libstdc++.so.5 missing from OpenSuSe 11.1?
I'm loading OpUtils on Open SuSe 11.1 and the firebird portion of the install is fussing about a missing libstdc++.so.5 library. I find libstdc++.so.6 present and I simply copied it to the other file name, hoping to provide the required functions, but the firebird install checks specifically for versions by calling functions. Is there a tidy way to fix this? I'm a FreeBSD guy and I can get around YaST OK, but I'd really rather not have this be a day long adventure and I can't be the first to
URL monitoring problem
Hi There, I have a url that require a Basic Authentication. While setting up the monitor, If I am not included the username and password. I got this error message The request requires user authentication. The response MUST include a WWW-Authenticate header field (section 14.47) containing a challenge applicable to the requested resource. The client MAY repeat the request with a suitable Authorization header fi But if I do provided the username and password, I got different error message as follow
SOFTWARE FOR HR MANAGEMENT
DO YOU HAVE ANY SOFTWARE TO MANAGE THE HR ?
WWW-Authenticate header field (section 14.47) error
I have an url that uses Basic Form Aunthentication. if I am not specified the username and password while setting up the monitor for the url, i got this error message The request requires user authentication. The response MUST include a WWW-Authenticate header field (section 14.47) containing a challenge applicable to the requested resource. The client MAY repeat the request with a suitable Authorization header fi But if I do I got this error message Some other error occurred in contacting the
Stop monitoring multiple interfaces of a devce
Hi, I have OPManager monitoring my switches, routers, etc and I dont want to constantly monitor all of the interfaces. Is there a way I can stop monitoring the interfaces without having to go into each one individually and unchecking the monitor this interface box. I'd rather not delete all the interfaces in case I ever want to start monitoring any of them. The database is running on a Microsoft SQL server so if there is a field I can change the value of here I can script a job to do it. Thanks,
Cannot move members of an AD group into a different OU
I've been trying to use the AD Mgmt / Move Users function to move the members of a Global group into a specific OU. I have tried this via CSV Import (Nothing happens once I click 'GO') and by searching for the group name ( No Results Available. Please try different Search.). One thing I have noticed is that the OU I browse to in the 'Select the container:' box does not 'stick'. i.e. although the name appears in th ebox, if I browse again, the ther is no radio button against the OU I selected.
Change options in CAB approval screen
Currently when a CAB member views a change, they have two options - "Approve" and "Reject". Strictly speaking, CAB members do not approve change, they only recommend it. It would be good if this screen were updated to reflect that.
name field in requester details giving error.
Hi, A user is attempting to log a request but the name field in the requester details won't accept any value, be it her name or otherwise. Any help? Thank you Thomas
Universal Asset scanning
Is there a way of doing a universal asset scan in servicedesk?? We have a load of machines in our asset system in service desk that were added at the beginning of the year, but these scans will be out of date now. Is there a way to do a single scan, that will go out onto the network and update every machine information we have on our asset system? All machines share generic names on the network, is there therefor a way to tell the system to say "scan all machines with names beginning "SCR" as an
Trial Period after 8020 update
We installed SP2 for OpManager build 8000. After upgrading to build 8020, we have a yellow banner at the top of the OpManager stating that our "trial period will expire in 281 days." It wasn't there before. Is this normal? Is there any way to eliminate this message? Info: Win2K3 SP2, SQL2005, OpManager Premium build 8020
Audit report question
Is it possible to create a report based on a custom filter? I have created a filter that only displays "Password Retrieved" operations for a specific date range, but when I click on Export, I receive all data. We don't currently purge any data so the report is showing data for the last 6 months. Basically, how do you filter reports (not just the display) and what are the recommendations for purging policies? Kris.Smith@jax.ufl.edu
WebSphere ND log files?
Is there a way to monitor the log files for WebSphere Application Server Network Deployment?
Reporting on Tasks
Hi All, I was wondering if anyone knows or can point me in the right direction on how to report on completed tasks by technician? Ideally i would like a pie chart on how many tasks each technician has completed/closed for the previous month Included in
What permissions needed for Asset Scan
What level of admin rights needed to do a scan, I know Domain admins works, but this is against our company policies, what is the minimum needed to scan assets in domain?? Likewise for import from AD, Version 7008 with MSSQL
Wrong TimeSpent Time when Ticket closed after month change!!!
Hi there, We have been experiencing some problems with the TimeSpent. We have attached some images in order to have a better look on that issue. Trying to describe the problem occured, we came out with an explanation which might do some good for you in order to find out the resolution on that. Problem Description: When a ticket is created on May 28 and Resolved at that day but closed on 2 of June ( possible reason for that delay could be the absence of the employee), the time spent goes crazy
filter out service accounts
Would someone be able to tell me how to filter out service accounts. Also is there an audit file to tell who has logged into the eventlog analyzer?
System Queries
Version : 7.0.0 Build Number : 7016 The system doesnt seem to show any overdue requests on the home page, or in the filter. is this a bug? How can we auto-update contacts assigned to logs, when we update there details in the contacts section? What needs to be in the subject bar of the emails to enable a log to update with that email? When replying to logs, it sometimes creates a new log rather than auto-update the current log, even if we reply to the system generated emails
How to backup OpManager config?
Hi I see that there are some new scripts in the latest release; BackupConfFiles.bat backupDB_Config.bat. However I cannot find any instructions on how to use these scripts. Anyone that have tried this? Best regards, Terje N.
Email Sending Problem
I have been having a problem with the setup of Support Center and enabling it to send emails on my network. The machine it is installed on Windows 2003 Standard server with IIS on and is purely used as a web server. I have tested the connection which is to an internal mail server running exchange 2007 and both ports 25 and 110 are communicating okay via telnet. I receive emails to the designated account fine within support center but when I try and send an email via the reply or forward options I
Using MSSQL Database
Hi, we are currently on SDP 7.0 Build 7022, we are attempting to upgarde to 7.5 Build 7508 and migrate from MySQL to MSSQL backend. Our plan of attack for the upgrade is to install SDP onto a test server, restore the live SDP data onto the test server, migrate to MSSQL database backend, and then upgrade to SDP 7.5. I have sucessfully installed SDP onto the test server, however when attempting to use MSSQL database, by using the Database Setup Wizard, it errors saying "Unable to fetch the SQL Server
where does the software inventory pull from?
Hello, We are trying to get a complete picture of all the software that is installed on our network. When an asset scan is performed on a computer, where does it pull the info regarding installed software from? the registry, or from add/remove programs?
update OID
hello after in the device template of my cisco 3800 series ( apply and overwrite ) OpManager not receive the flow of traffic on the interfaces. How can I restore operation? thanks
Customize Column witdh and test fields
Feature Request; The ability to customize the individual column width and text field length. At the moment there’s lots of wasted horizontal space, and the text itself doesn’t fill the entire column, it’s just really messy;
Moving Hours?
Hi, We have a request that we would like to re-assign some of the time entries to a different request. Does anyone have any suggestions? Might be a good enhancement for the next rev? Thanks Jerry
Unable to start AD Self Service Plus 4.0.0
Hi, Kindly provide us with your contact detail by sending an email to our support at "support@adselfserviceplus.com", so that we can call and assist. Regards, ADSelfService Plus Team. Toll Free : +1-888-720-9500. E-mail : support@adselfserviceplus.com Self Service Password Management Solution Hi All, We are having problems starting the AD Self Service Plus Application. Currently the Service can be started via services.msc however the web interface can not display the page. When starting
Logging in with old password.
I've changed my password with ADSelfService Plus. I'm now able to log into ADSelfService Plus with the old password and the new one. I've clicked the refresh button under the domain settings tab, but it still allows me to log in with both.
Generate report having "response timings"
Error when trying to open a technician record
Following error occurs when trying to open an existing technician (only 2 out of the 33 are not opening) FAILURE :Error while fetching the Technician Details. Please report the problem to the system administrator, with the Error Code - 1,248,122,486,024.
Blank screen when connecting to Service Desk front page using Windows Server 2008
ServiceDesk Plus Build 7508 Installed on Server 2003 R2 box with nothing else installed on it Database is on SQL server Connecting to the Service Desk front page using Windows Server 2008 gives a blank screen. Works correctly using Windows XP and Server 2003. Have tried the following: -- Changed port from 8080 to 80 -- Turned off Windows Server 2008 Firewall -- None of the log files in C:\AdventNet\ME\ServiceDesk\bin seem to generate any errors, are there any other log files
Difference between "Technician" and "Assigned Technician"
What is the difference between "Technician" and "Assigned Technician". We're running 7509\Standard. Just today we were generating a report and someone noticed that there are two values to choose from... "Technician" and "Assigned Technician". We messed around a little, and we're pretty certain the "Assigned Technician" is the technician that the request is currently assigned to. But if that is so... then what is the "Technician" field used for? Thanks!
Categories
I have a question about categories
Multiple Surveys
Hi All, Is it possible to have multiple surveys? e.g. A survey every 6mths about general customer service. A survey after a request has been completed. I have looked in the Admin-User Survey pages, but it doesn't look like this is possible. Ideally we would like to select a survey to run, choose the respondents and specify the frequency. Thanks Stef
When do we get to see the roadmap??
Hi All, We were told that there was a development roadmap that we would be able to see at the start of the year. :roll: I'd like to see it please and see what Published voted for Features will be assessed in the next release. Thankyou Rich
Account status of "-" on user reports
This has probably been covered elsewhere but I couldn't find it. I'm running an "All Users" report and some of the users' "Account Status" fields are neither "Disabled" or "Enabled." Instead it's just a dash. There are a mix of "real" users and service accounts, as well as both disable and enabled users whose status shows as "-" Does anybody know what that means? More importantly, how I can get AD Manager to report the proper status? Thanks, Bill
Account Manager
Hi, Can I allow one Account Manager (like a supervisor) to see all the accounts from other Account Managers? It's necessary cause the managers have to support or assist a Account Manager when they're not in the company. Thanks in advance, Marcelo Romera
Some code is visible in request in IE
In some requests, submitted by e-mail, we see html-code like: <!--[endif]--> <!--[if !supportLists]-->- <!--[endif]--> In those requests people have typed dashes and bullets. These tags show in Internet Explorer but not in FireFox. Any ideas? SCP 7016 Cheers
Evaluation of SupportCentre Plus
Hello. I am evaluating SC and have 2 question for you 1. From my point of view 2 build-in trial licenses is not enought. Can I get 5? For trial of course. 2. Is it possible to devide client`s web part to DMZ and part for support to local network? For security reasons. Is there known issues related to security of this application located at the internet? Thanks Vadim
Insert/Modify Image into Solution
Hi, I'm trying to insert some images in a Solution, but I think I've found a bug: SupportCenter Plus allows me to include only one image at time. After I insert a image and click again in the Insert/Modify Image button, nothing happens. Then, I have to save the Solution, edit again and insert the other image. Can I made myself clear? Thanks, Marcelo Romera
Translation
Hi, More two suggestions to translate from English to Brazilian Portuguese: In the Request page, the Set button was translated to Conjunto. The correct name is Aplicar. The Street, in the Customer was translated to Rua. The correct name is Logradouro. Thanks, Marcelo Romera
Additional Field Size
Hello again, I have a new idea to make the experience better with the SupportCenter Plus: Maybe you can put an option to change the size of the box setuped in the Additional Fields. When we put or change the information in the field, the size is so small and we have to copy and paste the information in a notepad, make the changes and copy back to the system. If we have an option to change the size of the box, it will help a lot. Thanks, Marcelo Romera
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