Schedule Report erros..
I am having problems with Scheduled reports. I can successfully create and schedule a reports. Specified advanced mail options: Attachments Enabled and send as files. ------------ When the reports runs, I receive the email with no attachment, and also the zip file created contains no data always 0 in size in the audit-data directory. ------------ I can run the report via the GUI and also export to as .xls, so at least I have this option for now.. Would really like to use the Scheduled
Can AD Manager Plus send an email to users?
I am testing the software to see if it will work for me. I see it does a great job of listing things, such as which user accounts are going to expire soon. (the password that is). I'm just wondering if it is able to then email those users to let them know they need to reset their password.
Mail Fetchin
Hi, We seem to be having a few issues with fetching emails within SD+. Not too long ago we upgraded our Exchange server to 2007 and it would be that since then we have not been successful in receiving emails within SD. There have been no changes to the email account dedicated to SD. We know this account works fine as we can access it via OWA. We've also made sure that the IMAP Settings are set to plain text and that IMAP/POP is enabled for the desired email account. We have no issues sending emails,
How to set mail server using SSL?
I am on trial with SupportCenter plus v7 in Linux Platform now. Our mail server is using SSL but I cannot find this setting in the Mail Server Settings in SupportCenter console. And I think that's why I fail to fetch email after the mail server is set. Anyone can help? Thanks!
Error parsing MIB:PowerPlus.mib
Hi, Please assist. I'm running OpManager 8 as a demo for testing, and my company is willing to purchase. The only problem is that i get the following errors when i try to upload the mibs for our UPS: Error parsing MIB:PowerPlus.mib Exception while loading MIB:Could not parse the file C:/PROGRA~1/ADVENT~1/ME/OPMANA~1/./mibs/PowerPlus.mib. The error occured at the line no: 892 ,column: 17. 1. The keyword 'ACCESS' or 'MAX-ACCESS'may be missing. or 2. The keyword 'SEQUENCE OF' may be missing. or 3. The
Unauthorized Personnel able to see requests by URL.
Problem There is a problem with contacts being able to view tickets by URL. When creating a new contact, there exists an option for them to "only view tickets assigned to them." I assume this means that they are not authorized to view anyone elses tickets. When a tiket is not assigned to them, by this logic, they cannot see other tickets, nor can they search for them. However, then they change the URL, with a different ticket ID, then they are able to see it. If I supply the ticket ID referenced
Huge filesize of in mysql/data
Hello opManager support, on my opManager server I have a very huge (<100GB) file with the filename "checked". Obviously it's needed by opmanager, but it's way too large. A web search on "mysql file checked" or other variations doesn't work - too many false hits. Do you have an idea how to shrink that file to a more reasonable size? TIA GWeiss
SSH
Hi, I am trying to configure SSH so that i can monitor resource usage on our Linux servers but all that happens is that it connects and does nothing. It doesn't even start the initial key exchange. Can you give me any pointers so what I am doing wrong? I have turned on debugging on the Linux box and all that happens is a connection to port 22. Regards David Scotland
Does AppManager support Secure Telnet using SSL?
I have an AIX (5.2) server I want to monitor. The application running on it is configured to accept secure Telnet connections only. Standard TELNET is disabled, and SSH is not currently an option. The AIX monitor only has these two options. Can I use Secure Telnet some other way? Thanks
Allow templates to be applied to existing requests and change fields
In 7.5.09 you cannot overwrite values in an open request using a template. eg The "call status" field cannot be changed if it is already set as "open". Please make a configurable option to allow this - for example to close common requests with a common resolution completing all mandatory fields. Useful as a "quick close" feature on common issues, ensuring the correct category, etc is chosen. This is how it used to work in 7.0.22 - please make this facility available again as a choice.
SLA based on responded date
Is it possible to create SLAs in ServiceDesk based on Responded Date?
How to schedule a task to every monday?
Hi, we are testing the ServiceDeskPlus and its great. But we need to schedule tasks and we don't know if that is possible in the current version. We know that we can schedule a task for a technician from today till next week. But we need to schedule some tasks for every monday, tuesday and so on and it's too much work to schedule that every day. Is there any possibility to do that in ServiceDeskPlus? regards
How to create a Task for every Monday, Tuesday and so on?
Hi, would be nice if someone can help me with that :) regards
Update the Contact
Hi, It is not possible to update the contact always... some Scenario: 1. When any reseller email us to contact the end user without email ID 2. When any Sales(other Teams) ask to call a customer (without Email ID) 3. The email forwarded from mail-client. There are Renewal Follow-ups and other important email which is forwarded from mail client to Support Center. Some times, the support Center gives an error, saying that the "Contact already exists" even if the contact name and email address
Import Firewall log from Cisco ASA 5510
Hi, I am evaluating this product for a customer of mine and I am having issues with importing firewall logs from a Cisco ASA 5510. After the program has parsed the logs, I cannot find any way to view or generate reports. Upon further investigation, I see that the import log feature is for Squid proxies and in order to analyze firewall logs, I would need to utilize a syslog server. The problem is that I do not have access to a syslog server, nor do I know if one is running. I simply have offline
Licensing and Subscription
Hi We are very much interested with Service Desk and Asset Explorer.. however.. as per the website.. you are only offering it on a yearly subscription. What we are looking after is to buy the software so we don't have to renew it yearly. Do you have this option? Thanks
Log Collection
My company is considering the use of EventLog Analyzer to manage events from 100 servers on our global WAN. Do you have any documents that describe how the event logs are gathered, what we might do to conserve bandwidth to ensure our WAN links are not adversely affected by the event log data transfer?
Can a requester blong to multiple sites?
I have the sites setup with about 5 diffrent sites. I have a requester who may need to enter a ticket on 2 or 3 of the sites. I have not seen a way to add the a 2nd or third site to a requester. I am thinking I will need to add a login for that user for all 3 sites. Any help on this would be great thank you. John
Changing Dial-in option ?
Testing the AdManagerPlus Demo edition, I am searching for the possibilty to change the Dial-in option for users. It can be viewed by: AD-reports=>User reports=>Dial-in Allow Access or AD-reports=>User reports=>Dial-in Deny Access But I cannot find a way to change it.. Can this be done ? Thanks.
Is there a user "logon" log in Service desk?
Hi, Does anyone know how we can determine when (and how often) a user logs into Service Desk via the portal? We are trying to encourage more usage of the portal and less reliance on E- mail but have no idea how little it is used. Thanks
Disk Utilization is way off
This is what OpManager tells me : Used Space : 2728 % This is what i get if I run a df -h on my server that OpManager it checking Filesystem Size Used Avail Use% Mounted on /dev/mapper/VolGroup00-LogVol00 1.6T 51G 1.5T 4% / Anyone know what is wrong, seems to be the problem on all my Linux server (CentOS 5.3) Monitoring using SSH on OpManger.
hp sim and app manager best practice
Hi, Has anyone experience with linking hpsim and appmanager? I can recieve the traps from hpsim and I'm looking for a good implementation plan. Now I receive al traps trough 1 listener and thats not really giving a clear overview of the problem. TIA Rene
MS SQL 64 bit support?
Running OpManager 8 hotfox 8021 Does OpManager support 64 bit MS SQL? I get error: "80041010 - Specified class is invalid. I did prevous OpManager installations and with all adding SQL monitoren went succesfull. All were 32 bit MS SQL.
Missed alerts
Hello, We are running Applications Manager (Build No:7102). The other day I had one of our production application servers go un-responsive for 20 minutes. Appmanager should have alerted us when it detected no response from the server. However we didnt receive the alert notification for 20 minutes. Normally, Appmanager detects faults and send out alerts and executes any recovery scripts just fine. What would cause the 20 minute delay in sending out alerts? Email queue was NOT backed up in our system.
mysql-8610 directory
Hi, we've migrate our application manager in version 9 and I want to know if I can delete mysql-8610 directory because it takes a lot of space. Regards, Rémi Roche
Report combination on resolve time
Hello, I am looking for a report but i can not find him and i do not have the knowledge to create my own query. We want te see the time a request is resolved. Because the users are not very consequent to close a request. I would like a report per Priority like this: Request ID Requester Catagory Subject Status Creation Time Resolved Time Closed Time Then the sum of the requests on priority the max, min and average time between request time and resolve time. Im sorry for my english. I hope some one
Adding new category in Device Templates
I have a temperature monitoring device that I would like to add to OpManager v8. I've got the MIB from the vendor and was able to successfully upload it into OpManager. There is no category in the Device Templates for this device and I could not locate anywhere on how to create a new category. I was hoping to at least classify this as a network appliance. Thanks.
why can ui run this in query analyser and not in the query window in reports???
SELECT resource.RESOURCENAME "Resource Name",resource.ASSETTAG "Asset Tag",product.COMPONENTNAME "Product",resource.SERIALNO "Serial Number",resFields.UDF_CHAR4 "Make",aaaUser.FIRST_NAME "User",deptDef.DEPTNAME "Department",resFields.UDF_CHAR5 "Model",regionDef.REGIONNAME "Region", reslocation.siteid "siteid" FROM Resources resource LEFT JOIN ComponentDefinition product ON resource.COMPONENTID=product.COMPONENTID LEFT JOIN ResourceOwner rOwner ON resource.RESOURCEID=rOwner.RESOURCEID LEFT JOIN ResourceAssociation
Active Directory
Hi all, I'm monitoring Active Directory on 2 DC's. For some reason, the first DC is working fine apart from the AD store dial telling me there is no data available. The second DC's AD store dial is working fine but the majority of the other mornitored process etc are displaying as n/a even though the WMI and SNMP credential check both pass ok. This DC is also a VM machine. Is there any reason why this might be happening? Matt
Sites not listed for technicians
I have imported all requesters from AD along with their sites and its all populated correctly. I then promote a requester to a technician but in the Available Sites selection it's blank and associated sites says "No sites available". Looking in Sites, I can see them all and they appear to be correct. This is the same for all technicians. Manually adding a site without using AD gets the same result so I'm not sure if its my wrong config or if its a bug somewhere. I'm on build 7508.
Determine user's last login to portal?
Hi, We would like to have an idea of how many of our associates successfully log in to our Service Desk Portal. We're trying to encourage the use of the portal for support requests AND system status messages. Is there a table or log that might provide the last login data/time for each user? Thanks
questions about business rules
By creating a business rule with default parameters works perfectly, but when I made it for a site stops working and no matter if I put the same configuration example Business Rule details: Rule Name mail Site * Business Rules When a new request arrives: Define rule Match the criteria below Subject contains "b" Match ANY of the following (OR) Actions set Assign Technician to "root" This works perfect, when I create a similar rule but within the scope of a site, I stop working,
I have a user _Template and want to see what the Member of is for this user. How do I do this.
I have several _Templates that we use to create users from. I want to see who the "member of" is for each one of these templates. How do I do this.
Email forwarding at different times
Hi, We are evaluating SD Plus and cant seem to see how to do the following. We have support around the world to follow the sun, and as such we want to be able to notify different support reps at different times of the day when a request comes in. So The standard time will be set to UK and then when a request comes in between 9am and 5pm an email would be sent to a support rep in the uk after 5pm an email needs to be sent to the next available support rep in Australia Is there a away to do this
Schedule Visibility
Hi Is it possible to allow all of my technicians to have access to the "Tech Availability Chart"? At the moment it would appear that only admins have access to this. Thanks Gary
How do I do a call history report
I'm trying to build a report that shows who's allocated or picked up a calls within Service Desk. Any ideas as the fields within the built in reporting don't seem to hold this information?
Change Calendar Issues
I have noticed an issue in the change calendar: I navigated to the change calendar, then selected "Week" to view this week. I then changed the filter to "All Changes" and the view moved forward by one month. I changed the view again, and it again moved forward by a month. I'm guessing this is a problem because it is close to the end of the month, and the system is selecting the wrong time frame to view.
ServiceDeskPlus SSL Certificate
Hello Can i have two or more certificates to my servicedeskplus? Example: https://name1.testing.com and https://name2.testing.com If yes, i've created a new keystore to the "first" certificate (name1.testing.com) and then a genereate the CSR How do i generate the second certificate? Thanks in advance for your help Rgds
gc time in the java runtime monitor
could anyone explain to me how the gc time (%) is culculated in the java runtime monitor. If i do it thru java tools i get totaly diverent values
Email Alert for Priority 1 Ticket
Everyone, When Priority 1 tickets are logged, I want an email to go to a ServiceDesk Group, or an email address. I can see how to assign a P1 ticket to a group, but I can’t see how to create the email. I’ve looked in Business Rules and in Notifications. Any help?
Next Page