How to create a custom "CLI" monitor for Windows servers?
Hi. We have a number of batch files and SQL queries we'd like to run with the results returned as value sto be captured by OpManager as monitors. I know how to create custom CLI montiors for our UNIX and LINUX hosts, but not for our Windows hosts. Is anyone able to assist? Regards, LeRoy
Upgrade MySQL failed
Hi, I try to update OpManager 7205 to Version 8 (Windows2003). First Step is to upgrade MySQL Database. I get an error about low diskspace: C:\Program Files\AdventNet\ME\OpManager\bin>echo off buildNo in PreInvo 7205 ------getFreeDiskSpace : path : C:\Program Files\AdventNet\ME\OpManager ------getFreeDiskSpace : osname : Windows 2003 ========Disk Free Space(MB) : 0.0 null Mysql Datadir is C:\Program Files\AdventNet\ME\OpManager\mysql\data\OpManagerDB Mysql datadir is C:\Program Files\AdventNet\ME\OpManager\mysql\data\OpManagerDB
Removing Configurations
Evaluating the software i created a configuration to display a message box. after i verified that it worked, i deleted the configuration. now the clients still get the message box every time they log on in the morning. how do i remove that???
ChangeMemorySize.sh
I am trying to increase the amount of RAM that OpManager uses and I used this script to increase the size from 200 to 1000 but I do not notice any increase in the amount of RAM that OpManager uses. I assumed that this function is similar to setting MS SQL to use a fixed amount of memory, is this indeed what it is used for? I'm running OpManager on Redhat AS 3.
Branch Office Replication
My company has a lot of branch offices worldwide and some do not have the best of connection speeds. I was wondering if there was the capability to replicate the software repository and the patches to a local share at that office and assign the computer's in that office to hit that share instead of the server at our main building.
Add Link problem (in BisinessView Editor)
Hi, I created new Link (etc. between 2 routers) in BisinessView Editor and selected Interfaces on first and second routers in Link Properties but Opmanager 8007 can save only one Interface (checked). Why ? Slava.
MSSQL Data Files Size showing in KB
The Counter \General: Data File Size is showing in KB which is causing issues with the MIN/MAX/AVG figures. The attached image is just one of our database's, with all database's on all servers doing exactly the same thing. Is there a way to change the size from KB to MB or GB? It would be great if OpManager could detect the size of the file and represent the size in the most appropriate way. Any help would be greatly appreciated as showing a scientific equation on a report is not ideal. Thanks,
ServiceDesk Plus API
Hi! Trying to use ServiceDesc API (h_ttp://machine_name:Port_Number/servlets/RequestServlet). My task is: Unknown users can add new requests through company website. Website was written on php. I have realized requests to ServiceDesc using CURL, but faced with problem: User account is created, but without Email, though I'm send it in "requesterEmail" field. In documentation (h_ttp://[SD_HOST]/SetUpWizard.do?forwardTo=api) this field is described as "Email Id of Requester". What is it mean? What is
Can i install Oputils 5 to ubuntu server or Red Hat Linux?
Can anyone tell me, how to install and can i install the OpUtils 5 to any of this plaform? Ubuntu or Red Hat, and how? Thanks.
Application to view OpUtilsDB.fdb file
Hi, Been trying to look for an application that can open the OpUtilsDB.fdb file but I was not able to see one, what application can I use to open the said file? Thanks and God bless!
Mointoring for OS400
Hi i'm currently reviewing Application Manager, is there any support for monitoring os400 (as400)
listening AS400
AppManager Can Show Listening for AS400? How?
MIB File could not be parsed
I'm getting errors when trying to load the Traps on a MIB File using SNMP Trap Processors - Load from Mibs. and I'm getting the errors from the logs below. Could you please check the file to see if there are characters that Opmanager can't handle? The file does not contain underscores. Thanks, Marcos 16:38:38:312 MISC: MibBean: com.adventnet.snmp.mibs.MibException: Could not parse the file D:/AdventNet/ME/OpManager/./mibs/G3-AVAYA-MIB. The error occured at the line no: 21288 ,column: 19. The identifier
Alarm for new request
Hi I want when receive new request in this application with alarm or buzzer i understand this action whether this application can handle this action? Please help me Regards
Device Downtime Scheduler Report?
Is there a way or a report that will show what the scheduled downtime is for a device? I've got over 50 diffrent downtime schedules and diffrent devices in each. I would like a way to look at a device and see what its a member of. Thanks
Device scheduled downtime?
Is there a report or way to look at what a devices scheduled downtime is with out having to go through each one looking for the device?
Difference Between Business Change and Change Management?
Difference Between Business Change and Change Management?
Raw data should be saved one year at least!
I think the raw data of opmanager should be kept for one year at least, if I want to drill down to history data before 7 days, I can not find any valuable lead! Many network monitor systems all have this feature, why opmanager not??? By other side, the raw data can be used to audit! So, I think this feature should be realized in opmanager! Expecting good news from opmanager team!
Purchse Order Form
Hi SD+ Team, can i change the layout of the order form? If it's possible, where an how? And another question: When i mail the order to our reseller he receive a html-embedded mail. The mail-windows gives me the option to mark the checkbox "pdf as attachement" - but there's no pdf-file. Greetings Albae
Windows to Linux
Hello One and all, I have installed Service desk plus on a windows server with MS SQL, just for a quick test, but during the test, i got carried with this product, that i inputted so many changes, and would like to know if it's possible to restore the data to a Linux environment, Linux Server with MySQL If this is possible, can some be kind enough go explain the process thanks in advance sidi
Hostname & Proxy
Hi, I want to view the devices under inventory tab via hostnames and not via IP address. Is this possible? One more thing, we recently changed our proxy to used a proxy .pac file and i cant find the area where i am supposed to enter the URL of the proxy file. Regards, Chad
No Data Available Problem
I am using the Firewall Analyzer v5.0 trial edition for a possible purchase. I am running FWA on CentOS 5.x with a Cisco ASA 5510. I installed it on 6/18/09, and all reports showed up just fine for the first day. For the past two days, the FWA service and syslog is still running, but the FWA is showing "No Data Available" for both 6/19 and 6/20. in the ../server/default/archive/hot folder, the raw logs are showing up for both 6/19 and 6/20, but no data is showing in the FWA web console. It seems
business rule and notification under a group for unpicked request....
A question in regard to setting a business rule so it will place specific requests in a group and then under the group notification for unpicked request, set that for example for 5 min. The problem is that a request will come under that group and will sit in the queue under that group for more than five min and no notification will be send to those support rep mentioned under the group. Please help me on this. Thanks, Jay
Canceling the syncronization schedules
Hi, I was wondering if there was a way to cancel the syncronization schedule for a domain import of resources. I can view it via the Admin -> Active Directory -> View Syncronization Schedules, howerver have not found a way to cancel/re-create a schedule as it seems to retained the previous import information. Regards, Sandy Higgs
Report
How can I get a report with all asset on it including Asset Components?
How to find Deleted requests and the user deleted the same?
Hi, I see that certain requests which were added to Service Desk plus is not present at the moment. I suspect some user has deleted the request. How can I find out the deleted request and the user who deleted them? I have admin privileges. Thanks in advance, SreeJan
Asset Detecting Network Connection Speed
I am requesting that when scanning assets the network work speed is picked up. Like it would detect how fast the lan or wireless is connecting to the network at (10mb, 100mb, 1000mb, 54mb etc). That would be a nice way to find bottlenecks in the network. Especially when you have many hundred's of pc's and don't want to check them all by hand. Thank you.
How to view total bytes in/out on a port?
I need a simple report that says: For Time Period "X" (last month, week, day, etc), 'Y' Bytes RX and 'Z' Bytes TX Out Port 1/1. The reports that SHOULD give this type of information do not give any aggregate value. I only see min/max/ave for the time period and some value per day/hr (depending on time period). Given that you collect the actual ifIn/OutBytes values from the switch ports, you should be able to tell me how many bytes have gone in/out of that port for any time period. I haven't
AS400 / iSeries monitoring features
Hi, we are evaluating different solutions to monitor our iSeries environment. We would like to know what are the requisites that the add-on for application manager needs to provide all the information, which ones of them are mandatory, which ones recommended and what features will provide. So far I understand we will need the SNMP server to run to provide SNMP querying ( does your product catch snmptraps? ). I've understood from a previous post I found in this forum, that some features require
Problem with a monitoring disk status on a Cluster Server
Hi, I have one problem with a monitoring disk status on a Cluster Server. My 2 servers united in a MS Cluster. Both servers is connected to one DiskStorage by fiber optic and active Server has a linked logical disk from this DiskStorage. Opmanager see this disk by etc. 5 number. If active server is migrated to second server that this linked logical disk is migrated too and first server is losted it. However Opmanager continues to see 5-th disk on a server but it is'n a linked logical disk. Is is
Let me know the software better before buying it
Hi, since today 25.06.09 I have downloaded and installed locally the professional edition as trial version. As I could experienced til now I find the software very comprehensive and refined. Nevertheless, I´d like to know if there is the possibility to run the software hosted in a Webserver over the internet not locally. As I could notice too, there isn´t (at least I could not find it) the "Remote Desktop Sharing" resource as mentioned in the Comparing Editions link. Also there are some lacks in
Questions
Hello I have a few questions: 1. How does the “close with notification” work? Is there a template for the notification 2. Advisory – what would this be used for? Is it only on the account? What else does it connect to? Thanks!
How to use Maps->URLs ??
Hi! Sorry for this question but I don't understand how to fill the map "URLs". Is this an overview of all url monitors that I've added in OpManager? I am monitoring some devices which are filled with url monitors. Should the be shown automatically in Maps->URLs? I am asking because this view is completly empty. Or do I have to add them manually? If manually, where do I have to click to add the url monitors? My Build Nr is 8010. Hope you can help me. Kind Regards, Mok
Interface and port reports
Hello, We'd like to be able to draw stats from multiple ports on an interface in one report, or even pick a switch, one or more interfaces within the switch and one or more ports on the selected interface(s) into a combined report. Is this possible? We have some devices, like blade enclosures and large computer systems with multiple LAN ports on mulitple interfaces, as well as a number of 24- & 48-port switches where this type of report would be useful. Regards, LeRoy
Password logon for email request
Hello, when a user send an email to the servicedesk@domain.com how he can get or reset the password to log-on to the web ?? The system creates the request account as local account (not AD domain in the system) Regards.
Switch Names
I have this problem on detecting the switch names. I ahve configured the SNMP and everything works normal, my probelm is how to detect the switch name instead of the IP Address. How can I automatically detect the switch name instead of the IP address without manually editing the name? Please do reply....
User Rights management in Support Desk plus
I am somewhat confused by the way userrights are assigned in SD+. As far as i understand there are 4 types of users: Contacts, Admins, AccountManagers and SupportReps. Contacts can access the selfsupport portal to make requests and view public solutions. Their rights are assigned by the predefined SDGuest role?? and as such cannot be changed?? Nor can a user defined role be added to them ?? AccountManagers can view requests assigned to them and their rights cannot be modified in any way and are not
SMS notification time
Hi I have got 15 servers. Poll interval is 5min. If I shut down the server, after about 8min the server status is Attention. Then I have to wait again about 8min and then the stauts Trouble. And then again after some time I get the Critical state and as soon as the server has this state I get an SMS. Where could I change the time, that I get this SMS earlier. After about 10 min? Best regards Jura
Linux
Is there any limitations when running OpManager on linux? Is it still possible to do WMI?
F5 BigIP Traffic Mgmt CPU Util Custom Monitor
Has anyone sucessfully created a custom monitor for the TM CPU Util on a F5 BigIp. According to the F5 docs, the TMM CPU Util is calculated as follows: TMM CPU Usage = ((<DeltaTmTotalCycles> - (<DeltaTmIdleCycles> + <DeltaTmSleepCycles>)) / <DeltaTmTotalCycles>) *100 So I tried the following custom graph. However, I was not able to add it to a device. <CUSTOMGRAPH Name="TMM CPU Util"> <YAXISTEXT>(%)</YAXISTEXT> <DISPLAYNAME>TMM CPU Util</DISPLAYNAME> <name>TM CPU Util</name> <oid>( (.1.3.6.1.4.1.3375.2.1.1.2.1.41/$DELTA_TIME)
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