help
ive lost my windows live password and secret question and i have emails for my uni on there how can i get a new password please help
What is the best way to migrating from Version : 6.0.0 Build Number : 6015 to version : 7.5 build 7507?
What is the best way to migrating from Version : 6.0.0 Build Number : 6015 to version : 7.5 build 7507? I have backup data from version : 6.0.0 then I try to restore the data on version: 7.5 but it does not work I got error : at java.lang.Thread.run(Unknown Source) Unable to restore database : null Regards.
Exported report does not match generated report
I am attempting to export the un-enrolled users report and no matter what format i choose, the exported report does not show all the users that the generated report shows. We are on build 4.3
SDP Browser only working on server
Our SDP application can be run from a browser only on the SDP server itself. When I try to run it from a client PC it gives me the "Internet Explorer cannot display the web page" The only things that I changed was the SECPOL setting for AD pass-through as per forum notes "Send NTLMv2 response only" to "Send LM & NTLM -- use NTLMv2 session security if negotiated." I made this change on the server, but then changed it back again and rebooted. Now I can only run the SDP on the server itself. Any
Submitting requests via email
When a request is sent in to our service desk via email and that email contains message attachment, for some reason the message attachment is getting logged as the request. Does anyone know of a fix for this? Thanks
Moving Log files
We recently changed the directory in which the Raw Logs Archive files are stored. The archived log files are now being written to the new location, however there are a lot of old archive log files in the old location. I would like to move the files from the old directory to the new. Is it safe to simply move the files, or is there a more appropriate method for moving these archived files? I wasn't sure if Firewall Analyzer would have a problem when it couldn't find these archive files in their
Notifications sent to Technician Removed from Group
I have removed a technician from the "notify to" in the group but emails are still going to the person. Anyone have any ideas?
Logging a call via email - help required
Our service desk is confirured so that a requester can send an email to servicedesk@..... and it will then be automatically logged. However if the user has an attachment of another email included on the request, the attachment is logged instead of the original email.
7507 - Order in which Business Rules run
Just looking for some comfirmation. I take it under the new Site scheme, Business Rules showing for Default Settings run first (in the order we choose to place them.) Then, each Site in Alpha order runs it's Rules (with the ability to sort run order within each site.) Please confirm I also noticed during upgrade a complete set of Business Rules now exists at the Default Settings level, as well as within each and every Site. I diiscovered this by editing a Rule under Default Settings and it not
Groups Notification
I removed a technician from the "Send notification to group technician when a new request is added to this group" but the tech is still getting all the notifications. Please help.
Requester Details Form bugs
When I open request template, firstly my name isn't put into the requester details "Name" box in IE or Firefox. I have all rights, technician, admin etc but my name should still appear here. Then when I click on name field, and click away again (without entering any details), the following things happen. In Internet Explorer Technician changes to Select Technician Group changes to Select Group Site changes to "" (Not a valid option) In Firefox The same happens except Site doesn't change to ""
Multi User Notification
I have a user is logs a particular call where others need to be notified too. The request does not need approval but needs to be sent to multiple users when logged. Can the servicedesk do this?
Personalized Signature
When I attempt to add a personalized signature, my signature appears all the way at the bottom of threads I reply to. Why isn't the signature applied to the top of the thread, with the cursor placed just above the signature? By the way... I tried to post this earlier and got a message saying that my post was being submitted for moderating... what's up with that?
SPD in Arabic
Hi, There have been people posting about this but there is no definite answer when or wheteher it will come out in arabic. I need to know whether the templates (builtin) for creating new requests can be edited so that the view can be flipped. If not through the software than any other way. Sheldon
Associate a minor version of a suite of software
The company bought the license only one of the software" Adobe Creative Suite 3 Master Collection ". This soft contains a set of by-product of which here is the list. When I declare one of these by-products as being a minor version of "Adobe Creative CS3", ServiceDesk indicates 2 installed licenses, what is false. How can it be done?
Turning Technician into Requester
Hi, We need to change a number of our technicians back to simple requesters. Can you please tell me how I can do this without having to remove users as removing users would remove domain which isn't settable without another AD Import. Thanks, Mark
Conexón por otro tipo de servicio de windows
Buen día; Actualmente tengo un problema para la recopilación de eventos con AD Audit Plus, el cual ocurre porque el servicio de RPC fue desactivado por medidas de seguridad en nuestro controlador de dominio. En ese sentido, quisiera saber si puedo establecer mediante otro servicio de Windows la conexion del AD Audit, con el contralador de dominio.
Nofication option by severity.
I'm fairly new to OpManager. Is there a way to set notifications by an alarm's severity? This would be expecially useful for SNMP trap alerts where some things are fairly important and others are more informational. Thanks! -dlm
SQL Querys and dates and or Query setup
I am trying to query the requests database but no matter what I do I can not get it to give me the following results : I want all requests that were open on DATE X, that were created before DATE X for CUSTOMER Y. I have tried using the report builder and also the query builder. Neither provides the correct results. Using the query builder btw always gives the following error : java.lang.Exception: Syntax error : function LONGTODATE not closed properly! This is using the query copied straight out
Email requests
I have enabled incoming email but in the requests form it only shows the subject of the email and not all of the body. Without the body of the request the feature is no use to us. Surely there is a way to view the entire email message? Thanks
Syslog events problem
Hi, i've got the following problem: Yesterday our EventLog stops catching syslog events, with the error code (it was started from command line): # # An unexpected error has been detected by HotSpot Virtual Machine: # # Internal Error (0xc0000029), pid=3452, tid=5684 # # Java VM: Java HotSpot(TM) Client VM (1.5.0_11-b03 mixed mode) # Problematic frame: # C [ntdll.dll+0x501cc] # # An error report file with more information is saved as hs_err_pid3452.log # # If you would like to submit a bug report,
Request won't show up as Over Due!!!
Hello, i have the problem that all my created requests never shown up as Over Due! The escalation configured on the SLA also won't work. In the Demo Portal my Test Request also never marked as Over Due!?! http://demo.supportcenterplus.com/ Language is German, Version 7016. Please help me! Kind Regards
Hotfix 7508 Released
Dear users, Hotfix 7508 got released. Kindly refer to the below link for more information about the release. https://forums.manageengine.com/forumHome.do?forumGroupId=49000000002007&forumTopicId=49000003407141 Thanks & Regards, Srikrishnan ServiceDesk Plus.
find exchange object
Hi, I tried with the admanager search to find following recipient: ID=9646 Source=MSExchangeIS Type=1 Message=Mapi session "/o=tralala/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=7a7f8908-cf95a6cd-c1256ddd-39f4b2" exceeded the maximum of 250 objects of type I tried to input the cn: 7a7f8908-cf95a6cd-c1256ddd-39f4b2 but nothing found... Is there a way to find it wit admanager? Thanks a lot for your answr, DAve
Operational categorisation and Product categorisation
We find that the Category\ Type\ Item (CTI) classification only works to a point and that you potentially end up with a large number of elements trying to match user requests. Does anybody know whether SD+ will allow you to specify Operational categories and Product categories, similar to Remedy ITSM 7? The two levels allows you to classify the request in an Operational category describing what happened and a Product category which describes on what it happened which could be directly linked
Attemping to use the connection section of Admin displays a blank page
Hello, I am attempting to use the connection section of ADManager Plus, but I just get a blank page. What I want to do is change the http port from 8080 to something else. Does anyone know how to do this? Regards, LeRoy
computer template possible?
Hi there. is it possible to generate some kind of 'computer template' like the user one? It's because of our default security groups in which every computer added to the ad must be moved (i.e. software installation security groups (ad integrated)). If not has somebody created a workaround for it? I'm talking actually about four security groups - not really much but every new one must be moved... Thanks for help Albae
problems forwarding html emails - <cr> being stripped
We have been forwarding some of the conversation emails to outside companies, and some of those companies are either not getting the emails , or the html is being corrupted. What we have found is that the <cr> at position 76/77 within the html part is being stripped by some mail servers , and this is then concatenating all the html code together into one single line. This can then become too big for some mail servers ( smtp RFC says 1000 chars per line) and they reject it , or they inject their own
Per VLAN traffic Monitoring/Layer2 Traffic analyzer
Does OP Manager supports to monitor VLAN traffic or per VLAN traffic? Can we monitor traffic of layer2 devices. If so what monitoring tool or ad-on required for that??? :idea:
Unable to report on "pick list" custom fields
We have three custom fields in our default template. Two of them are "Single-line" text fields; the third is a "Pick List" text field. When we go to the reporting tool, we do not have our custom "Pick List" text field as an available field to report on. However, we can report on the two custom "Single-line" text fields. Please issue a bug fix to address this issue. Thanks- Marc
test upgrade from 7015 to 7507
Hi, I want to test athe upgrade from 7015 to 7507. Here is a list of the steps I have taken so far: Took a backup of our SD database and restored it to another SQL server - simple. Installed another instance of SD on another server and connected it to the copy of the database. Took a backup of the original server settings with backupdata.bat and restored it to the test server restoredata.bat When I try to run run.bat this is the output I get: Can anyone shed any light on this - it is
Multiple user notification
I have a user that when she logs a particular call she needs to notify others that she is logging it. It doesn't need approval but it needs to be sent as information. Can this be done through the servicedesk?
Change the image you see when you shall login
hey! How can I/Is it possible to change the background image from the default AdventNET image to a custom designed?
Update notifications to Support rep do not occur when Requestor not included
We use the Public/Private flags on messages when sending to internal staff on a given issue. If sending to internal staff, and they reply to the Portal, the support rep does not receive any notification that the ticket has been updated with a reply. This is a HUGE issue for us.
Any Windows popup tool for new requests?
Hi, I wonder if there is any official or third party tool for notification of new requests as Windows popup message? Thanks...
Hotfix 7508 Released
Dear Users, A hotfix to build 7500 has been released. The service pack (7508) can be downloaded from the below link. http://bonitas.adventnet.com/servicedesk/04Jun2009/AdventNet_ManageEngine_ServiceDesk_Plus_7_5_0_SP-0_8_0.ppm The new build 7508 addresses the following issues. Web pages will be updated soon. SD-20692 : NullPointer Exception upon clicking the Request approval link and subsequently unable to approve the request. SD-20601 : Upon editing a request and changing the template, request fields
Adobe Update file is .msp - how to install using Desktop Central
The adobe update file for 7.11 is in a .msp format. I would like to use DeskTop Central to deploy, can you please provide instructions on how to accomplish this task? Is this feature going to be added? Thanks Sue Treece
7507 hotfix success stories?
Hello all in the general user community. Did anyone install 7507 successfully yet? i am sure that our friends in India have tested it fully but until i see that someone else has been able to do it, i'm not even ready to do it in my test environment yet! cheers (and good luck!) -lb
7012 - Spellcheck looses formatting of response
Could someone please let me know whether the latest version of SC+ still looses formatting (notably spaces) in a response or whether that's been fixed. If it's still a problem, could it be fixed at some point please - preferably not at the expense of delaying the next release further as we can live with it for now. Cheers, Andy
Web Service access to SC+
Hi Support, Is it possible to access SC+ via a web service? Cheers, Andy
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