Apple Macs
Hi All I am trying to add Macs to my Service desk and am stuck, any ideas?
Monitoring Apache Log Files
Has anyone created a script monitor that will provide login statistics from Apache access log files?
a THANK YOU thread for the Service Desk Staff!
Hello to our friends at Zoho! i just wanted to post a thread that actually THANKS YOU for your help and hard work. Questions that i have posted here recently get answered quickly and acurately and we are very grateful. As "power users" of your product, i am frequently in the positon to identify anomolies in the software and would like you all to know that I admire and respect all that you do to provide us a nice product at a fair cost, that is able to be fixed quickly when broken. Again, just
Purchase Order Module - V7507
What happened here? You have taken a semi-working module and just tossed it into a blender, presenting us with whatever came out of said blender. 1. Email Vendor/owner - used to attach a PDF file to the email that would be sent out. Nice and clean. Most of everything was there. Now? Switched over to inline HTML. WHY? It does NOT work any better. Case in point. When you open the email it shows the PO nicely formatted and with the company logo. here's where the problems start. Firstly,
scan and update error
hI, When I open an asset and start rescan workstation... its give an error How can I update my assets ? FAILURE :Database exception while updating Workstation. : Cannot delete or update a parent row: a foreign key constraint fails Please report the problem to the system administrator, with the Error Code - 1,245,826,943,104. THANKS! HARRY
report showing summary info of workstations
Hello, i have been trying to come up with a custom report which will show me all the info i have availalbe about a particular asset; inlcluding what is in the custom fields. currently the 'computers by domain' fits the bill pretty good, however there is no option to select my additional fields. can you please help with this? thank you very much.
why do tickets assigned to groups show as unassigned?
Hello~! when my techs look at the default view of "unassigned" tickets, ones that are already assigned to other groups show up. is this supposed to happen or do i have a configuration problem? thank you, Linda
NFA 7.5 new install won't start?
Seems like this is echos of the old problem where one would have to modify a config file taking out 'localhost' and putting in '127.0.0.1' before NFA would run. I've dug around in the XML for the system and I can't figure out what is wrong here - any suggestions? First time service startup takes longer time than usual Server is starting. This may take a couple of minutes ... This evaluation copy is valid for 29 days Could not create connection; - nested throwable: (java.sql.SQLException: null,
Adding Categories
Hi, Is there a bulk category, sub-category, item add functionality? It would save me a considerable amount of time if I didn't have to add it all in manually via the web interafce. Thanks Stef
Script Monitor on remote Windows server
Hi, Is it possible to configure a "Script Monitor" to execute the script on a remote Windows server. It seems that there is only telnet/ssh option to connect on a remote server. If not, is it planned ? Best Regards, Didier
Is it possible to export the requester details info?
Hi, Is it possible to export to csv the requester details? Or could I run a report and get the info that way? Thanks.
How to switch monitors between MSSQL instances in OpManager 8?
Hello, Some of our MSSQL servers have more than one SQL instances. I noticed that some of the databases on these monitored servers did not have any values popilated. When I clicked on a SQL performance monitor (in edit mode), I noticed that the actually monitor was assigned for one instance and not all. How can I switch between instances so that when I click on a monitor, it works for the instance I chose? Please note that clicking on the instasnce name doesn't appear to change which instasnce
Expected Release Date of V7.5
Hello Everybody, Currently, SupportCenter Plus V 7.5 is in final Validation Phase. And it is expected to be released by 15 of July 2009. Jai SupportCenter Plus
Centos5 Supported?
Can we install Netflow Analyzer 7.5 on a Centos5 box?
Support for disk monitoring using SMART under Linux
The linux monitor should be able to use the information from smartd to detect disk failures (very important when running a RAID setup) to setup warning/alerts. http://www.linuxjournal.com/content/know-when-your-drives-are-failing-smartd
Attention Alerts Will not Clear correctly
Hi, I have seen posts regarding this issue , but no fix, alot of my devices are report " Attention Alerts" on them, but when i go into the devices there are no alarm. I have tried to update device and also rediscover device , but the alert remains. Help please.
OpManager Apache Error Log : File Does Not Exist
Apache is routinely generating these errors.... [Thu Mar 13 14:42:07 2008] [error] File does not exist: X:/AdventNet/ME/OpManager/webclient/common/js/Opman-Scroll.js [Thu Mar 13 14:42:07 2008] [error] File does not exist: X:/AdventNet/ME/OpManager/webclient/common/images/trans.gif Note: Drive Letter/IP data obscured to protect the innocent. Latest Hotfix is installed. Server backups and install packages, where OpMan 7 resides, show the files as having never existed on the system. Request: Does anyone
Reply requested email to close Ticket
How can I setup a business rule to closed the ticket when a user reply their request with Closed in the description? Apparently, business rule don't like this.
Problems loging into the service desk using
We are having the issue that when I use the alias URL feature, I changed it to Servicedesk.<Domain>.local and we set that address with DNS as well. Now when we use the original server name <Servername>:8080 you are able to log in with no problems with IE but, but when a user uses the Servicedesk.<Domain>.local:8080 they are prompted with a winodws log in prompt first before getting to the ServiceDesk Plus site (using Internet Explorer). If they put in JUST thier user name and password (from Active
After update from 7507 to 7508 view request crash
Dears, Some one have sucessful update process from 7507 to 7508 update. After we did it some request view result in the following: HTTP Status 500 - type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception javax.servlet.ServletException: java.sql.SQLException: Error during query: Unexpected Exception: java.lang.ArrayIndexOutOfBoundsException message given: 13616
Nested Stack Trace:
** BEGIN NESTED EXCEPTION
Escalation do not work
I have define in an SLA if some request is not resolved say in 2 minutes it should escalate to a Technician say Heather Graham.............. But it does not work.........can any one help. Thanks in Advance
Can you include "Notes" in an email message?
We have the "Alert Technician by Email when a request is assigned" turned on as through the lifetime of request it often changes hands. We include the $Description content variable but don't seem able to include the Notes. It has been observed that it would be helpful to have the notes displayed in the email, which would enable the technicians to see at a glance what "the latest" situation was. Is there a "content variable" for Notes available? I couldn't find one.
Close Comments Automatic E-mail
Would really like to request that when a requestor enters comments when closing a ticket that an automated e-mail be generated and sent to the technican assigned to that request. There are a couple of reasons for this: 1) Even though we try to educate our users not to do it, they continually will close the request but then add comments that we really should be seeing...like "Can you do XYZ for me also?" Or they add additional comments which are really additional requests expecting us to act on
Proper backup and restore procedure for Enterprise Edition v7104
OpManager support - What is the proper procedure for 1) running a backup and 2) running a restore of the central server and each probe in the Enterprise Edition v7104? I can not find anything in the User Guide or help documents on your website that is specific to the Enterprise Edition. Thanks, Brad
Task(s) start and end times do not show accurate minutes
On a task, when I click on the date chooser of any of the date/time fields it will select the current date. The problem is that it doesn't always show the minutes accurately. Sometimes it will default to 00 and other times it will show the closest 5 minute increment. This is an issue when a user started the task at the 55th minute yet it shows 00. I know as a work around the user can select the minutes, but I hope the next update will have this fixed.
Spam filter Settings
Hi to all, I had some problems with e-mail configuration, until the point that now is not possible to enter the email configuration window, the administration main screen remains "loading window" and loads nothing at the end. Could you please give me the table names of Spam Filter Settings to modify it manually with MSSQL? Could you please help me with this issue? it's really hard to work in this situation! Thanks a lot for your support Regards, 9jsuarez
Problems editing request after 7508 hotfix
Is there any resolution to the following problem I am experiencing? HTTP Status 500 - type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception java.lang.NullPointerException com.adventnet.servicedesk.common.FieldDetail.getPosition(FieldDetail.java:296) com.adventnet.servicedesk.common.FieldDetail$1.compare(FieldDetail.java:445) com.adventnet.servicedesk.common.FieldDetail$1.compare(FieldDetail.java:443) java.util.Arrays.mergeSort(Unknown
Trouble with Email Notifications
I have just installed ServiceDesk Plus and I cannot get the email function to work. ANy ideas.
False positive processor % utilization threshold breach: "Idle" process causing threshold breach
Hello, I am currently using version build 7202 and am experiencing a false positive processor % utilization threshold breach. The idle process is being added the the total utilization as so: CPU Utilization is 91%, threshold value for this monitor is 90%: Top 3 Processes:-Idle - 25%;wmiprvse - 25%;dfrgntfs - 25% The monitor is configure as: Threshold Alert: > 90 % Rearm Value: 90 Consecutive Times: 1 Any assistance is appreciated. Thanks, Matt
PDA integration in FacilitiesDesk
Hello Users, We hope it will be of interest to know about the PDA integration offered by FacilitiesDesk 5.7 - our recent release. In general Facilities Management is a dynamic department in any concern. Let us assume a daily scenario in a company with big infrastrucutre facility. Where, a Facility Management staff have to be physically present in the place of issue to fix it. Which means the Facility Services Staff is always on the move as and when a work request in raised.This is where integration
Watchguard Support
We are currently evaling FWA and so far this seems to be the best app to crunch WG syslog, but do you have any plans to further support WG? Have access to all the reporting features would make purchasing this app a slam dunk Thanks David DCSD Computer Services
How to tune up Max Memory For JVM
Hello, Our machine has 4G memory,when i click setting/Server diagnostics the max memory for JVM is 505MB. Can it be tunnig up? Thank you! BR,
Defining request fields in incoming emails
It would be really useful if the system could take variables defined in the emails it collects and use them to set the corresponding request fields. Whilst the self-service portal is OK for some general requests, we'd like to be able to inject requests into the helpdesk from our own web-forms and automated processes. For example the email body could define any of the standard request fields plus any addiotional ones defined, which would be set when it is processed (with some validation obviously).
EventLog Analyzer 5.0.0 collection stop after 90 minutes
I have been working with EventLog Analyzer and I'm having very bad luck. I've used it in a vserver under CentOS and on a plain ol' OpenSuSe 11.0 install. Both systems allow me to load the application but it stops collecting syslog events after about 90 minutes. Does anyone know what is needed to make this behave?
How much data is coming in each day?
I would like to know how much log data is coming into ME Eventlog Analyzer each day (bytes). How can I get this information?
error when updating
I want to test the upgrade from 7000 by taking a copy of the Service Desk Plus including Mysql database. I installed servicepack AdventNet_ManageEngine_ServiceDesk_Plus_7_0_0_SP-0_22_1.ppm. When I run run.bat here is the error I get, I would appreciate it if anyone could shed some light on the issue for me as it is starting to cause me some pain. The logs do not provide any useful information. Thank you C:\AdventNet\ME\ServiceDesk\bin>run.bat ===============================================================================
Time spend per day by support rep
I would like to find out if there is a way to find out how much time each support rep spends per day on each request? Can you help? Thanks in advance. Mike
Microsoft SQL Instance Support
Hi Everyone, I am currently trying to install OpManager and what I want to do is use our current MSSQL infrastrucutre to host the backend database. However the database servers are setup to use instances, for some reason when I attempt to install opManager and enter in all the DB names it always comes back with it cannot install because host was not found when I have checked that there is certain connectivity between the two. So my question is how do I get OpManager to install onto a MSSQL instance
Network Flow Error
HI Netflow, I have disable netflow on our router (external and internal interface). When user go to google.com, it will lead to http://www.google.com/netflow/jspui/NetworkSnapShot.jsp. Other websites like yahoo.com or msn.com It does not has any problem at alll. Please advise. http://demo.netflowanalyzer.com/netflow/jspui/NetworkSnapShot.jsp
Unable to launch OpManager - Invalid License File
ERROR CODE: 535 Please contact AdventNet, Inc. 5645 Gibraltar Drive Pleasanton, CA 94588 USA Phone: +1-925-924-9500 Fax : +1-925-924-9600 Email : info@adventnet.com WebSite : http://www.adventnet.com I have no idea as to what is causing this, but I need this rectified as soon as possible. Using the latest build of OpManager.
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