Attention Alerts Will not Clear correctly
Hi, I have seen posts regarding this issue , but no fix, alot of my devices are report " Attention Alerts" on them, but when i go into the devices there are no alarm. I have tried to update device and also rediscover device , but the alert remains. Help please.
OpManager Apache Error Log : File Does Not Exist
Apache is routinely generating these errors.... [Thu Mar 13 14:42:07 2008] [error] File does not exist: X:/AdventNet/ME/OpManager/webclient/common/js/Opman-Scroll.js [Thu Mar 13 14:42:07 2008] [error] File does not exist: X:/AdventNet/ME/OpManager/webclient/common/images/trans.gif Note: Drive Letter/IP data obscured to protect the innocent. Latest Hotfix is installed. Server backups and install packages, where OpMan 7 resides, show the files as having never existed on the system. Request: Does anyone
Reply requested email to close Ticket
How can I setup a business rule to closed the ticket when a user reply their request with Closed in the description? Apparently, business rule don't like this.
Problems loging into the service desk using
We are having the issue that when I use the alias URL feature, I changed it to Servicedesk.<Domain>.local and we set that address with DNS as well. Now when we use the original server name <Servername>:8080 you are able to log in with no problems with IE but, but when a user uses the Servicedesk.<Domain>.local:8080 they are prompted with a winodws log in prompt first before getting to the ServiceDesk Plus site (using Internet Explorer). If they put in JUST thier user name and password (from Active
After update from 7507 to 7508 view request crash
Dears, Some one have sucessful update process from 7507 to 7508 update. After we did it some request view result in the following: HTTP Status 500 - type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception javax.servlet.ServletException: java.sql.SQLException: Error during query: Unexpected Exception: java.lang.ArrayIndexOutOfBoundsException message given: 13616
Nested Stack Trace:
** BEGIN NESTED EXCEPTION
Escalation do not work
I have define in an SLA if some request is not resolved say in 2 minutes it should escalate to a Technician say Heather Graham.............. But it does not work.........can any one help. Thanks in Advance
Can you include "Notes" in an email message?
We have the "Alert Technician by Email when a request is assigned" turned on as through the lifetime of request it often changes hands. We include the $Description content variable but don't seem able to include the Notes. It has been observed that it would be helpful to have the notes displayed in the email, which would enable the technicians to see at a glance what "the latest" situation was. Is there a "content variable" for Notes available? I couldn't find one.
Close Comments Automatic E-mail
Would really like to request that when a requestor enters comments when closing a ticket that an automated e-mail be generated and sent to the technican assigned to that request. There are a couple of reasons for this: 1) Even though we try to educate our users not to do it, they continually will close the request but then add comments that we really should be seeing...like "Can you do XYZ for me also?" Or they add additional comments which are really additional requests expecting us to act on
Proper backup and restore procedure for Enterprise Edition v7104
OpManager support - What is the proper procedure for 1) running a backup and 2) running a restore of the central server and each probe in the Enterprise Edition v7104? I can not find anything in the User Guide or help documents on your website that is specific to the Enterprise Edition. Thanks, Brad
Task(s) start and end times do not show accurate minutes
On a task, when I click on the date chooser of any of the date/time fields it will select the current date. The problem is that it doesn't always show the minutes accurately. Sometimes it will default to 00 and other times it will show the closest 5 minute increment. This is an issue when a user started the task at the 55th minute yet it shows 00. I know as a work around the user can select the minutes, but I hope the next update will have this fixed.
Spam filter Settings
Hi to all, I had some problems with e-mail configuration, until the point that now is not possible to enter the email configuration window, the administration main screen remains "loading window" and loads nothing at the end. Could you please give me the table names of Spam Filter Settings to modify it manually with MSSQL? Could you please help me with this issue? it's really hard to work in this situation! Thanks a lot for your support Regards, 9jsuarez
Problems editing request after 7508 hotfix
Is there any resolution to the following problem I am experiencing? HTTP Status 500 - type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception java.lang.NullPointerException com.adventnet.servicedesk.common.FieldDetail.getPosition(FieldDetail.java:296) com.adventnet.servicedesk.common.FieldDetail$1.compare(FieldDetail.java:445) com.adventnet.servicedesk.common.FieldDetail$1.compare(FieldDetail.java:443) java.util.Arrays.mergeSort(Unknown
Trouble with Email Notifications
I have just installed ServiceDesk Plus and I cannot get the email function to work. ANy ideas.
False positive processor % utilization threshold breach: "Idle" process causing threshold breach
Hello, I am currently using version build 7202 and am experiencing a false positive processor % utilization threshold breach. The idle process is being added the the total utilization as so: CPU Utilization is 91%, threshold value for this monitor is 90%: Top 3 Processes:-Idle - 25%;wmiprvse - 25%;dfrgntfs - 25% The monitor is configure as: Threshold Alert: > 90 % Rearm Value: 90 Consecutive Times: 1 Any assistance is appreciated. Thanks, Matt
PDA integration in FacilitiesDesk
Hello Users, We hope it will be of interest to know about the PDA integration offered by FacilitiesDesk 5.7 - our recent release. In general Facilities Management is a dynamic department in any concern. Let us assume a daily scenario in a company with big infrastrucutre facility. Where, a Facility Management staff have to be physically present in the place of issue to fix it. Which means the Facility Services Staff is always on the move as and when a work request in raised.This is where integration
Watchguard Support
We are currently evaling FWA and so far this seems to be the best app to crunch WG syslog, but do you have any plans to further support WG? Have access to all the reporting features would make purchasing this app a slam dunk Thanks David DCSD Computer Services
How to tune up Max Memory For JVM
Hello, Our machine has 4G memory,when i click setting/Server diagnostics the max memory for JVM is 505MB. Can it be tunnig up? Thank you! BR,
Defining request fields in incoming emails
It would be really useful if the system could take variables defined in the emails it collects and use them to set the corresponding request fields. Whilst the self-service portal is OK for some general requests, we'd like to be able to inject requests into the helpdesk from our own web-forms and automated processes. For example the email body could define any of the standard request fields plus any addiotional ones defined, which would be set when it is processed (with some validation obviously).
EventLog Analyzer 5.0.0 collection stop after 90 minutes
I have been working with EventLog Analyzer and I'm having very bad luck. I've used it in a vserver under CentOS and on a plain ol' OpenSuSe 11.0 install. Both systems allow me to load the application but it stops collecting syslog events after about 90 minutes. Does anyone know what is needed to make this behave?
How much data is coming in each day?
I would like to know how much log data is coming into ME Eventlog Analyzer each day (bytes). How can I get this information?
error when updating
I want to test the upgrade from 7000 by taking a copy of the Service Desk Plus including Mysql database. I installed servicepack AdventNet_ManageEngine_ServiceDesk_Plus_7_0_0_SP-0_22_1.ppm. When I run run.bat here is the error I get, I would appreciate it if anyone could shed some light on the issue for me as it is starting to cause me some pain. The logs do not provide any useful information. Thank you C:\AdventNet\ME\ServiceDesk\bin>run.bat ===============================================================================
Time spend per day by support rep
I would like to find out if there is a way to find out how much time each support rep spends per day on each request? Can you help? Thanks in advance. Mike
Microsoft SQL Instance Support
Hi Everyone, I am currently trying to install OpManager and what I want to do is use our current MSSQL infrastrucutre to host the backend database. However the database servers are setup to use instances, for some reason when I attempt to install opManager and enter in all the DB names it always comes back with it cannot install because host was not found when I have checked that there is certain connectivity between the two. So my question is how do I get OpManager to install onto a MSSQL instance
Network Flow Error
HI Netflow, I have disable netflow on our router (external and internal interface). When user go to google.com, it will lead to http://www.google.com/netflow/jspui/NetworkSnapShot.jsp. Other websites like yahoo.com or msn.com It does not has any problem at alll. Please advise. http://demo.netflowanalyzer.com/netflow/jspui/NetworkSnapShot.jsp
Unable to launch OpManager - Invalid License File
ERROR CODE: 535 Please contact AdventNet, Inc. 5645 Gibraltar Drive Pleasanton, CA 94588 USA Phone: +1-925-924-9500 Fax : +1-925-924-9600 Email : info@adventnet.com WebSite : http://www.adventnet.com I have no idea as to what is causing this, but I need this rectified as soon as possible. Using the latest build of OpManager.
Device Hostname
Hi, Is it possible to rename the device expert devices into their hostnames so that it would be easier to identify rather than their IP address.
When is 7509 scheduled for release?
I'm currently running 7506. I would upgrade to 7508 but I was told 7509 would address a specific issue I'm experiencing. Since I have to rebuild my custom login screen every time I upgrade, I'd rather just wait for 7509 and upgrade once. When can I expect 7509? Thanks- Marc
Customize Work Log Window?
Hi, New here. We are in the process of evaluating SD+ and were wondering about the work log window. The three questions we have with regards to the window: Is it possible to hide fields not being used (i.e. Incident Cost) Is it possible to make the Description text box bigger in size (not the amount of information that it holds, but its visual size) Is it possible for the time taken to resolve to auto calculate? The executed time populates with the time the window was opened and when the item
Categories
Hi, Perhaps I am being stupid but I cannot see where to make a category inactive. Please could you advise. I am running version 7508. Thanks, Simon
Narrow window Last edit
Hi! Can you make window Last edit more wisely? Or all 3 window of the same width?
copy PO’s
I would like to be able to copy PO’s (seems like this use to be a feature) and/or create a template of often purchased equipment.
File / Directory Monitor - lack of file?
I'd like to verify that a folder is missing a specific file - if so, the monitor is successful. From what I can tell, the File/Directory Monitor looks for the existence of a file. Do I have to use a script for this?
No live reports
I'm existing customer of servicedesk and I'm trialling firewall analyzer and having an issue where I am not getting any live stats. I'm generating syslogs from a watchguard 10 firebox.
using microsoft SRS reporting
How do you calculate the dates in Microsoft SQL reporting services? I know how to setup the formula in crystal based on this article http://writer.zoho.com/public/13706/27397 but I was wondering if anyone had used the MS SRS software to run reports using dates. Thanks
ManageEngine getting slow....
Since upgrading from 7018 to 7506 about a month ago we have noticed ManageEngine getting slower and less responsive. We're using MySQL as the database engine and have around 12 technicians and approaching 8500 calls. Currently when a user clicks on a call in the request tab it takes around 8 seconds to load. I've seen a couple of comments about tuning the database, are there any instructions on how/what to do this? Cheers, THR
Packet Lost monitor
Hi there, why the Packet Lost monitor is alway in NA status? I've set threshold but I think it's not working,,, any idea? thankh you DM
./jre/bin/java does not exist -> Sound notification does
Hi, we are running Opmanager 7204. I'm trying to get the sound notification profile to work. "Out of the box", Opmanager should already play a notification sound. It doesn't work. When trying to configure a sound notification these pre-defined settings are displayed: - "command name" ./jre/bin/java - "program arguments" -classpath ./classes/OpManagerServerClasses.jar com.adventnet.me.opmanager.server.alert.AudioNotifier ./conf/application/scripts/ringin.wav The problem is that the directory ./jre/bin/java
Endless AD import (with no results)
Hi, anyone else facing the same? AD import on SD+ 7508, Windows 2003 domain. The container on which the import should run shows nicely but then the Import Window stays on Connecting to ActiveDirectory Server... at 0%? And of course, not a single user is imported. Tried diefferent AD domain controller, different username for import, etc. Any ideas please? Thanks.
Netflow for traffic metering
Hi, I've downloaded the ManageEngine Netflow Analyzer to try it out. I'm looking for a feature which would give me a report on which IP address exceeded a given in+out traffic limit in a given time period? This is such that we can bill our customers who exceed their traffic quota. Is there anyway to get this report for your Netflow Analyzer? I've had a look at the reports, they are very good but I'm not able to find this filter. Thanks, Chaminda
Default Request Template
I have tried rearranging the fields in the default template to what I would like them to be, if you edit a request they show up correctly to make selections but if you are looking at the actual request they display out of order. And suggestions would be awesome as it is driving my support guys crazy!
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