Subnet Mask or CIDR in Asset Network Scanning
I noticed in the "Asset Management - Network Scan", "Add Network", you have the option of adding an Entire network or a Range. If you select Entire network, there is no means to specify a CIDR designation or even a subnet mask. Without either of those, the application has absolutely no means of determining what network I'm wanting to add. If I type in the IP of... 10.20.30.0 Without a mask to denote any applicable subnet bits, you've no way of knowing if I want the 10.0.0.0/8 network, the 10.20.0.0/16,
Query Report Error - ( run smooth on mssql)
HI, After upgrade to new 7.5 some of Request has a blank department field so I am trying to build Query Report to get dept name from master department (departmentdefinition) but the query given below will not run. im using mssql SELECT dbo.WorkOrder.WORKORDERID, dbo.WorkOrder.REQUESTERID, dbo.WorkOrder.DEPTID, dbo.DepartmentDefinition.DEPTNAME AS Depratment, dbo.CategoryDefinition.CATEGORYNAME AS Category, dbo.SubCategoryDefinition.NAME AS SubCategory, dbo.ItemDefinition.NAME
Mail Format Almost Unreadable
Greetings, all - Hoping someone has had some experience with this and can assist in getting my settings correctly tweaked. Just started using the email aspect of ServiceDesk, mostly to send new help tickets to an outsourced technician. Our company uses outsourced POP/SMTP for email (Mailtrust through RackSpace). When I call up the newly-created ticket, and use \Reply\EMail the Technician, it constructs an email with: -Requester, Category & Subject -a couple lines with text like "false" and "X-NONE"
Remote Control desn't support copy/paste (clipboard sharing)
Hello, It seems that DC's Remote Control doesn't support the copying of text from the local PC (technician's PC) to the host PC (the user's PC). This is really important as we became used to that capability with VNC, i.e. VNC shares the clipboard. When will this feature be available? Regards, LeRoy
Database Query
Hi, I have another query with the database structure. We are trying to create our own reports directly from the database but are having trouble identifying the key that marks a record as deleted. We have lot's (000's) of tickets that have been deleted over time (mainly from bounces between SD and other systems) this is making the reports a long way out as we can't exclude them. Can you tell me what marks the record as deleted. Thanks
Query Report shows numbers in Date fields...
Hi there, I have attached some pictures in order to help you out on this. 1. Go to Reports ( as Admin) 2. Reports by Requests 3. Requests by technician 4. Press Edit to edit the request 5. Add "Completed Time" from the available columns to the Display Columns 6. Click "Run Report" 7. Click on Show query on the report 8. Click "open with query editor" 9. Click Run Report without making any changes. ( query.jpg) 10. On the Created Time and Completed Time field numbers are shown..... ( printscreen.jpg)
Custom CLI Monitor History for HP-UX Not Being Saved in OpManager
Hello, I have several custom CLI monitors that run processes on our production HP-UX servers to provide load average, I/O wait time, wait queue, etc. Theyrun fine and display properly in OpManager, and the alerts work fine too. However, the data is not saved in OpManager's databse, which means I cannot report on daily, 7-day or 30-day trends. We look at these things quite closely and having the data stored in OpManger like other CLI/SNMP/WMI monitors within OpManager is very important. When
Process Monitors seem dependent upon PID
Hello, Windows and UNIX process monitors used to work where you could add them and when they went down and came back up, OpManager would record that they went down and came back up. Now, when a server is restarted (for example), the process monitors still show them as down when the processes are actually up. I am assuming this is because the process IDs changed. The documentation for OpManager states that we can track processes via path and arguments as well as the number of instances. No mention
Error when importing users from csv file
Hi, When i try to import a list of users (11) from a csv file i get the following error: Apache Tomcat/5.0.28 - Error report HTTP Status 500 - type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception javax.servlet.ServletException: Array index out of range: 36
org.apache.struts.action.RequestProcessor.processException(RequestProcessor.java:545)
org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:486)
org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:274)
org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482)
org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:525)
javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
com.adventnet.servicedesk.filter.EncodingFilter.doFilter(EncodingFilter.java:90)
com.adventnet.authentication.ContextChangeDetector.doFilter(ContextChangeDetector.java:112)
org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:75)
Generate email reports
I need a way to generate email reports. This would include sending success and failures. I have just sent the enrollment email to users via Policy (since when I choose domain and all the OU's the pgm wante me to enter email addresses). I know of at least 1 user who did not receive the invitation. How do I find out how many others users enrollment emails failed? I really don't want to have to call over 400 users to ask if they received the enrollment invitation or not, nor do I want to resend
Import Single AD User
Is it possible to import just one user from AD into SDP yet? Importing an entire OU to get one person is not an option here.
Template emails and stop reopening of requests?
Hi there, Was just wondering if its possible to do any of the below. I thought I saw the options somewhere when going through the configuration: 1) Create template emails that we can forward or add when replying to requests? 2) Can you stop the reopening of a request when the requester replies? Christian
Can't open/edit Technicianss added prior to 7507 upgrade
Just upgraded to 7507 and have discovered I cannot open any Techs created prior to upgrade. My browser window (IE7) locks up, CPU goes to 90%+ and I have to force quit. If I elevate a new Technician, no problem. I can view and edit. Has anyone has a similar experience and/or found a resolution?
ADAudit Plus 4.0 Service Pack 1 Released!!
Hi All, We are happy to announce the immediate availability of our latest release - ADAudit Plus 4.0 Service Pack 1.0. Alert notification via Email is the highlighted feature of this release. It also has a host of other exciting features listed below, Download page for the complete build : http://manageengine.com/products/active-directory-audit/download.html Existing Customers - take the Service Pack route to update to the latest, http://manageengine.com/products/active-directory-audit/service-pack.html
Work Order error
A few days ago I am having problems closing incidents were Open or OnHold. I've been watching the server logs, and I found a java error that is repeated several times: java.sql.SQLException: Error converting to convert a string to datetime. I do not know how to fix it, to see if I can give some clue. :roll: Thanks
PIX Version 7.0 and Cisco ASA 5500
Hi, I looking for Firewall Reporting Tool which supports PIX Software Version 7.0 and also the new PIX ASA5500 Appliances. For the ASA5500 the software should have the capability to generate reports for the Firewall, IPS/IDS and the Antivirus Feature. http://www.cisco.com/en/US/products/ps6120/index.html Does the Firewall Analyzer already support this or is it planned in the future? Thanks in advance for the answer Mike
CCTV view ?
Hello, how can we connect Plazma TV to OpManager ? Best regards, Z
Change order of windows in basic interface of requester
Hi there, is there any way of reordering the windows appeard to the requester? For example Move the Pending, Completed and All tickets to the right and bring the new request and search of solutions to the center ? regards , george
Being able to set a time for domain/network scans
I would like to be able to not only set the scanning intervals by Days ( Requester ADSCANS, ASSETS DOMAIN AND NETWORK SCANS ) , I would also like to be able to set a time for these scans. My network scans running at 1:27 am , not many pc are switched on at that time of the day. Cheers; Ralf
How to create a SNMP Trap Processors that disabled certain alarms
Hi, im having problem with an alarm that sends the following all the time from several cisco routers in our network, i want this message to dissapear because it doesnt report a specifib problem as far as i know, it is just very annoying that the bussines view goes organge all the time because of this: Status: trouble sysUpTime.0: 18 days, 0 hours, 50 minutes, 25 seconds. , snmpTrapOID.0: .1.3.6.1.6.3.1.1.5.5 , .1.3.6.1.4.1.9.1.620 S-94126-Alektum.se.sn.net Cisco IOS Software, 1841 Software (C1841-ENTSERVICESK9-M),
Problem Requests
When I associated an unassigned tickets with a problem, is there any way of having it assign the incident to the technician the problem is assigned to.
Groups that are deleted still show up
I had a number of groups that were associated with a site that are not required. However, when i go to delete them in Admin > Groups, they are not there. The only groups i can see are groups that are not in any site. Where can i find these groups so i can remove them?
Detecting PCs vs Username Detection
Hi again, A customer that have Eventlog 4.0 ask for this issues, having this log: --------------------------LOG 1------------------------------------------ Object Open: Object Server: Security Object Type: File Object Name: D:Bancos New Handle ID: - Operation ID: {0,159599026} Process ID: 8 Primary User Name: MXCTZAP02$ Primary Domain: FOSFATOS Primary Logon ID: (0x0,0x3E7) Client User Name: rherrera Client Domain: FOSFATOS Client Logon ID: (0x0,0x96A7B07) Accesses ReadData (or ListDirectory) Privileges
resolution notification emails
Is there anyway to stop this notification including a copy of the intial request in this email. As with the signatures our company uses, it can make it easy to miss the actual text which appears at the bottom of the email..
Discover new device ...
Hello, I have some problem since upgrade OpManager ... When I discover and import device, my IE totaly block, and I must turn off, sometime IE sometime PC ?! Please help!
Contract Display Truncated
Hi, We're running 7506, and in our contract display, the contract name and maintenance vendor are truncated. The picture should be pretty self explanatory. Obviously, the columns are sufficiently wide to display much more than they are. Thanks for any help.
Default Request - template
Hi As a company we have just recently begun using ServiceDeskPlus. A minor issue seems to annoy us, so it would be great if someone had a fix or some advice. Background: We'd like to use templates to our diffirent areas of work. The template name tells the requester which department the request goes to, so far so good. But when the user wants to make a new request the custom template is shown and a additional pick list in the top of the screen called "Change Template" where the user can select "Default
Mail Server Issue
We have been running Service Desk Plus for sometime but then 2weeks ago we moved out mail over to Exchange 2003. Since then i have been able to get service desk to talk to the server to pull in new requests but i am unable to get it to send emails out despite me entering the correct details. Does anyone have any ideas. Regards Ben_Ward@eu.shr2shr.com
MySQl -> MSSQL
Hello All, Can someone point me in the right direction where I can find a complete stepBystep walkthrough on migrating from Mysql to MSSql Thanks E
Activity Log
I'm wondering if SDP has some sort of logging capability. What got me started in thinking about it is one of our technicians claims his request has disappeared. If another technician accidentally deleted it we apparently have no way of knowing. Am I mistaken or is there some basic logging of the activities of technicians? Something in the form of: Technican changed status of Request ID ##111## to closed. Technican Deleted Requst ##111##.
RemoveDBEntries tool
Dear support team, I've occasional had to use this tool to clean out duplicate device entries on Opmanager 7. Now that I've migrated to Opmanager 8.007 will the same tool work, or is there a newer version I should use? http://support.opmanager.com/sd/AddSolution.sd?solID=1808 Thanks, Andy
Email Template
Hi, How do I add a tab, as in spacing, into a email template. Thanks, Steve
Assign Issues
Hi, Everytime I unassign an asset from a user the asset status changes however the user is still accosiated to the user? This is leading to confusion, please could you assist in ensuring that the user is removed from the asset shoud I change the status to 'In Stock' for example Kind Regards Neil
external MySQL Database server
Hello, i have some problems to set up an external MySQL database on a certain server. i've allready used the changeDBServer and succesfully tested the DB. The database "servicedesk" is succesfully created on the MYSQL DB (but without any tables.. just an empty DB). When now trying to start the server the error "Unable to start MySQL server on port 3306. Please free the port." occurs. How can i configure to use an external MySQL database. Another try was dumping the local mysql database und import
Link custom fields
Hi guys. We have custom request fields and what id like to know is if it was possible to implement something like this. We have a field for State and another field for branches. at the moment we have to select the state, and then select the branch the user is from. the branch field shows ALL branches from all states. Would it be possible to implement something so we can select State and then in the branch field only show the branches that are associated with that State?
How to view associated Custom Monitors configured for a device via cli.
Hi, I had a custom monitor associated for 13 of my switches, i deleted the monitor through the UI but i am still getting alerts from the devices regarding this monitor. As i do not exactly recall the Monitor name, can i search the mysql database to see what monitors are attached to each device, allowing me then to delete them via the cli.Cheers.
DATE_FORMAT
I have the following query. I want to format the Acquisition Date to display in UK format without showing the time. For example, today would be 27/05/2009. SELECT resFields.UDF_CHAR2 'Asset Location',resource.ASSETTAG 'Asset Tag', resource.SERIALNO 'Serial Number',product.COMPONENTNAME 'Product',LONGTODATE(resource.ACQUISITIONDATE) 'Acquisition Date', resourcecost.cost 'Purchase Price' FROM Resources resource LEFT JOIN ComponentDefinition product ON resource.COMPONENTID=product.COMPONENTID LEFT
Multiple technician assignments for one request.
I've been looking at the demo product and I haven't seen a way to select multiple assignments for one request. An example of how we would like to use this product is by creating an System Access Request Form for our organization for when supervisors request our helpdesk to set up staff to different systems. For example a new hire needs to be setup on the Network/Active Directory, GroupWise Email, and Internet Access. Our IT department has several technicians that do specific Jobs. Our groupwise
Removing Devices
How can I remove a device for the Ops Manager
Modify Vendor in Device Template
I created a device template with the wrong vendor. Editing Device Template will not allow me to change vendor and I can't find how to remove the Device Template to create a new one.
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