List internal subnets and categorize conversations
One of the few things I liked about NTOP was the ability to list all of your internal subnets and then categorize conversations on whether both source and destination were in that internal list or not. Essentially you could see what traffic was going outside of your network. I think this needs to be an option. I'm evaluating NFA for the billing function, but I need to exclude traffic from our hosting customers to our monitoring and backup servers; all I'm concerned about is their bandwidth to
calender in support center plus
I have a question in regard to your calender, is it possible to have arabic calender replaced the original calender?
Access Denied same computer application is
I can not add as a host the same computer(name: "server") where the application is already installed. I have installed the application on other computer on the same network, if I use this computer with the same account I can add as a Host the computer("server"). Why I can add this computer with anoter computer and at the same time a can not add this cmputer with the application installed on it? This is the error I get: Number: 0x800706ba Facility: Win32 Description: The RPC server is unavailable.
Custom report on assets and components
I am in need to run a report of all assets and asset components assigned to every user. I don't see any option to report on asset components. Is there any way to do this via a custom report or a query report? Thanks.
Reports - Asset cost
Hi Can we print our Asset reports with "COST" as one of the available columns?
Duplicating Solutions
All, Has anyone found a way to create a duplicate(copy) of an existing Solution to another Topic? We have many Solutions that go across multiple Topics. Currently we have to create a new Solution each time we want to add it to another Topic. There has to be an easier way that I am missing. Thanks in advance, Ken
Data base access
Hi, Our company has a process that needs to open and close requests automatically, but we can't do something like that without an integration with the SupportCenter Plus data base. My question is: Can I develop an integration in my application to auto update the entries in the SC+ DB in order to open/close requests? If yes, can you help us with the tables that we need to update? Thank you! Marcelo Romera
Re: Database Schema
Hello, Where could we get the database schema (structure specifications) for the SupportCenter mySQL database? We are trying to produce reports with third party software but we will need to know some information about the database structure to do it. Can you shed a light on this, thanks!
Newbie
Still newbie to SupportCenter Plus. Just wondering whether you can display "Time Entry" when you first create new request. seems like you first need to create new request , save and then you can add "Time Entry"... Is this default setting?
Newbie
hi Still newbie to supportcenter plus. Wondering whether you can display "Time Entry" when you first create new request. It seems like you need to create new request and then you can add time entry by cliecking "add time entry" button. Thanks in advance, newbie nancy
Solutions images replaced
There is a bug in the solutions with images being replaces. If I create a solution and upload a image called for example image1.jpg then create a new solution and upload a new image called image1.jpg the old image gets replaced and the first solution becomes useless. Is this a known bug and a fix on the way or does this issue need to be processed as a new bug that takes months to be fixed? Best regards, Valdi Hafdal
Resource down
Hello, we have the following problem: Without any changes, 11 of our 210 monitors show their health as red. In the detail view thy show "Health is critical as the resource is not available". But the system is available: I can see CPU / Memory and Disk Utilization and I can see free disk spaces. Editing the monitor did not help. Update from V 8.3 to V 8.4 did not help. A database repair did not help. It was only helpfull to delete one monitor and then install it again. The the health was green too.
Possible to send NEW email FROM Service Center Plus?
I know end-users can send email to Service Center Plus and ticket will be created. Just wondering whether IT Support can send NEW email (e.g. welcome email for new user, warning email,etc) from Service Center Plus. Is there function like that? thank you, Nancy
Purchase Order Report to Show Items and QTY
Just wanted to know if we can print detailed purchase order reports. At the moment it looks like the reports will show everything but whats being ordered, qty and who from. I think this is a big part of the order and should be able to printed on the report, especially since i want the user to email me weekly purchase order reports outlining all the orders for the week showing what they are for, what the items are, cost ect. At the moment i have added an extra feild to the PO form which is great and
software tracking
any ideas on how to track the softwares in SD+??? and all the reports for softwares in the 'software' grouping don't seem to work, all of them have an error stating 'incorrect syntax' and somehow i can't seem to figure out where?? any ideas??
Software report on Workstations not with the disposed status
Hi, I will like to be able to run a report similar to the 'Software Reports - Purchased Vs Installed software' but for all workstations except 'disposed' ones. At the moment this report include installed software on disposed workstations also. I have tried to add (Resource.RESOURCESTATEID <> 5) to the query below but did not work. SELECT MAX(SoftwareList.SOFTWARENAME) 'Software',MAX(SoftwareList.FILEVENDOR) 'Manufacturer',MAX(SoftwareType.SOFTWARETYPE) 'Type',MAX(SoftwareCategory.SOFTWARECATEGORY)
NetFlow Analyzer 7501 release...
Hi everyone Hope you liked the new features in 7500! If you haven't already upgraded to 7500, you can do so here. And 7501 is here! 7501 comes with new features and is also an fix for the 7500 issues. Following are the features and the fixes: Features: IP groups can be viewed in the network snapshot page. Interfaces without an IP address and without NetFlow exporting capability can be monitored for QoS policies if their respective routers are CBQoS enabled. Fixes: The interfaces were not listed in
NetFlow Analyzer 7501 release...
Hi everyone Hope you liked the new features in 7500! If you haven't already upgraded to 7500, you can do so here. And 7501 is here! 7501 comes with new features and is also an fix for the 7500 issues. Following are the features and the fixes: Features: IP groups can be viewed in the network snapshot page. Interfaces without an IP address and without NetFlow exporting capability can be monitored for QoS policies if their respective routers are CBQoS enabled. Fixes: The interfaces were not listed in
Empty Date fields
Hi, how can I empty date field? 'Delete' and 'BS' keys are not working here.... Thanks, Andy
Importing Service Requests from a file
Is it possible to import SR's from a file, such as .csv? I am installing a new version of SD plus and need to backdate the service requests from another system. thanks
How to allocate a license to an asset?
Active Directories
First lets set the Stage. We are a "greenfield" enviroment. We Support 3 companies through our company. We host their information on 3 servers with 3 active directories due to there are 3 servers. We have our own server, with our own active Directory. Problem: Our own Active Directory (AD for short) can been added in to the requesters without any problems. I have spent clost to 20 hours working on just ours. We are ready to bring on line in to ServiceDesk the other AD's though when we login under
Arabic Edition
When will the arabic edition of this product come out?
Can I disable MS automatic updates?
I couldn't find it in there... But I'd like to disable the Microsoft auto updates... A few users got Internet Explorer 8 (which doesn't work so well) So I want to make sure no one else gets it. Thanks
I've just updated to SD 7.5 and now I can't login ??
Anybody exp. the same problem??
OpManager on Linux
Hi all, after i've sucessfully setup a new machine with REDHAT 7.3, i have also installed the Linux-version of opManager. After the sucessful installation i try to start the server using the shellscript (StartOpManagerServer.sh) After starting the services, the following error message occurs: [HOME]/bin/StartOpManagerServer.sh [HOME]/bin/StartOpManagerServer.sh: ./setEnv.sh: No such file or directory Java Home cp: cannot stat `/ssl/backup/ssl.conf': No such file or directory cp: cannot stat `/conf/backup/httpd.conf':
XenServer Scan Failes
I get the following error when trying to scan a Citrix XenServer (5.5) FAILURE :One of the Workstation attribute which is mandatory is set as NULL. Hence cannot add this workstation.
what is the rule that Opmanager define device is unavailable.
what is the rule that Opmanager define device is unavailable? lost 5 polls or lost 1 poll? or other method.
Error: AuthenticationFailure : .1.3.6.1.4.1.311.1.1.3.1.3
I get this error ( AuthenticationFailure : .1.3.6.1.4.1.311.1.1.3.1.3 ) on A Windows 2003 Domain controller and on a Windows 2000 Server. The Error will come and go without any intervention. I can not find any information on the meaning of this error. Is it a failure of OpManager to connect to the server in question or is it an AD authentication error?
Custom Report
I am trying to create a custom matrix report where i can grab the following details for the month of May, but just cannot work it out. I primarily want this to be a Snapshot Status report as of the 31 May where I can see the number of calls by status (i.e. open, on hold, resolved and closed) for the entire IT department. I would like the matrix to show only the month of May but just cannot work it out. Assistance please?
Insert Picture in Email Template
Good Day Can I insert a Picture in the templates that gets mailed to the requesters? Regards Lindie
Virtualization of the Netflow Server
Hi All, I would like to know if Netflow Analyzer 7.0 can run on a Virtual Machine (i.e running in physical ESX Servers). If yes what specifications should the virtual machine has. Thanks Regards Thierry Mohamudally
Task Query Help!
I am using the following code to report on open tasks per user. However, I now have a request to show open AND closed tasks for OPEN requests. The query below only brings back open tasks on open requests. Can someone help me get closed requests on open requests too? SELECT wo.WORKORDERID "Request ID",wo.DESCRIPTION "Description",td.TASKID "TaskId",td.TITLE "Task Title",td.description 'Description',au1.FIRST_NAME "Task Owner",sd.statusname 'Status',DATE_FORMAT(FROM_UNIXTIME(td.createddate/1000) ,'%d-%m-%Y
Blank Screen when open the browser
Dear sir, Today I work with SD7508 and the last week with the SD7506. When open the brower in client or server appears a blank screen, from last Thursday. In the server/default/log today say... ----------------------------------------------------------------------------------------------------------------------- [12:27:17:522]|[07-06-2009]|[com.adventnet.servicedesk.tools.AuthenticateNtlm]|[INFO]|[22]|: LOGGED USER in ntlm : null| [12:27:17:522]|[07-06-2009]|[com.adventnet.servicedesk.tools.AuthenticateNtlm]|[INFO]|[22]|:
Business View Editor Stuck
Good Day Problem discription: The OpManager works fine as long I just looking at the status and use it as viewer. I can see all devices on my business view map. BUT if i try to edit this map, i can only see a view of the devices. And if i try to add another device, the editor freezes. The only chance to get out, is to close the browser. And if i try to create a new bussiness view map, i look at the loading dialog that seems to have an invineti loading time. So i have no chance to create a new map.
Business Rule
Can we update back date calls through business rule.
email and attachments...
Can my customer send me an email in regard to a specific request id and it will be added as an attachment in that open request? In other words, if a customer has an open request and at a latter time wants to add more info as an attachment, can customer/contact send an email to add an attachment to a request?
Moving to new server
Hi, I've moved my OpManager installation to a new server. Everything seems to be working except there are a few things missing. I created some new infrastructure views which have disappeared and there are also some devices which appear but when you click on them they can't be found. Any ideas why this has happened? To carry out the move, i tried to restore the databse but it failed so i just copied all the folders over and started the service. MAtt
Query Editor Help / Example Needed
Hi Once a call is created on SupportCentre Plus, any work on the call whether it be engineer notes, dial-in details, etc gets placed in the 'Time Entry' section. Even if an email conversation is taking place, the fact that an email has been sent/received is also noted here (after all, some emails can take 10+ mins to compile so it is important to log). I wish to be able to get a report on any call which hasn't had a new 'Time Entry' for 'X' amount of time (completely arbitratry - I'd create one
Windows Uptime
What is the calculation for system uptime on a windows 2000 server machine I am using SNMP .1.3.6.1.2.1.25.1.1.0 The value i get is 7/2/2009 5:09:38 PM (5 ms) : Value: 282812317 I want to know how to calculate it and display in readable terms
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