Trouble after installing 6100 update
Hello, I spoke with a very helpful support person this morning who was able to work through a few problems we had with the 6100 build update. It appears everything is working pretty well, however we are receiving some errors when trying to access some of our password Groups. Three give trouble, however the other 12 appear to be okay. Here are the symptoms: If we click on a resource under "Show Resources" for any of the 3 groups in question, an 'error on page' is generated (see below) Line:
Empty Descriptions
I have a few users who have been submitting requests with blank descriptions. They insist they are populating the description field before they are clicking the add request button. I have even had them walk me through what they are doing and it seems to be correct. Has anyone had this issue?
Delete old backups
Is there a way to save three days of backups and automaticaly delete the older ones? I can't find a setting for this in my SD+ 7506.
SNMP v3 not used when discovering new devices (Discovery)
Despite any SNMPv3 credentials and no matter what credential profile is selected in the selection-box in the Discover Devices screen, SNMPv3 is not used by DeviceExpert. tcpdump confirms that it only uses SNMPv1 communities (those known by snmpv1 credential profiles plus "public"). Devices which do not respond to v1/v2c cannot be discovered. Build 5310 Java Version :1.5.0_11-b03 OS Name :Linux OS Version :2.6.26-1-xen-amd64 OS Architecture :i386
Discovery fails to use SNMPv3 (Build 5319)
Device discovery (Inventory -> Add Device -> Discover -> IP, host, Range or List When I configure SNMPv3 credential profile (Username, empty context, MD5 auth, DES priv, auth password and priv key, this profile can be used to manage an already configured device. But device expert will not even try to use SNMPv3 to discover new devices, no matter what SNMP profile is configure/select. It will only try "public" and all other configured/known v1 community strings round-robin, but will consitently ignore
What type of the protocol is used by poll in Windows Service Monitors Task ?
Hi, What type of the protocol is used by poll in Windows Service Monitors Task for Server Category and Win 2003 Type? Slava.
innacurate logging?
Hi, I currently have a netflow solution and opmanager running side by side and it appears that opmanager doesnt see the same traffic flow. Does anyone know why this would be the case? The below graphs are taken from an interface on the same server. thanks, Matt
WMI
Hi, I'm having difficulties with WMI on one server. When i test the credentials from OpManager, SNMP passes but WMI fails. If i open a cmd prompt on the OpManage server, i can use the following command and get a result: wmic /user:<username> /password:<password> /node:<device_ip> systemenclosure get serialnumber This tells me that the Opmanager server can connect to the device ok with WMI. Is there any other reason why WMI credentials will fail?? Matt
Reporting
Hello, Is it possible to run reports on any monitors, e.g. Service Monitors or Process Monitors? We would like to be able to run a report on how often a particular process has been up or down for, e.g. DNS or DHCP or a particular application this server is running. I can't see how to do this. Many thanks Stuart Cookson
OpManager keeps logging me out
Hi, For some reason, if i leave OpManager alone for a few mins, it times me out and i have to log back in again. If i then try to click on any other link, it asks me to log in again. This carries on until i close IE down and re-open it. If i click on personalize and choose "Automatic Refresh, the Do Not Refresh Automatically, timeout session in" is set to never expire. This is a very annoying problem as i find myself having to log in all the time. I'm using IE8 and was wondering if this
DNS resolution for a device - OPManager do it only once ?
Hello, I'm thinking about deploying a backup OPManager on my disaster site, without having to reconfigure from scratch this backup OPManager. The problem I have is to duplicate the OPManager configuration as on my secondary site cause devices have not same IPs due to firewall NATTing that I can't avoid. So for my primary site, where OPManager is, I see the disaster site with specifc NATTed IPs. When I put OPManager on my secondary site, most of devices appears down cause do not match anymore. I have
Assets
Hi We are using version 7506. we have imported our assets into SDP. However the servers aren't showing up as IT assets, when I click Servers from Resources > IT Assets > Servers but if I search for the server name I will find it, the bradcrumbs at the top show Asset Home > Server I cannot scan these at all. How can I change these server (63 of them to scan-able) I have made sure the product type is set to Server, I have tried changing that product type to workstation, (still unable to scan) and back
Exchange 2007 / SD Build 7508
Dear All We are evaluation the ManageEngine Service Desk, which looks pretty good. Unfortualtely we encounter some problems with fetching the mails from the inhouse Exchange 2007 server. Build Exchange: Version: 08.01.0375.002 Build SD 7508 I've already found the Alias post, an I can say, that this seems to be not the cause. I've checked the ports, and the port 110 and 143 are reachable via Telnet. but I get the errormessage, that the config has been saved, but an communication error occured.
Email Replies
Hi We have been usaing SD+ for over a year now and all is working great, but in the past week or so we have been getting the following problem. When a call has bee created and replied to an email goes to the customer, if this customer replies to this email it adds it onto the origingal call, now this has been working fine, but now for some reason the replied email is creating a new call, we cant see why as nothing has changed on the system. any help would be great Thanks
Problem scanning Windows Server 2008
Problem with Windows Server 2008. Then firewall turned on it doesn't work (rules "allow all from any to any"), error - "No response received from workstation. Probably the workstation might be switched off or does not exist.", but with terned off firewall it works nice.
Service desk service patch question
I am taking over the administration of our Service Desk system and I have a question in regards to service patches. Currently we are on build 7504. The latest is 7508. Do I need to install service patch 7505- 7507 to be up to date, or can i simply apply the latest service patch 7508 and get all the fixes from previous patches? Thanks in advance for your assistance. Ken Giese Hickorytech
Support for Esensors - Websensor - Temperature monitor (SERVER ROOM)
Hello, I want to know if this is something that Opmanager can support. http://www.eesensors.com/websensor.html The device has simple output: XN700699TF: 80.0HU:20.2%IL 39.1 TF: 80.00 - Temperature in F HU:20.2% - Humidity IL 39.1 - Illumination I would like to have Opmanager monitor these values and alert on them. Thanks
New installation
We have a new server and I need to move the installation from the old server to the new. What is the procedure for doing this and what needs to be done on the client side. Thanks!
restore new user template
Is there a way to restore the new user template from backup.
Deleting users
I would like to query and delete disabled users who are located in my disabled OU who have been disabled for 3 years and older. please respond Ralph Erasmus Capitec Bank South Africa ralpherasmus@capitecbank.co.za
Cannot clear certain webalarm
Hi, I've got a really weird problem: There is one particular web alarm we cannot seem to clear, acknowledge or dismiss. The status of the alarm is "clear" but it will simply not dissapear from the webalarm list. I'm logged on in Opmanager as the admin user so normally I should be able to clear the alarm. Do you have any idea how we can reolve this issue because now I've muted the sound entirely on our monitoring system. The (untill now) unclearable webalarm keeps giving a webalarm so this is
Want to know how to create notification rule <send email to technician ONLY request is created via email>
Hi, Is there any way we can create notification rule to send notification ONLY when user send email requests? Maybe I haven't checked all the settings, but looks like notification is sent when NEW request is created. I want to be able to receive notification when we get request from Email only. Please let me know how to create custom notification rule. Thank you in advance, Nancy
Is it possible to export template into CSV or other forms?
Hi, we have another branch using service center plus as well. They want to use our template and import into their service center plus. Is there a way to export template? If exporting is possible, how can we import template to service center plus? Thank you, nancy
global view by accounts...
Due to the facts that our company has a lot of different status, when I look at the global view by accounts, I only can see open, on hold and overdue counts. What about my other status which needs to be there? Is it possible to at least know the total counts in there? At this time, that report is not right because I can not see all the status. Can you help?
EventID=7011
Hi Romanus, When we installed the agent to 4 new HP Desktop computers we get the below error in the event log. This does not seem to be happening on any other computers. EventID=7011 Timeout (30000 milliseconds) waiting for a transaction response from the ManageEngine Desktop Central 6 - Agent service. Thanks, Billy.
Big Folder Size
Hi everybody, We are using Netflow Analyzer 7 Pro. I have a problem with big size of files in "AdventNet\ME\NetFlow\mysql\data\netflow\" folder. There are .myd .myi .frm files for every day in the period of 2 months. This folder size is aproximately 50 GB. I think these files are log files. I dont need logs which are older than 2 or 3 weeks ago. Can i delete this files with just Delete or i must delete those with tool or any command. Thanks.
Site names
It would be useful to have a seperate field for site name. This can be done using the device host name but having a seperate entity for site name and linking that to the device name offers greater flexibility. It also stops the site being overwritten when sombody does an snmp update
What are MYD & MYI files?
Hi, We have purchased ELA for 50 hosts. Below are my concerns. 1) What are MYD & MYI files? 2) This files are huge in size. Is their anyway to reduce the size? 3) If one of the host is deleted, does this files (MYD & MYI) gets deleted automatically. Thanks in advance Sanjay Bhoir
Problem starting server after incorect shutdown JVM
Can somebody help? Working linux server with NFA (NetflowCentral) was shutdowned by "shutdown -h now" and later turned off after unexpected hangup in shutdown state. After that trying to start NFA I get: /opt/AdventNet/ME/NetFlowCentral/bin# ./run.sh JAVA_HOME : ./../jre SERVER_HOME : ./.. DATE : Срд Июл 8 12:10:31 MSD 2009 Starting Server from location: /opt/AdventNet/ME/NetFlowCentral Problem while Starting Server !! System going to Shutdown --- received process interrupt Shutting down
Report Emailing Problem
Hi have a really strange problem occuring with a scheduled report emailing out. The report currently goes to the CFO and to myself. I get an email in outlook with the report attached though outlook does not flag my email as having an attachment. The CFO recieves an email without the report attached. However if he forwards that email to me or even to himself the email that arrives has the report attached. Has anyone experienced anything like that?
SLA's
I would like to know if the system can do the following level 1 sla on all calles with level as 1. set to 5 mins when level is changed to level 2 a new sla is set for 10 mins, and so on. please help.
SLA's
I am trying to setup SLA's is there any way that the following can be done. New record comes in with Level 1 - SLA kicks off for that level, if I change the Level to Level 2 I want the SLA to kick of another SLA for this level, as far as i can tell it only takes the SLA for a new call created and not for any that are already created and have been changed or modified. Can anyone help
Merge Reuquester
Is possible to merge Requester with the same name? Thx and best regards Soeren
problem with publishing
hello! I have downloaded a trial version of service desk plus 7.5. I have a problem with publishing service desk on a web. I have a ISA server installed and have configuired it to publish service desk. The servers are in domain. When i'm typing an address from the global site, login screen appears, but when i'm typing a login name and password it returns me an page with error: 404 Not Found Unable to connect to host
Licensing and subscription
Hello, What does a subscription to Password Manager Pro Standard Ed. entitle the user to? After the subscription expires, does the user merely lose access to software updates, does the server revert to the free version, or does the server lock up completely? What happens to the resources stored on the server in this case? Thanks in advance.
User Reports
Hi, Is it possible to run a user report for a specific group of users. Basically looking for the employeeid and employeeNumber fields. I want to be able to read the text file or csv and then run the user report. Have tried a group report but that doesn't give display the employeeID and employeeNumber columns. Kind Regards, SN
Asset Scanning Lock
Everytime i scan a desktop it has and error message of asset scanning lok
"access Denied" or "operation failed"
Im new into this software Deployment program, so it maybe has to be a stupid Issue... When i try to connect to a client through the remote desktop menu, i get the error: "Access Denied". in the column "connection status" it stands "operation failed". How can this be? i am allowed to install patches without any error. Please help me :) Best regards Filip Kjeldsen, Denmark
Notes disappear by merging requests
Hello, One my collegues has reported me that when several requests are merged that the notes simply disappear. Is there any way to get them back, or could you please edit the code so the notes from all the individual requests are still visible at the merged request? Kind regards, Jarry ps: Looking forward to the new release
Reports: Custom Query needed for several software apps to include Last Scanned Date
Still using 6.013 (long story), I have been tasked with generating several reports that are software specific against assets but it must include last scanned date. Using the Inventory GUI, drilling down to the particular piece of software than exporting to PDF does not show this so looking at a custom query as the scanned date is not an option within Reports. Is anyone able to advise if this is acheivable? Looking to export to a csv file; (defined) Software Name Software Type Owner Workstation
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