Edit Request

When we select a ticket and click the Edit Request button we get a new window that states Apacher Tomcat/5.0.25 - Error Report

HTTP Status 500 -

type Exception report

message

description The server encountered an internal error () that prevented it from fulfilling this request.

exception

java.lang.NullPointerException
	com.adventnet.servicedesk.common.FieldDetail.getPosition(FieldDetail.java:296)
 com.adventnet.servicedesk.common.FieldDetail$1.compare(FieldDetail.java:445)
 com.adventnet.servicedesk.common.FieldDetail$1.compare(FieldDetail.java:443)
 java.util.Arrays.mergeSort(Unknown Source)
 java.util.Arrays.mergeSort(Unknown Source)
 java.util.Arrays.sort(Unknown Source)
 java.util.Collections.sort(Unknown Source)
 com.adventnet.servicedesk.utils.WOTemplateUtil.getWOBulkEditFields(WOTemplateUtil.java:1873)
 org.apache.jsp.workorder.BulkEditRequest_jsp._jspService(BulkEditRequest_jsp.java:347)
 org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:94)
 javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
 org.apache.struts.action.RequestProcessor.doForward(RequestProcessor.java:1069)
 org.apache.struts.action.RequestProcessor.processForwardConfig(RequestProcessor.java:455)
 org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:279)
 org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482)
 org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:507)
 javax.servlet.http.HttpServlet.service(HttpServlet.java:697)
 javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
 com.adventnet.servicedesk.filter.EncodingFilter.doFilter(EncodingFilter.java:90)
 com.adventnet.authentication.ContextChangeDetector.doFilter(ContextChangeDetector.java:112)
 org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:75)