Clicking on Maps tab--no display
I've create a user with read only permissions to view one business view. When they log in and click on Maps. It displays a blank page, no error (map.jpg). Normally with a user with more privileges it will display the first view in the list (Default=servers). Is there any way to set it to default for the one business view they have permission too? Also, when they first log in is it possible to set the home view with the business view they have access to? The dashboard.jpg shows what they see when
How to clear the Event Log
How can I clear the Event Log? Thanks
applying device templates wont work on certain servers
Hi! When i try to apply devicve templates to certain servers they arent to added, the only device template i want to have is for watching disk usage on paritions with certain treshholds - it works on most of my servers but some it wont. i have tried the snmp service on these and they are lookin just fine. what is this, is this a bug or something? what can i do about it? its really important that i can add certain templates to all servers at once because we have a lot of servers. thanks in advance!
How to monitor devices behind NAT?
I have a router that is performing NAT for a dozen or so switches. The switches behind the router have a port mapped so that they can be managed via HTTP. I want to monitor using HTTP to determine if any of those devices go down since I obviously cannot monitor them using ICMP in this case. The problem is that I can only set each device to monitor using ICMP or one TCP port. I thought about creating a new device for each switch I want to monitor and assigning them their specific TCP port for
I can not launch web client over windows server 2008
first time when i installed work fine then I did a Shutdown but when I try to launch it again not work I used EventLog analyzer and run.bat too but the web client said "Event log Analyzer Server is not running. Thanks Albert Torres
Export to PDF / CSV does not work
When I run a report and try to export to CSV or PDF the web page just hangs and ends up dieing. When I set up the reports to be emailed, I get a zip file with a PDF that has a size of 0 bytes and is not a valid PDF File. Is this a known issue? Any suggestions?
How Do You Get Eventlog Analyzer To Run On SQL Server
When installing eventlong analyzer it installs mysql. How do you get this to point to a sql server?
Connection to the Database is lost OPMANAGER 8007
Hello, i m using opmanager version 8007 and i m having frequent disconnetion of database in opmanager. When i see opmanager stop collecting data i check " wrapper.log" file and i find error BUT i find opmanager service still running. Then when i restart opmanager service it start all working..... opmanger lost connection every 4 day intervel with its database...do you guys have any fix ?????' ########################################################## INFO | jvm 1 | 2009/06/26 14:45:28 | Connection
How can I change the header image background to white?
op issue
my server that install the Op shut down, i can't run normally after restart, then i reinstall the Op, but i can't check my hidtory data, how can i restore my data?
No monitors are working with Server 2000 Machine
I have a machine with Windows Server 2000 SP 4 but none of the monitors added will work. I get the standard message: 1. Check if SNMP is enabled on this device. SNMP is installed and started 2. The SNMP request might have timed out It probably did cause it takes a long time. I did set the time out to 10. 3. The OID may not have been implemented in the MIB. If this is what I think it is I think the OID is loaded because every other server is using this monitor so I guessing it is loaded. 4. The device
Trending Reports Similar to that on AppsManagers reports
Hi, Is is possible to incorporate trending or historical reports, for cpu and mem utilization as well as availablity..Similar to that now available on the AppsManager canned reports. Thanks Maui
which port is require
Dear Team, how should we configure an application port over WAN so that a particular port is required to get open at firewall.Please suggest us somebody to clear this issue. Thanks inadvance, Sridhar, 09867613433.
High CPU/Idle top process
I saw references to this problem in this forum but no solution. We occasionally get alerts that the CPU utilization on a server is high and above the threshold but the top process is "idle". Is there any specific cause and solution to this problem? Thanks. Mark
OP-manager application stops monitoring every day
Hi, I have Op-manager installed with the DB inside an MS SQL 2005. The application server is a windows 2003. Almost every day the application stops monitoring the devices without any specific reason. There are no Down Time Schedules setup. When i try to login to the web page most of the times bu not always i get an error about the user table in the DB. In the same time the service is running fine. After the restart of the entire server all devices appeared as not monitored for a time. What are the
Changing Domain Names - Possible to retain ticketing systems accumulation of requests, solutions, assets, etc?
Basically we are growing our network and it's finally necessitated that we build a new DC (domain controller). In the process of building the new DC we will be changing the actual name of the network from blahblah.org to corp.blahblah.org. That means that when we go live we will be removing all PC's and servers from the old domain and joining them to the new one. We will also be recreating all the user accounts in Active Directory in the new DC, although a few may not end up the same groups they
Problem after upgrading to 7.5
I have upgraded SDP from 5.5 to 7.5. Now after logging in I always get the web-interface for making help requests as a regular user. No matter if I log in as a technician or local administrator. I just have for tabs. What's wrong ?
scan asset management using WMI
I have a problem when audit using ae_scan.vbs , at the time of audit data on the PC A, data onPC B disappears and in inverse. it only happened on the twice PC . the other pc is running at normal audit, in the other PC running normally at the time of the audit
Closed notification to go to ALL MERGED Requesters
When merging several issues, only the "surviving" requester gets the close notifications. The users whose tickets have been merged with another will never receive updates or closure notes. Any NOTES or WORK LOGs notifications should also be included.
Access over the internet
I´d like to know if there is the possibility to run the software hosted in a Webserver over the internet not locally, I have installed the Enterprise Edition (trial version) in my webserver. My webserver has IIS 6 and ISA server installed. SD+ responde in http://127.0.0.1:8080 What can I do?
email problems reports
I am having difficulty with sending planned reports. the emails are empty. no reports are attached. Doesnt matter if you select HTML or PDF (which is perfered) I have tested various things, but cant fint the trick in the box of magic. Can someone help me out here? ...... please.....
Due by time - where to change
Hey all, when a client raises a request without having any sla in place I get emails saying due by time. Where on earth do I change the timings for this as it seems to only give me 2 hours at the moment and when its eval its a 24 hour response. Thanks in advance
Windows Service Accounts
Does the Windows service account password reset work for local accounts? I'm just testing the product right now and I don't want to hook it up to the domain at this time, but can it reset local services using local accounts? The options in the documentation don't seem to match what I see, but it may be because I don't want to import my AD users at this time.
Need to monitor out side firewall
Hi, I'm using FA in local that is internal office it showing the all deatils Can i use this FA to get information on my other office it's in internet cloud G.MOHAN
Zip File Attachments
Is there any way to disable the zip file attachments? We are striping those attachments with our mail filter and we can't get the reports. Thanks.
Zip File Attachments
We have a client that uses Symantec Endpoint Protection, where the global settings do not allow attachments with .zip extension through. They are quarantined every time. Is there another method of delivery for the reports, or are we just not going to send the client the reports? (reading between the lines - "find another product") Thanks
ManageEngine Password Manager Pro 6.1 Released
Hi, We are glad to announce the release of Password Manager Pro 6.1 (build 6100). We take this opportunity to thank all our customers and users for their feedback and the continued support. Highlights of PMP 6.1 Nested Resource Groups: Option to arrange and maintain resource groups in hierarchical structure (groups, sub-groups) for navigational convenience Password Explorer: 'Home' tab re-arranged in an intuitive way to provide easy access to the passwords owned and/or shared. The explorer contains
dashboard refresh rate
i was wondering where i can set the upderate interval for the dashboard? so that it refreshes itself once in a while
CPU Util ?
Hello, Idle process is submit with other processes couses treshold ... ?! Can You help me ? Best regards, Z
Latency from syslog message to display on GUI ?
So I have setup EventLog Analyzer and it is accepting syslog based messages from 2 of our network devices... all works well, we have EventLog Analyzer listing on port 1514... What is odd though is that the messages sent to Eventlog from our network devices is taking 15+ mins to show up. What I mean is that if you go to the home page and click on the number under TOTAL for one of the hosts the records are 15mins previous and do not show the latest sent messages from the device... Is there some sort
problem in customizing graph (poll data)in adventnet
Hi I did some change in getInstancesForPD() of SnmpCurrentGraphController.java () for getting some change in currentgraph of poll data in case of performance management.but i am not getting any change in my standalone client application(webnms). I did everything like compile JFreechart from bean builder,put new performancegraph.jar with modified classes in /netmonitor/build/ ,put this performancegraph.jar in startApplicationClient.bat but i m unable to see atleast "hi,hello" printed from this java
problems witn emailing reports
Hi. I am making reports and have some sceduled. I have them emailed to our accountmanager, but he recieves empty emails. I have tried running the reports and they are fine with graphics and all, but if you email them, and it doesnt matterif you select HTML or PDF (which is prefered) the email keeps coming in empty. Email addresses work. Whats the trick?
ADManager Plus-comparision adn difference
Let me know what's the differenc between ADManager Plus and AD Audit Plus.
Scheduled Reports
My scheduled reports are no longer running, I set them up, and they ran twice, then they stopped. Is there a log file that I can look at to troubleshoot this issue. Thanks
Where has February gone?
We have recently installed hotfix 7016 which finally fixed most of our reporting issues. However it seems now that the popup calendar used for selecting custom dates seems to have forgotten that February exists? We are able to select any other month, February is simply missing? This is the same in IE and Firefox.
Please Help | Restore Data
Database not started. Starting......... 2009/06/30 10:02:04 com.adventnet.db.adapter.DBInitializer startDBServer INFO: Command to start DB server [cmd, /c, "..\bin\startDB.bat", 33356] java.lang.Exception: backup-info.xml not found : C:\AdventNet\ME\SupportCenter\b in\..\backup_info.xml at com.adventnet.servicedesk.tools.RestoreSDBackup.getBuildInfo(RestoreS DBackup.java:613) at com.adventnet.servicedesk.tools.RestoreSDBackup.restoreDatabase(Resto reSDBackup.java:127) at com.adventnet.servicedesk.tools.RestoreSDBackup.main(RestoreSDBackup.
Export Products Data in csv format
Hello, i'm running Build Number : 7014 I see that is possible import products from csv, but is possible to export all my products data in SupportCenter to csv file? Regards. Francesco
Java.exe consuming 100% of CPU
I have a server with BUILD Manger ServiceDesk Plus 7500 and am having performance problems with this server, the process JAVA.EXE this consuming 100% CPU and I still can not resolve, already restart the server but the problem continues. Could someone help me? Thanks for help, Atte. Adalton Narezzi
Netflow Analyzer 7 Professional Windows 2003 Process and useraccount
We have a Professional version of ManageEngine Netflow Analyzer running on Windows 2003 R2 SP2. Need some information regarding the netflow service processes. What is the process/image name(s) for the netflow service/collector? What windows account does the netflow service/collector run under? We have also moved our Netflow Analyzer installation to a new server recently and have an issue when the licence file was applied to the new installation. The licence should be for 20 interfaces but when we
ServiceDesk not responding. PLEASE HELP!!!
This morning our ServiceDesk Software is becoming unresponsive. Multiple times we have restarted the server with no success. We finally had our SQL admin check out the backend SQL 2005 database, and he found this statement blocking other statements. He cleared the statement, but another one came back with a different resource name. The symptoms start with not being able to access the assets tab, and then spread to the whole program becoming unresponsive. We are on 7.505 and dead in the water....Please
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