Hello,

I am looking for a report but i can not find him and i do not have the knowledge to create my own query.
We want te see the time a request is resolved. Because the users are not very consequent to close a request.

I would like a report per Priority like this:

Request ID
Requester
Catagory
Subject
Status
Creation Time
Resolved Time
Closed Time

Then the sum of the requests on priority the max, min and average time between request time and resolve time.

Im sorry for my english.

I hope some one can help me.

Regards,
Pim