Dear All

 

We are evaluation the ManageEngine Service Desk, which looks pretty good. Unfortualtely we encounter some problems with fetching the mails from the inhouse Exchange 2007 server.

 

Build Exchange: Version: 08.01.0375.002

Build SD 7508

 

I've already found the Alias post, an I can say, that this seems to be not the cause.

 

I've checked the ports, and the port 110 and 143 are reachable via Telnet.

 

but I get the errormessage, that the config has been saved, but an communication error occured.

 

Can someone give me a hint, otherwise, we will not consider SD any longer to be purchased, because mailfetching is a must.

 

Regards from Switzerland

 

 

Frédéric