hello,

can I kindly request some assistance with some reports, its obvious to me these reports would be impossible to produce as a 1 click solution without using a query.

I need a report to:

1. display the level of requests (Eg) the level of open un-resolved, newly opened, and closed requests over a month period.

2. Mean time to respond (Eg) Average request response times on a previous month basis based on (initial email response)

3. Mean time to resolution (Eg) Average time to closure on a previous month basis.

any help would be greatly appreciated.

Regards

Steve.