can't read DCRS-6804 swich's CPU info?WHY?
can't read DCRS-6804 swich's CPU info?WHY?
Custom Reports
I really like reports like the "Top Users by Login." Is there a way to increase the size of this report to say the top 20 or 50 users and not just the top 10? Thanks.
Only the top business rule will run against my request
Hi, I have set up business rules to: 1) assign a request to a group based on the category and sub category 2) assign a priority to the request based on the category If I have rule 1 at the top it works fine and assigns the group but the priority is left blank If I have rule 2 at the top of the rules list, it assigns the correct priority but no group Can anyone ofeer some ideas please
Closed time and date
Hi With a technician on site the time that the problem is solved is not the same as the time the incident is closed on the system. How can I achieve that regards piet
Clean List of local groups in login screen
How to delete old workgroups in list of login screen, when requesters choosing where to login, they should see only our domain and local authorization best regards
Import of Multiple user accounts (1000's)
I have been trying to migrate our old password system into PMP, however i cant seem to bulk import the user accounts, i have been able to bulk import resources, however that is not very useful when there are 200 resources and 4000 passwords / accounts. has anyone had sucsess at this, or can confirm if this is even possible? thanks,
down time summary report
We're receiving a down time summary report from our management server. I can't find where to configure that. I know on the managed servers it's under enable reports, but that's not an option in the management server. It's not one of the scheduled reports. In fact, it's going to the mailbox we created for App Manager, but there's no Action created that sends to that address. Where can I configure that?
Problem with Lists
Hi, I've just installed the latest demo version and it seems to work well. With the exception of some of the lists (eg.. displaying all IP's within the IPAM part) give me a few lines then garbeled html for the rest of the list. Anyone seen this? Thanks Chris.
performance issue
All, I appear to be having performance issues with my oputils install. after typing in the address for the web page, I get the login screen. I type in the admin username/password and click "sign in". nothing happens...basically it looks like its trying to retrieve the next page but it never does. I've attempted this connection from my pc and from the server itself with the same results. stopping and starting the server doesn't help. I can't post version information because I can't get into the
Loading the Internet Routing Table??
So when I added our border router to OpUtils... apparently it thought the internet routing table were subnets on our network. So when I went to IP Address Manager and Discovered Subnets, it just crashes trying to load like 9000 entries. How is the subnet information pulled? Shouldn't it be pulled from what *routed interfaces* exist on the routers, not what's in BGP? Because that's ridiculous and now I can't even use the application due to how large it is....
Very slow login
Hi, I'm running OpUtils in an ESX 3 environment and I'm seeing attempts to login taking over 1 minute and longer. I'm running the latest version with full license. Any ideas where to look? Steve
Problem Gettin end user devises. (MAC - IP)
I've this problem, I'm trying to view all end divices conected to my switch but in one single port it gave me the MORE button option, when pressed it shows multiple mac addresses whitin particular IP addresses assigned to. I'd like that information being obtain in every switch port that PC's are connected instead of show me that information without the switchport assigned to. Switches are Cisco Catalyst 3550, 3560
Cisco Catalyst 4500 only showing used ports
All my Catalyst 4500 series switches are only showing the used ports. How can I view all ports (used, transient, and available)?
Oputils NOT WORKING or STABLE.
Is seems that the last 2 upgrades has just not worked. I have not been able to get my IP Addresses out, something that I was relying on and now can not use. I need this to be more reliable or I will have to look for something else. Also I don't have a button to add another Cisco device in Config File Manager. The entire app just does not seem stable to me anymore...
Query Monitor
Hi, Firstly, thank you, guys, for your great product. I have strange issue on one server with AppMonitor 8. I couldn't add custom Database Query monitor. When I create new monitor of type "Database Query Monitor" I see only two input fields: Display name and Polling Interval. There are no fields for database type, authorization and SQL text. I reinstalled the software to another directory and updated it, but without success. I know that it should work because there are no such problems on
Desktop Central - Newsletter for June 2009 Sent Out
Hi, The Desktop Central Newsletter for June 2009 is being sent out today. The newsletter has the details of the latest enhancements and the upcoming features that are under development. The latest update can be downloaded directly from our website Regards, Ananth
Interface Tx/Rx/Errors all displaying N/A
Hello, We are using OpManager 8 since a couple of months now but we are having 1 problem. At a number of interfaces, we cannot see the Tx/Rx and Errors in the snapshot and interface details. this occurs at about half of our switches. I already searched the knowledge base and forums however the sollutions provided there did not work (unmanage and the manage again). I checked the data by using the MIB-browser and all data seems to be present, still the data is not displayed in the snapshot and interface
Blank screen (again)
Hi, as I am unable to track solutions in the previously posted issues regarding blank screens, here's my problem... All by sudden, all users are presented with blank screen when they try to open SD+. SSO enabled, registry fixes applied, server in truested sites, deleted browser cache, etc. I have applied the latest update to ver. 7508 (just to be sure). Clients are IE6 with patches/SPs applied. Made a test on IE7 as well, same behaviour. Any ideas please? Thanks in advance.
Level of open requests reports over a period of time
I am after a report that I can produce by day over the last six weeks showing the level of open requests. Is this possible? Thanks in Advance Shaun
WMI Authentication
Hi there all, I'm just testing OpManager in my company, very nice tool !! I'm encountering a strange "problem" about WMI authentication on a couple of servers. All seems configured correctly but when I test the credentials, I get PASSED from SNMP and FAILED from WMI. I've inserted the domain\username convention as done for other servers working fine. Am I missing any parameter on the target machine? I've compared with other machines that authenticate correctly but I didn't find anything different
Probe problem
Hi, All! One of our probes keeps failing with the message Probe has detected that polling has been stopped for the past xxx After rebooting the probe is fine for a few ours but then we get the message again. Any ideas on how to resolve this? John.
Alert Presets
Greetings, Does anyone know what the predefined alert for when the system stops writing to Event Log Analyzer? Cheers
Service presenting blank screen
We keep getting blank screen when going to the web service and it does not route to the backup. This is cured by stopping and starting the service. Has anyone else had this problem and what did you do to correct it?
Remove statistics data from OpManager
Hi, I am trying to create a default OpManager setup for our deployments. The setup contains new device templates, devices, business views, dashboards and other modifications. Currently I have moved the config by copying the folders conf, mysql\data and users in addition to adding MIBs and custom images. My problem is that this also copies all the statistics data created in our default OpManager installation, thus creating a very large installation to send out. Is there a way to easily delete all
adding attachments on each request after it has been opened....
I would like to know if I want to attach a file into a request after I opened a new request, how can I do this option? If I attach the file when I opening it, it is okay, but what if in a later time I need to attach a file into a request? Can you help me on this issue. Thanks, Mike
How to change default Status for new requests?
How to change default Status for new requests? We need to localize statuses, but status "New" cannot be renamed. Best regards, Seva.
Support Rep usage rights
I have a support rep whose access I've restricted to Requests - View all. i.e. They can view all the requests in the system but do nothing to them. The problem is that when the support rep has tried adding a custom view filter via the Request tab it's not working: They have the option to add a custom view They don't have option to "Make this as a custom view" They can select any of the columns under the "Advanced Filtering" section They can't select a criteria or choose anything to filter
Opmanager 8 with vSphere (ESX(i) 4)
Hi All, I'm testing Opmanager 8 and added a ESX 4 server (vSphere). I'm able to connect with SNMP and CLI (SSH). But only the following are visible: Availability, Response Time, Today's Packet Loss. The VM Dashboard stays empty and no VM's or other resources are visible! Is Opmanager not (yet) compatible with ESX(i) 4 ??? If it's compatible how do I setup the VM Dashboard or is it not usable in the Free Trial version? Hopefully someone can clear this out for me, thanks advance.
adding background to existing bussines view
Hi! I recently reinstalled my opmanager on a new server, all the configuration and data did restore just fine, but i lost my custom mapimage to my bussines view!! i cant seem to find a setting where i can add a background image to an EXISTING bussines view - is there someway i can add this, or do i have to create a whole new bussines view all over again?
Vmware ESX monitoring problem
Hi, I am a french user of the software opmanager. When I want to monitor ESX server, the opmanager software displays strange signs in the description of the system. I see well the ESX servers dashboard but does not see the VM installed. I think it is a language problem ? What do you think about?
Billing Reports
We would like to bill our individual departments base on usage at our core but can't seem to figure out how view consumption for a network on an interface. For example: on gig1 view total bandwidth used by 192.168.1.0/24 and on gig1 view total bandwidth used by 192.168.200.0/24 thanks
Internal Server Error - 500 after install
Hi, Internal Server Error - 500 error message displayed after installation of OpManager 8 (8007) OpManager is installed in the default location and is using MSSQL. The database is created ok. I've ran the RepairDB and StartOpmanagerserver batch files from the BIN directory. I've also changed the webserver port with the same results. Please advise what other fault finding methods I can try. Thanks, Dylan Nelsson
OpManager Reports Customization
Hello, Just wanted to know if there was a way to edit 'Availability" reports to include comments. I want the report to describe what the deceives/roll is. For example: Name Comment Up On Hold Maintenance Dependent Unavailable Down Availability(%) (Server Name) Backup Domain Controller 1 Day 0 Sec 0 Sec 0 Sec 0 Sec 100 (Server Name) Blackberry Server 1 Day 0 Sec 0 Sec 0 Sec 0 Sec 100 (Server Name) etc 1 Day 0 Sec 0 Sec 0 Sec 0 Sec 100 (Server Name) etc 1 Day 0 Sec 0 Sec 0 Sec 0 Sec 100 (Server
Newest build Number
I am running 7205. What is the newest build number for OpManager?
Event Log notification dont work
Hello I selected "Any Application failure" rule , created notification rule for Event Log rules. In event log I got this error : Event Type: Error Event Source: MBSERVER Event Category: None Event ID: 1002 Date: 17.06.2009 Time: 14:13:07 User: N/A Computer: MB2KSRV Description: Session [1209347] failed, status = 1100 (Access violation at address 00454B63 in module 'MBSERVER.EXE'. Read of address 00000000) but no alarm sent to email... Im using OPManager 8.0 (SP1)
cannot add new SNMP credential after upgrade to 8
I've upgraded to 8 last service pack. Cannot edit or add snmp credential and all host (more then 300) have lost the credential settings. Any help?
MIBS/Custom Monitors for Motorola Canopy
IF THERE IS ANYONE OUT THERE that has successfully loaded a custom monitor using the Canopy mibs 9.X and higher.. please contact me at jlewis@delcowater.com I have yet to get a custom monitor to work and I have been working with this for months now. PLEASE PLEASE HELP! I am using current version 8010.
MIB of Motorola Canopy device
Hello friends please confirm this quetion Why don't view in new version 7 the motorola products special canopy.
When about 1000 MO's update occurrs about every 10secs, sometimes a few TopoActionListener.update call is rarely skipped.
In case that about 100 MOs update in short time(about every 10 secs), sometimes a few received update message rarely disappears. DB update always done, but update-method which is 'TopoActionListener' implemented class is not called rarely. if many MO calls 'updateObject' once in short time, then is it possible that TopoActionListener.update is skipped? I am pleased to wait somebody's help. I am sorry for my poor english.
How are merged tickets counted in reporting?
can someone please explain how reporting works with merged requests? for example, if i have four users report four of the same issues, i usually merge these tickets into one. questions: 1. how are the requestors notifed of the merge and the subsequent updates and closure? are all four users notifed? 2. how many tickets count toward the 'closed' total once the merged ticket is closed? 1, or 4? 3. what determines what the 'master' ticket is? for example if i merge three tickets, which
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