Hi,

It is not possible to update the contact always...

some Scenario:

1.  When any reseller email us to contact the end user without email ID

2.  When any Sales(other Teams) ask to call a customer (without Email ID)

3.  The email forwarded from mail-client.  There are Renewal Follow-ups and other important email which is forwarded from mail client to Support Center.

Some times, the support Center gives an error, saying that the "Contact already exists" even if the contact name and email address are available, and if is too difficult to update the status.

We need to resolve the above issue immediately.

Thanks
Sam
Firewall and Eventlog Analyzer Team