Change language
Hi, is there any possibility to change the language of OM after the installation from english to german? Or do i have to reinstall it? Best regards phil
Active Directory Monitor on Version 8
Hey. The monitor for my DC just say N/A. WMI is enabled as well as snmp. Any suggestions Nathan
Monitoring number of files in folder
Hi Anyone know how to configure opmanager to look for a number of files in a folder? I've would like to raise an alarm if there is more than eg. 5 files in a folder Regards, Poul
sample time
I have the polling interval down to 1 minute on my monitors (it would be great if I could go lower in some cases) which is ok, the problem I am having is with the historical data it seams to average this out over one hour. Is there any way I can view / store the data as it was polled at the one minute. Regards, Martin Martin Fitzgerald
Granular reporting
Hi there, I would like to get some more granular reports out of App Manager than the hourly reports that are currently available. In particular, I have configured an attribute of a JBoss monitor to capture the number of active sessions every 5 minutes. I would like to be able to report on this attribute in such a way that I can see how the number of active sessions increased or decreased over say a 2 hour period. Simply having an hourly average is not very helpful when we are doing load testing
Customize Colum Width
The ability to customize the individual column width and text field length. At the moment there’s lots of wasted horizontal space, and the text itself doesn't fill the entire column, it’s just really messy;
SLA Due By Date
Hi, Can someone please tell me how to turn the due by date off? We have set SLA''s based on groups, and it says any request matching the above rules must be resolved by....and then you must state a time. This time is populating out due by date. However we want to do this manually, so techncians can manage their work load. How can I do this?
CVS Import and russian language
Hello, I tryed to import cvs file and seems its does not support russian language, please advice.
Search Solution
Hi, I found a bug when I try to search a solution in the Resolution page: after I type something and click on Search button, the results appears in the filter bellow the search, but when I click in a subject, nothing happens and I can't see this solution. I only can select and copy to resolution, but without know what's write. Can you please check this? Thanks, Marcelo Romera
Test the upgrade
Please advice if I can use the License key in the testing server since I will do testing on the upgrade. Regards, Hassan111
Audit report that shows Software Type changes
Hi Im running 7508 on a MSSQL Anyone have a report that shows changed to Software Type in the last week ? We have a operation center that weekly move unidentified software into categorizes. I need a report that shows what changed they made. Anyone that can help me here ?
EventLog analyzer 5 : alerts doesn't work at all !!!!
Hi Everyone ! We have a production version of EventLog Analyzer 5. We have a issue regarding the alerts !!! I add all our DCs to the ELA (EventLog Analyzer) and I configured an alert called test to send me email when ELA collects the event ID 7035 from windows EventLog/System ( just For test) ( I know that windows log that event ID one a service is restarted). I set up the alert to send me an email when it collects that event ID but nothing happened. no alerts showing in th alerts section, no email
Question about Incident Cost
Is there a way to add the cost of supplies or materials to the Incident Cost? If we have to replace a hard drive for example, we would like that cost to be included in the total Incident Cost.
Process Monitoring
First, I'm sorry if this is a repeated question, I thought I remembered seeing something about it a while back, but can't find it again, or else I'm just imagining things... We're trying to use the new process monitoring feature to watch for two instances of a specific process on an XP workstation here. We need to make sure that exactly two instances of it are running, and are most concerned about one of them dying off. In other words, if I can only set up an alert in one direction, I'd rather find
Creating new widgets?
Is there a way to create new widgets that can be added to the dashboard? I want to make a couple, one for Servers with Least CPU usage and Servers with the least memory usage.
Ability to DISABLE the PO module
Our finance area does not use PO's and we (the IT dept) are not large enough to worry about PO's. I would like that module to disappear cause i don't use it.. disappear in the visual sence... remove it from the tab menu.
Change Custom SNMP graph name
I have created a custom snmp graph that polls one of our routers for number of prefixes it has. The graphs works, but I would like to change the names in the graphs (currently it is calling the neighbours 0.1.1, 0.2.2....) See attached pric I want to give it a more meaningful name. How do I do this Thanks
Custome Reports not showing correct Log Info
Hi, have been trying out eventlog anayzer 5, and noticed suddenly it has stopped reporting the error category from the event logs of all machines. The erros are there as they can be seen from teh console, but when error only ticked where for 60 mins or a day, it always comes back with no results, even though there should be. Warning and Information alerts all appear. Have tried reports, system restarts, chaning the filtering but no joy. Any ideas ? thanks
db backup issue
Hello, We're running Opmanager build 7205 with Mysql and would like to convert to SQL. When I ran db backup it generated a number of errors (attached) then hung, so I terminated the operation. I then ran db repair which generated a number of errors similar to this: "myisamchk: warning: 2 clients is using or hasn't closed the table properly". I then rebooted the server and tried dbbackup and dbrepair again, both gave me the same errors. Other than that Opmanager appears to be running correctly. I
Group template
Hi, I defined 50 user templates and I'd like to know if there is the possibility to group them by department or by location etc. The problem is that I have to find the template between a big combo box. Tnks
SD-14774 - Any update on status
Hi, With respect to SD-14774, "Contract Display being Truncated," will we see this in an update soon? Thanks
How do I print a Solution?
My choices seem to be "Edit," "Delete," "Forward," and "Approve Actions." I am an Admin.
Deleting old logs
How do I delete old log files Thanks
User Change Password and password policy requirements
I am testing ADSelfService Plus and I cannot get the Change Password feature to work. I enter the "Old Password" and the "New Password" following all complexity, age and history requirements but I always get the error below. I have tested this on a new account that doesn't have a password history (except for the current password) and I still get the same error. The password does not meet the password policy requirements. Check the minimum password length, password complexity and password history
When is SD+ 7.6 scheduled for release
I'm happy to see that 7509 will be released this week, but today I started reading some of the enhancements that will be introduced with 7.6 on the product roadmap page (http://www.manageengine.com/products/service-desk/roadmap.html). Has a specific release date been targeted for 7.6?
configure OpManager
I OpManager 8 on Linux, and databases located on another server. How to configure OpManager?
can´t delete systemlogs
Hi ich have seen our systemlogs are full with 58588421 logs :-) My Database are 30 GB full with this logs ! Please help ! what can i do ?
Desktop Central July Newsletter Sent out
Hi, The Desktop Central Newsletter for July 2009 is being sent out today. The newsletter has the details of the latest enhancements and the upcoming features that are under development. The latest update can be downloaded directly from our website Regards, Ananth
Import files into solutions
Is there a way to copy a tutorial I have designed into ServiceDesk without having to rebuild and import all the images? PDF, Word, HTML? I have tried to email it to the helpdesk then resolve and add to solutions, but it does not add it. Thanks.
Announcing the availability of Firewall Analyzer 6.0 Beta Versions
The Firewall Analyzer team is happy to announce the beta release of our latest version 6.0. For the first time, Firewall Analyzer is also available in an Enterprise Edition, for those requiring a distributed setup, along with our Stand Alone Edition. If you'd like to try the beta versions of FWA 6.0, both Stand Alone and Enterprise Editions, please contact the support team at fwanalyzer-support@manageengine.com to receive the download links and complete list of features. Kindly note that the beta
New High Availability setup
It would appear that we have set up HA properly between our 2 servers. I verified by going to Admin>General>High Availability per the how-to. Connection Status: Alive Secondary server running in host: PMPsecondary Here are just a couple of questions that I have. On the master server: when running 'enableReplication.bat' I received the following output. c:\Program Files\PMP\mysql\bin>enableReplication.bat HASecondary.conf ERROR 1064 (42000) at line 1: You have an error in your SQL syntax;
Disable Scheduled Password Reset
I'm able to configure a scheduled password reset on resource groups, but how does one remove the schedule. Thanks
Custom Report Help
Please can you help with a custom report to show the following in Service Desk Plus:- Request ID Created By Priority Opened Date/Time Resolved Date/Time Closed Date/Time Total Time Clock Was Stopped (hh:mm:ss) Total Time Clock Was Running (hh:mm:ss) MS SQL is being used on our setup. Thanks, Paul
OpManager in Linux
Hi all, after i've sucessfully setup a new machine with REDHAT, i have also installed the Linux-version of opManager. After the sucessful installation i try to start the server using the shellscript (StartOpManagerServer.sh) After starting the services, the following error message occurs: [HOME]/bin/StartOpManagerServer.sh inside addon check Unable to start Mysql daemon Unable to create database Exiting Web NMS
Data export of OPmanage
img{ *width:700px; max-width:700px; } Hi, is it possibe to export following information of OPmanage or its DB? Pick a server, take CPU Utilisation, take a custom period. You get a graph, with below a table in reverse order (latest entries first) I want to export this info in CSV format ... any ideas how?
Attention Alerts not clearing!!!
Hi , We are experiencing an issue where a number of devices have attention alerts on them, i have checked the alarm log and there are no alarms for these devices, everything looks clear , the only place i see then referenced is in the Devices to watch tab, how can i get these alerts cleared, i have rebooted opmanager and also Updated status on the device page. Very anoying as people think there is an issue on the device when there is not. Help
change default fonts
Hi I need to change the fonts and customize SDP fonts. how can i do it? thanks
Solutions Areas
When viewing the solutions page the subject is ALWAYS cut off (i.e. How to connect to th...), even if you get rid of all the other headers like "Approval Status" and what not. I wouldn't worry about this as much, if when you hovered over the subject and it would show the whole title (like a standard link would show "How to connect to the VPN"). I would also like to see the Technicians have control over what columns the users see on the solution page as well, if possible. Thanks, Ira Locke
Maximum Utilization above 100% - Internet Link
I am trying to track down an issue with NFA and a Cisco 3825 router that we use for our perimeter router. Ever since we have installed NFA 7, we have always ran into issues with the perimeter router reporting traffic above 100% for link utilization. I have had it report sometimes between 180%-200% utilization (over 10M) even though this is not even possible. It seems to be all inbound traffic. I have verified that the link speed is correct (discovered by SNMP, 6144000, 4x T1's in a multilink
Change list view hover bug
In the Change list view, if the description of a change contains a single quote (') everything after that is truncated in the mouse hover information:
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