Cannot edit a Request’s Due By date
We are using SDP Version 7.5.0, build 7504. Technicians who are not assigned the Role of SDAdmin cannot use the “DueBy Date” field on requests assigned to their Group. This field is marked “-“ when viewing the request and “N/A” when attempting to edit it. How can I activate the "DueBy Date" field for Technicians who are not in the SDAdmin Role? Thank you.
Access over the Internet
I´d like to know if there is the possibility to run the software hosted in my Webserver over the internet not locally, my server has IIS 6 and ISA Server 2006. SD+ trial version actually respond in http://127.0.0.1:8080, I have no experience with tomcat
Netflow Analyzer 7.0 - High database disk space
I´ve netflow analyzer 7.0 and MySQL Database is nearly 80GB. Is there an easy way to reduce the size of this? Thanks
Custom Report that lists Active PCs that have failed to Scan.
I have noticed that when on the asset tab you see the total of pcs that “failed to scan” When I look at that list the majority of them are pcs that I have set to “Disposed” status. In which case they will ALWAYS fail to scan. The problem is that makes it difficult to wade through the list of failures to find active PCs that have failed to scan. I would like to have the ability to get a report or to modify the assets tab so that it only shows you the active PCs that have failed to scan.
Error when Remoting to a 2000 Pro PC
Im getting an error code 1,248,960,069,273 when Using the Remote application.
Disk Space / Large Database
Hi, I received the Low disk space warning this morning. It turns out my MySQL Database is nearly 90GB. Is there an easy way to reduce the size of this, or to move it to a bigger drive? Thanks
IIS and Tomcat together
I need to get IIS running on the same server as Support Center Plus. How do I get tomcat to only listen on a single IP address? Neil
connection between group and catagory
heya The problem i am addressing about is the connection between group and catagory. As admin, when i would like to choose catagory, sub etc, inside the edit option of a certain request, there is a TREE link between them all. So when i choose a certain catagory, a certain sub is being opened to choose from in the drop down menu and it can keep divide into subs. Is there a possibility to connect / add the GROUP section to the top of the tree? So it will be GROUP------>CATAGORY------>SUB CATAGORY------>..........
Column title display error and column customize button doesn't work in assets view
Hi, I met the problem about display and customize column in most of assets view of my SDP, shown in the attachment, lots of column titles were shown as "[Rendering Exception]" and the column customize button hasn't worked for a long time, could you please help me fix them both? Thx in advanced. My SDP version is 7.5.0 build 7508. Jun ZHAO China
Reports are showing multiple events for the same event.
I am looking at the logon failure report from last Sunday. We have an exemployee showing as trying to logon from outside the company with 96 individual failed login attempts. It appears that many of the failed logins are duplicate events based on on the time of day shown. My question is were there 96 individual seperate login attempts? Can we customize the report to summarize the events to show only the original login. Any thoughts or suggestions you offer are much appreciated as we are 2 weeks into
Load increase
Hello, I am testing EventLog Analyser to do security log analysis and i am worried about load increase. I would like to know what is the maximum database's size and also how many syslog messages per second our software can process.
OpManager EE Central not starting up....
Downloaded ManageEngine_OpManager_EE_Central_Linux.bin and trying to set it up on my CentOS 5.3 Linux server. Installed without a problem, however when I want to start it, the following happens. Any idea on what's wrong? [root@devilhole bin]# ./StartOpManagerServer.sh This evaluation copy is valid for 29 days inside addon check Unable to start Mysql daemon Unable to create database Exiting OpManager
Request Page - Columns
Hello, I have another suggestion to the Requests page: We can add and organize the columns that we want to see, but there is less columns than have in the filters and some information are important to see directly in the Requests page (i.e. Products). Can you add the same fields of the filters in the columns at the Request Page? Thanks, Marcelo Romera
Report That List Requesters + Assets Associates
Can there be a report that will list all the requesters and assets associates with it? Mainly just workstations, alot of our users have two computers (notebook, desktop) and this would help us organize them. Thanks, Dave
disk usage of windows mount point
I have not been successful in monitoring a windows disk that is mounted to the file system. It sees all the drives that have letters, but it will not see the ones setup for a mount point. Is there and option to do this or can I add a WMI monitor that would allow for this?
$Description variable doesn't work in CAB notification
When a can notification is sent, we use the $Description variable to include the description of the change: However, when the email is received, no detail is included for the description, so it looks like this variable doesn't work. Can someone try to reproduce this and see if this variable is working or not?
OpManager 8 Lost Network Connectivity
We have installed OpManger 8 and have it running successfully on a windows box but we require it on a Linux box. I installed and set it up on a Linux box but with encountered them problem bellow. This message appears in the "Recent Alarms" widget. "OpManager has detected that it has lost network connectivity and has suspended all monitoring. Monitoring will be automatically resumed once connectivity is established." It is not polling servers I have added. I put both my screens side by side (Windows
Communication with the Central Server is down
Hi The server that we have MSP Probe running on did an automatic restart after installing an IE7 update. Since then it is no longer working. The server is up and working, but MSP doesnt seem to start anymore. I have removed the update and restarted the server incase it was something to do with that, but still no joy. When i clicked on Start Server under MSP Probe i got the following message opmanager.startup.tcpport 1104opmanager.startup.tcpportOccupiedMessage Any ideas what that means and how i
changing the backup location
When i change the backup location the backup fails giving the error below. I have ensured that the user (the one servicedesk uses) can read and write to that location but the backup still fails, when I change the backup back to the original location the backup works again. Dear Admin, ServiceDesk Plus database seems to be corrupted, So please contact your database Administrator [OR] servicedesk support for further assistance to recover your data forward this mail and support file(s) to support@servicedeskplus.com
Watchguard x6500e traffic
I installed this software about an hour ago and I do not see traffic in the reports. If I look at the Top Hosts (Sent + Received) I see data in the following fields... Hosts, Hits, % Hits. Under Events Genterated I see the following fields populated... Severity, # Events, % Event Count. Throughout all the reports I do not see any data in the traffic fields, i.e. Bytes Sent and Bytes Rcvd. Is there a setup step I missed?
Change operational hours globally?
We had originally set up reduced hours as the default setting on the helpdesk. However, we realized we still need to be notified after hours, so we needed to change to a 24x7 schedule. However, it appears that you have to change it site by site? (I tried changing the default setting and it took, but then I checked a site and it still was using the old hours. That would seem to be the correct behavior, but when you have a number of sites, it would be nice to change them all at once if you wanted
Asset upload from CSV with department assignment
Greetings, We're using ServiceDesk Plus 7.5. When I upload non-IT assets via CSV upload, it works unless I try to assign the asset to a department (in this case, department "CWI"). Here's my data: Product Type,Product Name,Asset Name,Department Database,MSSQL,CWI_ECD_DB,CWI Database,MSSQL,CWI_ECQ_DB,CWI I am mapping column 4 to "Assigned Department". When I import I get these errors: RECORD : Database,MSSQL,CWI_ECD_DB,CWI Error : java.lang.NullPointerException RECORD : Database,MSSQL,CWI_ECQ_DB,CWI
Request templates won't change request status
Version 7.5 build 7509 using MSSQL 2005. I have request templates to close common types of requests. Since the update none of my templates will change the request status. They should change to "closed". Any ideas? Thanks, Dean
Servicedesk upgrade to 7.5 failed and unable to start servic
Hi I have upgrqded the servicedesk to 7022 and it was fine. Today I tried to upgrade to 7500 and it failed and now servicesdesk is not starting. It wrecked the servicedesk. I have restored the DB but still no success. Can any one help me out. I do not have service desk and users are suffering. regards Talpasai
Deleting Requestors
All, Please could you advise on the following: - 1) If a user is disabled or removed from AD, and then I do an AD import into SD+, is that user removed from SD+? 2) If I remove a requestor or technician from SD+, what happens to all the requests\changes\etc attributed to that user? I am using 7022 currently. Thanks, Davey
Redesign Surveys
The current survey section is limited to only sending a survey based upon a helpdesk call being closed. I'd like to see the Survey section be separated from the helpdesk, but allow rules to be setup to still perform this function. In addition, specifically, I'd like to have the ability to use the surveys to be sent at ANY time to any email address specified within a field. Basically, I'm asking for an independent survey feature that can be used for any purpose, not just for helpdesk requests.
Desktop Central Hotfix cannot install
We are trying to install Hotfix 60344 from 60339 but get an error about “Traces from a previous installation….” I also logged a call yesterday using the send support file option to you, but no reply yet.
WorkOrderForm is not defined Error
We are getting a pop-up error saving "Exception: WorkOrderForm is not defined" when we try to edit a ticket. Can anyone explain why we are getting this error?
Desktop Central Script Repository not saving
We have started using DC and when I add a custom script into the Script Repository under Admin, it loads the entry, but throws away the UNC path details. My path is \\hccstor3\software\Dist$\TRIMContext6r2_SP4_1226 and the script file is install.cmd. When I add the entry, the \\hccstor3\software\Dist$\TRIMContext6r2_SP4_1226 part is left off and only install.cmd remains. When I run the computer configuration job, it does not work because it is only using the "install.cmd" string and not the
Event ID" 103 Source: DesktopCentral
I am getting the following errors in serveral machines after installing. has anybody else seen this, and is there a resolution? The description for Event ID ( 103 ) in Source ( DesktopCentral ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event:
Group Policy Preference Client Side Extensions for Windows XP Patch
Hi Romanus, Could you explain to me how to deploy this patch "Windows-en-US-KB943729" to all the clients as I can not find the patch in the Patch Mgmt console. I would have thought that this patch was downloaded by Desktop Central, and already been deployed as an Informational Patch. Is there anyway to force desktop Central to download this patch so I can deploy it though the patch management. Thanks, Billy.
Reboot after Patch Deployment
I have a scheduled scan and deploy job setup for patches. I have the job set to run off hours and force a reboot. The scan and deploy works fine, but the reboot doesn't complete. The computers are logged off and in screensaver mode at the time. They get the reboot command ok. After the deploy they start to shut down, but the shutdown does not complete until someone moves the mouse or presses a key to get out of the screen saver. It's kind of annoying, because you can't access the computer the
Can't Rediscover interfaces
Hi everyone, We're using Opmanager 8021 and monitoring a lot of devices. All are well except for one. We have a server that has two network cards, on two different subnets. Op Manager can detect one card, but no information on it. The other is undetectable, even though the two subnets CAN communicate with each other. If I try to run the the interface tab, it immediately comes back and says " Unable to rediscover the interfaces." When I run the test credentials, both WMI and SNMP respond with "Passed".
ManageEngine alternative to Solarwinds
Hello, I'm trying to find an alternative to Solarwinds products. I have seen ManageEngine product and in particular OpManager and DeviceExpert that could replace NCM and NPM. I have two question about those products: is there something in the ManageEngine portofolio that can replace APM (Application Performance Monitor) in order to monitor the application installed on machines ? can the ManageEngine product be installed on the same machine and can they be integrated like the Solarwinds products
ManageEngine DeviceExpert 5330 Released
Hi, We are glad to announce the release of DeviceExpert 5330. We take this opportunity to thank all our customers and users for their feedback and the continued support. Highlights of DeviceExpert 5330 Configuration Management While taking configuration difference for Cisco IOS Routers and Aruba Switches, configuration lines containing Cryptochecksum information will henceforth be ignored. For all devices, while taking configuration difference, speed token will henceforth be ignored. While taking
Email reply-to field is technician instead of default?
When we do a quick reply to a user's ticket (usually to get clarification of a request), the user gets the email just fine. However, the reply-to address is the default one that was setup for the helpdesk. (in our case that is ServiceDesk@ourdomain.com) However, we want the reply-to address to be the technician that the ticket was assigned to, or the one replying (either is fine). We know we can setup pop3 or IMAP, but really would like to know if the above can be done?
PWP in DR Site
We are testing our DR version of PWP Pro for the first time. In normal circumstances we have HA set and the DR PWP can see the live PWP on separate sites. In our DR test we break the link between the two sites, upgrade the permissions on the Domain Controller on the DR site and all log in. When we try and open PWP on the DR site, we get unknown user name and password for any domain user that tries to log in. The service is running successfully (I have restarted it and it started successfully). AD
Weekly usage reports
I would like to generate a report that was possible detreminar the days and times of the links tracked, it is possible or only with mysql? if only by Mysql, which tables need to use thanks.
attribute in scheduled reports
The atribute for IIS in the scheduled reports is disappear. Previous the update my report displayed the IIS connection, now the response time because the iis attribute is not in the list of possible value for the attribute. thanks renato
How to batch import service contracts?
I am on trial for the linux version of SupportCenter Plus v7 now. As I know, I can import the contact and account thought CSV but how about service contracts? I cannot find the icon right there, therefore I would like to know how to handle the batch import of contracts. Heavy work loads are needed if manual inputs are needed.
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