SLA Report broken down into the following
Hi, can someone supply the mysql code for the following reports please:
% SLA met and not met per User per week
% SLA met and not met per team (role/group tech is in) per week
% SLA met and not met per User per month
% SLA met and not met per team (role/group tech is in) per month
% SLA met and not met over all per week
% SLA met and not met over all per month
I'd need to be able to set it up to email the week and months previous.
Thanks in advance :)
Michael