Remote Control question in ServiceDesk Plus

Hi there,

We are currently setting up ServiceDesk Plus for deployment to the whole organization.

Before we do so, I have one question that I would like an answer to. Here goes:

Is it possible to have the remote control function PROMPTING the user to allow the technician the remote control operation? Currently the technicians gets the user desktop without ANY kind of approvel/acceptance from the user, and not even an info box stating that a technician is connected.

This poses a problem in our organization. The management staff will not be happy knowing that any technician can view their desktop without any kind of warning.

If this is now possible, does anyone know how to disable this feature all together?

Thanks in advance,
Rasmus