I have a support rep whose access I've restricted to Requests - View all.  i.e. They can view all the requests in the system but do nothing to them.


The problem is that when the support rep has tried adding a custom view filter via the Request tab it's not working:
  They have the option to add a custom view
  They don't have option to "Make this as a custom view"
  They can select any of the columns under the "Advanced Filtering" section
  They can't select a criteria or choose anything to filter on

I can't see any group right which would prevent the user from adding custom views so can someone please confirm whether I've missed something or whether this is a bug.  The version we're currently using is 7007.

 

Regards,

  Andy