Hi All,

 

We are having problems starting the AD Self Service Plus Application.

 

Currently the Service can be started via services.msc however the web interface can not display the page.

 

When starting the AD Self Service from the shortcut the splash screen appears and hangs on “Loading Application Layer”

 

Looking at the logs

 

Serverout0.txt Logs have the following

 

 

 

[11:36:17:735]|[04-28-2009]|[SYSOUT]|[INFO]|[10]|: Wrapper (Version 3.1.1) http://wrapper.tanukisoftware.org|

[11:36:17:844]|[04-28-2009]|[StartLog]|[INFO]|[11]|: The 'product.home' system property.  ..|

[11:36:17:844]|[04-28-2009]|[StartLog]|[INFO]|[11]|: processInfoFileName ..conf/TrayIconInfo.xml|

[11:36:17:844]|[04-28-2009]|[StartLog]|[INFO]|[11]|: processInfoFileName file exists  |

[11:36:17:844]|[04-28-2009]|[StartLog]|[INFO]|[11]|: trayIconProps {DefaultMenuItem=Status, ApplicationName=ADSSP, Menu=[{Id=Status, DisplayName=ADSelfServicePlus Status, RunProcess=ShowADSSPStatus}, {Id=StartClient, DisplayName=Start Client, RunProcess=StartADSSPClient}, {Id=ShutDownServer, DisplayName=Shut Down Server, RunProcess=ShutdownADSSP}], EnableIcon=../images/systray_enabled.png, DisableIcon=../images/systray_disabled.png, ToolTipText=ManageEngine ADSelfServicePlus, MainProcess=StartADSSP}|

[11:36:17:844]|[04-28-2009]|[StartLog]|[INFO]|[11]|: application_name  ADSSP|

[11:36:17:844]|[04-28-2009]|[StartLog]|[INFO]|[11]|: menuName ADSelfServicePlus Status RunProcess ShowADSSPStatus|

[11:36:17:844]|[04-28-2009]|[StartLog]|[INFO]|[11]|: menuName Start Client RunProcess StartADSSPClient|

[11:36:17:844]|[04-28-2009]|[StartLog]|[INFO]|[11]|: menuName Shut Down Server RunProcess ShutdownADSSP|

[11:36:17:844]|[04-28-2009]|[StartLog]|[INFO]|[11]|: setProcessInProgress  true|

[11:36:17:844]|[04-28-2009]|[StartLog]|[INFO]|[11]|: CHECKING FOR OUTPUT PROCESSOR, PROCESS IS null COMMAND IS :::com.adventnet.sym.adsm.start.StartADSM|

[11:36:17:954]|[04-28-2009]|[StartLog]|[INFO]|[11]|: ===================================================|

[11:36:17:954]|[04-28-2009]|[StartLog]|[INFO]|[11]|: ===================================================|

[11:36:17:954]|[04-28-2009]|[StartLog]|[INFO]|[11]|: ===================================================|

[11:36:17:954]|[04-28-2009]|[StartLog]|[INFO]|[11]|: Starting the ManageEngine ADSelfService Plus Server...|

[11:36:17:954]|[04-28-2009]|[StartLog]|[INFO]|[11]|: ===================================================|

[11:36:17:954]|[04-28-2009]|[StartLog]|[INFO]|[11]|: ===================================================|

[11:36:17:954]|[04-28-2009]|[SYSOUT]|[INFO]|[11]|:  Param Name : address Param Value : |

[11:36:17:954]|[04-28-2009]|[SYSOUT]|[INFO]|[11]|:  Param Name : port Param Value : 8800|

[11:36:17:954]|[04-28-2009]|[StartLog]|[INFO]|[12]|: Invoking the main class: com.adventnet.mfw.Starter.main(): : |

[11:36:17:954]|[04-28-2009]|[com.adventnet.mfw.Starter]|[INFO]|[12]|: System Properties :: {java.vendor=Sun Microsystems Inc., log.dir=.., sun.java.launcher=SUN_STANDARD, sun.management.compiler=HotSpot Client Compiler, os.name=Windows 2003, sun.boot.class.path=C:Program FilesAdventNetADSelfService Plusjrelibrt.jar;C:Program FilesAdventNetADSelfService Plusjrelibi18n.jar;C:Program FilesAdventNetADSelfService Plusjrelibsunrsasign.jar;C:Program FilesAdventNetADSelfService Plusjrelibjsse.jar;C:Program FilesAdventNetADSelfService Plusjrelibjce.jar;C:Program FilesAdventNetADSelfService Plusjrelibcharsets.jar;C:Program FilesAdventNetADSelfService Plusjreclasses, java.util.logging.config.file=../conf/logging.xml, sun.desktop=windows, java.vm.specification.vendor=Sun Microsystems Inc., java.runtime.version=1.5.0_11-b03, wrapper.native_library=wrapper, check.db.version=true, wrapper.key=6ruBX7CkqylTx_dN, user.name=SYSTEM, user.language=en, sun.boot.library.path=C:Program FilesAdventNetADSelfService Plusjrebin, java.version=1.5.0_11, java.util.logging.manager=com.adventnet.logging.LogManager, user.timezone=Europe/London, sun.arch.data.model=32, java.endorsed.dirs=C:Program FilesAdventNetADSelfService Plusjrelibendorsed, start.webclient=false, sun.cpu.isalist=pentium_pro+mmx pentium_pro pentium+mmx pentium i486 i386 i86, sun.jnu.encoding=Cp1252, file.encoding.pkg=sun.io, file.separator=, java.specification.name=Java Platform API Specification, java.class.version=49.0, user.country=US, java.home=C:Program FilesAdventNetADSelfService Plusjre, HTTP_PORT=8888, java.vm.info=mixed mode, wrapper.version=3.1.1, os.version=5.2, server.home=.., path.separator=;, java.vm.version=1.5.0_11-b03, user.variant=, java.awt.printerjob=sun.awt.windows.WPrinterJob, sun.io.unicode.encoding=UnicodeLittle, awt.toolkit=sun.awt.windows.WToolkit, user.home=C:Documents and SettingsDefault User, java.specification.vendor=Sun Microsystems Inc., useAvailableDBPort=false, java.library.path=../lib/native, java.vendor.url=http://java.sun.com/, java.vm.vendor=Sun Microsystems Inc., wrapper.jvmid=1, java.runtime.name=Java(TM) 2 Runtime Environment, Standard Edition, java.class.path=../lib/wrapper.jar;../lib/trayicon.jar;../lib/AdvCoreLogging.jar;../lib/AdventNetNPrevalent.jar;../lib/AdventnetADSMStartUp.jar;run.jar;../lib/;../lib/tomcat/servlet-api.jar, check.tomcatport=true, java.vm.specification.name=Java Virtual Machine Specification, java.vm.specification.version=1.0, catalina.home=.., sun.cpu.endian=little, sun.os.patch.level=Service Pack 2, product.home=.., wrapper.cpu.timeout=10, java.io.tmpdir=C:WINDOWSTEMP, java.vendor.url.bug=http://java.sun.com/cgi-bin/bugreport.cgi, SSL_PORT=8443, splash.alwaysontop=true, os.arch=x86, java.awt.graphicsenv=sun.awt.Win32GraphicsEnvironment, db.home=../mysql, java.util.logging.config.class=com.adventnet.logging.LoggingScanner, java.ext.dirs=C:Program FilesAdventNetADSelfService Plusjrelibext, server.class=com.adventnet.mfw.Server, user.dir=C:Program FilesAdventNetADSelfService Plusbin, httpport.autochange=false, server.stats=1000, line.separator=

, splash.percentage=false, java.vm.name=Java HotSpot(TM) Client VM, wrapper.use_system_time=TRUE, httpsport.autochange=false, useAvailableTomcatPort=false, file.encoding=Cp1252, server.dir=C:Program FilesAdventNetADSelfService Plus, java.specification.version=1.5, wrapper.service=TRUE, wrapper.port=32001}|

[11:36:17:954]|[04-28-2009]|[SYSOUT]|[INFO]|[12]|: Shutdown Hook added successfully|

[11:36:17:954]|[04-28-2009]|[StartLog]|[INFO]|[11]|: The webPort is :::8800|

[11:36:17:954]|[04-28-2009]|[StartLog]|[INFO]|[11]|: The urlStr is ::: http://localhost:8800|

[11:36:17:954]|[04-28-2009]|[com.adventnet.mfw.Server]|[INFO]|[12]|: Creating new Server instance|

[11:36:18:063]|[04-28-2009]|[SYSOUT]|[INFO]|[12]|: WARNING - System.in can not be used when the JVM is being controlled by the Java Service Wrapper.  Calls will block indefinitely.|

[11:36:20:907]|[04-28-2009]|[SYSOUT]|[INFO]|[13]|: Exception while checking server status.Connection refused: connect|

[11:36:23:860]|[04-28-2009]|[SYSOUT]|[INFO]|[13]|: Exception while checking server status.Connection refused: connect|

[11:36:26:813]|[04-28-2009]|[SYSOUT]|[INFO]|[13]|: Exception while checking server status.Connection refused: connect|

 

 

Any Help would e greatly appreciated

 

Thanks

Andrew