Features of the business view editor
hi, I was wondering not sure if this is a repost, will their be an expandition on the business view editor. It is become more of a pain to make BVs since some of my device name is to long to read. It use to be easier to do it Opmanager 6 when you used map maker to search by ip and add the device and able to rename a business view. When you have a typo and have added quite a bit to the map. Its just time consuming to redo it.
How to make an event of a device not trigger error again
Hi, i have this router that gives the following error every hour: sysUpTime.0: 11 days, 23 hours, 54 minutes, 59 seconds. , snmpTrapOID.0: .1.3.6.1.6.3.1.1.5.5 , .1.3.6.1.4.1.9.1.620 S-94126-Alektum.se.sn.net Cisco IOS Software, 1841 Software (C1841-ENTSERVICESK9-M), Version 12.3(11)T10, RELEASE SOFTWARE (fc4) Technical Support: http://www.cisco.com/techsupport Copyright (c) 1986-2006 by Cisco Systems, Inc. Compiled Fri 03-Mar-06 17:40 by dchih i can not be able to solve it neither do i know
Availability Report - v8007 Still Has Problems with Time Windows
We can only create availability reports using a 24hr time window with periods specified as "This week", Last week", "This month", "Last month", "Last 7", "Last 30". If we specify any other time window we get the error "Data not available for the selected period.Please select a different period" Wasn't this supposed to be corrected in 8007?
High priority emails - High priority Requests?
Hi there, Is it possible to setup SDP to create the tickets as high priority when an email is sent from outlook, thats set to 'urgent' ? Christian
I NEED HELP
The support team has no idea how to support this product, could someone on here help me with this issue. During our migration, we lost random laptop assets for some unknown reason. Support admitted there was a bug; however, they have denied me support. Has anyone else experienced this issue with their assets? Has anyone had the WORST support experience from ServiceDesk PLUS support? They need to stand by their support they offer.
Migration Pack for SDP 7.0 Released
Hi Users, We are glad to announce the release of upgrade pack from SDP 6.x to 7.0 version. Thanks to all who helped us in identifying the issues in upgrade by participating the beta programme. We sincerely apologize for the delay in the migration pack and we will ensure not to repeat this. *Recommendation :* It is highly recommended that you install the migration pack in a test bed before you apply the same to the production environment. This is done mainly to avoid data loss and also you can schedule
expand subject fields in solutions
I am trying to post solutions in service desk When I search for solutions, the subject field is too short. For instance, I have the subject line, "Move your Outlook data file to another location" but the field shows as "Move your Outlook da" Is there a way to mouse over and see a caption, or expand the subject field? build 7504 Thanks.
SD Plus on Blackberry
Sorry if this has been asked before...is or will ServiceDesk Plus be supported running on a Blackberry? We have the Curve, 8830, and Storm in our enterprise. Currently we cannot get logged on, when it runs the j_securitycheck it bounces the user back out to the login screen saying invalid password. This would be very handy for our field technicians. Thx. Richard
Edit A Conversation
Hi ! Is it possible to "edit" a "conversation" ? Working for a school, it is possible that someone might report an issue and actually give us "too much" (ie. sensitive) information -- like a SSN .....Information that we (as the "technician") should contact them for -- but not something that should be stored in the database with the help ticket. I can't find any way (short of doing a SQL query directly to the table) to actually edit a "conversation" to remove the sensitive data... ?? Thanks....
WebTransactionAgent.jar loading error?
Tomcat 6 crashes as soon as I get it started. I have placed a copy of the WebTransactionAgent.jar in the $JAVA_HOME/lib directory (JDK 1.5.0_18) and added -javaagent:<$JAVA_HOME/lib path>/WebTransactionAgent.jar to the $JAVA_OPTIONS env variable of the shell script that starts up Tomcat 6. The contents of catalina.out are the following: Error opening zip file: /u01/java/jdk1.5.0_18/WebTransactionAgent.jar Error occurred during initialization of VM agent library failed to init: instrument
SD in Greek?
Hi there, is there any other requests for Translating the SD in greek language? We don't use the multilingual version. But if there will be a greek pack can we migrate to that without unistalling the SD again? Regards George
Import a Opmanager 7 database to opmanager version 8
Hi, We are trying to export the database from version 7 to version 8, but when we import into opmanager 8, doesnt appear any error, but doesnt work, do you know if we need to do any migrtion process ?? Regards, Diego diegotam@gmail.com
ADManager shows Exception in:/jsp/tabComponent.jsp] null at the top of the screen after license upgrade
Hello, I applied our permanent license to ADManager Plus and now receive the following error at the top of the screen. This is normally the area where the different tabs would display. Because I cannot see a Support tab, I am unable to generate the SIF file. Regards, LeRoy
High Availability and replication.
Hi, I have PMP version 6.0.0 Premium Edition and I am having an issue with replication. When I setup HA it works for some time and then silently stops. When this happens I can see on the slave (not on the master) in the Application log two Event IDs:100. One says: "Slave: Error 'Table 'passtrixtemp.ptrx_dummyusers' doesn't exist' on query......" The other one says: "Error running query, slave SQL thread aborted. Fix the problem, and restart the slave SQL thread with "SLAVE START". We stopped at
Access to Schedule
Hi We are running ServiceDesk 7.5 build 7507 and like the new technician schedule. I would like the technicians to be able to manage their own schedule but have access to the "Technician Availability" screen. Can you advise is this is possible. Thanks Gary
Require Enrollment
I would like users to be forced to create their profile questions when they login to ADSelfService if they don't already have questions and answers created. Is this possible? Thanks, Joe
Removing devices
How would I go about removing a device?
Problem/Change History (Property View)
I have noticed that the "By" field is always blank on the History tab when in Property view. Can we get this fixed please? Ver 7.5.0 build 7507
Approval Request Link
Hi all. When I click on the link generated for approval a request, I got this error: Apache Tomcat/5.0.28 - Error report HTTP Status 500 - type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception java.lang.NullPointerException
org.apache.jsp.approval.Approve_jsp._jspService(Approve_jsp.java:491)
org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:94)
javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
com.adventnet.servicedesk.filter.EncodingFilter.doFilter(EncodingFilter.java:90)
com.adventnet.authentication.ContextChangeDetector.doFilter(ContextChangeDetector.java:112)
org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:75)
Single Sign-On Problem
Hi, I wonder if anyone else is experiencing the same behaviour like I do... ServiceDesk, Ent., 35 technicians, updated to latest version. AD authentication (+ SSO) activated and works for SOME technicians. For some of them it does not and they are presented with the "logon screen" (username, password, domain). IE 6 + SPs installed. Yes, I have cleaned the cache, checked the SSO settings in IE, added the ServiceDesk server to local intranet sites. Still the same. Any ideas please? Thanks in advance
AS400 MONITORS. CPU OK, DISK OK. RAM MONITOR BAD, TELNET SESION BAD
With the old version 7 ( free version opmanager) The status for RAM, CPU and Disk monitors were OK. But Now whit the new version 8 (professional licence) I dont see the RAM monitor please view the following image: 2.- , I do not know that I must put in the field of commandpromt, please check the following image: When a telnet connections is open in my as400 , the prompt command is teh following screen ( logon screen)
feature request - performance monitoring of custom applications
hi my company runs the biggest online retail website and travel portal in south africa and i would like to monitor the performance of this application this app (including many other internal apps and a few external apps) do publish performance information to WMI and i wouldd like to see a feature implemented in opmanager where i can(like with the CIM studio) browse the WMI tree and tell opmanager what to monitor and how to monitor it, reporting on it as well..(almost like the mib browser) MS
Utilization not perfectly shown
Dear Team, Please find attached the screenshots of the problems faced. The issue is i can see the rx & tx traffic when i click on the device but when i go ahead & click on the interface which is showing the utilization there is no traffic shown in any of the graphs. Version of opmanager being used is 8007. Thanking you, Dilip Khanolkar, Mobile: +919769107738.
Custom SNMP Monitor behaviors
1. It would be nice to be able to EDIT a custom SNMP monitor once added. Right now, once added, you must delete it and then re-add it -- very cumbersome. 2. There is no way to view customer SNMP monitors other than going through the Device Template area or Performance Monitors area on a device. There should be a link under "Admin" to view/edit Custom SNMP monitors 3. In the MIB browser, it should be enhanced to tie in with the existing credential database and device database rather than having
##Ticket Request##
Hi, Is it possible to change notifications subject type to use something else than ##xxxx## to identify requests in email conversations? For instance #*xxxx#*? Thanks.
Issue with Drive Space Report Scheduling since upgrading to latest hotfix report format is all over the place and does not show graphical bars
Since recently upgrading to the latest hotfix of opmanger the scheduling reports format has gone all over the place. I believe this is since putting back the graphical bars in the report as requested by myself. Please could you fix this isssue asap please. I believe it is probably just resending an up to date version of the schedulereport classes.
User name or password is incorrect
Hello, All of a sudden no one can log on to SD+. I'm not sure if it was a network change or a software installation that caused it. It's version 7.0.0. Can someone help me reset the password? Thanks, Kelly
Some interfaces show in and out while others only one.
I have attached a JPEG showing this but some interfaces will agergate the traffic and show both in and out while others will only show out traffic. The top one "capstone" is a multilink that shows both in and out traffic. While Guaranteed is two serial connections and it only shows out traffic. What signifies if a interface will show in and out or just one? Thanks, Josh
Important: Customer Portal shows too much information!
Hello, We started giving customers a login account for the customer portal. Now we save information at the accounts about passwords. The problem is now that if the customers open a request and click on the account then they can see all this information. So a lot of customers have administrator passwords now! Please give us a solution for this problem.
Have two annoying bugs in Reporting module been fixed in a post-7012 release?
Hi, We are using SC+ 7012. This release has two really annoying bugs in the reporting module and I would like to know if either of them have been fixed in one of the later releases. The two issues are... Unable to Edit Title in Report Body Once you create a custom report you can not edit the title that appears in the body of the report. You can change the report name shown in the Reporting module's folders but not the actual title shown in the report itself. This is really annoying because it stops
Show configuration change VERY SLOW in 5310
Hi, I was happily evaluating DeviceExpert 5210 for a few weeks and everything worked fine for me. Then I decided to upgrade to v5310 which I did incrementally installing Upgrade Pack 5210 to 5300 first and then Upgrade Pack 5300 to 5310. Now I have version 5310 and when I open Configuration Change Trend Details windows and click on Show Changes link for a specific change it takes anywhere from 20 seconds to 2-3 minutes to open configuration change comparison window depending on the configuration
Notify Technican when Request is closed
Hi there, is there any way of notifying the specific technician when the request he was assigned on is closed? I know that there is a notification rule where we choose a list of technicians to be notified and not the technician who's assigned to that request. with regards, George
Backup Scheduling - Problems post 7506 upgrade.
It appears to be impossible to configure the Backup Scheduling following the 7506 or 07 upgrade. If I select 'today' I either get an error saying configuration was not saved or I get a date in August! This may be a date formatting issue.
VIEW TREND
In a call detail on the right i see the link "view trend" What does it mean? If i have a ip: 111.222.333.444 and the link "view detail" , this graph is the internet from 111.222.333.444 to our proxy or from the proxy to 111.222.333.444 ? thanks
SLA rules, Can I have rule one, two and three instead of criteria one and two or one or two
I have a question in regard to SLA rules. If our contract has 3 rules with the same criteria for example if priority is high answer in 1 hour and if priority is meduim answer it in 2 and etc. How can I set such an action in the sla rules? In other words, for each criteria that I set, I need to have a different resolution time set for it. Can you help me on this. Thanks, Jay
Notifications of Administrator
Hi, How can I customize the notifications of administrator when the service contract has expired? Thanks Myriam fl.
error with "ae_scan.vbs" script
On some PC with WinXP SP3 the éxécution of the script "ae_scan.vbs" returns an error. See attachment. Have you an idea of the problem ?
dueby time and notification question
I would like to know if there is a way to get notified when a request is assigned to a support rep and the dueby time has passed and no action has been taken on the request. So far no luck to get a notification from system to be able to notice such a request. Can you please guide me on this. Thanks, John
adding new status and how to see them in the showing pull down menu of requests...
A question in regard to status. If I add few more status, then when I am searching for a request, those new added status will not show up as an option in my showing pull down menu. Is there anything I can do to be able to see those or be able to search or choose them from the showing pull down menu? Thanks a lot.
Netflow and VPN Tunnel
Hi I would like to ask you if it´s possible monitoring the netflow export packets across a VPN running IP-sec across using tour netflow analizer. thanks and best regards
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