In our company we have around 40 different status and each time a support works on a case, it may go thru few of them on each request. Is it possible to get a report on how long each support rep spends on each request according to the each status? In other words, if a support rep opens a request and then 2 hours later it will change it's status to in test phase, and 3 hours later it will change to delivery. Now can I get a report that shows that this support rep worked on this case and it was open for 2 hours, then it was on test phase for 3 hours and so on. Thanks for your help.