Hi,

Im using SD 7.5 build 7509. I have populated the solutions tab with some of my own solutions, but I am finding that the search isnt picking them up even when you enter the keywords! If there is one key word then its fine like "excel" but if its like "file not found" then it will not find it even if you put that into the key words and type that into the search.

I have tired different ways like putting

file not found,

file, not, found,

"file not found",

and nothing comes back.

Does anyone else have this problem? I would like to get this resolved since I want to populate the KB so the end users dont have to as quesions all the time and they can just search for the answer.

Also ServiceDesk comes with like 4 built in solutions with key words like "modify login screen" and if you search for that they dont show up.

Thanks in advance,

Christian.