On maintenance
Hi. What's the meaning of gray color in Availability graphic? Why some devices turn to this color automaticly? The status display is still green, but the Availability graphic is gray. I try to click on Actions/Monitoring, but nothing changes. The Uptime at Availability report shows 100% for the last days, but a crazy value to last 30 days. Anyone can help me? Thanks. Antonio.
Messanger Alert
Now a days every monitoring software has messenger alert facility. is it possible implement this in opmanager?
Availability Report
Hi. What's the real meaning of gray color in Availability Report? I got some devices with green status, but in availability reports they appear in "on maintenance" status. There are no alarms about those devices and, when I click on Actions/Monitoring menu, nothing changes. Anyone can help me? Thanks. Antonio.
How do I stop a server alert each night for a scheduled nightly reboot?
I have a monitored server that needs is rebooted each night. I want to stop alerts from happening during the reboot. How can I achieve this result?
Scheduled Downtime Problem - OpManager 7025
Hi, I have a problem with OpManager 7. I had a scheduled weekly downtime window, which automatically disabled management of a few hosts during a scheduled reboot. It worked fine for a while, automatically re-managing the devices at the end of the window. A few weeks ago I was doing some unscheduled work, so put a temporary downtime schedule in place to stop alerting. I then made the mistake of deleting the enabled schedule, before it had completed and re-enabled all the devices. The affected
Free disk space report
Dear Support Team, is it possible to create a report or a shedule report that shows me the free disk space from only one hard drive of my server. Important for me is to save the report, and afaik with the custom report it don't works. Thank you for helping me D.C.
Teamed NICS
Hello, Does anyone know if it is possible to monitor both nics when they are teamed? We have HP servers and use the HP network facility to team the cards. However only the team NIC is viewable and can be monitored against. I would like to monitor the switch ports that both cards plug into but the only way to do this is to manually trace the 2nd cable. The server interface screen and the switch port mapper only show the team card and not the 2 cards individually. OPmanager 8002. Hope this makes
whether the indicated light can flash in bussness view
I build a business view in OpManager. If the device is clear, the indicated light is green. My boss hope it can flash. OpManager can do it?
Dashboards Issue
Business views shortcuts doesn t work when placed on the Dashboards. Is there a work around?
Customised monitoring
A couple of questions please.... 1) We have our own custom application which we need to monitor, we handle all code so can integrate a solution - my question is is it possible to customise within AppManager or must we write to the event log and create custom reports/alerts from this? 2) If it is the event manager solution, what is the lag from our application writing to the event log and AppManager picking it up and flagging as an issue? 3) Are you able to customise the way the dashboard and reports
SLA Escalation Email Template - Content Variables
Hi, I am changing the SLA Escalation Email template to provide more information. I am trying to find a content variable which describes how old the request is. I have tried the 'Request Aging Days' content variable, however when I save this and recive the email, this section is blank. It does not seem to populate. Is this the right content variable to use? and also why is it not working? Thanks
Scan Software in Linux Workstations - Too much detail!
Hi, Can you change the amount of detail you scan during the Linux software scan in future releases? Currently huge amounts of detail is added to the software inventory that isn’t usable after the fact. I would however still like basic informaiton such as OS and Version picking up during the Linux scan. Thanks
Requestor with No Assets
I have been asked to write a report showing all requestors (users) without an asset assigned to them. I think what the end goal is - to find out which requestors haven't had their workstations scanned. Any ideas? Thanks!
AD user import issue
Since upgrading to 7508 I have not been able to import users. I try the manual import, I select all my OU's and the whe it scan it just sits there on 0% complete for ever. I can let it sit all day and it doesn't move. I go to the error log and it just says error import users. My schedule import does not appear to be working either. Can I get some assistance please. Server O/S is 2003 standard workstation O/S is vista Thanks, Terry
New Technician
Hi! I have upgraded ServiceDeskPlus vom Vers. 7.0 to 7.5. Now I would like to insert a new technician. But this isnt't possible. Befor inserting I have change my licence from the "Free Version" to a licensed version for 5 technicians. Unfortunately there is no error message. Who can help? Thanks Harald
Link user login to active directory
Hello, i have to link the user login to active directory. How i process it ? Thanks Alexandre from Brasil
Asset Mangement
What is the difference between Expiry and warranty expiry date under asset management at servicedesk plus?
Cannot update any asset SD 7.5
Hello, I am having a problem when trying to update any asset. I am receiving the error you can see in the attached screen dump Error: -1,246,871,184,731 I cannot edit any asset!, even if it doesn't have any relationship SP+ 7.5 build 7504 - tested with 7508 and the same results IE 6 and 8 SQL Server 2000 Win XP SP 2 Thanks in advance
Workstations with Multiple IP Addresses show as multiple assets
Is there a way to resolve servers/workstations with multiple IP Addresses on one NIC to resolve to ONE asset? This may need to extend to a server with multiple NICs in use as well...
Real Last Logon Not Picking Up all authenticated users
Hi, I'm using real last logon to see which users are aunthenticated against our domian. The only problem seems to be that not all users that are authenticating aren't showing a last login time. Any ideas ? Regards Paul
Is there a way to get count of the records in report
I am trying to create a Custom report to get the number of record under each groups (grouped by the Request status). I see that the 'Total records' field appears when the report is run. Is there any way to tweak the query so as to see the subtotals under each group. i.e., the number of records under each group. (eg: No of records under <group1> is 5) Thx, Jan
Missing Linux Load Average
One of the most interesting values to monitor on a Linuxserver is the "Load Average". Would be great if this could beimplemented ASAP in the product. Chris Salmi
Logon Failure Account Disabled
Is there a specfic report for something like this? I was able to run the Recently Logged On Users report and added the account status coloumn which leads to a second question, when this report is now scheduled and generated is there a way to filter out the enabled accounts and just show the disabled accounts
Firewall listed as external host
even though i have the internal IP range in intranet list the firewall is showing up as an external host. This means that the 10Mb+ logging/lea traffic is showing up on reports as external data.. How can i get the software to count it as intranet or ignore it all together.. Also in the raw logs under hot.. I notice FW1_lea traffic appears with __p_dport="Unknown", which I assume is why the traffic all appears as unassigned/unknown even though I have put the ports into the assignments.
64-bit OS capable?
Is firewall analyzer able to run on redhat enterprise 64-bit? Are there any performance issues or special configurations to be aware of? Thanks, kevin
List internal subnets and categorize conversations
One of the few things I liked about NTOP was the ability to list all of your internal subnets and then categorize conversations on whether both source and destination were in that internal list or not. Essentially you could see what traffic was going outside of your network. I think this needs to be an option. I'm evaluating NFA for the billing function, but I need to exclude traffic from our hosting customers to our monitoring and backup servers; all I'm concerned about is their bandwidth to
calender in support center plus
I have a question in regard to your calender, is it possible to have arabic calender replaced the original calender?
Access Denied same computer application is
I can not add as a host the same computer(name: "server") where the application is already installed. I have installed the application on other computer on the same network, if I use this computer with the same account I can add as a Host the computer("server"). Why I can add this computer with anoter computer and at the same time a can not add this cmputer with the application installed on it? This is the error I get: Number: 0x800706ba Facility: Win32 Description: The RPC server is unavailable.
Custom report on assets and components
I am in need to run a report of all assets and asset components assigned to every user. I don't see any option to report on asset components. Is there any way to do this via a custom report or a query report? Thanks.
Reports - Asset cost
Hi Can we print our Asset reports with "COST" as one of the available columns?
Duplicating Solutions
All, Has anyone found a way to create a duplicate(copy) of an existing Solution to another Topic? We have many Solutions that go across multiple Topics. Currently we have to create a new Solution each time we want to add it to another Topic. There has to be an easier way that I am missing. Thanks in advance, Ken
Data base access
Hi, Our company has a process that needs to open and close requests automatically, but we can't do something like that without an integration with the SupportCenter Plus data base. My question is: Can I develop an integration in my application to auto update the entries in the SC+ DB in order to open/close requests? If yes, can you help us with the tables that we need to update? Thank you! Marcelo Romera
Re: Database Schema
Hello, Where could we get the database schema (structure specifications) for the SupportCenter mySQL database? We are trying to produce reports with third party software but we will need to know some information about the database structure to do it. Can you shed a light on this, thanks!
Newbie
Still newbie to SupportCenter Plus. Just wondering whether you can display "Time Entry" when you first create new request. seems like you first need to create new request , save and then you can add "Time Entry"... Is this default setting?
Newbie
hi Still newbie to supportcenter plus. Wondering whether you can display "Time Entry" when you first create new request. It seems like you need to create new request and then you can add time entry by cliecking "add time entry" button. Thanks in advance, newbie nancy
Solutions images replaced
There is a bug in the solutions with images being replaces. If I create a solution and upload a image called for example image1.jpg then create a new solution and upload a new image called image1.jpg the old image gets replaced and the first solution becomes useless. Is this a known bug and a fix on the way or does this issue need to be processed as a new bug that takes months to be fixed? Best regards, Valdi Hafdal
Resource down
Hello, we have the following problem: Without any changes, 11 of our 210 monitors show their health as red. In the detail view thy show "Health is critical as the resource is not available". But the system is available: I can see CPU / Memory and Disk Utilization and I can see free disk spaces. Editing the monitor did not help. Update from V 8.3 to V 8.4 did not help. A database repair did not help. It was only helpfull to delete one monitor and then install it again. The the health was green too.
Possible to send NEW email FROM Service Center Plus?
I know end-users can send email to Service Center Plus and ticket will be created. Just wondering whether IT Support can send NEW email (e.g. welcome email for new user, warning email,etc) from Service Center Plus. Is there function like that? thank you, Nancy
Purchase Order Report to Show Items and QTY
Just wanted to know if we can print detailed purchase order reports. At the moment it looks like the reports will show everything but whats being ordered, qty and who from. I think this is a big part of the order and should be able to printed on the report, especially since i want the user to email me weekly purchase order reports outlining all the orders for the week showing what they are for, what the items are, cost ect. At the moment i have added an extra feild to the PO form which is great and
software tracking
any ideas on how to track the softwares in SD+??? and all the reports for softwares in the 'software' grouping don't seem to work, all of them have an error stating 'incorrect syntax' and somehow i can't seem to figure out where?? any ideas??
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