Combining other ManageEngine products on same server as OpManager?
Hi, I'm wondering if there's any documentation regarding, or if other users have experience with combining OpManager and other ManageEngine products on a single server. Specifically I am thinking of OpUtils, Password Manager Pro, ServiceDesk Plus, and maybe even Desktop Central down the line. But if there is a general matrix of what can & can't be combined within the ManageEngine products, that would be very useful. I know OpUtils has its own trap receiver, which obviously would conflict with OpManager's
Domain Controller categorizing
I want to monitor one of our Domain Controllers as a basic server. Everytime I change the category to Server, Opmanager switches it back to a Domain Controller and redefines all my monitors. Can I tell it somehow not to redefine the category? If not, can I disable the use of the Domain Controller category? Thanks in advance.
How do you use Device Templates for servers?
For servers, specifically Windows servers, that you are monitoring for both Windows WMI items and hardware SNMP readings what kind of device template do you use? I want to monitor a Dell PowerEdge server running Windows 2003. I started to setup a Dell server template with Dell SNMP monitors, temperature readings, raid status, voltage reading, etc, but when I apply it to the server I lose all of the Windows readings, disk space, memory usage, etc., and the server does not have the Windows icon on
"Moving" History to Another Technician?
We originally bought SDP with 3 technicians included. One of the technicians so named is (of course) the Administrator login. However, only two of us need access on a regular basis in the course of our jobs. One of us has been signing on with the Administrator login, and I'd actually like to change that. Is there a relatively easy way to "move" all that ticket and request history over to another technician login?
Office Combo Box
Hi We are currently running 4.4.0 (Build 4400). I have populated the combo boxes to make it easier for techs to create users without spelling error etc in AD. I've listed all our Offices (Total of about 25). When creating a user we are only presented with the first 10 options in the Office Combo Box. Can this be extended? Regards David
Technicians the ability to delete communications from the Requestor Conversation
I would like to allow technicians the ability to delete communications from the Requestor Conversation portion of a request. They currently have the delete button but they get a screen saying they do not have sufficiant rights when they attempt to delete a communication. Example: A technician sent an email to ServiceDesk Plus with an incorrect request number in the subject. (##wrong request number##) The technician would like to delete the incorrect communication. Does anyone know where the setting
New User - Having authetication issues
I am evaulating Desktop Central to manage computers over the WAN that are not part of a Domain or Workgroup. These are stand alone systems that act as Kiosks and all share the same administrative userID and password. I have deployed this in our lab with no firewalls and on systems that are on the same LAN. I have succefully deployed the client (manually) and have it setup under a remote office. However, simple oerations such as restart/reboot do not work. It returns "login failure: unkonwn user name
Clear browsing history/temp files
Does anyone know of a setting in DC that allows me to set up a config to clear users' history & temp internet files? Thanks, BS
Can ADManager authenticate with active directory at logon?
I have recently installed ADManager Plus and we have 5 user licenses. Is there a way to authenticate those users through Active Directory or does everyone use the admin account? Thanks!
Solution search not working.
Hi, Im using SD 7.5 build 7509. I have populated the solutions tab with some of my own solutions, but I am finding that the search isnt picking them up even when you enter the keywords! If there is one key word then its fine like "excel" but if its like "file not found" then it will not find it even if you put that into the key words and type that into the search. I have tired different ways like putting file not found, file, not, found, "file not found", and nothing comes back. Does anyone else
Log Files?
What is the purpose of the .txt log files under the C:\AdventNet\ME\Firewall\bin directory? Can I delete those? Are they used in the archving or real-time process? They are taking up about 15Gb of space and that was why I was curious about it. Thanks in advance!
Ubuntu 9.04 64bit installation (doesn't install)
./ManageEngine_NetFlowAnalyzer_7002.bin -console
InstallShield Wizard
Initializing InstallShield Wizard...
Searching for Java(tm) Virtual Machine...
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Preparing Java(tm) Virtual Machine...
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.......root@server:~# Is
Can tasks be included in Preventative Maintenance Tasks
So far, I cannot find how to do this. Effectively I want to create automated 'Daily Check' Procedures for the technicians. Rather than create a new request for each morning's activity (e.g. server checks, voicemail, email and other 'routine' functions), I'd like to create a request not disimiliar to a 'New Joinee' template. The New Joinee (default) template includes a plethora of tasks to be completed, before the request can be closed. Following the same logic, it would be useful to have this created
Asset Management : Issues & Questions
Hi, There two areas of Asset Management I’m having problems with. 1. Multiple IP’s We have a number of servers that host multiple IPs (Typically IIS boxes). Some of these servers host up to 20 IP’s. How can I get SDP to classify these as one Server? 2. Workstation Classification Everything is detected as a Workstation. How can I change the “IT Asset” to something other than “workstation” or “server”? SDP v7.5 Build 08 Many Thanks Marc
Archive period
Hi, How often does eventlog analyzer archives logs? In what periods? (daily,weekly,after certain number of records,etc) I need to get backup of daily collected logs from database directly. So, I think that logs are stored in comp_eventlog and eventlog tables. But there are also some other tables those begin with comp_eventlog and eventlog prefixes. So which one is the correct table to get backup of daily logs? And what are the purpose of other tables? I think somehow application uses other tables
Deletion history log?
I believe in older versions of ServiceDesk Plus you were able to look at a history log and it would tell you if any tickets, assets, etc were deleted and when. Is that possible in ServiceDesk 7.5? If so, how can I do that? And if not, is this something we can look at getting built into the next major build release? Thanks, Alex
Are their any Internal Audit people using EventLog Analyzer?
I would like to find out which reports were the most useful? What type of events would an audit person be most likely to be interested in? Any feedback is appreciated. D. Johnson Audit Supervisor Community First Credit Union of Florida
Request updates and technician acknowledgements
Is there any way of tracking technician request updates? Lets say a technician has 20 requests, and 3 of them have not been updated in 4 days...is there a display where the technician can view which requests he needs to update so the user is informed and the technician stays on top of his ticket management? Are there any custom reports that can be run by technicians/managers for requests that have been idle in the queue for xx amount of days/hours? Thanks, Justin
log monitor ?
I tried to set up a file monitor using the File/Directory monitor. It doesn't seem to work. All it tells me is that the resource is down, but it isn't. There is a file there. It just can't reach it. this is a remote server. I put in the userid/passwork and ssh. How can I debug an error like this. The file is there. Is there any more detailed documentation besides the User Guide?
Questions for a new user
1. I have two types of sites, one is on a domain and the other is a remote office on our VPN (no domain, just workgroup) Is there somewhere that I can install agents for a whole IP range? i.e 10.2.222.1-10.2.222.254? 2.I tried adding a remote office with each computers ip addess but there is no deploy agent button that I could see. 3. If I manualy install agent how can I install software on remote machines, at the moment I can not get software to install with local admin password (only works with
publishing the AD Plus site for helpdesk
Hello How do I publish the website for AD manager PLUS Do I need to have the AD Manager to run as service, if I want to use my IIS, and a self chosen name in the DNS ? BR. Mr. Jensen Denmark.
SMTP Email in SDPlus
Hi When wil we see SMTP email in service desk plus, as it would be very useful for all of us who use microsoft exchange as currently we cannot use the email features fully ANdy
Bulk Import Duplicates
What happens if you run into a duplicate name when importing? Will it error on that record and continue importing?
Contracts: Allow multiple contracts for same account and product at same time
We often sell the same product twice or more to the same company/account (e.g. different departments). Currently SC+ only allows one contract for the same account and product at the same time.
Per-user business view filtering still allows users to see stuff not in "their" business views
Hi, I have a non-admin user account that can only see certain business views. However, when that user clicks "Maps" on the toolbar (just the word "Maps", not any of the Business Views in the little window that pops up) they can see a complete list of servers, including ones outside of their own business views. If they try to view a server from a different business view they are told "You are not autherized to view this device details page", which is fine apart from the spelling mistake. However,
Email Fetching Issue- Service Desk Application From Exchange 2007
Hi, We are using AdventNet ManageEngine ServiceDesk Plus 7.5.0. Recently we are facing issues with email fetching of Service Desk Application from Exchange 2007 Hub server. The issue is with the error while configuring the POP mail server settings. The error says " FAILURE :Email Settings saved successfully. But error occured while trying to check connection with mail server - Problem connecting to mailbox". I'm able to telnet to the exchange server from the Service Desk Server, telnet to port
Problem with Services Desk
I have prolem with Services Desk , this is error and it's crash , i using Version : 7.5.0 Build 7507 The ManageEngine ServiceDesk Plus service terminated unexpectedly. It has done this 10 time(s). For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.How do i do , plz help me , thanks !
Is there a way to send the notifications ONLY when the status of the ticket is Updated ?
Hi there, Is it possible to configure the notification rules in such a way that it will ONLY send the notification email to the requester when the status of the ticket is updated / changed ? Your immediate help will be very much appreciated. Thanks
Contract Field Size
Hi, Is there anyway to increase the size of the Contract View field? I have several contracts which I have created starting with the same words, namely 'Symantec Backup Exec.........' with various agent endings and when viewed on the main screen I haven't a clue which is which as only the first 20 or so characters are displayed so have to click through all of them to find the one I need. By removing certain columns doesn't increase the size of the remaining ones either?? Please advise if this can
Notification Rule - Acknowledge Requester by Email when the request is updated
For the Notification Rule "Acknowledge Requester by Email when the request is updated" what events/fields trigger the status of "updated"?
Multiple databases
Can SD+ manage this?? I ask as we have 3 installations and would like to manage from one console/application server, but keep databases seperate as they now are quite different? Can this be done and if so how? I know I will need licences to do so, but can work with that, but what else do I need? Am running MSSQL, SD+ 7008, moving to 750? very soon, once testing is sorted on TEST environment
Watchguard 750e Fully 10.2.9
I am trying out Firewall Analyzer and so far I think it is great and will purchase it if I can get it show me the MB usage. Is there a possible known issue with this version? I have tried and read everything I could find on configuring it properly and believe it is all set up right. Thanks for any help, Andrew Oberlin
7.5 Release
Is the 7.5 release still scheduled for today, the 22nd? Thanks!
Catogoies
Hello Does anyone know the ITIL way to use Categories. Should the requester select the category or should it be the Technician? I would have thought it should be the technician otherwise the cateogories will be wrong as the requestors do not always know what catogory the incident falls into. Also to use business roles which are specific to a category this would not be possible if we should let the requestor choose the category? regards Ash Parmar
OU dialog box stopped to work and scheduled tasks disappeared
Hello, Today I discovered that OU Dialogbox where we select OU for reports etc, is not working, this dialogbox appear , you can select an OU or sub OU but program is not using this selection to generate reports. I discovered all scheduled tasks disappeared and ADManager plus is not updated. It is for us a very bad things as we are using intensivly this software. Thanks for your prompt support, we are customer and we really need a fix. Regards Philippe
How to change title of pdf file？
hi，support team How to change title of pdf file by custom information?for example，from ' MnageEngine OpUtils 5 oputils ' to '***custom name' and pdf foot infomation from 'http://www.oputils.com' to 'http://www.*****.com' thanks
OpUtils - how to export all subnets?
I have an eval version of OpUtils installed and I'm wondering how to get all 200+ subnets I've mapped with it exported. I've found ways to export various aspects of the network but there doesn't seem to be a way to see all of them all at once. I go to reports under IP address manager and it only shows 58 of the total subnets??? This seems to me to be a very basic function - I'd really rather not have to dig through each of the six areas in the network, export each individually, then try to merge
Incorrect login failure reporting
On teh report the CLIENT IP is shown as the DC rather than the actual Client's IP address, this is confusing and it appears that users are trying to logon to the DC console rather than from their PC.
Failed login attempts
I have noticed that when a failed login attempt happens when someone is trying to remote desktop into that machine the IP is 127.0.0.1 Which is the localhost what a person would actually need in this situation is the IP address that was trying to remote in. Any possible way you can do that? Thanks Curtis
SD-15312: Inaccurate calculation of due by time of a request
Hello, This was due to be fixed in 7509 as is still listed as such on the known issues page, but it isn't in the readme for the 7509 update anymore, and it doesn't appear to have been fixed. This is causing us issues with our SLA reporting. Can you let me know if it is going to be fixed soon? David
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