URL Monitor -> Threshold Settings?
Admin -> URL Monitors -> Click on existing URL monitor name -> Click "Configure URL" in upper right -> Click "Threshold Settings", and then click "Enable Threshold" Now an area called "Threshold Settings (optional)" comes up. How do these values apply to a URL monitor exactly?
mail fetching problems - advanced logging
Hi, We currently encounter the following error when trying to fetch mail: Error processing email with subjectOfMail : Test an Support and messageid : <3F811F49ED722A4D8B46605E571E7CAD01DCA111F3@llex01>. SO STOPPING THE THREAD Any idea how to solve this issue? Is is it possible to activate a more advanced logging level? BR Verena
default user/admin?
I installed applicationsmanager9 and am currently looking at an inlogbox. Anyone any idea what I have to fill in in order to be able to log on to the webclient? Many thanks in advance. Bert
Archive Cleanup
Hello, EventLog Analyzer (EVA) doesn't prompt how long to maintain archive data. This is a useful feature that exists in the sister product Firewall Analyzer. When will this be available for EVA?
Audit Logs Access Report
Hello, Can you tell me what type of events that would be recorded in the Audit Logs Access Report. Also, what do the following events mean: Audit Logs Cleared Audit Policy Changed The users manual does not give any real detail as to what one might expect to see in the audit logs. Any feedback you can provide is much appreciated.
how to a) create a copy of a standard report? b) cross the two modules Resources and Software in SQL?
Hello I would like to create a report based on the standard report 'Software Summary Report' of the 'Workstation Summary Reports' section. I.e., I want to create a list showing on which workstation is installed "Acrobat Reader" for instance ==> Filter on 'Software name' Is it possible to create a copy of the standard report 'Software Summary Report' and edit the copy? How? If not, how can I cross the two modules Resources and Software. This is not possible via the 'new custom report' function. Can
Customer Report Help, List of Workstations and Date Certain Software Removed
Hi, I am looking for a report that will list a workstation, user assigned to it, and date a specific software was removed. Looking to generate a report that will list all workstations/servers on when we uninstalled office 2000. Also would like one that shows when a specific software was installed. Thanks,Dave
"Email" on Requester's login page
Is there any way for me to put the "email" field as the Requester is logging in Requests?
Zoom-function in maps
Hi, Don't know if this i the right place to post, but I'll give it a shot. It would be very helpful with a zoom-function in the mapview. As it is now i have a lot of links in one of my maps and they get all cluttered up. Regards Mathias!
Problem restar service Windows
I have problems restarting a service on windows, not working and I do not know why, where can I see the problem?
can i use sms in linux server
when my server gets some erros ,i want it sent message to my mobile .my os is centos5 .
i can't create a new monitor in my ap
only two in my page
ESX 3.5 Servers Not Adding Correctly
Hi I have installed Opmanager 8 and have set up WMI - SNMP and SSH (using : : # for VMWare) (test SSH with Puty and User Details work ok) The Auto Discovery has found and says added the ESX Server, but these do not show up. If I try and add these manually OpManage says these are 'Entries for the device are either partially added or removed' Any ideas Thansk Graham
Google Earth Integration
Attached are 2 files that I use to display Opmanager status in Google Earth for our big screen in the NOC. NOTE: OpManager database must be accessible either locally (mysql.sock) or remotely via tcp. see posting h$$p://forums.adventnet.com/viewtopic.php?p=3947#3947 My OpManager install has some custom fields in the CustomFieldsForDevices table. These are added in gui in the device notes tab. Icon images are from the /OpManager/webclient/devices/images/ directory. To use these, they must be copied
Where is the google map stored, want to add overlays like weather.
Is the google map stored on the local OpManager server? I would like to add some overlays to it like weather radar which can be done on the maps.google.com site but I do not see my OpManager map under my google account. If it is stored on the OpManager server would it be possible for the developers to make it so we can add overlays? Thanks! Kevin
"Utilization" monitors not returning data
I've just installed OpManager 8 and am having issues with getting data to display in any of the "Utilization" monitors. We cannot run SNMP, so I am usign WMI. I test the credentials and they work, and I can do a test adn it brings back WMI data. But OpManager doesn't seem to want to do it on its own.
Size of a file
Is there a way to monitor a file and notify when it reaches a certain size threshold.
Router Time not in sync
I am receiving error messages that indicate my router and my server time are not in sync. My server and my routers are syncronizing from the same NTP server and the time settings as recommended in the setup-cisco-netflow.html#timesettings file are properly configured. When I show clock on my routers, they are the same as on my Netflow collector. What else may be causing this?
Renderer Exception when showing addtional asset fields
I upgraded from 7022 to 7500 and then to 7502 (finally! sighsss), and restored the data. Now I have a problem, I am getting [Renderer Exception] caption for the asset grid columns when showing addtional asset fields. The real name of the additional field is not shown, only this strange caption and the asset grid's "column chooser" cannot be displayed! What happens?, The new release is very nice but Im still suffering with 7.5!
How do I allow a technician to create venders and items when they are creating a new PO?
I tried to setup a new role and allow full control in purchase but they can not create venders or items. I did assign the new role to the tech. Thanks Marty
Change the reply-to address to the assigned techs name?
By default, ServiceDesk sends a reply email to a requester and the reply address seems to be the SMTP reply-to address (like helpdesk@mycomp.com). So if a requester puts in a ticket, and I hit the reply button to ask the user for more information- when they reply it goes to helpdesk@mycomp.com. That would be fine if we are doing the pop3 pickup thing- but we are not- and I would like it to go directly to the technician. Is there a way to change this to the assigned technicians name?
Asset Disposal State
If an workstation asset is set to a "disposed" state, can if be made so that that same asset does not show up under "workstations failed during scan". If its disposed its obviously not plugged into the network and will not scan. We have about 10 older pcs in there showing up. Thanks, Dave
Asset Discovery: Restrict AD Scan to 1 folder OR IP Range failures
Evaluating the FREE, 1 Technician version. Need to discover Assets but I am unable to get much information on it. 1) AD Scan needs to be restricted to 1 OU folder - is there a way to do this? I am 1 department of a larger organization and we only have 1 OU folder where our assets are. I don't want to scan the entire domain and pull in other departments comptuters. OR 2) Using Network Discovery, IP Range - I get about 50% failure rate and don't know if it is a simple firewall issue or not.
Asset Management purging of old assets
I need to get our Asset component of SD+ better functioning, we currently have 18 months of info there and I think very little is of interest. Is it possible to remove all assets and scan again?? Or is there a better way, we are using MSSQL and V7008? Thanks in advance
Loss of Formatting
When a technician or a requestor enters information into the Description field and formats it using the built in text tools in ServiceDesk, once the request is submitted the formatting is lost (such as if you change the text to blue and bold it changes it back to black but keeps the bold.) Same goes for when a technician enters a resolution and uses the text editor to change the text (such as to make something bold and red so the requester will see it when the automated e-mail is generated). Any
which folder contains the logos?
hello, we use a cold standby client/db setup here and this weekend i had to do a failover. i had thought that by copying the custom, inlineimages, and file attachments over from the production sever that everythign would be on the new server (outside of my DB which is stored on a SQL box)....but this is apparently not the case. where do the custom logos get stored in service desk plus? thanks. i took a hit on my test by auditors; and that is annoying since i called support and was told that those
Changing the Verbage and Appearance on the GINA Tool
Is it possible to create a custom GINA as opposed to the standard one issued? Can we also modify the page dispalys the buttons to UNLOCK, RESET PASSWORD and WINLOGON, they are skewed and I know appearance will be an issue with the higher ups.
Request for Report Query Help
Hello all- I was a bit surprised to find (or rather, not find) that a very typical report I see in most inventory/helpdesk apps is not a canned report in Service Desk. What I want to be able to do is for it show me a list of filtered apps- and what Workstations they are on. For instance- I need a report that tells me all the PC's that have Adobe Reader and Adobe Acrobat- and show me the version they are. I started to edit a query, but just couldn't get it to come up right, so I got close and exported
Sort Combo Box entries
We have a large number of departments. In the combo box they are sorted in the order they were entered, which makes it hard to find an entry. Is there a way to sort these entries (alphabetically) or to put them in another order?
pls help on SQL statement : number of times per installed software per department
Hello Could anybody give me please some help on a query which reports me the number of times a software has been installed in a department. Here is the list of the installed softwares. How to extend the query whith the information of the department? SELECT Max(SoftwareList.SOFTWARENAME) "Software",Max(SoftwareList.FILEVENDOR) "Manufacturer",COUNT(DISTINCT(SoftwareInfo.SOFTWAREINFOID)) 'Installed' FROM SoftwareGroupMember LEFT JOIN SoftwareList ON SoftwareGroupMember.PARENTSOFTWAREID=SoftwareList.SOFTWAREID
Phantom Report
Some of our users are receiving a scheduled report email every morning from SD+. However, the email does not have the actual report (either as a spreadsheet or .pdf file) visible unless you forward the email, then it shows up. That's one issue. But the main problem I have is that they no longer need to receive the report. I log in as the administrator and there are no scheduled reports in the system. There is not even a built-in report by the name of the one they are receiving. So now I have
Searching...
Hi! I have a suggestion to make the system usability better: Every time we want to search according some filters (and have lots of columns =)), we need to roll the screen right, click on the search icon and roll the screen back to left to type the needed information: It will be faster if the search icon remains at the left side of the screen. Thanks, Marcelo Romera
Are non-english operating systems supported with current hotfix (build 60344)?
Hello DesktopCentral Support Team, does the current hotfix build 60344 support patching non-english operating system releases already? Is this tested and supported by Manageengine, or beta status?
Problem with Dashboard View
I recently installed the latest version of AD Manager Plus on a new server and migrated my data over to the new server. Now the charts do not display on the dashboard view, I have attached a screen shot. Any ideas on what happen?
Build 8021 OpManager Client Login Screen displays "OpManager 7".
After successfully upgrading from OpManager v7 to v8 (Build 8002), I upgraded to Build 8021 by installing SP2 and HotFix 8021. Then I noticed that the Client's Login Screen displayed "OpManager 7". However, after logging in, it correctly displayed "OpManager 8". Anyone else have this issue?
Apply Service Packs in Linux text mode
How do I install service pack in linux non graphical mode?
How To Setup A Default SLA That will be Applied To All Requests ?
Hi There, How Can we setup the SLA so that a default time frame (let's say 4 hours) will be applied to all incoming requests ? Thanks
Asset Discovery
I am trying to find some documentation on this.. and the Admin and User guides don't seem to help. I need to discover assets on an AD domain. 1) Unfortunately I am a single department of a multi department organization. Active Directory Domain contains multiple OU folders. I want to scan just 1 OU folder for assets.. not the entire Domain. I can't find a way to restrict the discovery of assets to 1 OU folder within a domain. OR 2) Scanning a Network (IP Range), I get about 50% failures -- I think
CBQoS gpaphs disappears
Hello! We are finally upgrading our license to version PLUS, and after several days of the use we have found one problem. CBQoS function graphs works very strange. After NFA starts everything works but after some hours a graph disappears and at screen displays �No data available�. If I restart netflow analyzer service after several minutes� graphs appears again. How solve this problem?
Can I limit the number of email alerts sent?
I have set up an alert to indicate an unauthorized access to particular systems. The event triggered and all network admins received over 900 emails since the system was attempting to be hacked. Is there any way to limit the number of emails sent out when the same error condition is found over and over?
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