Zip File Attachments
We have a client that uses Symantec Endpoint Protection, where the global settings do not allow attachments with .zip extension through. They are quarantined every time. Is there another method of delivery for the reports, or are we just not going to send the client the reports? (reading between the lines - "find another product") Thanks
ManageEngine Password Manager Pro 6.1 Released
Hi, We are glad to announce the release of Password Manager Pro 6.1 (build 6100). We take this opportunity to thank all our customers and users for their feedback and the continued support. Highlights of PMP 6.1 Nested Resource Groups: Option to arrange and maintain resource groups in hierarchical structure (groups, sub-groups) for navigational convenience Password Explorer: 'Home' tab re-arranged in an intuitive way to provide easy access to the passwords owned and/or shared. The explorer contains
dashboard refresh rate
i was wondering where i can set the upderate interval for the dashboard? so that it refreshes itself once in a while
CPU Util ?
Hello, Idle process is submit with other processes couses treshold ... ?! Can You help me ? Best regards, Z
Latency from syslog message to display on GUI ?
So I have setup EventLog Analyzer and it is accepting syslog based messages from 2 of our network devices... all works well, we have EventLog Analyzer listing on port 1514... What is odd though is that the messages sent to Eventlog from our network devices is taking 15+ mins to show up. What I mean is that if you go to the home page and click on the number under TOTAL for one of the hosts the records are 15mins previous and do not show the latest sent messages from the device... Is there some sort
problem in customizing graph (poll data)in adventnet
Hi I did some change in getInstancesForPD() of SnmpCurrentGraphController.java () for getting some change in currentgraph of poll data in case of performance management.but i am not getting any change in my standalone client application(webnms). I did everything like compile JFreechart from bean builder,put new performancegraph.jar with modified classes in /netmonitor/build/ ,put this performancegraph.jar in startApplicationClient.bat but i m unable to see atleast "hi,hello" printed from this java
problems witn emailing reports
Hi. I am making reports and have some sceduled. I have them emailed to our accountmanager, but he recieves empty emails. I have tried running the reports and they are fine with graphics and all, but if you email them, and it doesnt matterif you select HTML or PDF (which is prefered) the email keeps coming in empty. Email addresses work. Whats the trick?
ADManager Plus-comparision adn difference
Let me know what's the differenc between ADManager Plus and AD Audit Plus.
Scheduled Reports
My scheduled reports are no longer running, I set them up, and they ran twice, then they stopped. Is there a log file that I can look at to troubleshoot this issue. Thanks
Where has February gone?
We have recently installed hotfix 7016 which finally fixed most of our reporting issues. However it seems now that the popup calendar used for selecting custom dates seems to have forgotten that February exists? We are able to select any other month, February is simply missing? This is the same in IE and Firefox.
Please Help | Restore Data
Database not started. Starting......... 2009/06/30 10:02:04 com.adventnet.db.adapter.DBInitializer startDBServer INFO: Command to start DB server [cmd, /c, "..\bin\startDB.bat", 33356] java.lang.Exception: backup-info.xml not found : C:\AdventNet\ME\SupportCenter\b in\..\backup_info.xml at com.adventnet.servicedesk.tools.RestoreSDBackup.getBuildInfo(RestoreS DBackup.java:613) at com.adventnet.servicedesk.tools.RestoreSDBackup.restoreDatabase(Resto reSDBackup.java:127) at com.adventnet.servicedesk.tools.RestoreSDBackup.main(RestoreSDBackup.
Export Products Data in csv format
Hello, i'm running Build Number : 7014 I see that is possible import products from csv, but is possible to export all my products data in SupportCenter to csv file? Regards. Francesco
Java.exe consuming 100% of CPU
I have a server with BUILD Manger ServiceDesk Plus 7500 and am having performance problems with this server, the process JAVA.EXE this consuming 100% CPU and I still can not resolve, already restart the server but the problem continues. Could someone help me? Thanks for help, Atte. Adalton Narezzi
Netflow Analyzer 7 Professional Windows 2003 Process and useraccount
We have a Professional version of ManageEngine Netflow Analyzer running on Windows 2003 R2 SP2. Need some information regarding the netflow service processes. What is the process/image name(s) for the netflow service/collector? What windows account does the netflow service/collector run under? We have also moved our Netflow Analyzer installation to a new server recently and have an issue when the licence file was applied to the new installation. The licence should be for 20 interfaces but when we
ServiceDesk not responding. PLEASE HELP!!!
This morning our ServiceDesk Software is becoming unresponsive. Multiple times we have restarted the server with no success. We finally had our SQL admin check out the backend SQL 2005 database, and he found this statement blocking other statements. He cleared the statement, but another one came back with a different resource name. The symptoms start with not being able to access the assets tab, and then spread to the whole program becoming unresponsive. We are on 7.505 and dead in the water....Please
Define default Request view columns for Techs
When a new technician is defined, until they customize their columns, have ability to control what their default view settings are when they first log in.
Change text on tabs
Is there a way to change the text on the tabs in the user portal? For example we want to change the text on the tab for "Reset Q&A"
New Request Contact Number
When a new request is created, there is space for a contact number, however one can't edit the contact number? It will only pull in the contact number and name from our active directory. How can we set it up so that we can edit the contact number?
OpManager remote monitoring errors
I am a user that monitors a network using a remote log in to OpManager. I work off of two different networks, on the primary one that I use to monitor OpManager I continue to get errors. I am using I.E. and get the error "12152: unknown". On the other network, I can monitor all day with no errors. Unfortunately, due to network security restrictions, I do not have access to all of the settings on both networks to be able to comare security settings, etc. Does anyone have an idea as to what would
Group Consolidation
How to consolidate groups? We have had a lot of groups that had been created and we would like to consolidate them. Is there an easy way to consolidate the groups as well as the permissions on the folders that these groups have been assigned. Is there a tool from ADVENTNET to do this? thanks, John
I can not launch Eventlog Analyzer
Installed on a XP machine. Trying to luanch Programs > ManageEngine EventLog Analyzer 5 > Event Log Analyzer but it does not work. Any inpu appreciated. Thanks
which directory should be copied for attachments?
Hello, can you please tell me what the default directory is currently for the file attachments? The reason for my asking is that we are doing mock Disaster Recovery drills and found that when we attach to our database server from our DR site, attachments are missing since they are stored on the applicaiton server. however, for on reason or another i seem to have file attachments that appear to be fresh in both of these folders: D:\ServiceDesk\fileAttachments\Request D:\ServiceDesk\bin\Attachments
Associating a technician with a domain
I need to be able to associate a technician with a domain when I create the technician manually. At the moment, it seems to only associate a domain if you do an AD import and then convert a requestor to a technician. Also, can someone explain to me the difference\benefits of using LDAP authentication rather than AD import and then passthru? Thanks, DS
Rediscovery interface
Hello I have several cisco 1800 which I will not receive traffic information on the interface. When making the rediscovery displays "Error". Someone can help me? thanks
Rx Tx Traffic NA
Hi, On my Cisco 3845 router, the standard section of interface with all data show the traffic data as Not Available (NA). Before working properly, I have done something that I do not remember that something has changed Why does this happen?
String in Script Monitor
Hi everybody, Can you tell me the format of the data we can put in our output of script Monitor please ? Is it possible to put some blank caracters ? What is the maximum lenght for a string in an arry ? We try to buid array in the script monitor with a column with some string which have some blank caracters and perhaps too long. Nothing appears! Thank you for your help. Jerome Linxe
find the attached notes
Hello! Is there a possibility to find the attached notes to tables OpManager 8?
Cisco Unity monitoring ?
Hello, is it posible to monitoring Cisco Unity server ? Best regards ,
Sound notifications on linux platform
I tried to configure sound notifications on a remote Windows XP machine. To get started, I found winexe (http://eol.ovh.org/winexe/) and configure Admin->Notification Profiles->Run Program->New Profile Name: Play_Sound_on_Remote_Computer System Command properties Command Name: /usr/bin/winexe Program Arguments: -U nms%nms //10.1.0.107 "mplay32 /play /close C:\Windows\Media\nms.wav" When running on the bash shell command works when run the "Test action" is not stdout.log 19:04:07:101 PM PROFILE ------------->
PO unable to receive Items
I tried to receive items after it has been approved and I'm getting an error message saying "Unable to receive items". I'm using SDP 7503.
Mails suddenly not displayed anymore
Hi, I have a request for which I have had e-mail correspondence with several collegues. This correspondence used to be visible. Suddenly, the whole correspondence is gone. See attachment for screenprint. Please note that the http status message is part of the request, it's not an error message generated by ServiceDesk. Also, when I want to check what happened and consult the history tab, nothing shows. See attachment. Is this a known bug/issue? Is there a workaround available? This problem only
Disposing Assets
We have had a few workstations completely die and we have decided to dispose of them. I have noticed that when disposing the licenses that were used from the pc are no longer used. However I would like once the asset is changed to disposed for that all the software installed on that asset to be uninstalled in the audit history. Thanks,
Departments Problem
Hi, I am using the AD import currently and I finding some problems on 7500.0 When an AD user is imported on the requesters list the correct department is listed however if I open the requester up they have none set. If I set a deparment for an AD imported user so I can then allow them to view all the requests for a department it will be lost when all the user information is imported again from AD over night. I tried an upgrade to 7500.8 but I get the OU bug so for the moment upgrading is not
When a technician is away (temporarily)
If a request is OPEN and associated to a technician, and a reply comes in from the client, is there a way for a group of technicians to be emailed rather than just the associated technician? On occasions if somebody has been called out of the office or has been involved on a job for a long time, incoming replies to cases that they are working on can be missed. Is there a setting within SD+ that I haven't seen, or have any others found a workaround that covers this please? Thanks.
All maps gone
Hi, We just purchased Opmanager after a month of evaluation. When we recieved the serial I reinstalled the server to have a fresh start. I have added all our devices and set the correct speed of 500+ tunnelinterfaces and built maps for different businessareas. After a restart of the server however, all our maps are gone! Even the built in ones (see pic below). - - - cut - - - If I add the widget "Business View Summary" to my dashboard I can see all the views I made and number of devices
Version mismatch
Greetings, Just a curious question here, I was looking through my Add/Remove Programs on a server running OpManager, and in there it details that I am currently running OpManager v.6 when I am currently running v.8. Just unusual, but wondering if any one else has noticed a similar action. Rob
Group Alerts
Hi We have created groups in this order, CompanygroupName then Systemarea_subgroup then Subgroups -Production,Dev and Test, So within the Production dev and test subgroups are the associated servers. These groups are created on a admin node with multiple monitoring nodes reporting to the admin node. We want the alert to give the Systemarea_Group Name, Server Name and critical attribute eg, cpu utilization. Please advise how we go about this. Thanks
SNMP:: Is it possible to have one NMS and multiple agents all on single host pc
Does anybody knows is it possible to run a SNMP manager and multiple SNMP agents on single host?? if possible sugest some links to read.
Rediscover doesn't eliminate devices removed from ESX virtual server
Can anyone give me any ideas on removing virtual machines from OpManager 7? I do "rediscover", but it doesn't see that I have removed machines. Thanks for any help I may get...
Disk Utilization seen on Op is different than the Solaris Server
Hi, I've recently noticed that the Op disk utilization for one of my Solaris Server is giving me a 98% disk utilization. I've gone into the server mentioned and performed a manual check on the harddisk space. But i note that the disk utilization are still healthy, and not 98% The following is the screen capture when i performed the df -h on the Solaris Server. # df -h Filesystem size used avail capacity Mounted on /dev/dsk/c1t0d0s0 56G 22G 33G 41% / /devices
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