Define default Request view columns for Techs
When a new technician is defined, until they customize their columns, have ability to control what their default view settings are when they first log in.
Change text on tabs
Is there a way to change the text on the tabs in the user portal? For example we want to change the text on the tab for "Reset Q&A"
New Request Contact Number
When a new request is created, there is space for a contact number, however one can't edit the contact number? It will only pull in the contact number and name from our active directory. How can we set it up so that we can edit the contact number?
OpManager remote monitoring errors
I am a user that monitors a network using a remote log in to OpManager. I work off of two different networks, on the primary one that I use to monitor OpManager I continue to get errors. I am using I.E. and get the error "12152: unknown". On the other network, I can monitor all day with no errors. Unfortunately, due to network security restrictions, I do not have access to all of the settings on both networks to be able to comare security settings, etc. Does anyone have an idea as to what would
Group Consolidation
How to consolidate groups? We have had a lot of groups that had been created and we would like to consolidate them. Is there an easy way to consolidate the groups as well as the permissions on the folders that these groups have been assigned. Is there a tool from ADVENTNET to do this? thanks, John
I can not launch Eventlog Analyzer
Installed on a XP machine. Trying to luanch Programs > ManageEngine EventLog Analyzer 5 > Event Log Analyzer but it does not work. Any inpu appreciated. Thanks
which directory should be copied for attachments?
Hello, can you please tell me what the default directory is currently for the file attachments? The reason for my asking is that we are doing mock Disaster Recovery drills and found that when we attach to our database server from our DR site, attachments are missing since they are stored on the applicaiton server. however, for on reason or another i seem to have file attachments that appear to be fresh in both of these folders: D:\ServiceDesk\fileAttachments\Request D:\ServiceDesk\bin\Attachments
Associating a technician with a domain
I need to be able to associate a technician with a domain when I create the technician manually. At the moment, it seems to only associate a domain if you do an AD import and then convert a requestor to a technician. Also, can someone explain to me the difference\benefits of using LDAP authentication rather than AD import and then passthru? Thanks, DS
Rediscovery interface
Hello I have several cisco 1800 which I will not receive traffic information on the interface. When making the rediscovery displays "Error". Someone can help me? thanks
Rx Tx Traffic NA
Hi, On my Cisco 3845 router, the standard section of interface with all data show the traffic data as Not Available (NA). Before working properly, I have done something that I do not remember that something has changed Why does this happen?
String in Script Monitor
Hi everybody, Can you tell me the format of the data we can put in our output of script Monitor please ? Is it possible to put some blank caracters ? What is the maximum lenght for a string in an arry ? We try to buid array in the script monitor with a column with some string which have some blank caracters and perhaps too long. Nothing appears! Thank you for your help. Jerome Linxe
find the attached notes
Hello! Is there a possibility to find the attached notes to tables OpManager 8?
Cisco Unity monitoring ?
Hello, is it posible to monitoring Cisco Unity server ? Best regards ,
Sound notifications on linux platform
I tried to configure sound notifications on a remote Windows XP machine. To get started, I found winexe (http://eol.ovh.org/winexe/) and configure Admin->Notification Profiles->Run Program->New Profile Name: Play_Sound_on_Remote_Computer System Command properties Command Name: /usr/bin/winexe Program Arguments: -U nms%nms //10.1.0.107 "mplay32 /play /close C:\Windows\Media\nms.wav" When running on the bash shell command works when run the "Test action" is not stdout.log 19:04:07:101 PM PROFILE ------------->
PO unable to receive Items
I tried to receive items after it has been approved and I'm getting an error message saying "Unable to receive items". I'm using SDP 7503.
Mails suddenly not displayed anymore
Hi, I have a request for which I have had e-mail correspondence with several collegues. This correspondence used to be visible. Suddenly, the whole correspondence is gone. See attachment for screenprint. Please note that the http status message is part of the request, it's not an error message generated by ServiceDesk. Also, when I want to check what happened and consult the history tab, nothing shows. See attachment. Is this a known bug/issue? Is there a workaround available? This problem only
Disposing Assets
We have had a few workstations completely die and we have decided to dispose of them. I have noticed that when disposing the licenses that were used from the pc are no longer used. However I would like once the asset is changed to disposed for that all the software installed on that asset to be uninstalled in the audit history. Thanks,
Departments Problem
Hi, I am using the AD import currently and I finding some problems on 7500.0 When an AD user is imported on the requesters list the correct department is listed however if I open the requester up they have none set. If I set a deparment for an AD imported user so I can then allow them to view all the requests for a department it will be lost when all the user information is imported again from AD over night. I tried an upgrade to 7500.8 but I get the OU bug so for the moment upgrading is not
When a technician is away (temporarily)
If a request is OPEN and associated to a technician, and a reply comes in from the client, is there a way for a group of technicians to be emailed rather than just the associated technician? On occasions if somebody has been called out of the office or has been involved on a job for a long time, incoming replies to cases that they are working on can be missed. Is there a setting within SD+ that I haven't seen, or have any others found a workaround that covers this please? Thanks.
All maps gone
Hi, We just purchased Opmanager after a month of evaluation. When we recieved the serial I reinstalled the server to have a fresh start. I have added all our devices and set the correct speed of 500+ tunnelinterfaces and built maps for different businessareas. After a restart of the server however, all our maps are gone! Even the built in ones (see pic below). - - - cut - - - If I add the widget "Business View Summary" to my dashboard I can see all the views I made and number of devices
Version mismatch
Greetings, Just a curious question here, I was looking through my Add/Remove Programs on a server running OpManager, and in there it details that I am currently running OpManager v.6 when I am currently running v.8. Just unusual, but wondering if any one else has noticed a similar action. Rob
Group Alerts
Hi We have created groups in this order, CompanygroupName then Systemarea_subgroup then Subgroups -Production,Dev and Test, So within the Production dev and test subgroups are the associated servers. These groups are created on a admin node with multiple monitoring nodes reporting to the admin node. We want the alert to give the Systemarea_Group Name, Server Name and critical attribute eg, cpu utilization. Please advise how we go about this. Thanks
SNMP:: Is it possible to have one NMS and multiple agents all on single host pc
Does anybody knows is it possible to run a SNMP manager and multiple SNMP agents on single host?? if possible sugest some links to read.
Rediscover doesn't eliminate devices removed from ESX virtual server
Can anyone give me any ideas on removing virtual machines from OpManager 7? I do "rediscover", but it doesn't see that I have removed machines. Thanks for any help I may get...
Disk Utilization seen on Op is different than the Solaris Server
Hi, I've recently noticed that the Op disk utilization for one of my Solaris Server is giving me a 98% disk utilization. I've gone into the server mentioned and performed a manual check on the harddisk space. But i note that the disk utilization are still healthy, and not 98% The following is the screen capture when i performed the df -h on the Solaris Server. # df -h Filesystem size used avail capacity Mounted on /dev/dsk/c1t0d0s0 56G 22G 33G 41% / /devices
unable to add a request after installing build 7508
We hav the version 7.5, after installing the build 7508 from build 7504, the users can not add a request......can you help me please
Remote Control question in ServiceDesk Plus
Hi there, We are currently setting up ServiceDesk Plus for deployment to the whole organization. Before we do so, I have one question that I would like an answer to. Here goes: Is it possible to have the remote control function PROMPTING the user to allow the technician the remote control operation? Currently the technicians gets the user desktop without ANY kind of approvel/acceptance from the user, and not even an info box stating that a technician is connected. This poses a problem in our organization.
7500 upgrade
Dear all I was upgrading from build 7022 to 7500 servicedesk, when the installation stated it failed, it then did the uninstall of the product and now I can't start the old servicedesk at all! Thanks David
Install Firewall Analyer
I already Opmanger and NCM and Netflow, I want to try out Firewall Analyzer, where do I install it.
Workstation Scan Function - How does it Work?
We are suspicious of the workstation scan that is performed on a schedule through SD Plus because we have people reporting slow downs intermittently throughout the day. We've eliminated other variables as possibilities (SMS and McAfee) but continue to see unexplainable workstation slow downs. I have it set to scan for new workstations daily and full scan weekly. When it scans daily could it be affecting workstation speed? How is the scan performed?
Why can a SDsiteAdmin see all software?
Hi, When I logon as a SDsiteAdmin, I can see also "All Software"! Even if there are now assets from that Site scanned. I think, if you use the Multi Site model, All Software should be "not visable" for SDsiteAdminstrators but the software linked on that Site. Or am I wrong? Ferry Pranger The Netherlands
Import mouse from csv file
When trying to import mouse assets, the Import Wizard reported that all the records have been imported. However I found that some of the items are not listed under Mouse, but rather under Resources. But where is Resources? It seems to fall under Asset, yet I don't see any product type Resources. Any help would be appreciated.
Requester - additional fields - upload
Hi, I added maximum (12 ) additional text fields to REQUESTER and then tried to upload data from a .csv file. Unfortunately, there are only first 6 that are uploaded, the other 6 remain empty. If I fill them manually record by record - it is saved. Is there any limit for the number of additional fields ? Thank you for your help, Hanna.
Request for subaccount
Hi ! We make massive use of subacconts. BUT ! We miss the possibility to make a request directly on the subaccount. In the dialog - new request - we cant choose the subaccount - but only the parent. This means that we need to change to subaccount afterwards, by editing the request. Is this an error, or just a missing / forgotten feature ? Kind regards Carsten Thessen
CSV Contents for Modify Users/Group Attributes
Hello, We need to add about 600 (of about 5000) user accounts to an existing group, and as there is no "simple" way to select the users I would like to simply point AD Manager to a CSV file to identify the accounts. Adding a user to the group works fine if I Enter a name Search, and pick the users, but with 600+ accounts I think the only was forward is to select by CSV. So the question is, "what fields do I need to specify in the CSV to identify the accounts"? Thanks Tony Durrant
Alarm with new request
Hi I want when receive new request, in this application with alarm or buzzer i understand this action. whether this application can this action? please help me Regards
Administrator account no longer works
I seem to have overwritten the builtin administrator account when i imported AD the next time i went to log on it now logs me on as the domain administrator and not the builtin one, this wouldnt be a problem but i did not set any admin things up for the domain admin account. Is there a way to either remove the domain admin account so the builtin one is still there or maybe elivate the domain admin to the builtin one?
Assigning a Category
Hi, Can a category be assigned to a group created within SD+? We don't want to assign a category to a technician as that person may be away on holiday which could then impact on our SLAs. Regards Stef
Requester - upload of max additional fields from .csv
Hi, I added max ( 12) text fields to requester and tried to upload the data from a .csv file. Unfortunately, there are only first 6 which are uploaded, the other 6 remained empty. I tried then to upload only one 7th more, it is still empty. Is there any limit of additional fields ? Thank you for your help, Hanna.
Backup do not stop
Hi! My backup job do not stop if i have disable a sheduling! I recieved email: Critical : Error while invoking backup ServiceDesk Plus database seems to be corrupted, So please contact your database Administrator [OR] servicedesk support for further assistance to recover your data forward this mail and support file(s) to support@servicedeskplus.com java.io.FileNotFoundException: D:\AdventNet\ME\ServiceDesk\backup\backup_info.xml (The system cannot find the file specified) at java.io.FileInputStream.open(Native
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