Desktop Central - Newsletter for June 2009 Sent Out
Hi, The Desktop Central Newsletter for June 2009 is being sent out today. The newsletter has the details of the latest enhancements and the upcoming features that are under development. The latest update can be downloaded directly from our website Regards, Ananth
Interface Tx/Rx/Errors all displaying N/A
Hello, We are using OpManager 8 since a couple of months now but we are having 1 problem. At a number of interfaces, we cannot see the Tx/Rx and Errors in the snapshot and interface details. this occurs at about half of our switches. I already searched the knowledge base and forums however the sollutions provided there did not work (unmanage and the manage again). I checked the data by using the MIB-browser and all data seems to be present, still the data is not displayed in the snapshot and interface
Blank screen (again)
Hi, as I am unable to track solutions in the previously posted issues regarding blank screens, here's my problem... All by sudden, all users are presented with blank screen when they try to open SD+. SSO enabled, registry fixes applied, server in truested sites, deleted browser cache, etc. I have applied the latest update to ver. 7508 (just to be sure). Clients are IE6 with patches/SPs applied. Made a test on IE7 as well, same behaviour. Any ideas please? Thanks in advance.
Level of open requests reports over a period of time
I am after a report that I can produce by day over the last six weeks showing the level of open requests. Is this possible? Thanks in Advance Shaun
WMI Authentication
Hi there all, I'm just testing OpManager in my company, very nice tool !! I'm encountering a strange "problem" about WMI authentication on a couple of servers. All seems configured correctly but when I test the credentials, I get PASSED from SNMP and FAILED from WMI. I've inserted the domain\username convention as done for other servers working fine. Am I missing any parameter on the target machine? I've compared with other machines that authenticate correctly but I didn't find anything different
Probe problem
Hi, All! One of our probes keeps failing with the message Probe has detected that polling has been stopped for the past xxx After rebooting the probe is fine for a few ours but then we get the message again. Any ideas on how to resolve this? John.
Alert Presets
Greetings, Does anyone know what the predefined alert for when the system stops writing to Event Log Analyzer? Cheers
Service presenting blank screen
We keep getting blank screen when going to the web service and it does not route to the backup. This is cured by stopping and starting the service. Has anyone else had this problem and what did you do to correct it?
Remove statistics data from OpManager
Hi, I am trying to create a default OpManager setup for our deployments. The setup contains new device templates, devices, business views, dashboards and other modifications. Currently I have moved the config by copying the folders conf, mysql\data and users in addition to adding MIBs and custom images. My problem is that this also copies all the statistics data created in our default OpManager installation, thus creating a very large installation to send out. Is there a way to easily delete all
adding attachments on each request after it has been opened....
I would like to know if I want to attach a file into a request after I opened a new request, how can I do this option? If I attach the file when I opening it, it is okay, but what if in a later time I need to attach a file into a request? Can you help me on this issue. Thanks, Mike
How to change default Status for new requests?
How to change default Status for new requests? We need to localize statuses, but status "New" cannot be renamed. Best regards, Seva.
Support Rep usage rights
I have a support rep whose access I've restricted to Requests - View all. i.e. They can view all the requests in the system but do nothing to them. The problem is that when the support rep has tried adding a custom view filter via the Request tab it's not working: They have the option to add a custom view They don't have option to "Make this as a custom view" They can select any of the columns under the "Advanced Filtering" section They can't select a criteria or choose anything to filter
Opmanager 8 with vSphere (ESX(i) 4)
Hi All, I'm testing Opmanager 8 and added a ESX 4 server (vSphere). I'm able to connect with SNMP and CLI (SSH). But only the following are visible: Availability, Response Time, Today's Packet Loss. The VM Dashboard stays empty and no VM's or other resources are visible! Is Opmanager not (yet) compatible with ESX(i) 4 ??? If it's compatible how do I setup the VM Dashboard or is it not usable in the Free Trial version? Hopefully someone can clear this out for me, thanks advance.
adding background to existing bussines view
Hi! I recently reinstalled my opmanager on a new server, all the configuration and data did restore just fine, but i lost my custom mapimage to my bussines view!! i cant seem to find a setting where i can add a background image to an EXISTING bussines view - is there someway i can add this, or do i have to create a whole new bussines view all over again?
Vmware ESX monitoring problem
Hi, I am a french user of the software opmanager. When I want to monitor ESX server, the opmanager software displays strange signs in the description of the system. I see well the ESX servers dashboard but does not see the VM installed. I think it is a language problem ? What do you think about?
Billing Reports
We would like to bill our individual departments base on usage at our core but can't seem to figure out how view consumption for a network on an interface. For example: on gig1 view total bandwidth used by 192.168.1.0/24 and on gig1 view total bandwidth used by 192.168.200.0/24 thanks
Internal Server Error - 500 after install
Hi, Internal Server Error - 500 error message displayed after installation of OpManager 8 (8007) OpManager is installed in the default location and is using MSSQL. The database is created ok. I've ran the RepairDB and StartOpmanagerserver batch files from the BIN directory. I've also changed the webserver port with the same results. Please advise what other fault finding methods I can try. Thanks, Dylan Nelsson
OpManager Reports Customization
Hello, Just wanted to know if there was a way to edit 'Availability" reports to include comments. I want the report to describe what the deceives/roll is. For example: Name Comment Up On Hold Maintenance Dependent Unavailable Down Availability(%) (Server Name) Backup Domain Controller 1 Day 0 Sec 0 Sec 0 Sec 0 Sec 100 (Server Name) Blackberry Server 1 Day 0 Sec 0 Sec 0 Sec 0 Sec 100 (Server Name) etc 1 Day 0 Sec 0 Sec 0 Sec 0 Sec 100 (Server Name) etc 1 Day 0 Sec 0 Sec 0 Sec 0 Sec 100 (Server
Newest build Number
I am running 7205. What is the newest build number for OpManager?
Event Log notification dont work
Hello I selected "Any Application failure" rule , created notification rule for Event Log rules. In event log I got this error : Event Type: Error Event Source: MBSERVER Event Category: None Event ID: 1002 Date: 17.06.2009 Time: 14:13:07 User: N/A Computer: MB2KSRV Description: Session [1209347] failed, status = 1100 (Access violation at address 00454B63 in module 'MBSERVER.EXE'. Read of address 00000000) but no alarm sent to email... Im using OPManager 8.0 (SP1)
cannot add new SNMP credential after upgrade to 8
I've upgraded to 8 last service pack. Cannot edit or add snmp credential and all host (more then 300) have lost the credential settings. Any help?
MIBS/Custom Monitors for Motorola Canopy
IF THERE IS ANYONE OUT THERE that has successfully loaded a custom monitor using the Canopy mibs 9.X and higher.. please contact me at jlewis@delcowater.com I have yet to get a custom monitor to work and I have been working with this for months now. PLEASE PLEASE HELP! I am using current version 8010.
MIB of Motorola Canopy device
Hello friends please confirm this quetion Why don't view in new version 7 the motorola products special canopy.
When about 1000 MO's update occurrs about every 10secs, sometimes a few TopoActionListener.update call is rarely skipped.
In case that about 100 MOs update in short time(about every 10 secs), sometimes a few received update message rarely disappears. DB update always done, but update-method which is 'TopoActionListener' implemented class is not called rarely. if many MO calls 'updateObject' once in short time, then is it possible that TopoActionListener.update is skipped? I am pleased to wait somebody's help. I am sorry for my poor english.
How are merged tickets counted in reporting?
can someone please explain how reporting works with merged requests? for example, if i have four users report four of the same issues, i usually merge these tickets into one. questions: 1. how are the requestors notifed of the merge and the subsequent updates and closure? are all four users notifed? 2. how many tickets count toward the 'closed' total once the merged ticket is closed? 1, or 4? 3. what determines what the 'master' ticket is? for example if i merge three tickets, which
SERVICE PACK BUILD 8010
Hello, I wonder if someone is using the build 8010 of opmanager and if it is stable, tks.
Netflow Analyzer 7 to 7.5?
We owned Version 7. Is it possible to upgrade to 7.5? Will our license be good for 7.5? Do i need to do a fresh install? Please let me know Thanks, Zeek
URL match content is not working
Hi, We are running on AppMan8. I'm configuring an URL which is trying to match a word but this doens't work. The option "Error If Match" also is not working. Cheers H. Frederiks
csv modify users
Hi, we are testing ad manager. Because we have already purchased SD+ we hope that AD manager will fulfill our expectations. In testing process I’ve tried to modify users through csv file. The field that doesn’t want to update is manager field. Piece of csv Samaccountname,manager Jdoe,Allison Donovan Allison and Jdoe has domain account. Error: Error In Setting Attributes, A constraint violation occurred - Error Code : 8007202f
Assign severities to specific job failures in MSSQL monitor
I'd like to assign different severities to different job failures for SQL Server. How about rate affected severities: e.g. If a job fails 1 time=Warn, 2 times=Minor, 3 times=Major, 4 times=critical Is this possible?
Problem adding RHEL4.7 64bit
Hi, I having problem adding device/server on the OPManager. Server version is RHEL4.7 64bit. with 32bit had no problem and also on my test AppManager had no problem managin 64bit linux. I can successfully add the server thru manual add in the Admin -> Add Device with a successfully added device notification but when I checked it in the server list can't find the newly added server. Any inputs? Arnold Kim
Missing ESX perf data
Hi forum. I'm monitoring serval VMware ESX hosts with up to 200 VM's. But in OpManager I can't se performance data on Network I/O or Disk I/O. Both CPU and Mem are working though. Can someone please give advice how to fix this? RG Kaspar Brygger Søndagsavisen A/S
Change AD Imports and User names
Is there any way to change the "User Name" in PMP to use anything other than First Name Lastname from AD? (without changing the AD data, which is correct) The reason is that we have a number of users that have the same first name and last name but different initials. PMS imports all of them as the same. Example: Fred A Bloggs and Fred B Bloggs are in the AD as First name: Fred Initials : A Last name : Bloggs Display Name: Bloggs, Fred A First name: Fred Initials : B Last name : Bloggs
Unresolved OIDs
Hi! When I receive an alarm from my ESX Server the OIDs are not resolved. I always get a message like this: "Trap received from <device> with SNMP Varbinds .1.3.6.1.4.1.6876.50.101: <vmwVmID>, .1.3.6.1.4.1.6876.50.102: <vmwVmConfigFilePath>" When I go to the MIB Browser and look for the MIB "VMWARE-VMINFO-MIB.mib" I get the two nodes with those OIDs -> the ids exist and are included. Why OpManager doesn't resolve them in the alarm message? Kind regards, Mok
Backups
Hi, This is probably an easy one but I am struggling to find the answer. Do I need to use the backup tool in SDP as well as backing up my SQL database (which is on a seperate server). Cheers Aidan
How can we know what MIB file be used in a deive template?
same as title.
Shorewall
Hi everyone! Has anyone successfully used the FWA with shorewall? If so how to configure the shorewall so FWA gets syslogs. many thx
OpManager Service Pack 1 released
Hi All, We are very happy to announce the release of Service pack 1, build 8010 for OpManager. I know you all would be very eager to know about the list of features which are newly added, but this Service pack is mainly for the I18n issues in Chinese and Japanese languages with one new feature and one feature enhancement. The feature being "Alarm Suppression" to suppress the alarms of a specific device for a pre-defined time interval and the feature enhancement is that the backup and restore utilities
'Reports' Columns rearranged on CSV export?
On Version 7011 when we did a CSV export on a custom report we had, the data columns in the order.. "Created Time", "Completed Time", Category", "Technician", "Request", "Priority", "Department" & "Group" NOW on version 7.5 the columns are in the order... "Group", "Department", "Category", "Technician", "Priority", "Request", "Created Time", "Completed Time" ????? Why? We have just outsourced a developer to create scripts & macros to pull this data & populate Excel workbooks. Naturally it fails now!
Technical Manager....
There currently is an option to have a requester be considered a department head. This means that all requests made by that department are visible by the department head. We have run into a problem where the department head is also a technician in the system. He is responsible for one group and has the ability to see all requests assigned to that group. What we need is the ability to assign a technician as department head so that they can see all issues assigned to their group and all issues submitted
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