Missing Requests
Hi - wonder if anyone has any clue why this is happening... For some reason when a user puts a ticket in for one specific site the tickets gets created but can't be seen anywhere. Its not in the queue for that site. It's not in any other queue. It just gets created and then vanishes. I have tried creating a ticket on several peoples behalf but they always go missing. The Site, Group and Department have all been set up in the same way as the others and the standard business rules have
Historic View showing level of Open Requests
I am after a report that shows the level of open requests over the last six weeks, Is there a pre-built report to do this or can anyone give me an idea on how to produced it? I can produce a report showing how many have been created but non that gives me the level of requests open on a date. Thanks in Advance Shaun
7.6 release in June
are we still possibly on for the 7.6 release in June??
Extracted Setup data
I am hoping to extract out of SD+ a list possibly in Excel that shows all setup data for my install (7008) and this will then in turn be used for a further independent install. Hoping to get Category>Sub category> Item listings and anything else possible that will amke subsequent installs easier. Is this possible? Hope someone can help Cheers
why does my domain name show up as an resource name?
hello! everytime i run a new asset scan, my domain name comes back as a resource. for example, the actual www.domain.com shows up as a resource name that cannot be scanned. ( (the actual domain controller shows up separately) any advice? i have deleted it multiple times from the asset inventory but it comes back and i get audited on this DB being accurate.
at com.adventnet.servicedesk.server.utils.SDClientUtil.isServerAlreadyRu nning (SDClientUtil.java: 229)
Hi, I want to migrate ServiceDesk Plus application to anthoer masine and i got the following problem: when i try to restore the AdventNet application, i mention here that the backup is made by AdventNet tools and it seems that the backup dosen't finish. The last message is: "at com.adventnet.servicedesk.server.utils.SDClientUtil.isServerAlreadyRu nning (SDClientUtil.java: 229)"
Custom Filters
Hi . I want to create a custom filter for the request screen which only shows requests assigned to the currently signed in technician for all request statuses that are not closed or resolved . How do i refer to the currently sign in technician in the filter ? Thanks
SNMP
I curious to know something that I am not understanding. When I make a device template it asks me to query a device vai SNMP and IP Adress to see if the device exist and then it gives you an OID number. OpManager was indeed able to query the device via SNMP through the IP Address for this device but after I add the custom Monitor and run a test on the custom monitor, this is what I get:(See Below) Can someone tell me what I am doing wrong? I am not sure what this means either - 3. The OID may not
Using MSSQL instance
Hi Guys, I am attempting to install OpManager version 7 (as that is the version we previously bought) but do not want to use My SQL as we already have a MSSQL infrastructure in place. My current prediciment is how do I install this product and get it to use an MSSQL instance as I have kept getting errors when attempting to do this? The error I get is: Host name is invalid or not reachable I have assigned a user so opmanager can create DB on that instance and I am able to ping that instance
Can I monitor WMI be OpManager located on linux?
Hello, Can I monitor WMI by OpManager located on linux? Thanks
WMI authentication issue
Hi there all, and my complimets to OpManager authors, very nice software. I'm testing OpManager as monitoring software for my company. I'm having a problem on a couple of servers with WMI credentials; when I test credentials on these two machines I have SNMP Passed and WMI Failed so I'won't be able to monitor windows services. Am I missing to configure something on remote machine? I've also tried to authenticate with local admin pw instead of the domain user but still no way. Thanks for your help
Solutions Not Showing Correctly
When you view a solution, it does not display like it does when you are editing the solution. If we use a bullet list, it shows it on the edit page but not if you just open it to look at it. The same thing applies to other things like the font style and even line spacing. Update: I have checked it in both IE and Firefox and they both show the pages in different ways than the edit page shows and they both are wrong in different ways. Items that should be bold may be bold in IE and not in Firefox,
Feature Ideas: Customize Snap shot page
Hi All, One of the feature being requested in OpManager for quite some time is Customizing the snap shot page of a device. So our development team is going to work on this and we want our customers and evaluators to share the ideas and feedback to make it better. Out of box we have dials, pie-charts and meters for Availability, Response time, Packet Loss, CPU Utilization, Memory Utilization and Disk Utilization and we have plans to provide an option to choose any monitor for dials instead of the
new domain
We have just created a seperate domain that I want to manage via desktop central. What sort of trust or setup would I need to configure to have it work from my current configuration.
Ping Monitor Issue
Hi, I'm trying the Applications Manager to monitor remote routers, using the Ping Monitor. I've got a few router ip's added as monitors. Most the time they respond as up, but every day I will get emailed saying something is down. On the next ping/email alert (15mins time) it will generally be up. Is there any options to say if it hasnt repsonded retry before marking the device as down, to stop these false reports. Thanks in advance
91% CPU Utilization based on Idle Process?
Can someone explain if the CPU Utilization monitor is using the idle process in it's calculations of CPU utilization? And if so, how do we correct this? As you can see by the alert below it is identifying a 91% utilization, and listing #1 process as Idle (accounting for 64% of overall?). Please advise. Message: CPU Utilization is 91%, threshold value for this monitor is 85%: Top 3 Processes:-Idle - 64.636%;Rtvscan - 28.559%;System - 2.386% Device: (server name withheld) Category: Server Error Condition:
Adding a device with port - "device not reachable"
I am trying to add a server that is in a network which uses port forwarding (that is, multiple servers are using the same ip and the router points to the server based on the port number specified in the address) For example, xxx.xxx.xxx.xxxx:<port number> However, I am getting a "device not reachable" error. Just wondering if this was something I was doing wrong, or if OpManager does not support this feature. Thanks for any feedback.
Business View
Good Evenings I have a problem with business view on having tried to give of discharge newly sight of business, it marks me please wait (initializing business view) and does not go out of there remains ciclad It does not leave me to advance, they can help me to solve the problem Shalom
Assets replace by others in a new scan
Hello, I'm trying ServiceDesk Plus Version : 7.5.0 Build Number : 7508 I have a problem when discover assets (computers) from my Active Directory, someones replace others. Thanks for your help.
cleaning login list
hello, i want to know how i can clean list on login screen for requesters, a lot of old workgroups can be choosen, but i need only my domain and local authorization best regards
Opmanager not (yet) compatible with ESX(i) 3 ???
Hi All, I'm testing Opmanager 8 and added a ESX 3 server. I'm able to connect with SNMP and CLI (SSH). But only the following are visible: Availability, Response Time, Today's Packet Loss. The VM Dashboard stays empty and no VM's or other resources are visible! Is Opmanager not (yet) compatible with ESX(i) 3 ??? If it's compatible how do I setup the VM Dashboard or is it not usable in the Free Trial version? Hopefully someone can clear this out for me, thanks advance. rds Ankur Maheshwari
MS SQL 2000 reporting services
hi there i have recently moved my OpManagerDB over to MSSQL 2000 and want to start running reports from there for ourIT Operational dashboard and quarterly KPI reports, our KPI's are linked to the following adventnet software so i would like to report from a single point with a custom report: 1. Servicedesk SLA's, calls closed, SLA breached, Assets, licencing etc 2. netflow related usage reports 3. opmanager related reports. what i would like to know is from which tables can i select the required
NetFlow Analyzer 7.5 Available
Hi all We are happy to announce the immediate availability of NetFlow Analyzer 7.5, Professional/Professional Plus editions. The changes(for the better) are listed below: Major Features: 1. Customizable dashboard 2. Site to site traffic monitoring 3. GRE application filter 4. Email option for sending reports with single click. 5. Policy enabled (CBQoS) routers need not export NetFlow for CBQoS monitoring 6. DSCP names in alerts and IP groups 7. Volume based billing 8. Secondary DNS server
Vista UAC
I have installed the desktop agent on a Windows Vista PC and it automatically enabled the User Account Control. Where or how do a change these options so that this does not automatically get turned on? Thanks!
DC monitoring problem
Hi, Can you help me? One of my domain controllers, do not show the info for the adctive directory counter, like kerberos authentications. The other counters, like memory and disk are OK. The wmi connection is correct, because I can list the services, and the password test result is Ok for SNMP and WMI. The other DC is fine, and returning all data. Thanks
can't read DCRS-6804 swich's CPU info?WHY?
can't read DCRS-6804 swich's CPU info?WHY?
Custom Reports
I really like reports like the "Top Users by Login." Is there a way to increase the size of this report to say the top 20 or 50 users and not just the top 10? Thanks.
Only the top business rule will run against my request
Hi, I have set up business rules to: 1) assign a request to a group based on the category and sub category 2) assign a priority to the request based on the category If I have rule 1 at the top it works fine and assigns the group but the priority is left blank If I have rule 2 at the top of the rules list, it assigns the correct priority but no group Can anyone ofeer some ideas please
Closed time and date
Hi With a technician on site the time that the problem is solved is not the same as the time the incident is closed on the system. How can I achieve that regards piet
Clean List of local groups in login screen
How to delete old workgroups in list of login screen, when requesters choosing where to login, they should see only our domain and local authorization best regards
Import of Multiple user accounts (1000's)
I have been trying to migrate our old password system into PMP, however i cant seem to bulk import the user accounts, i have been able to bulk import resources, however that is not very useful when there are 200 resources and 4000 passwords / accounts. has anyone had sucsess at this, or can confirm if this is even possible? thanks,
down time summary report
We're receiving a down time summary report from our management server. I can't find where to configure that. I know on the managed servers it's under enable reports, but that's not an option in the management server. It's not one of the scheduled reports. In fact, it's going to the mailbox we created for App Manager, but there's no Action created that sends to that address. Where can I configure that?
Problem with Lists
Hi, I've just installed the latest demo version and it seems to work well. With the exception of some of the lists (eg.. displaying all IP's within the IPAM part) give me a few lines then garbeled html for the rest of the list. Anyone seen this? Thanks Chris.
performance issue
All, I appear to be having performance issues with my oputils install. after typing in the address for the web page, I get the login screen. I type in the admin username/password and click "sign in". nothing happens...basically it looks like its trying to retrieve the next page but it never does. I've attempted this connection from my pc and from the server itself with the same results. stopping and starting the server doesn't help. I can't post version information because I can't get into the
Loading the Internet Routing Table??
So when I added our border router to OpUtils... apparently it thought the internet routing table were subnets on our network. So when I went to IP Address Manager and Discovered Subnets, it just crashes trying to load like 9000 entries. How is the subnet information pulled? Shouldn't it be pulled from what *routed interfaces* exist on the routers, not what's in BGP? Because that's ridiculous and now I can't even use the application due to how large it is....
Very slow login
Hi, I'm running OpUtils in an ESX 3 environment and I'm seeing attempts to login taking over 1 minute and longer. I'm running the latest version with full license. Any ideas where to look? Steve
Problem Gettin end user devises. (MAC - IP)
I've this problem, I'm trying to view all end divices conected to my switch but in one single port it gave me the MORE button option, when pressed it shows multiple mac addresses whitin particular IP addresses assigned to. I'd like that information being obtain in every switch port that PC's are connected instead of show me that information without the switchport assigned to. Switches are Cisco Catalyst 3550, 3560
Cisco Catalyst 4500 only showing used ports
All my Catalyst 4500 series switches are only showing the used ports. How can I view all ports (used, transient, and available)?
Oputils NOT WORKING or STABLE.
Is seems that the last 2 upgrades has just not worked. I have not been able to get my IP Addresses out, something that I was relying on and now can not use. I need this to be more reliable or I will have to look for something else. Also I don't have a button to add another Cisco device in Config File Manager. The entire app just does not seem stable to me anymore...
Query Monitor
Hi, Firstly, thank you, guys, for your great product. I have strange issue on one server with AppMonitor 8. I couldn't add custom Database Query monitor. When I create new monitor of type "Database Query Monitor" I see only two input fields: Display name and Polling Interval. There are no fields for database type, authorization and SQL text. I reinstalled the software to another directory and updated it, but without success. I know that it should work because there are no such problems on
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