Can I remove these files?
I have found most all of my updates for OpManager in /opt/AdventNet/ME/OpManager/Patch. Can these files be safely removed? I would like to recover the disk space. Is this where we should place any future updates? Thanks in advance.
Asset Scanning - Linux/SSH
I am trying to use the Asset portion of ServiceDesk Plus to collect inventory from some linux systems. I have tried adding a system through the Asset section and through Admin->Asset Management->Network Scan In both cases I indicate the IP address and that SSH should be used. The scan window pops up and after a few minutes it fails saying that the "Connection to RPC server in the workstation failed" which looks to me like it's trying to treat it as a Windows system even though I specified SSH.
ADAudit Plus 4.0 Service Pack 2.0 released!!
Hi All, We are happy to announce the immediate availability of our latest release - ADAudit Plus 4.0 Service Pack 2.0. "Schedule and Email Audit Reports" is the highlighted feature of this release. It also has a host of other exciting features listed below, Download page for the complete build : http://manageengine.com/products/active-directory-audit/download.html Existing Customers - take the Service Pack route to update to the latest, http://manageengine.com/products/active-directory-audit/service-pack.html
Reporting on historic data
Hi Support, Is it possible to historically report on the number of requests which were pending at a given point in time? I have to produce a Management report which tracks use of our system over the last 12 months and wanted to show the pending requests figure. Whilst I can produce this as a current figure, I'm not able to do so historically from what I can see. Thanks in advance, Andy
Can not view successful Logons
Hello, I am currently using ADaudit plus trial version, but as i understood I should have full access to the software for 30 days. The problem is that I am not able to see the successful logons, but only the failed ones. I even created a report to display only the successful logons, but it is still empty. Can you please help me? The same goes for workstation logon activity. Nothing is displayed. I have been running it now for 6 hours, do i have to wait more? Or is this irrelevant? Thank you for
Page Refresh Bug
Hi, I have noticed something that could be classed as a bug. If I go to a service desk ticket, and click the reply button, a new window is opened to allow me to write the message. This message is a long one and I will be keeping the new message wnidow opened for sometime. In the meantime I would like to use the main service desk browser window to open other tickets, etc. This is not possible however as the new message window seems to continuously refresh the main browser window every minute or so.
reinstall Desktop Central on production server
Are there any special requirements when I move the current install to a production box?? Do I need to do anything with the agents or will they see the production server when I restart the box?
Database Query for AlarmView
Hi, is there any chance to get the query of all open Critical and Warning Alarms (analog to the alarm view (Alerts.5) in the alarm-Tab [http://SERVERNAME/fault/AlarmView.do?displayName=All%20Alerts&viewId=Alerts.5&header=All%20Alerts-Critical%20and%20Warning]? That would be very helpful for our daily work.... ;-) Thanks and regards, Henrik
Reinstall Desktop Central on production server
I have tested Desktop Central and I am ready to move to the production server. Is there anything special I will need to do for the clients to recognize the new location of the server or is this automatic when I define my SOM?
Access Surveys remotely for diff sites over internet HTTP?
I think this is possible but how can we remote offsite users access the surveys? Is this possible?
Service Desk Plus
what is the port number to SDP scan access from Domain?
Attachments lost to Lotus Notes clients when forwarding/replying ?
Hello, Not really a problem at SD+ side, but hopefully someone has encounterd this... We've noticed a problem with Lotus Notes clients not receiving file attachments; if I CC the same reply or forward mail to a separate e-mail account (e.g. GMail), the attachment is received. Also, the mail is confirmed having the size corresponding to attachments + text. We have no problem with incoming e-mail to SD+ containing attachments, these show up fine, so it seems to be something at the Domino SMTP server
Two Departments Using Service Desk
Can you seperate technicians from two departments within Service Desk so that they only see requests pertinent to their departments. I have the I.T. department as well as the Project and Process department staff as techs in Service Desk. I would like it so that the techs only see information associated with their specific department.
Disable account, sub-account or contact after contract expires
Hello, Is it possible to disable a contact, account or sub-account when a contract associated with it expires?. I think for now it is only possible to send notification when the contract is about to expire??? If there is way now to do this , I would be grateful if someone could explain it to me? Looking forward to your reply.
Monitor Status Integration
A while back I remember coming across a AppManager URL that will give you a dump of all Monitor Threshold status in something like XML. Does anyone know of such a feature? Thanks
Re-Opened Requests and SLA resolution time
Ok, I have searched online and haven't found any posts or roadmap regarding this issue. Today I had a technician who had previously closed a request well within the SLA resolution time. A few days later the user replied to the closed email and the job was automatically reopened. Now the issue is that the SLA was immediately violated instead of the SLA time continuing. Surely the SLA time should re-commence as per the "stop timer' statuses, i.e. OnHold, Awaiting External Support etc..., not just continue
Not showing Domain Policy Changes
Everything else is working fine, we are able to pull reports for everything except Domain Policy Changes. It just says No data Available. Even when we change it to show changes for the last year. Both Domain controllers show success and the authentication shows success as well. ADManager shows all the changes, but we want to see it in ADAudit so we can track who makes the changes.
Filter Out Machine Accounts
I would like to be able to filter out login made via the machinename IE Server01$. Is there a way to use a wildcard for this? IE *$?
sometimes a group doesn't show up as an option
I have an intermittent issue where sometimes a group does not show up as an option to select. Has anyone else run into this? Is there a fix/workaround? see below...there is supposed to be a "network engineering" group. Thanks
logoff tracking
It's possible to track logoff actions? Thanks a lot
Report showing ALL equipment, devices, and printers
Does anyone know of a way to report counts of ALL pieces of equipment IT could touch....all servers, workstations, routers, switches, and printers (networked AND not networked)? I need a comprehensive list of absolutely every piece of equipment in the system, but can't seem to find anything that does that....and yes, I even need non-networked/locally-shared printers. We calculate allowed number of FTEs based on equipment/nodes touched.
Allow an associate contact with several different accounts or subaccounts.
Allow an associate contact with several different accounts or sub-accounts. (example: michael@acme.com account in the Acme Corporation and MBI Corporation) Currently associate a contact is allowed only one account or sub-account.
Feature Request - CISCO FWSM - Reporting - Tracking - Auditing
Hello, is it possible to get a new feature? My idea... In our company, we do add new access rules to the FWSM rule set only after a documented and reviewed change request. We do have a system were these changes are saved. But we do not have a system which tracks these changes to rules. What do we do now? We are writing a remark line followed by the referenced rule. But if we delete any rule, there will be no remark, why we did it. So now the question. Is it possible to establish a new function in
remove the tab support + security issue
I have a problem with the support tab, it appears to all the technicians and it can see the same system log, which I believe is a security error, since a technician does not need to see the changes implementing a system administrator. sorry my English is not my mother tongue thank
Out of office hours still escalating jobs
Hi Is there a way that we can stop the Service Desk escalating tickets out of working hours? It is as though the working hours settings aren’t being taken notice of – these all came through between 21:43 last night and 05:14 this morning. Build 7 v7022 We have a test environment of the latest build, in the updates from our build to new has this been looked at or noticed by anyone else to be happening?
Request Templates
1. Please add the ability to APPLY a request template to a service request... There are many times when a user will submit a service request for where we have created a request template to use; however, the user used the general request instead. It would be great if there was an ability to apply a request template to an already generated service request. 2. Please add the ability to APPLY a request template to a service request via a business rule. 3. Please add the ability to add task templates
Checkpoint HA Licensing:
I have been reviewing your product and I am very impressed. I have a question about the "Device" licensing. I have a two checkpoint firewall configured in a clustered HA (high availability mode) both firewalls pass traffic. These firewalls are managed by a single Checkpoint firewall management station (FMS). I have configured your product to point to my FMS via LEA. Under Settings >> Device Details Firewall Analyzer shows 3 devices. Each firewall appliance in the cluster AND the firewall management
Error : General failure while performing the operation.
I use Service Desk trial edition and try to find the computer under the workstations in the Assets page, but i met the error with the system as below: FAILURE :Database exception while discovering workstation. : Cannot delete or update a parent row: a foreign key constraint fails Please report the problem to the system administrator, with the Error Code - 1,223,869,799,333. I checked and found that the problems may be in "SoftwareInfo" or "WmiSWUsageInfo" tables in the database server which used
Script monitor just stopped working
I have configured a simple Script Monitor which was working perfectly for weeks. It executes a batch file (which does nothing - it is called doNothing.bat). Then it reads the contents of a log file and reads a numeric value. It has been working fine for a while now, polling every 10 minutes, 24/7. Then today, it just stopped working - it says: Health Resource is down. Health is critical as the resource is not available It is still reading the log file which is good, but it seems to be having
Support Tab Graphs
Hello, I had to change the monitors for the AppManager, both the server and the MYSQL DB. Now under the support tab the graphs are blank. I know I need to change the id of the monitors for that page, but I cannot find the source page to make that change. does anyone know the file that needs to be adjusted. Thanks.
My Tasks
Located under the Home tab, the My Tasks list... When you open a task from there, it would be nice if there was a link to associate the task to a request. For example, see attachment
Regarding Assets; why are Servers and Workstations seperate?
So in the asset manager, it appears that we define a "Product Type", and then define a "Product", which is really more like the Model of a device. As a result, I end up with a "Product Type" named Workstation, that can be either a Desktop or a Laptop, with the "Product" field being the Model of the machine, such as a OptiPlex 620, or Latitude D600. Servers on the otherhand are segregated into their own "Product Type". and when you edit a Server profile, there are two fields that appear to contain
Move Service Desk to New Server
I am planning on moving my service desk application to a new server. Here are the steps I have so far. Build new Windows 2003 server Install Services Desk and updates to match current server Apply backup of Service Desk to new server. The new server will have a different name. Will that cause a problem? Are there any steps I missed?
Change Reports
Standard Change Reports do not classify change type in sync with customizable color coding in Change Type. Is there a way to modify.
Change Reporting
Is there a configuration change that will sync up the color coding for change type from the change management calendar to the Change Reporting tool. Thx ChangeMgr
Which workstations do NOT have specific software installed
Hi, I'm trying to figure out how to run a report that will tell me which workstations do NOT have specific application(s) installed. Thanks,
blank screen when open the browser...
Dear sir, We have SD7508 installed today, but the last week we work with SD7506 with the same problem... When open the browser in client or server, only a blank screen appears. Days back in the logs when it worked well said ... ------------------------------------------------------------------------------------------------------------------------------ [07:22:17:173]|[06-30-2009]|[com.adventnet.servicedesk.tools.AuthenticateNtlm]|[INFO]|[30]|: LOGGED USER in ntlm : null| [07:22:17:173]|[06-30-2009]|[com.adventnet.servicedesk.tools.AuthenticateNtlm]|[INFO]|[30]|:
Problem with import from AD
Good day SDP Version : 7.5.0 Build 7508 I have two domains When i imported from one domain (2003 server) - its OK When i try to import from other (2008 server) - i se all my Organizational units But when i press "start import" i see only "Connecting to ActiveDirectory Server..." long time. Thnx.
WMI Access
Hi, when I tried to configure a windows monitoring by WMI AppManager return an error with this message Kindly check whether the RPC Server is running in the System.Also check whether the selected OS Type is correct. Refer Troubleshooting for more reasons and solutions for them. The RPC and WMI services is running, if I try to connect via telnet from the server where run AppMananger to the server that I want to monitor (port 445 for WMI and port 135 for RPC) I heaven't any problem. Any suggestion?
Change Reporting Color Codes
Is there a way to sync up the custom coding options selected in the change type with the color coding for types in the change reports.
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