SERVICE PACK BUILD 8010
Hello, I wonder if someone is using the build 8010 of opmanager and if it is stable, tks.
Netflow Analyzer 7 to 7.5?
We owned Version 7. Is it possible to upgrade to 7.5? Will our license be good for 7.5? Do i need to do a fresh install? Please let me know Thanks, Zeek
URL match content is not working
Hi, We are running on AppMan8. I'm configuring an URL which is trying to match a word but this doens't work. The option "Error If Match" also is not working. Cheers H. Frederiks
csv modify users
Hi, we are testing ad manager. Because we have already purchased SD+ we hope that AD manager will fulfill our expectations. In testing process I’ve tried to modify users through csv file. The field that doesn’t want to update is manager field. Piece of csv Samaccountname,manager Jdoe,Allison Donovan Allison and Jdoe has domain account. Error: Error In Setting Attributes, A constraint violation occurred - Error Code : 8007202f
Assign severities to specific job failures in MSSQL monitor
I'd like to assign different severities to different job failures for SQL Server. How about rate affected severities: e.g. If a job fails 1 time=Warn, 2 times=Minor, 3 times=Major, 4 times=critical Is this possible?
Problem adding RHEL4.7 64bit
Hi, I having problem adding device/server on the OPManager. Server version is RHEL4.7 64bit. with 32bit had no problem and also on my test AppManager had no problem managin 64bit linux. I can successfully add the server thru manual add in the Admin -> Add Device with a successfully added device notification but when I checked it in the server list can't find the newly added server. Any inputs? Arnold Kim
Missing ESX perf data
Hi forum. I'm monitoring serval VMware ESX hosts with up to 200 VM's. But in OpManager I can't se performance data on Network I/O or Disk I/O. Both CPU and Mem are working though. Can someone please give advice how to fix this? RG Kaspar Brygger Søndagsavisen A/S
Change AD Imports and User names
Is there any way to change the "User Name" in PMP to use anything other than First Name Lastname from AD? (without changing the AD data, which is correct) The reason is that we have a number of users that have the same first name and last name but different initials. PMS imports all of them as the same. Example: Fred A Bloggs and Fred B Bloggs are in the AD as First name: Fred Initials : A Last name : Bloggs Display Name: Bloggs, Fred A First name: Fred Initials : B Last name : Bloggs
Unresolved OIDs
Hi! When I receive an alarm from my ESX Server the OIDs are not resolved. I always get a message like this: "Trap received from <device> with SNMP Varbinds .1.3.6.1.4.1.6876.50.101: <vmwVmID>, .1.3.6.1.4.1.6876.50.102: <vmwVmConfigFilePath>" When I go to the MIB Browser and look for the MIB "VMWARE-VMINFO-MIB.mib" I get the two nodes with those OIDs -> the ids exist and are included. Why OpManager doesn't resolve them in the alarm message? Kind regards, Mok
Backups
Hi, This is probably an easy one but I am struggling to find the answer. Do I need to use the backup tool in SDP as well as backing up my SQL database (which is on a seperate server). Cheers Aidan
How can we know what MIB file be used in a deive template?
same as title.
Shorewall
Hi everyone! Has anyone successfully used the FWA with shorewall? If so how to configure the shorewall so FWA gets syslogs. many thx
OpManager Service Pack 1 released
Hi All, We are very happy to announce the release of Service pack 1, build 8010 for OpManager. I know you all would be very eager to know about the list of features which are newly added, but this Service pack is mainly for the I18n issues in Chinese and Japanese languages with one new feature and one feature enhancement. The feature being "Alarm Suppression" to suppress the alarms of a specific device for a pre-defined time interval and the feature enhancement is that the backup and restore utilities
'Reports' Columns rearranged on CSV export?
On Version 7011 when we did a CSV export on a custom report we had, the data columns in the order.. "Created Time", "Completed Time", Category", "Technician", "Request", "Priority", "Department" & "Group" NOW on version 7.5 the columns are in the order... "Group", "Department", "Category", "Technician", "Priority", "Request", "Created Time", "Completed Time" ????? Why? We have just outsourced a developer to create scripts & macros to pull this data & populate Excel workbooks. Naturally it fails now!
Technical Manager....
There currently is an option to have a requester be considered a department head. This means that all requests made by that department are visible by the department head. We have run into a problem where the department head is also a technician in the system. He is responsible for one group and has the ability to see all requests assigned to that group. What we need is the ability to assign a technician as department head so that they can see all issues assigned to their group and all issues submitted
ticket no longer available when searched after merge.
Hello! i keep posting to the wrong forum by accident! sorry. (this new forum is a bit tricky!) i've just spent about a half hour looking for a request that was put in by one of our users. Request id 11217. They swore they put it in, yet no one could locate it. (i'm an admin so i can see all tickets). after i had the user forward me their confirmation email that states the ticket was created, i was able to pull it up. Turns out the ticket was merged with another ticket (11427). My question,
Can't use "Program Files" as the installation folder
So I'm installing a new version to back out of a error.. and I get the following displayed when I try to change the "default" install path of "C:\Adventnet\ME\ServiceDesk" to "C:\Program Files\Adventnet\ME\ServiceDesk"... "Please choose a directory name without space characters in it." Are you kidding me? In this age, I can't put the installation where I want? In easily the MOST USED INSTALLATION PATH in the history of Windows applications. Come on AdventNet.. let's get into the times. Why
Move assets from Workstation?
After doing a domain scan, it has put all the assets under workstation. This includes IP phones, firewalls etc. How do you move them out of workstation without deleting?
show better history in po module
when viewing po's right now, there is no history item logged for when a PO was actually ordered. this would be very helpful.
Adding Attachments - Make Easier
Currently the only way that we've been able to add attachments (after a request is entered) is to click edit then click attachments. Would be really nice to be able to click an Add Attachment button like you can for Work Log or Notes. Thx!
ability to expand fields in the workstation view
hello, when using the summary view, would it be possible in one of your future release to have the ability to expand or contract the different field lenghts listed? for example, i have long department names, and can only see the first 20 letters or so of the department. it would be useful to have the excel-like feature of expanding the column size to show all this info. thank you.
ability to enter directly into aquisition date, expiry date and warranty date
hello, currently we do not have the ability to enter a date directly into the acquisition date, expirty data and wraranty date fields without using the Calendar selection box. typing these dates in is a lot faster than having to go through the gui each time. in addition, this field cannot be 'blanked out' once a date is entered without running an update statement in the DB. thank you for your consideration of these enhancements.
Reporting
Hi All, We use the reporting function in ServiceDesk Plus to provide management with statistics from the previous wekk - I am sure many of you do. One thing that is slightly puzzling is the fact that we are always resolving more requests than are opened, I think this is because some requests are reopened when a user replies to a request that has been closed. It confuses the figures and means that every week we have to change the statistics or answer questions as to why the are different.
ability to manually enter aquisition, expiriy and warranty dates
hello, i have 400 hundred assets i need to add the above dates to. apparently we cannot just type into this field, and have to use the GUI selection calendar, which is very clunky and slow. can you please look into the ability to actually type into this box, rather than be forced to use the GUI? thank you very much.
Live reports?
Is there an option for live graphs and stats? I believe Opmanager has this feature, but it's very limited.
Summary reporting???
Has anyone been able to create a monthly report that will summarize all ip gorups and show the percentage of total bandwidth used? Ex. Group 1 used 90% of total bandwidth Group 2 used 5% Group 3 used 3% Group 4 used 2%
EventLog Analyzer Listener Stopping
I have a new installation of Event Log Analyzer (build 5300) on a linux box. The listener keeps perodically dying stopping all collection of events. Additionally, the alert configuration to send an email when event collection has stopped is not occurring despite a successful test emails getting sent in the mail server setup screen.
Completed date
Is there a way to have the support tech fill in the completed date instead of the system using the time stamp of the close Tab Thinking of travel time here
Domain Controller Permissions
I am using ELA 5 and adding logs from all my servers. I can add my ELA user to the server local admin group and get the logs but I can't seem to get logs off a DC since they don't have a local group. How can I get the logs off a DC without being a domain admin? We would very much prefer not to create a domain admin account for this. Thanks for the help.
How can I print out all members of a distribution group ?
Some have too many members for the print view and it only allows to see it on screen by clicking the "more" button.. Regards Tim
Email Technician
I am running 7507. I noticed that after assigning a ticked to a tech, and I email the tech that the email is nowhere in the ticket's history. How do I track emails sent to the tech after it has been assigned? Thanks
db backup issues
I've been trying to backup OpManager 8 so it could be set up on a new server, but when attempting to run the db backup script, I get a series of warnings and java errors. Here's a copy of the output: C:\Program Files\AdventNet\ME\OpManager\bin\backup>backupdb.bat Please wait ! Backup in Progress..................... |Jun 8, 2009 7:40:46 AM co m.adventnet.db.persistence.metadata.parser.DataDictionaryParser getPrimaryKey WARNING: The PKName :: TempDependentUnavailableHourly_PK of tableName :: TempDep
URGENT : After 8007 upgrade issue with licences
Hi After upgrade to 8007 which is latest hotfix patches, My Opmanager 8 is showing Your current license doesn't support to view SLA widgets IT was working fine before. I'm running OPManager version 8 Premium Edition Please advise as sson as possible as Management is using these dashbords to look the availability for our systems. Thanks for your quick help and answer Best regards Philippe
% Disk Time Counter
Does anyone know how I can monitor % Disk Time on a HP Server running MS Windows 2003? I can not find this counter anywhere, is there some add-in that I need to run to add this counter? Any help would be greatly appreciated. Matt
ARCserve SNMP Trap
Hi, we use CA ARCserve Backup and OpManager 8. We send SNMP Traps through the ARCserve Alarm Module, but the Traps doesnt´t appear in OpManager. Does anybody know where to get the CA ARCserve MIB or to monitor the traps otherwise? Thanks!
Widget disk utilization by using WMI instead SNMP
Hello, There is few time, I saw that widget for disk utilization is only available SNMP, when do you think this widget will be available with WMI only. Thank you for your answer. Best regards Philippe
Integrating opmanager & servicedesk cyrllic problem
Hi, Ok i have latest OpManager & ServiceDesk No problem with integration of this two products, but ... When adding Log a Ticket Profile, if fields Category, Priority, Technician contains a russian (cyrillic) characters from Service Desk it displays it as "?????? ??????" and a like. So i think it`s a encoding problem in OpManager because in SD it`s all fine and smooth. Can you suggest anything? Thx
Allow scheduled health reports
Scheduled reporting doesn't allow you to schedule the most useful reports, the health reports! I'd like the see the following reports schedulable: Servers Health Report Routers Health Report Switches Health Report Services with High Response Time
SelfService in turkish
does selfservice plus have turkish language support
Attachments do not populate in Resolution area
Hi SD Plus tech, I was wondering if there was a way to add the attachment of a Solution in the Resolution area when using the "Search Solution" option, then "Copy to Resolution" feature. We use several instructions as attachments to solutions, but we find when we use the features described above the attachment does not populate the description area of the Resolution. Any hints you can give me? As you know when including screen shoots there are several step you have to take which can be a bit
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