RADIUS Authentication has stopped working with version 7.5?
I have just installed version 7.5 to test and it appears radius authentication no longer works. I tested Radius sucessfully with version 7 and a Windows 2003 IAS server and it worked and the setup was pretty simple. I have replicated the same configuration and with 7.5 and it doesn't work - the NetFlow server doesn't even attempt to send any radius packets (I have been monitoring it with Wireshark). Is this a bug? Andy
Additional Device Categories
Current device categories (server, desktop, domain controller etc) dont cover all current device types out there. It would be nice be able to create either custom categories, or have a few others defined within opmanager e.g. Wireless Devices Storage Devices Backup Devices Misc/Other Devices This is perhaps more relevant as NAS and SAN products are now more prevalent in the marketplace.
Retrieve phone messages
How do yoou go aboout retrieving phone messages
Sorting by Interface Index
It seems that since our upgrade to version 8 of OpManager (I am on version 8010), the interfaces on the snapshot page of our Cisco 7606 router are no longer sorted on the IFINT number. If I look at the Configure Interfaces utility under the Actions Menu, the interfaces are sorted as expected. They are not sorted by IFINT number under the interfaces tab on the snapshot page however. How can I accomplish this? Not having this feature makes locating interfaces quickly difficult. Am I missing something?
URL problems - Proxy configuration
Hi, I am trying to monitor external and internal URLs (URLs in the Internet and in the local hosts) with no sucess. When the proxy is enable receive "Host Unavailable" to internal and external URLs, then I disable the proxy and it's possible to monitor the internal URLs but not the external. How can I solve this problem? It's missing an detail in the configuration??? Following attached file with the proxy screenshot. Tks in advance Regards, Raquel
How to get Subtotals(record count) in a Customised Report
Hi. Is it possible to get the subtotals (count of records under each group) in a customised report. I am trying to fetch the details as below and is trying to get the record count under the groups 'Closed', 'Open' etc. (Something like a matrix to get the counts,) Priority Closed (P4) Low (P4) Low Open (P3) Medium (P4) Low (P3) Medium (P3) Medium (P3) Medium Thnx, SreeJan
Notification Profiles 2 missed Polls
Currently notification profiles only support 1, 3 or more missed polls. Whilst you can increse the polling interval to, it would be good to have 2 as an option for missed polls. For example, you might consider that a device on a 5 minute poll, if it misses 1 poll, it could be a network error or slow performance of the device responding. However if you wait for 3 missed polls, you will be waiting 15 minutes before being alerted. Whilst both are ok options, it would be nice to have 2 missed polls as
Custom Fields pulled from SNMP query & Warranty information
Its possible to create custom fields to assign to devices. It would be nice to have not only the option to make these standard text entry boxes (as they are now) but perhaps also link these to templates so that they could pull custom static SNMP information. As an example, with a HP Proliant server, the HP/Compaq mib, provides a location to query the serial number, product ID etc of the unit. It would be good to be able to add this information automatically, which I assume would be best performed
Auto Select Started Services when adding services
When adding Windows Services Monitors, if opmanager could auto check the boxes for services that are already started to speed up the process of selecting what you want to monitor. Alternatively, rather than a select all, perahps there could be a "select all started" option.
Downtime/Maintenance Scheduler
Currently the Downtime schedulers are only available to be managed from a probe, rather than central control. We would like to be able to manage these at the central. It would also be beneficial to have the ability to schedule downtime for a probe (if the probe server is rebooted). Finally, we patch Windows servers 2nd Tuesday of every month (which is when Microsoft release patches), as such it would be great to have the option to set downtime as being a repetitive “2nd Tuesday of every month” or
SMNP v2 Custom Monitor Creation
When creating a custom monitor, the ability to create it as a SNMP version 2 monitor, and also define if its a 32 bit or 64 bit monitor is needed. This will help with using 3rd party MIBS, generating custom monitors and not having to alter each SNMP v2 monitor that you create.
Integrating OpManager with ServiceDesk Plus Problem!!
Hi, I'm running Opmanager build 8010 and Servicedesk plus 7.5 (with AD SSO) on separate Servers. SD+ uses MSSQL & OpManager uses MySQL. I get the error: "Unable to fetch values from ServiceDesk Plus, The server might not be running or the network traffic may be too high." when i try to integrate both products from the Add-On/Products Integration screen. I've tried both domain & local authentication (DOMAIN\User), nothing works. I read an old post which stated that the issue got fixed in OpManager
Not seeing any utilization statistics from netflow data off of Cisco ASA
I am albe to get the netflow data into Netflow analyzer from a Cisco ASA 5520, but no information regarding bandwidth utilization is showing. Any Suggestions?
Modified Request Template
Hi, I'm trying to modifysome additional templates that I have created but every time I ry to add a field or change the layout, only some of the changes are saved. Have tried starting from new and for some reason my chaqges don't save even though I select "save" and then "Finish"? Any help appreciated. Thanks, Stephen
Mdodified Request template
Hi there, I'm trying to modify some additional request templates but everytime I add fields or change fields, only some of the changes are saved and some fields don't even stay on the new template? Have tried creating from scratch but this doesn't make a difference? Any help is appreciated. Thanks
Server 2008 environment support
Can you tell me if a full Microsoft 2008 AD environment is supported on v7.0.0 build 7022? We are having trouble importing the requesters from AD since fully upgrading and shutting off all server 2003. Thanks.
Time on Net report
Is there anyway of reporting on the amount of time a user spends on the internet? Rob
Top URLS not showing all pages
If I setup a report profile using just one IP, then run the report and look under web useage, Top URLS, I see Showing: 1 to 20 of 20 Page: [1] View per page 200 I dont get a link to a second page and I dont see 200 urls on the page. I see the default 20. When I change it to 200 or in fact any other view 25,50 etc. I still see 20 views and only one page. Now this is weird. If I create another report profile for a IP range. I go to same page I am able to view pages 1 to 965 at 200 views per
Cant get live reports from Sonicwall Pro 2040
Hi there, I have configured my Sonicwall Pro to deliver it's syslog's to the FA, but I don't seem to be able to get live traffic reports. Can anyone help? Thanks in advance, EdvinH
SDP behind Apache reverse proxy - configuration question
Hey guys, Is anyone sucessfully using SDP behind an apache reverse proxy server? we are a service company exposing the self service portal to clients, rather than coding a web form and making an API call to SDP we would rather use reverse proxy to expose SDP to our clients. We have managed to get it to partially work but still have issues any config examples would be gratefully received Many thanks Dan
How can I give access to the AD Manager Plus to other users
Hello Is there can AD Manager Plus can be view on different PC or I have to install it on every PC. I want to give the view in my company so that they can see the reports. Thanks, Fawad fawad10@hotmail.com
how to create workflows involving more than 1 departement(ex: New Joinee)
A new joinee to an organizatino involves provisioning from IT, Facilities, HR and finance and all these are in sequence to complete the onboarding process. Can anyone one help in telling how do we go about to acheive on SDPlus 7.4
Custom views per Site?
Hi, Is it possible to setup custom views per site? Technicians in each Site can see all views created! How can we deal with that? Greating, Ferry Pranger, NL.
2008 Domain Compatible
When will your product be compatible with a 2008 Domain? We are currently using your product on our 2003 domain and are hoping to upgrade to 2008 soon.
Identifying internal hosts
I am hoping for a little help either understanding or refining my use of NetFlow Analyzer. We currrently use a small Cisco 800 series router for NetFlow analysis, so the setup of the network looks like: NetFlow Analyzer Server <--> LAN <--> Cisco 870 <--> Pix <--> Internet Router This seems like a normal setup for our specific analysis, as the Cisco router captures traffic on its internal interface (termed Vlan1) as well as its external interface. Ideally, I feel like this should let us have
Apple Macs
Hi All I am trying to add Macs to my Service desk and am stuck, any ideas?
Monitoring Apache Log Files
Has anyone created a script monitor that will provide login statistics from Apache access log files?
a THANK YOU thread for the Service Desk Staff!
Hello to our friends at Zoho! i just wanted to post a thread that actually THANKS YOU for your help and hard work. Questions that i have posted here recently get answered quickly and acurately and we are very grateful. As "power users" of your product, i am frequently in the positon to identify anomolies in the software and would like you all to know that I admire and respect all that you do to provide us a nice product at a fair cost, that is able to be fixed quickly when broken. Again, just
Purchase Order Module - V7507
What happened here? You have taken a semi-working module and just tossed it into a blender, presenting us with whatever came out of said blender. 1. Email Vendor/owner - used to attach a PDF file to the email that would be sent out. Nice and clean. Most of everything was there. Now? Switched over to inline HTML. WHY? It does NOT work any better. Case in point. When you open the email it shows the PO nicely formatted and with the company logo. here's where the problems start. Firstly,
scan and update error
hI, When I open an asset and start rescan workstation... its give an error How can I update my assets ? FAILURE :Database exception while updating Workstation. : Cannot delete or update a parent row: a foreign key constraint fails Please report the problem to the system administrator, with the Error Code - 1,245,826,943,104. THANKS! HARRY
report showing summary info of workstations
Hello, i have been trying to come up with a custom report which will show me all the info i have availalbe about a particular asset; inlcluding what is in the custom fields. currently the 'computers by domain' fits the bill pretty good, however there is no option to select my additional fields. can you please help with this? thank you very much.
why do tickets assigned to groups show as unassigned?
Hello~! when my techs look at the default view of "unassigned" tickets, ones that are already assigned to other groups show up. is this supposed to happen or do i have a configuration problem? thank you, Linda
NFA 7.5 new install won't start?
Seems like this is echos of the old problem where one would have to modify a config file taking out 'localhost' and putting in '127.0.0.1' before NFA would run. I've dug around in the XML for the system and I can't figure out what is wrong here - any suggestions? First time service startup takes longer time than usual Server is starting. This may take a couple of minutes ... This evaluation copy is valid for 29 days Could not create connection; - nested throwable: (java.sql.SQLException: null,
Adding Categories
Hi, Is there a bulk category, sub-category, item add functionality? It would save me a considerable amount of time if I didn't have to add it all in manually via the web interafce. Thanks Stef
Script Monitor on remote Windows server
Hi, Is it possible to configure a "Script Monitor" to execute the script on a remote Windows server. It seems that there is only telnet/ssh option to connect on a remote server. If not, is it planned ? Best Regards, Didier
Is it possible to export the requester details info?
Hi, Is it possible to export to csv the requester details? Or could I run a report and get the info that way? Thanks.
How to switch monitors between MSSQL instances in OpManager 8?
Hello, Some of our MSSQL servers have more than one SQL instances. I noticed that some of the databases on these monitored servers did not have any values popilated. When I clicked on a SQL performance monitor (in edit mode), I noticed that the actually monitor was assigned for one instance and not all. How can I switch between instances so that when I click on a monitor, it works for the instance I chose? Please note that clicking on the instasnce name doesn't appear to change which instasnce
Expected Release Date of V7.5
Hello Everybody, Currently, SupportCenter Plus V 7.5 is in final Validation Phase. And it is expected to be released by 15 of July 2009. Jai SupportCenter Plus
Centos5 Supported?
Can we install Netflow Analyzer 7.5 on a Centos5 box?
Support for disk monitoring using SMART under Linux
The linux monitor should be able to use the information from smartd to detect disk failures (very important when running a RAID setup) to setup warning/alerts. http://www.linuxjournal.com/content/know-when-your-drives-are-failing-smartd
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