to resolve to ONE asset? This may need to extend to a server with multiple NICs in use as well...
Real Last Logon Not Picking Up all authenticated users
Hi, I'm using real last logon to see which users are aunthenticated against our domian. The only problem seems to be that not all users that are authenticating aren't showing a last login time. Any ideas ? Regards Paul
Is there a way to get count of the records in report
I am trying to create a Custom report to get the number of record under each groups (grouped by the Request status). I see that the 'Total records' field appears when the report is run. Is there any way to tweak the query so as to see the subtotals under each group. i.e., the number of records under each group. (eg: No of records under <group1> is 5) Thx, Jan
Missing Linux Load Average
One of the most interesting values to monitor on a Linuxserver is the "Load Average". Would be great if this could beimplemented ASAP in the product. Chris Salmi
Logon Failure Account Disabled
Is there a specfic report for something like this? I was able to run the Recently Logged On Users report and added the account status coloumn which leads to a second question, when this report is now scheduled and generated is there a way to filter out the enabled accounts and just show the disabled accounts
Firewall listed as external host
even though i have the internal IP range in intranet list the firewall is showing up as an external host. This means that the 10Mb+ logging/lea traffic is showing up on reports as external data.. How can i get the software to count it as intranet or ignore it all together.. Also in the raw logs under hot.. I notice FW1_lea traffic appears with __p_dport="Unknown", which I assume is why the traffic all appears as unassigned/unknown even though I have put the ports into the assignments.
64-bit OS capable?
Is firewall analyzer able to run on redhat enterprise 64-bit? Are there any performance issues or special configurations to be aware of? Thanks, kevin
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