Software report on Workstations not with the disposed status
Hi, I will like to be able to run a report similar to the 'Software Reports - Purchased Vs Installed software' but for all workstations except 'disposed' ones. At the moment this report include installed software on disposed workstations also. I have tried to add (Resource.RESOURCESTATEID <> 5) to the query below but did not work. SELECT MAX(SoftwareList.SOFTWARENAME) 'Software',MAX(SoftwareList.FILEVENDOR) 'Manufacturer',MAX(SoftwareType.SOFTWARETYPE) 'Type',MAX(SoftwareCategory.SOFTWARECATEGORY)
NetFlow Analyzer 7501 release...
Hi everyone Hope you liked the new features in 7500! If you haven't already upgraded to 7500, you can do so here. And 7501 is here! 7501 comes with new features and is also an fix for the 7500 issues. Following are the features and the fixes: Features: IP groups can be viewed in the network snapshot page. Interfaces without an IP address and without NetFlow exporting capability can be monitored for QoS policies if their respective routers are CBQoS enabled. Fixes: The interfaces were not listed in
NetFlow Analyzer 7501 release...
Hi everyone Hope you liked the new features in 7500! If you haven't already upgraded to 7500, you can do so here. And 7501 is here! 7501 comes with new features and is also an fix for the 7500 issues. Following are the features and the fixes: Features: IP groups can be viewed in the network snapshot page. Interfaces without an IP address and without NetFlow exporting capability can be monitored for QoS policies if their respective routers are CBQoS enabled. Fixes: The interfaces were not listed in
Empty Date fields
Hi, how can I empty date field? 'Delete' and 'BS' keys are not working here.... Thanks, Andy
Importing Service Requests from a file
Is it possible to import SR's from a file, such as .csv? I am installing a new version of SD plus and need to backdate the service requests from another system. thanks
How to allocate a license to an asset?
Active Directories
First lets set the Stage. We are a "greenfield" enviroment. We Support 3 companies through our company. We host their information on 3 servers with 3 active directories due to there are 3 servers. We have our own server, with our own active Directory. Problem: Our own Active Directory (AD for short) can been added in to the requesters without any problems. I have spent clost to 20 hours working on just ours. We are ready to bring on line in to ServiceDesk the other AD's though when we login under
Arabic Edition
When will the arabic edition of this product come out?
Can I disable MS automatic updates?
I couldn't find it in there... But I'd like to disable the Microsoft auto updates... A few users got Internet Explorer 8 (which doesn't work so well) So I want to make sure no one else gets it. Thanks
I've just updated to SD 7.5 and now I can't login ??
Anybody exp. the same problem??
OpManager on Linux
Hi all, after i've sucessfully setup a new machine with REDHAT 7.3, i have also installed the Linux-version of opManager. After the sucessful installation i try to start the server using the shellscript (StartOpManagerServer.sh) After starting the services, the following error message occurs: [HOME]/bin/StartOpManagerServer.sh [HOME]/bin/StartOpManagerServer.sh: ./setEnv.sh: No such file or directory Java Home cp: cannot stat `/ssl/backup/ssl.conf': No such file or directory cp: cannot stat `/conf/backup/httpd.conf':
XenServer Scan Failes
I get the following error when trying to scan a Citrix XenServer (5.5) FAILURE :One of the Workstation attribute which is mandatory is set as NULL. Hence cannot add this workstation.
what is the rule that Opmanager define device is unavailable.
what is the rule that Opmanager define device is unavailable? lost 5 polls or lost 1 poll? or other method.
Error: AuthenticationFailure : .1.3.6.1.4.1.311.1.1.3.1.3
I get this error ( AuthenticationFailure : .1.3.6.1.4.1.311.1.1.3.1.3 ) on A Windows 2003 Domain controller and on a Windows 2000 Server. The Error will come and go without any intervention. I can not find any information on the meaning of this error. Is it a failure of OpManager to connect to the server in question or is it an AD authentication error?
Custom Report
I am trying to create a custom matrix report where i can grab the following details for the month of May, but just cannot work it out. I primarily want this to be a Snapshot Status report as of the 31 May where I can see the number of calls by status (i.e. open, on hold, resolved and closed) for the entire IT department. I would like the matrix to show only the month of May but just cannot work it out. Assistance please?
Insert Picture in Email Template
Good Day Can I insert a Picture in the templates that gets mailed to the requesters? Regards Lindie
Virtualization of the Netflow Server
Hi All, I would like to know if Netflow Analyzer 7.0 can run on a Virtual Machine (i.e running in physical ESX Servers). If yes what specifications should the virtual machine has. Thanks Regards Thierry Mohamudally
Task Query Help!
I am using the following code to report on open tasks per user. However, I now have a request to show open AND closed tasks for OPEN requests. The query below only brings back open tasks on open requests. Can someone help me get closed requests on open requests too? SELECT wo.WORKORDERID "Request ID",wo.DESCRIPTION "Description",td.TASKID "TaskId",td.TITLE "Task Title",td.description 'Description',au1.FIRST_NAME "Task Owner",sd.statusname 'Status',DATE_FORMAT(FROM_UNIXTIME(td.createddate/1000) ,'%d-%m-%Y
Blank Screen when open the browser
Dear sir, Today I work with SD7508 and the last week with the SD7506. When open the brower in client or server appears a blank screen, from last Thursday. In the server/default/log today say... ----------------------------------------------------------------------------------------------------------------------- [12:27:17:522]|[07-06-2009]|[com.adventnet.servicedesk.tools.AuthenticateNtlm]|[INFO]|[22]|: LOGGED USER in ntlm : null| [12:27:17:522]|[07-06-2009]|[com.adventnet.servicedesk.tools.AuthenticateNtlm]|[INFO]|[22]|:
Business View Editor Stuck
Good Day Problem discription: The OpManager works fine as long I just looking at the status and use it as viewer. I can see all devices on my business view map. BUT if i try to edit this map, i can only see a view of the devices. And if i try to add another device, the editor freezes. The only chance to get out, is to close the browser. And if i try to create a new bussiness view map, i look at the loading dialog that seems to have an invineti loading time. So i have no chance to create a new map.
Business Rule
Can we update back date calls through business rule.
email and attachments...
Can my customer send me an email in regard to a specific request id and it will be added as an attachment in that open request? In other words, if a customer has an open request and at a latter time wants to add more info as an attachment, can customer/contact send an email to add an attachment to a request?
Moving to new server
Hi, I've moved my OpManager installation to a new server. Everything seems to be working except there are a few things missing. I created some new infrastructure views which have disappeared and there are also some devices which appear but when you click on them they can't be found. Any ideas why this has happened? To carry out the move, i tried to restore the databse but it failed so i just copied all the folders over and started the service. MAtt
Query Editor Help / Example Needed
Hi Once a call is created on SupportCentre Plus, any work on the call whether it be engineer notes, dial-in details, etc gets placed in the 'Time Entry' section. Even if an email conversation is taking place, the fact that an email has been sent/received is also noted here (after all, some emails can take 10+ mins to compile so it is important to log). I wish to be able to get a report on any call which hasn't had a new 'Time Entry' for 'X' amount of time (completely arbitratry - I'd create one
Windows Uptime
What is the calculation for system uptime on a windows 2000 server machine I am using SNMP .1.3.6.1.2.1.25.1.1.0 The value i get is 7/2/2009 5:09:38 PM (5 ms) : Value: 282812317 I want to know how to calculate it and display in readable terms
which port is require
Dear Team, how should we configure an application port over WAN so that a particular port is required to get open at firewall.Please suggest us somebody to clear this issue. Thanks inadvance, SridharMenda, 09867613433(M).
Delegation
If i delegate any user of AD to create user from AD manager... will this change also reflect on AD
CPU Utilization is 100%, threshold value for this monitor is 95%: Top 3 Processes:-Idle - 25%;mysqld-nt - 25%;wmiprvse - 25%
OpManager Build Number: 8010 Build Report Title Attention - Report01 - CPU Utilization is 100%, threshold value for this monitor is 95%: Top 3 Processes:-Idle - 25%;mysqld-nt - 25%;wmiprvse - 25% Message Message: CPU Utilization is 100%, threshold value for this monitor is 95%: Top 3 Processes:-Idle - 25%;mysqld-nt - 25%;wmiprvse - 25% Device: Report01 Category: Server Error Condition: Attention Generated at: Jun 17,2009 01:52:03 PM Alarm Details Message CPU Utilization is 100%, threshold value for
Recollect asset licenses
When an IT Asset has an Asset State of "Disposed" The license consumed by that asset should be released as an availible license. Currently the only way to release a license associated to an IT asset is to delete the asset completely. The trouble with deleting the asset is you delete all linked info to it, requests, purchase orders, etc.
Delete Departments
I am unable to delete departments. It says they are associated with another module but I have removed all associations
Removal of technician who has left organisation
Hi, How can we do remove a former technician who has left organisation with the following 2 reasons in mind: Re-claim licence for replacement technician Still retain history for historical reporting purposes.We are on SD+ Pro 7.5 Cheers, Wayde
AD Integration - does not work while passing from local pC to server
Hi, I did AD integration on the SD installed locally on the PC integrated in our corporate AD / Web . It worked OK. Then I transferred the data base to the host so they can update the base on the SD installed on the server. Then it did not work. The user name and domain are recognized automatically - but when entering password : the message says 'Unknown user or password'. Then I tried the integration directly from the server : after entering the same as locally : Domain, Controller and
Difference Between ServiceDesk Plus and SupportCentre Plus
I wanted to know, the primary differences between ServiceDesk Plus and SupportCentre Plus
XSS vulnerability in SD+
Arbitrary HTML content (including script tags) can be entered into a ticket. Impact is attacker can gain complete control over Service Desk.
Reports date issue
Hi Guys, When creating reports, the date in report displayed in USA format. How to change it back to UK? Thanks, Efem
Hardships&malfunctions
From my point of view a few things should be fixed/added ASAP. - Option Fetch OU's from Active Directory Again doesn't work properly - Consumable Management still not present in DSP 7.5 :-( - Only administrator can add new vendor. I have no idea why?
When @ is in the link line
Hi there, When we have a ex. download link with @ in the adr. line the system automaticly thinks its an e-mail. Why does it do that? It should open the file instead, and if i want an e-mail opend then my link adr. should start with mailto: ftp://ec:ec@ftp.edge-team is a part of the line and you can see the @
Locale problems in Opmanager 8 Cyrillc Russian charset
I make fix mysql/my-huge.cnf: [mysqld] default_character_set = utf8 character-set-server=utf8 collation-server=utf8_general_ci conf/database_params.conf url jdbc:mysql://localhost:13306/OpManagerDB?useUnicode=yes&characterEncoding=UTF-8 AppModules TopoDB-MapDB-EventDB-AlertDB-PollDB-PolicyDB-USERSTORAGEDB mysql> SHOW VARIABLES LIKE 'character_set%'; +--------------------------+---------------------------------------------+ | Variable_name | Value | +--------------------------+---------------------------------------------+
monitoring custom event log
Hi, on a server we have a custom created event log category that we need to monitor - how do we do this?
SNMP Not Working
hi all, We're trying to monitor the CPU utilization for a linux box using the OID of .1.3.6.1.4.1.2021.11.9.0 This is contained in the UCD-SNMP MIB, which we have loaded into the system, and have selected as a monitor. We have verified this returns valid data when using the MIB browser on the default settings of 1 second timeout and 0 retries, but when we try and apply this test to the snapshot, the monitor fails with the following message: The Monitor did not respond to the test request If the
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