Our helpdesk staff do not have administrator privileges to ServiceDesk and cannot edit requester details from the Requester List; the icon to edit the requester is grayed out.  I do not want to give the helpdesk staff full administrator privileges to ServiceDesk.  Currently, the helpdesk staff is opening a new ticket and then editing the requester details on the ticket.  Is there an easier way of doing this?  My recommendation is to create a new role that have this privilege.]

 

Thank you.