which port is require
Dear Team, how should we configure an application port over WAN so that a particular port is required to get open at firewall.Please suggest us somebody to clear this issue. Thanks inadvance, SridharMenda, 09867613433(M).
Delegation
If i delegate any user of AD to create user from AD manager... will this change also reflect on AD
CPU Utilization is 100%, threshold value for this monitor is 95%: Top 3 Processes:-Idle - 25%;mysqld-nt - 25%;wmiprvse - 25%
OpManager Build Number: 8010 Build Report Title Attention - Report01 - CPU Utilization is 100%, threshold value for this monitor is 95%: Top 3 Processes:-Idle - 25%;mysqld-nt - 25%;wmiprvse - 25% Message Message: CPU Utilization is 100%, threshold value for this monitor is 95%: Top 3 Processes:-Idle - 25%;mysqld-nt - 25%;wmiprvse - 25% Device: Report01 Category: Server Error Condition: Attention Generated at: Jun 17,2009 01:52:03 PM Alarm Details Message CPU Utilization is 100%, threshold value for
Recollect asset licenses
When an IT Asset has an Asset State of "Disposed" The license consumed by that asset should be released as an availible license. Currently the only way to release a license associated to an IT asset is to delete the asset completely. The trouble with deleting the asset is you delete all linked info to it, requests, purchase orders, etc.
Delete Departments
I am unable to delete departments. It says they are associated with another module but I have removed all associations
Removal of technician who has left organisation
Hi, How can we do remove a former technician who has left organisation with the following 2 reasons in mind: Re-claim licence for replacement technician Still retain history for historical reporting purposes.We are on SD+ Pro 7.5 Cheers, Wayde
AD Integration - does not work while passing from local pC to server
Hi, I did AD integration on the SD installed locally on the PC integrated in our corporate AD / Web . It worked OK. Then I transferred the data base to the host so they can update the base on the SD installed on the server. Then it did not work. The user name and domain are recognized automatically - but when entering password : the message says 'Unknown user or password'. Then I tried the integration directly from the server : after entering the same as locally : Domain, Controller and
Difference Between ServiceDesk Plus and SupportCentre Plus
I wanted to know, the primary differences between ServiceDesk Plus and SupportCentre Plus
XSS vulnerability in SD+
Arbitrary HTML content (including script tags) can be entered into a ticket. Impact is attacker can gain complete control over Service Desk.
Reports date issue
Hi Guys, When creating reports, the date in report displayed in USA format. How to change it back to UK? Thanks, Efem
Hardships&malfunctions
From my point of view a few things should be fixed/added ASAP. - Option Fetch OU's from Active Directory Again doesn't work properly - Consumable Management still not present in DSP 7.5 :-( - Only administrator can add new vendor. I have no idea why?
When @ is in the link line
Hi there, When we have a ex. download link with @ in the adr. line the system automaticly thinks its an e-mail. Why does it do that? It should open the file instead, and if i want an e-mail opend then my link adr. should start with mailto: ftp://ec:ec@ftp.edge-team is a part of the line and you can see the @
Locale problems in Opmanager 8 Cyrillc Russian charset
I make fix mysql/my-huge.cnf: [mysqld] default_character_set = utf8 character-set-server=utf8 collation-server=utf8_general_ci conf/database_params.conf url jdbc:mysql://localhost:13306/OpManagerDB?useUnicode=yes&characterEncoding=UTF-8 AppModules TopoDB-MapDB-EventDB-AlertDB-PollDB-PolicyDB-USERSTORAGEDB mysql> SHOW VARIABLES LIKE 'character_set%'; +--------------------------+---------------------------------------------+ | Variable_name | Value | +--------------------------+---------------------------------------------+
monitoring custom event log
Hi, on a server we have a custom created event log category that we need to monitor - how do we do this?
SNMP Not Working
hi all, We're trying to monitor the CPU utilization for a linux box using the OID of .1.3.6.1.4.1.2021.11.9.0 This is contained in the UCD-SNMP MIB, which we have loaded into the system, and have selected as a monitor. We have verified this returns valid data when using the MIB browser on the default settings of 1 second timeout and 0 retries, but when we try and apply this test to the snapshot, the monitor fails with the following message: The Monitor did not respond to the test request If the
Clicking on Maps tab--no display
I've create a user with read only permissions to view one business view. When they log in and click on Maps. It displays a blank page, no error (map.jpg). Normally with a user with more privileges it will display the first view in the list (Default=servers). Is there any way to set it to default for the one business view they have permission too? Also, when they first log in is it possible to set the home view with the business view they have access to? The dashboard.jpg shows what they see when
How to clear the Event Log
How can I clear the Event Log? Thanks
applying device templates wont work on certain servers
Hi! When i try to apply devicve templates to certain servers they arent to added, the only device template i want to have is for watching disk usage on paritions with certain treshholds - it works on most of my servers but some it wont. i have tried the snmp service on these and they are lookin just fine. what is this, is this a bug or something? what can i do about it? its really important that i can add certain templates to all servers at once because we have a lot of servers. thanks in advance!
How to monitor devices behind NAT?
I have a router that is performing NAT for a dozen or so switches. The switches behind the router have a port mapped so that they can be managed via HTTP. I want to monitor using HTTP to determine if any of those devices go down since I obviously cannot monitor them using ICMP in this case. The problem is that I can only set each device to monitor using ICMP or one TCP port. I thought about creating a new device for each switch I want to monitor and assigning them their specific TCP port for
I can not launch web client over windows server 2008
first time when i installed work fine then I did a Shutdown but when I try to launch it again not work I used EventLog analyzer and run.bat too but the web client said "Event log Analyzer Server is not running. Thanks Albert Torres
Export to PDF / CSV does not work
When I run a report and try to export to CSV or PDF the web page just hangs and ends up dieing. When I set up the reports to be emailed, I get a zip file with a PDF that has a size of 0 bytes and is not a valid PDF File. Is this a known issue? Any suggestions?
How Do You Get Eventlog Analyzer To Run On SQL Server
When installing eventlong analyzer it installs mysql. How do you get this to point to a sql server?
Connection to the Database is lost OPMANAGER 8007
Hello, i m using opmanager version 8007 and i m having frequent disconnetion of database in opmanager. When i see opmanager stop collecting data i check " wrapper.log" file and i find error BUT i find opmanager service still running. Then when i restart opmanager service it start all working..... opmanger lost connection every 4 day intervel with its database...do you guys have any fix ?????' ########################################################## INFO | jvm 1 | 2009/06/26 14:45:28 | Connection
How can I change the header image background to white?
op issue
my server that install the Op shut down, i can't run normally after restart, then i reinstall the Op, but i can't check my hidtory data, how can i restore my data?
No monitors are working with Server 2000 Machine
I have a machine with Windows Server 2000 SP 4 but none of the monitors added will work. I get the standard message: 1. Check if SNMP is enabled on this device. SNMP is installed and started 2. The SNMP request might have timed out It probably did cause it takes a long time. I did set the time out to 10. 3. The OID may not have been implemented in the MIB. If this is what I think it is I think the OID is loaded because every other server is using this monitor so I guessing it is loaded. 4. The device
Trending Reports Similar to that on AppsManagers reports
Hi, Is is possible to incorporate trending or historical reports, for cpu and mem utilization as well as availablity..Similar to that now available on the AppsManager canned reports. Thanks Maui
which port is require
Dear Team, how should we configure an application port over WAN so that a particular port is required to get open at firewall.Please suggest us somebody to clear this issue. Thanks inadvance, Sridhar, 09867613433.
High CPU/Idle top process
I saw references to this problem in this forum but no solution. We occasionally get alerts that the CPU utilization on a server is high and above the threshold but the top process is "idle". Is there any specific cause and solution to this problem? Thanks. Mark
OP-manager application stops monitoring every day
Hi, I have Op-manager installed with the DB inside an MS SQL 2005. The application server is a windows 2003. Almost every day the application stops monitoring the devices without any specific reason. There are no Down Time Schedules setup. When i try to login to the web page most of the times bu not always i get an error about the user table in the DB. In the same time the service is running fine. After the restart of the entire server all devices appeared as not monitored for a time. What are the
Changing Domain Names - Possible to retain ticketing systems accumulation of requests, solutions, assets, etc?
Basically we are growing our network and it's finally necessitated that we build a new DC (domain controller). In the process of building the new DC we will be changing the actual name of the network from blahblah.org to corp.blahblah.org. That means that when we go live we will be removing all PC's and servers from the old domain and joining them to the new one. We will also be recreating all the user accounts in Active Directory in the new DC, although a few may not end up the same groups they
Problem after upgrading to 7.5
I have upgraded SDP from 5.5 to 7.5. Now after logging in I always get the web-interface for making help requests as a regular user. No matter if I log in as a technician or local administrator. I just have for tabs. What's wrong ?
scan asset management using WMI
I have a problem when audit using ae_scan.vbs , at the time of audit data on the PC A, data onPC B disappears and in inverse. it only happened on the twice PC . the other pc is running at normal audit, in the other PC running normally at the time of the audit
Closed notification to go to ALL MERGED Requesters
When merging several issues, only the "surviving" requester gets the close notifications. The users whose tickets have been merged with another will never receive updates or closure notes. Any NOTES or WORK LOGs notifications should also be included.
Access over the internet
I´d like to know if there is the possibility to run the software hosted in a Webserver over the internet not locally, I have installed the Enterprise Edition (trial version) in my webserver. My webserver has IIS 6 and ISA server installed. SD+ responde in http://127.0.0.1:8080 What can I do?
email problems reports
I am having difficulty with sending planned reports. the emails are empty. no reports are attached. Doesnt matter if you select HTML or PDF (which is perfered) I have tested various things, but cant fint the trick in the box of magic. Can someone help me out here? ...... please.....
Due by time - where to change
Hey all, when a client raises a request without having any sla in place I get emails saying due by time. Where on earth do I change the timings for this as it seems to only give me 2 hours at the moment and when its eval its a 24 hour response. Thanks in advance
Windows Service Accounts
Does the Windows service account password reset work for local accounts? I'm just testing the product right now and I don't want to hook it up to the domain at this time, but can it reset local services using local accounts? The options in the documentation don't seem to match what I see, but it may be because I don't want to import my AD users at this time.
Need to monitor out side firewall
Hi, I'm using FA in local that is internal office it showing the all deatils Can i use this FA to get information on my other office it's in internet cloud G.MOHAN
Zip File Attachments
Is there any way to disable the zip file attachments? We are striping those attachments with our mail filter and we can't get the reports. Thanks.
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