How to find Deleted requests and the user deleted the same?
Hi, I see that certain requests which were added to Service Desk plus is not present at the moment. I suspect some user has deleted the request. How can I find out the deleted request and the user who deleted them? I have admin privileges. Thanks in advance, SreeJan
Asset Detecting Network Connection Speed
I am requesting that when scanning assets the network work speed is picked up. Like it would detect how fast the lan or wireless is connecting to the network at (10mb, 100mb, 1000mb, 54mb etc). That would be a nice way to find bottlenecks in the network. Especially when you have many hundred's of pc's and don't want to check them all by hand. Thank you.
How to view total bytes in/out on a port?
I need a simple report that says: For Time Period "X" (last month, week, day, etc), 'Y' Bytes RX and 'Z' Bytes TX Out Port 1/1. The reports that SHOULD give this type of information do not give any aggregate value. I only see min/max/ave for the time period and some value per day/hr (depending on time period). Given that you collect the actual ifIn/OutBytes values from the switch ports, you should be able to tell me how many bytes have gone in/out of that port for any time period. I haven't
AS400 / iSeries monitoring features
Hi, we are evaluating different solutions to monitor our iSeries environment. We would like to know what are the requisites that the add-on for application manager needs to provide all the information, which ones of them are mandatory, which ones recommended and what features will provide. So far I understand we will need the SNMP server to run to provide SNMP querying ( does your product catch snmptraps? ). I've understood from a previous post I found in this forum, that some features require
Problem with a monitoring disk status on a Cluster Server
Hi, I have one problem with a monitoring disk status on a Cluster Server. My 2 servers united in a MS Cluster. Both servers is connected to one DiskStorage by fiber optic and active Server has a linked logical disk from this DiskStorage. Opmanager see this disk by etc. 5 number. If active server is migrated to second server that this linked logical disk is migrated too and first server is losted it. However Opmanager continues to see 5-th disk on a server but it is'n a linked logical disk. Is is
Let me know the software better before buying it
Hi, since today 25.06.09 I have downloaded and installed locally the professional edition as trial version. As I could experienced til now I find the software very comprehensive and refined. Nevertheless, I´d like to know if there is the possibility to run the software hosted in a Webserver over the internet not locally. As I could notice too, there isn´t (at least I could not find it) the "Remote Desktop Sharing" resource as mentioned in the Comparing Editions link. Also there are some lacks in
Questions
Hello I have a few questions: 1. How does the “close with notification” work? Is there a template for the notification 2. Advisory – what would this be used for? Is it only on the account? What else does it connect to? Thanks!
How to use Maps->URLs ??
Hi! Sorry for this question but I don't understand how to fill the map "URLs". Is this an overview of all url monitors that I've added in OpManager? I am monitoring some devices which are filled with url monitors. Should the be shown automatically in Maps->URLs? I am asking because this view is completly empty. Or do I have to add them manually? If manually, where do I have to click to add the url monitors? My Build Nr is 8010. Hope you can help me. Kind Regards, Mok
Interface and port reports
Hello, We'd like to be able to draw stats from multiple ports on an interface in one report, or even pick a switch, one or more interfaces within the switch and one or more ports on the selected interface(s) into a combined report. Is this possible? We have some devices, like blade enclosures and large computer systems with multiple LAN ports on mulitple interfaces, as well as a number of 24- & 48-port switches where this type of report would be useful. Regards, LeRoy
Password logon for email request
Hello, when a user send an email to the servicedesk@domain.com how he can get or reset the password to log-on to the web ?? The system creates the request account as local account (not AD domain in the system) Regards.
Switch Names
I have this problem on detecting the switch names. I ahve configured the SNMP and everything works normal, my probelm is how to detect the switch name instead of the IP Address. How can I automatically detect the switch name instead of the IP address without manually editing the name? Please do reply....
User Rights management in Support Desk plus
I am somewhat confused by the way userrights are assigned in SD+. As far as i understand there are 4 types of users: Contacts, Admins, AccountManagers and SupportReps. Contacts can access the selfsupport portal to make requests and view public solutions. Their rights are assigned by the predefined SDGuest role?? and as such cannot be changed?? Nor can a user defined role be added to them ?? AccountManagers can view requests assigned to them and their rights cannot be modified in any way and are not
SMS notification time
Hi I have got 15 servers. Poll interval is 5min. If I shut down the server, after about 8min the server status is Attention. Then I have to wait again about 8min and then the stauts Trouble. And then again after some time I get the Critical state and as soon as the server has this state I get an SMS. Where could I change the time, that I get this SMS earlier. After about 10 min? Best regards Jura
Linux
Is there any limitations when running OpManager on linux? Is it still possible to do WMI?
F5 BigIP Traffic Mgmt CPU Util Custom Monitor
Has anyone sucessfully created a custom monitor for the TM CPU Util on a F5 BigIp. According to the F5 docs, the TMM CPU Util is calculated as follows: TMM CPU Usage = ((<DeltaTmTotalCycles> - (<DeltaTmIdleCycles> + <DeltaTmSleepCycles>)) / <DeltaTmTotalCycles>) *100 So I tried the following custom graph. However, I was not able to add it to a device. <CUSTOMGRAPH Name="TMM CPU Util"> <YAXISTEXT>(%)</YAXISTEXT> <DISPLAYNAME>TMM CPU Util</DISPLAYNAME> <name>TM CPU Util</name> <oid>( (.1.3.6.1.4.1.3375.2.1.1.2.1.41/$DELTA_TIME)
request attachments in a report....
Is it possible to see the attachements in a report? In other words, can I run a report that includes the attachments in a request? Thanks, Mike
From Windows to Linux
Hello One and all, here is how i got myself in this delimma... I was evaluating tons of help desk aplications, all under microsoft windows 2003 and microsoft SQL server because of the ease of install, for the quick test, my desire situation is Linux... Then i stumble upon servicedesk plus, so installed it under windows.. And i happly stayed more than 30 minutes testing (more then the other apps), and guess what. I got carried away with the application, and forgot i was testing..and went and setup
Approval Link
The other day I changed some verbiage in our "Notify for Approval" notification. Now the link to the approval screen is not working. The verbiage says "click here", with the word "here" being the hyperlink. For this hyperlink, I used $ApprovalLink. Apparently that isn't working. Please help me understand what coding I need to use in the properties of the hyperlink in order for the notification to include a proper hyperlink for my users to be abel to get to the approval screen. Thanks- Marc
Merge two products in Asset Management
We have "double ups" of a few products in our asset management area. The same product with different spelling. Is it possible to merge these together.
Requester acknowledgement question
I have our system set to automatically close a resolved request after 2 days. If a requester clicks the "close request" link it records their comments in the ticket history and changes the status to closed, but still shows as "Closed without requesters acknowledgement" in the ticket details. Is this a known issue, or am I missing something?
how to track what support reps have logged in - if ever
in an effort to conduct some housekeeping, we would like to determine how many of our support reps are actually logging in and how often. These reps are administrative and don't work on tickets - they say they like to log in and look around. We would like to recoup a few lics for the reps that are not or have not often, logged into the system. Are there any reports that I could run that would give me that log-in info?
Monitor HTTP Url Sequence still working after being deleted
Hello, To try some reponse time on some big forms I created a monitor "HTTP URL sequence" in category "Server/Webservices" So, every polling time, the form is posted and it work fine. This is awesome ! The problem appears after i deleted the sequence : this is still working ! After a server reboot, the problem appears to be solved. But you understand I cant reboot a webserver (in load balancing with another) every time I want to change my URL sequence in AppManager 8 Is there some know
Dueby not working - evaluation please help
Hi all, We are currently evaluating Support Centre Plus, and we have an issue where by the DueBy tickets are not working. I have setup the following, which i believe satisfies the Dueby criteria and SLA's. I have created a customer, which has a contract. I have created an extreme SLA which is attached to the contact, assigned to the customer. The Extreme SLA is at the top of the SLA order list. The SLA for Extreme (For testing purposes) says if the ticket is marked as extreme, after 10
Translations
Here is some suggestions to translate from English to Brazilian Portuguese: Merge (in Request page) - Mesclar (we have Intercalar today and it means to change between a request and another one.) Number of Hits (in Solutions page) - Exibições or Visualizações (we have Modos de exibições today and it means exhibition types) Account Manager (inside the customer and in the Admin page) - Gerente de contas (we have Gerenciador de contas today. It's not exactly wrong, but Gerente de contas is the right
Able to send mail or SMS using phone or Data Card
Hi All, This is a great product :) i am just evaluation it and while evaluation i feel 3-4 things, 1. Is there is any way if mine all network down even internet manage App Manage is able to send mail if i use (a)USB data card?? of it able to (b)send SMS to me on mine mobile number ??? (a) if it able to to use data card then how it able to auto connect ? because if Lan is down it should invoke some script which auto connect the Data card Dialer (b) If it is able to
Approval Link
The other day I change some verbiage in our "Notifying for Approval" notification, subsequently the hyperlin for the approval link is no longer working. Oddly enough, I don't find anything in the list that indicates what coding is associated with the approval link. The verbiage includes "click here" with the word "here" being the hyperlink. I used $ApprovalLink in the properties of the hyperlink, but that is resulting in Tomcat errors. Please help me understand what coding I need to use in the
Custom report "All hardware by department"
Hello, I am trying to create a custom report with the following in it: - All hardware (not only workstations & laptops) including monitors, printers, routers, etc. - sorted by site & department As far as I can see we can only select a report with all Workstations in it. I know I can make a custom report but I am not a programmer so some help would be appriciated. My finance department asked me for a list of all hardware by site. How can I get a quick and clean list of all the hardware that
Error opening the pdf log
Hi, The daily log schedule to deliver to my mailbox has error opening the pdf file. Error about corrupted file. What could be the problem?
Not able to get security logs
Hi, I am not getting security logs, i have installed this tool on my machine, was trying to check when did i logged in to machine each day but could not find any way in this toll to get security information. I can get same information in eventviewer but that data i need to put in excel to get each day first logon information. Let me know if this feature exists in this tool
Problems after upgrade to Opmanager 8 sp1
First problem I noticed was that all the devices have now lost their interfaces. Although I still get alerts that where previously set up so I know the interfaces are monitored the interfaces tab simply displays No interfaces are there for this device. If I click "Rediscovery" then the interfaces are listed, I tick them and select "Add" and I am told Interfaces added successfully but they are not. I tried removing and re-adding a device but it did not work. I tried adding a device that has previously
After Upgrade to V8 build 8010 all interfaces disapeared on all devices
I haven't checked every single device but every device I've checked so far since the upgrade is showing "No interfaces are there for this device. " This was most noticable as the firewalls are not showing interfaces so I could not configure the real time bandwidth utilization. If I click "Rediscover interfaces" the full list of interfaces is shown. I select them and click 'add' and it tells me they have been added sucessfully but they do not appear. I do still get error messages regarding the non-showing
Screen Scaling
Hi support team, just to let you know, the latest hotfix 8020 still shows the same issue with screen scaling: On a secondary screen with lower resolution than the primary screen it appears that scaling of the dashboard layout is based on the primary screen's resolution. This happens with IE8 but not with Firefox 3.11. Regards GWeiss
POP3S aka POP3 with SSL
I need to setup SSL when sending/receiving emails from our Exchange Server but I cannot find this option in SC+. I only find POP3/IMAP and SMTP. How to set up SSL? Thanks
How to configure the HOME display
How can we configure the HOME view to not have the "Quick create - new request" at the left of the screen ?
Live Reports shows outbound traffic as inbound
Monitor a Sharepoint Site
I am trying to monitor a sharepoint site and after setting it up I get the following error: The URL http://iycdev.isdonline.net is down, Reason : Host Unavailable I can monitor any other site exept a sharepoint Site. I read a post about a "cryptix-jce-provider.jar." but I the information seemed vague (too me anyway) as I am not sure how to get from the zip to the jar format. we would like to possibly purchase this applicaiton, but need to get the sharepoint url monitor working. Thanks in advance.
Trap always captured as unsolicited trap
My customer has a custom made system which will execute a java script to send snmptrap alarm. We tried to set OpMgr to be the trap receiver. We have loaded the MIB file, unfortunately it always captured as unsolicited trap. I also created a trap processor from the unsolicited trap list but everytime the script send a trap it still goes to unsolicited trap list. attached is the mib file and java script.
contact added by mistake, how to modify it after a request has been added
If a support rep added a new contact by mistake, while adding a new request. Now how can that contact be modified to the correct one? Does this will affect the request that has been opened and worked on? Thank you for your help in this matter. Mike
RequestID
Can I modify the default requestID? I want it will be like this: mmddyyy-XXX where XXX - serial number during the day. Thanks in advance.
wrong time
Hi. When i post new request , my time is wrong. In the left hand corner i have the system time , it's accurate. but the create time is way wrong. Any help will be appreciated
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