Error : General failure while performing the operation.
I use Service Desk trial edition and try to find the computer under the workstations in the Assets page, but i met the error with the system as below:
FAILURE :Database exception while discovering workstation. : Cannot delete or update a parent row: a foreign key constraint fails
Please report the problem to the system administrator, with the Error Code - 1,223,869,799,333.
I checked and found that the problems may be in "SoftwareInfo" or "WmiSWUsageInfo" tables in the database server which used microsoft sql server 2005.
Because "WmiSWUsageInfo"->"WORKSTATIONID" field's value > "SoftwareInfo" ->"WORKSTATIONID" field's value, so the error informations were happened, but some computers are normal.
Could you give me any inform? thanks!
Kevin
FAILURE :Database exception while discovering workstation. : Cannot delete or update a parent row: a foreign key constraint fails
Please report the problem to the system administrator, with the Error Code - 1,223,869,799,333.
I checked and found that the problems may be in "SoftwareInfo" or "WmiSWUsageInfo" tables in the database server which used microsoft sql server 2005.
Because "WmiSWUsageInfo"->"WORKSTATIONID" field's value > "SoftwareInfo" ->"WORKSTATIONID" field's value, so the error informations were happened, but some computers are normal.
Could you give me any inform? thanks!
Kevin