OPMANAGER V8 NOT STARTING
Hi , i have problem with opmanager , every 3 days it gives me error of INFO | jvm 1 | 2009/07/08 12:55:34 | Connection to the Database is lost. Trying to reconnect to the Database INFO | jvm 1 | 2009/07/08 12:55:34 | Please Wait ... and i need to restart opmanager service to make it work again . today it happen again and i have tried to restart opmanager service but now opmanager server is not starting i have seen in LOGS/WRAPPER.CONF file and seen when i have tried to shutdown
SLA Report broken down into the following
Hi, can someone supply the mysql code for the following reports please: % SLA met and not met per User per week % SLA met and not met per team (role/group tech is in) per week % SLA met and not met per User per month % SLA met and not met per team (role/group tech is in) per month % SLA met and not met over all per week % SLA met and not met over all per month I'd need to be able to set it up to email the week and months previous. Thanks in advance :) Michael
Cannot edit asset SD 7.5
Hello, I am having a problem when trying to update/edit any asset. I am receiving the error you can see in the attached screen dump With admin or technician user is the same problem Error Code: -1,246,871,184,731 I cannot edit any asset!, even if it doesn't have any relationship I am also attaching the server log Current version: 7.5 build 7504 - tested with 7508 and the same results IE 6 and 8 SQL Server 2000 Win XP SP 2 Thanks in advance
Is it possible to add few additional fields in the request area and be able to have a database relation between them?
I would like to know if I add few additional fields in the request area, can I then create a relations between them thru the existing database? If so, could you please help.
Site field shown in requests when no sites configured
In v7508, the "Site" field is shown in the request template and request view page even when a site is not configured. This field cannot be set to hidden in the request template configuration, even in the requester view. I did not see this listed in the know issues, so I apologize if this has already been reported.
Purge Temp Files
I set a configuration to purge temp files but it doesn't seem to be working? The problem is... When you open an attachment in Outlook, it automatically saves a copy to the temp folder, if there are multiple attaaachments with the same name, it will append them with a number (voicemail (1).wav... Once it's hit 99, it won't open another voicemail.wave file, so I've manually gone on users machines as this has come up and deleted the temp files. I found the configuration that should do this automatically
the username at up right corner became
hello: we visit SDP 7020， OpManager 7105, in windows xp , IE6 , and sometimes when after we created a new request, in SDP,the username at up right corner became "unknown", then we cannot use SDP normally and had to relogin. SDP is running on a clean old server, Windows Server 2003 system, OpManager is also running on it. I checked the log, many Exception stacks output like this were found: [08:11:29:734]|[07-09-2009]|[SYSOUT]|[INFO]|[24]|: [JBOSS] Engine: StandardWrapperValve[default]: Servlet.service()
Solution > Approval request breaks the solution
When adding a new solution and then forwarding to Approve, the system page locks and you cannot see the solution any longer. Is this a bug? - Has anybody else noticed the issue? BUILD: 7508 MS-SQL Backend Enterprise Edition. Ashley Cox
status and logs about it...
In our company we have around 40 different status and each time a support works on a case, it may go thru few of them on each request. Is it possible to get a report on how long each support rep spends on each request according to the each status? In other words, if a support rep opens a request and then 2 hours later it will change it's status to in test phase, and 3 hours later it will change to delivery. Now can I get a report that shows that this support rep worked on this case and it was open
Rediscover Ports fails
Hi! I am monitoring a Dell switch. Some ports where not assigned when I started monitoring it. I have deleted the free ports from the device. Now I have connected some new devices to the free ports and want to monitor them (the assigned ports), too. When I try to rediscover the deleted ports of my switch I don't get them. I click on "Rediscovery" and get an overview with all ports (included the deleted ones). The boxes for these ports are automatically checked. When I click "Add" the ports won't
Code visible in request
Hello, Some requests (submitted by e-mail), containing lists of bullets or dashes, show code like: <!--[endif]--> <!--[if !supportLists]-->· <!--[endif]--> This happens only in IE, not in FireFox. Any ideas?
WS-Management for VMWare?
Hello! Is it actually possible to monitor VMWare machines with WS-MAN (Webservices Management) instead of SNMP or is it planned in further updates of OpManager? I would take a great interest in that. Kind regards, Mok
Op Manager none stop alert
Hi I have an alert "AuthenticationFailure : null " every minute on one of my servers. I run Op Manager 7 please Help Regards
Dual interfaced servers
When i add a server to opmanger (windows 2003) and scan the interfaces in the "interfaces" tab i see 2 interfaces. Although in the software im able to check both but as soon as i add them it will only let me add one. I am experiencing this issue with all dual interfaced servers in our company. Does anyone know the solution for this problem.
Editing Error page (500) and (404).
I was able to edit (500) error page and (404) error page by adding the following to "httpd.conf": Alias /error/include/ "F:/PROGRA~1/ADVENT~1/ME/OPMANA~1/Error" <Directory "Error"> AllowOverride None Options IncludesNoExec AddOutputFilter Includes html AddHandler type-map var Order allow,deny Allow from all LanguagePriority en es de fr sv ForceLanguagePriority Prefer Fallback </Directory> ErrorDocument 404 /error/NotFound.html
Opmanager Notification alerts by email
When opmanger sends an alert by email it would be useful to have the ip address as well as the name of the device this would eliminate going into Opmanger to find out what device has the issue to find the ip address. Is this something which could be done?
Change management emails users twice during send for recommendation
One or two of my CAB members get the same email during the send for recommendation in change management. How can I stop it? Cole
Upgrade from 7011 to current issues
all, i have a 7011 install that we would like to upgrade to 7509. the system is using a MSSQL 2005 SP2 database back end on a seperate machine in production. in my test environment, i have the MSSQL server and servicedesk on the same machine. When running the upgrade from 7011 to 7022, the database update takes forever, I have been too impatient to wait for it but i have let it run as long as 3 days before killing it. i can see it workin through the records in the database but it appears to be
How can I include reply content in notification to technician?
I have the notification that alerts the technician when somone has replied to a request enabled. Is there a way I can include the content of the reply in the notification to the technician?
Data missing while editing the request
Hello, I noticed that if I try to fill in the fields in the Requestor details section via Edit button associated with that section and save, the details will not get saved. (which is a slight inconvenience for the helpdesk users.) However, if I save the same details via Edit button on top of the request screen, they get saved. Please note that the fields which I try to fill in are custom made and not part of your standard fields. I am not sure if that makes any difference, but better to mention.
Send Self-service login details
How to use Send Self-service login details??? and how to trigger it to send login details to the user?? does the requester must be a registered user or it can also be an account automatically created when a user submits request via Email?? Thanks
Download Build 7508
Hi all, I know that there is a new Build Version (7509), but first I want to install the 7508. Can you please tell me where I can download it? Thanks a lot,
Spell out the password using words?
Notice how the "I" (capital i) and "l" (small L) can look alike? If I were to read a password out to a user, I may get confused if it’s an “i" or an “L”. This would pose a problem when logging into Windows where the user only has three attempts before the account is locked out. Would it be possible if the password font be changed (e.g. to Courier)? Or better yet, have a phonic representation of each character (each character has a word such as "a = apple, A = APPLE"?
PMP through a proxy never completes the "Fetching" phase for account passwords
We're working at implementing Password Manager Pro at our site and are hoping to keep the service on our private network and expose it's service via our F5 FirePass VPN server. The FirePass allows us to do layer 7 (HTTPS, etc) proxies through it and everything seems to work fine in PMP except for the fetching of an account password to be displayed. (We just get the cyclon-raider style 'fetching.gif' and never have it turn into the **** for the masked password) We're continuing to look into
Bug in Process Monitor
I accidentally posted this over in the App Manager forum, so I re-created it here. I've run into an issue where we are monitoring the number of a specific process on a Windows 2003 server. Initially we set it up to monitor for 100 instances of said process, but now need to monitor a higher count. Unfortunately, when you type anything higher than 100 in the "Instance Count" "Value" field, it comes back with an error that the number must be equal to or less than 100%. I'm guessing it's just a coding
Group management
Currently, ADManager Plus will only allow you to add one group to a user at a time during group management. I don't think we receive any request that requires us to only make one group change per user. Is there or will there be a way to add/remove multiple groups from users at one time. It would seem easy as to when you click on the add group link to bring up the search box that it would be check boxes instead of radial buttons. Check all the groups you and add them all at once. This will save helpdesk
List of issues for 7509
Dear Users, Please find the initial list of issues that we are come up with for 7509 hotfix release. We have grouped the issues based on the modules. Will add few more in the list.. Regards, Srikrishnan. ServiceDesk Plus. Request / Problem : SD-15307: Formatting styles of request description & resolution, change/problem/solution description are not being saved (e.g. Bold/Italic/Underline /background color). SD-14177: Criteria for the columns in the Custom filters gets removed upon editing and saving
Is it possible to email report with CSV file (NOT PDF File)
Hi Raj Is it possible when we create a schedule we get the report in csv format and in pdf format ? Thanks
CSV Bulk Import Automatically Feature???
Hello Apologies if this has already been mentioned, but I couldn't find anything. Currently a member of my team has to manaully import a CSV file for when we do a bulk updates on all users within Active Directory. Is there a method whereby this process can be automated? Can ADManager Plus just pull the CSV file from a network share and automatically import and update? If you could let me know I would greatly appreciate it. Thanks for all your help. James
Svchost.exe, memory utilization exceeds
Hi, We're running OpManager 8021. We are consistently seeing this alert which does not coincide with the threshold. The total amount does not add up to the threshold and usually svchost.exe is part of the mentioned services. Memory Utilization is 80%, threshold value for this monitor is 75%: Top 3 Processes:-dns.exe - 27%;lsass.exe - 6%;svchost.exe - 4%
Active Device Alerts Report
Can OPM8 be configured to send a daily report which contains all outstanding alerts, either for all, a category such as devices, or a subcategory, such as servers? If so, how?
rediscovery interface
hello when I activated the process of rediscovery get the following error: Unable to rediscover the interfaces. But if I do a tracert or ping the router, there are no errors. How can I restore operation? thanks
Default header and Report HEader Image
does anyone know what the defaults are for the images under ReBRand OpManager?
Default dashboard Volumes with most Disk Usage widget is empty
I even tried editing it and selecting a business view to show and it is still empty. If I go to the servers in the business view the Disk Utilization pie chart is showing. How do I fix this?
past data disappeard after rediscovered the server
Hi. I'm using OpManager 6 (build 6015) Free, and surveil several servers and routers. I've got problem that past data of the server monitor had been disappeard, after I rediscovered the server. The server is domain controller, but since I don't have license for DC monitor, I was monitoring this server in "Server" category. Does anyone have any information about this issue ? Thanks in advance.
Unable to get CLI credentials to work on Procurve switch
Hi. I have a trail version of OpManger Professional v8 build 8010. I am trying to get it to talk to one of our HP Procurve 2610 switches via CLI which I am hoping will give me more information than just using SNMP does. At the moment I am seeing no traffic stats for the switch ports at all. However, no matter how I try and configure CLI, it always fails the test authentication. I can Telnet in ok and I get the following prompts: Press an key to continue Username: Password: and then the switch name
Cannot access OpManager build 8020 admin url from external Laptop using IE 6 & 7
Hi all, Wondering if anybody has any experience with not being able to access OpManager build 8020 admin url using IE 6 & 7. I am able to access it using firefox ver 3.5. There is no firewall between the server hosting the opmanager and my laptop. Nothing was changed and the port was left as defautl (port 8060). Wonder if any body has hit this problems b4 or if anybody has any solutions. Thanks in advance. Willie.
Ability to modify Service Desk Column width for Requests and Solutions
For example, in the Solution module, the Subject text is cut off at appropriately 25 characters. Regardless if you remove fields to allow for more "real estate", the subject text is still truncated. Perhaps you can add the hover over on the subject like you have in the request view? Or allow for resizing of the column width in the view? Thanks!
Report printed pages
Dear Support Team, before we update the opmanager we had a report that shows us: - the name of the printer - the ip-address - the printed pages after the update the opmanager shows us no more the ip address. And the min. and max. printed pages. Is it possible to create a new report like this we had before? And can you post a instruction how to do it? Thanking you in anticipation D.C.
avaya S8300
Hi, I copy Avayas MIB into directory, but I can't load MIB from IE ? How can I create template for AVAYA and which monitor I can include ? Regards, Z
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